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Userful Desktop™ Administrator Guide
Copyright © 2008-2011 Userful Corporation. All rights reserved.
(Updated 2011.2.01)
This page is also available in: English, Español, Français, Português, Deutsch
If you cannot find what you are looking for in this document, please see Userful
Desktop Documentation.
Contents
[hide]
1 Installation and Setup
o 1.1 Before You Begin
 1.1.1 Minimum Hardware Requirements
 1.1.1.1 Hardware Safeguards
o 1.2 Setting Up Stations
o 1.3 Installing Userful Desktop
 1.3.1 Changing Boot Device Priority
o 1.4 First Boot After Installation
o 1.5 Configuring Userful Desktop
o 1.6 Inspect Stations
o 1.7 Setting up a Local Printer
o 1.8 Connecting Other USB Devices
 1.8.1 About USB Devices
 1.8.2 USB Hubs
 1.8.3 USB Device Setup Without Dedicated Hubs
 1.8.4 USB Device Setup Using Dedicated Powered Local Hubs
o 1.9 The User Experience: Headphones, USB Memory and Digital
Cameras
2 Basic Administration
o 2.1 Userful Manager

2. o 2.2 Remote Monitoring and Control (Formerly DiscoverAssist)
o 2.3 The Administrator Mode
o 2.4 Administrator Passwords
o 2.5 Administrative actions by non-Administrators
o 2.6 Using Foreign Input
o 2.7 The 'Lock Station' Feature
3 Administrator Mode
o 3.1 Entering Administrator Mode
o 3.2 Desktop Icons: Common Tasks
 3.2.1 View System Information
 3.2.2 Set Date and Time
 3.2.3 Userful Manager
 3.2.4 Update Configuration
 3.2.5 Network
 3.2.5.1 Automatic Network Configuration
 3.2.5.2 Manual Network Configuration
 3.2.5.3 Configuring an Individual IP Address for Each
Station
 3.2.6 Proxy Settings
 3.2.7 Other Desktop Tasks
o 3.3 The Advanced Tools Folder
 3.3.1 Install Packages
 3.3.2 Open a Command Prompt
 3.3.3 Restarting Services
4 Printing
o 4.1 Printer Configuration
 4.1.1 The Print Configuration Tool
 4.1.2 Adding a Printer
 4.1.3 Printer Set-up in Userful Manager
o 4.2 Managing the Print Queue
o 4.3 Print Control and Charges
o 4.4 Printer Troubleshooting
 4.4.1 Printing Problems: Check the Printer
 4.4.2 Web-Based Print Troubleshooting
5 Other Administrative Tasks
o 5.1 Enabling Remote Support Access
 5.1.1 Enabling access through a Router/Firewall
o 5.2 Restart Userful Desktop
 5.2.1 Restarting Individual Stations
 5.2.2 Scheduling a Computer Reboot
 5.2.3 Shutting Down the Computer
 5.2.4 Immediately Rebooting the Computer
o 5.3 Recording CDs
 5.3.1 Recording to CD-R (recordable) Discs With Userful
Desktop
 5.3.2 Recording to CD-RW (rewritable) Discs With Userful
Desktop
o 5.4 Using Web Filters
6 Userful Manager Portal
o 6.1 Introduction to Userful Manager

3. o 6.2 Accessing Userful Manager
o 6.3 Navigating Through Userful Manager
 6.3.1 The Userful Manager Home Page
 6.3.1.1 My Userful Manager Account
 6.3.1.2 The Toolbox
 6.3.2 The Solutions Expert
o 6.4 Registering Your Userful Desktop
o 6.5 Configuring Core Userful Desktop Components
 6.5.1 Locations and Operating Hours
 6.5.2 Usage Agreements
 6.5.3 Desktop Profiles
 6.5.3.1 Activating the 'Lock Station' Feature
 6.5.4 Session Properties & Timing (Session Profiles)
 6.5.4.1 Desktop Profile Settings
 6.5.4.2 Kiosk Settings
 6.5.4.3 Application Profile Settings
 6.5.5 Welcome Screens
o 6.6 Setting up computers and stations
 6.6.1 Station Numbering
o 6.7 Updating Configurations
o 6.8 Multi-language configuration
 6.8.1 Keyboard Layouts and Foreign Input Methods
 6.8.2 Multilingual Display Support
 6.8.2.1 Using Multilingual Display Support
 6.8.3 Configuring Languages Offered on the Welcome Screen
 6.8.4 Translating the Acceptable Usage Policy
 6.8.5 Translating Session Profile Names
o 6.9 Advanced Userful Manager Configuration
 6.9.1 Providing Desktop User Help Files
 6.9.2 Using Web Filtering Profiles
 6.9.3 Printers
 6.9.4 Print Payment Policy
 6.9.5 Charging for Access Time
 6.9.6 Artwork and Brandings
 6.9.7 User Groups & Authentication
 6.9.8 Access Manager
 6.9.9 System Passwords
 6.9.10 Adding Extra Modules
o 6.10 Other Userful Manager Tools
 6.10.1 The Solutions Catalog
 6.10.2 The Solutions Designer
 6.10.3 View Usage Reports
 6.10.4 Download Install Disks
 6.10.5 Manage Pre-Paid Cards
 6.10.6 Access the Userful Store
7 Remote Monitoring and Control Portal
o 7.1 The Remote Monitoring & Control Portal
o 7.2 Using Remote Monitoring & Control
o 7.3 Commands for Computers
o 7.4 Working With Stations

4. o 7.5 Station Commands
 7.5.1 Example: Send Custom Messages
 7.5.2 Example: Extend the Time of a Session
o 7.6 Reset Station vs. Hard Reset
o 7.7 Common Tasks
 7.7.1 Logging in Stations Without Barcode/Pin
 7.7.2 Logging in Multiple Stations Simultaneously
o 7.8 Remote Monitoring & Control FAQs
8 Troubleshooting
o 8.1 General Troubleshooting
 8.1.1 Keyboard does not work
 8.1.2 Single station frozen
 8.1.3 All stations frozen
 8.1.4 Mouse does not work
 8.1.5 The station is working (the cursor moves) but
Ctrl+Alt+Del/A/R/F/T do not work
 8.1.6 Userful Desktop will not turn on
 8.1.7 Power button does not turn off the computer
 8.1.8 One monitor receives no signal
 8.1.9 Userful Desktop will not print
 8.1.10 Foreign fonts do not work
 8.1.11 Frequent unexpected reboot or freezing
9 Appendix A - Glossary
10 Appendix B - Extending Userful Desktop
Installation and Setup
Thank you for choosing Userful Desktop™, the world‟s best and most complete public
computing solution. In this Administrator Guide, you will find instructions to set up and
configure Userful Desktop to suit your needs.
Before You Begin
Access up-to-date documentation on Userful's Support Website.
In the box you will find:
This Administrator Guide

5. Product Guide
Training Manual(s)
Installation/Restore CD
Electronic versions of these documents can be downloaded from our Support Website
If you purchased Userful Desktop as a complete solution, the following hardware is also
included:
1 Central computer box
Connecting a DVI to VGA video adaptor.
1 Quick setup diagram
1 USB keyboard and mouse for each station
1 Six-foot AC power cord
1 Ethernet cable
DVI to VGA adaptors (if required)
Optional peripherals such as monitors, monitor extension cables and USB powered hubs
are supplied separately if they have been ordered.
Minimum Hardware Requirements
To install Userful Desktop, your hardware must meet these minimum requirements:
Memory (RAM): 192MB
CPU: Pentium III-class
Hard drive: 12 GB
Video card: 1 MB
CD or DVD drive
PS/2 or USB keyboard and mouse
VGA monitor
Hardware Safeguards

6. Before setting up your Userful Desktop, please read and understand the safety and
operating instructions in this Administrator's manual. Retain these instructions for future
reference.
Ventilation: Vents and fan openings on the computer box provide the necessary airflow
for reliable operation of the product and protect it from overheating. These openings
must not be blocked or covered. Similarly, this product should not be placed within an
enclosed or confined area (such as a cabinet) unless proper ventilation is provided.
AC power cord: The power cord is used to connect the central computer box to a surge
protected power bar or uninterrupted power supply. Ensure that the socket outlet is
located or installed near the computer box and is easily accessible.
Lithium battery: The lithium battery provides power for the clock and the non-volatile
CMOS memory. The battery has an estimated useful life expectancy of five to ten years.
If your system no longer keeps accurate time and date settings, you may need to replace
the battery. There is an explosion hazard if the battery is incorrectly replaced or
replaced with the wrong type of battery. Replace only with the same or equivalent type
of battery.
Power bar/Surge protector: Ensure the computer box is always plugged into a surge
protected power source.
RISK OF ELECTRICAL SHOCK: Only a trained computer technician using
appropriate safeguards should attempt to service the computer. Opening or removing
covers may expose personnel and equipment to hazards. Incorrect reassembly can cause
electric shock when this product is subsequently used.
Setting Up Stations
System Setup Diagram
Step 1: Plan out your public computing area. The host computer box should be
conveniently located for easy access to the CD or floppy drives. Place monitors far
enough apart for comfortable working space and privacy for each station, but close

7. enough for the cables to reach the computer. Where possible, all monitors and
keyboards should reside on the same table as the computer box to which they are
connected; otherwise place them as close to the Userful Desktop as practicable.
Step 2: Prepare the following items before proceeding:
A VGA monitor for each station (supporting a minimum resolution of 1024x768
pixels at 60 Hz)
An Ethernet connection via Category 5 cable and an Internet service provider
(ISP)
(Optional) A supported printer
(Optional) Recordable CDs or floppy disks for saving data
The LED(s) for the network connection illuminate when a network cable is connected
and functional.
Step 3: Place a keyboard and mouse at each monitor (or “station”).
Step 4: Connect all cables (Ethernet, monitors, USB keyboards and power) to the back
of the Userful Desktop computer. VGA monitors connect via VGA-to-DVI converters.
There should be one VGA port and at least one USB port for each station. The Ethernet
cable is required to connect to a network and/or the Internet.
Caution: If cables must be run between tables, be sure they are out of the way,
secured or covered and do not present a tripping hazard.
Half-hitch knotted USB plug and extension cable.

8. Step 5: Connect all power cords from the central computer box and monitors into
surge-protected power bars or uninterruptable power supplies.
Tip: Use VGA and USB extension cables to deploy stations away from the
Userful Desktop computer. When installing a USB extension, tie a half-hitch
knot at the connection to prevent accidental disconnection. Use the shortest and
highest quality cable possible. The maximum allowable cable length between a
keyboard and a powered hub or computer is 15 feet.
Installing Userful Desktop
If you purchased Userful Desktop as a software-only solution, you will need to install
Userful Desktop on your PCs. If you purchased Userful Desktop as a complete
hardware and software solution, your computers ship with Userful Desktop pre-
installed. Please proceed to Section 1.4, First Boot After Installation.
NOTE: Userful Desktop software installed by this CD permits both single- and multi-
station use.
WARNING: Installing Userful Desktop will format your hard drive and you will lose
all the data on that hard drive.
To install Userful Desktop:
Step 1: If your computer is configured to boot from the CD drive, simply switch the
computer on and insert the Userful Desktop Installation CD into the drive. If the PC
does not boot from the CD, enable the CD boot device option in the BIOS following the
instructions in Section 1.3.1, below.
Step 2: After booting from the Userful Desktop Installation CD, type „install‟ and press
„Enter‟ when prompted to do so. Installation proceeds automatically if the computer
hardware meets the minimum specifications outlined above.
Step 3: Once Userful Desktop is installed on the hard drive, eject and remove the CD
and reboot the computer. Ensure that the computer is connected to the Internet prior to
restarting the computer.
Note: Before permitting public use, configure the BIOS to prevent booting from a CD
and password protect the BIOS. This ensures that a malicious user cannot boot his own
CD and overwrite your hard drive. Enter your computer‟s BIOS configuration as
described below, then go to the “Security” or “Passwords” page in the BIOS and select
the “Set Supervisor Password” or similar option. Press „Enter‟ and type in the password
you want and press „Enter‟, do this again and record the password for future reference.
Save the new BIOS settings and exit the BIOS configuration screen.
Changing Boot Device Priority

9. Changing boot device priority enables your computer to boot from the Userful Desktop
Installation CD, and -- with different settings -- prevents unauthorized users from
booting their own software.
To change boot device priority:
1. Press the „Delete‟ or „F1‟ key when you first switch on the computer to enter the
BIOS configuration screen. (Determine the correct key to press for your PC by
examining the first screens to appear after switching it on.)
2. In the BIOS configuration screens, navigate using the arrow keys. Press „Enter‟
to select options and „Esc‟ to exit. The particular page and name of the boot
sequence configuration depends on the computer. On older PCs it could be
called “CMOS Setup” under the “Advanced” menu; modern PCs might list it as
“Boot Device Priority” on the “Boot” menu. Select the “Boot Device Priority”
option and press „Enter‟.
An example of a BIOS screen.
3. Select the “1st Boot Device” option and press „Enter‟; this will let you choose
from a list of possible devices such as hard disk drives, floppy disk drives, and
USB and network devices.
4. Use the arrow keys (or the +/- keys on some computers) to highlight the
appropriate boot device. To boot from the Userful Desktop CD, choose the CD
or DVD drive, then press „Enter‟. To prevent others from booting from their
own CDs (after installing Userful Desktop), choose the hard drive, then press
„Enter‟.
5. Press „Esc‟ repeatedly until you reach the main menu.
6. Choose the option allowing you to exit the configuration BIOS configuration
screen and save the new settings. Press „Enter‟ to confirm the action. The
computer will restart.
First Boot After Installation
Step 1: Power on all monitors and then power on the central computer box. The boot-up
process will begin. During boot up, start-up messages will appear on the primary
station‟s monitor, typically connected to the top-most video port on the back of the
computer box. This will also be the screen which displays any BIOS messages. Since all
other screens will be blank during the initial phases, it is important to be sure that this
monitor is plugged in and working.

10. Step 2: When the Userful Desktop computer starts for the first time, you may be
prompted to select a display resolution for connected monitors. Use the default settings
and automatic configuration unless the monitors in use cannot support a resolution of
1024x768 or greater.
Third-Party Hardware and Touch-Screens
If you are configuring Userful Desktop for third-party hardware
purchased separately, refer to our documentation on Userful Multiplier
Configuration.
If you are configuring Userful Desktop for use with supported touch
screens, refer to our Multi-Station Touch-Screen Support.
The keyboard assignment screen appears on each station.
Step 3: Each monitor will display a prompt to press a function key (F1-F10) to link the
keyboard/mouse pair to the monitor they are in front of, forming a station. After
pressing the appropriate F-key verify that the mouse works by moving it, then proceed
to the next station.
If a mouse is connected to a separate USB port rather than its keyboard, you will be
prompted to press a button on the mouse to link it with the correct monitor and
keyboard.
Do this for each monitor in any order. The assignment of keyboards and screens will be
preserved when you shutdown your computer. If you accidentally press the wrong key,
you can repeat the assignment process for all stations by running the “Reassign Input
Devices” application from Administrator Mode (or by pressing “Ctrl+Alt+Break” or by
disconnecting and reconnecting the offending keyboard).
Note: To arrange stations in numerical order, loosely connect the video cables to the
video ports without tightening the thumbscrews. With the computer started, the station
numbering will appear on individual monitors, allowing video ports to be identified
with station numbers. Disconnect and reconnect monitor cables to video ports to
achieve the desired configuration.
Remember to securely tighten the thumbscrews after achieving the desired

11. configuration.
Configuring Userful Desktop
When Userful Desktop starts for the first time, the setup wizard screen appears.
After configuring the display settings and assigning at least one station, you will be
prompted to accept the Userful Desktop License Agreement. If you accept the
agreement, the setup wizard will guide you through initial Userful Desktop
configuration.
The following steps should be completed prior to enabling the system. A green check
mark will appear next to each configured item.
Step 1, Network: Network settings must be configured to access the local area network
or the Internet. (Note: Internet access is required to complete the next configuration
step.) The default network settings are correct for most installations. If necessary,
instructions for reconfiguring the network are given in Section 3.4.

12. Note the checkmarks next to each item. This system is completely configured and ready
to be enabled.
Step 2, Apply Configuration: You must register Userful Desktop to take full
advantage of Userful Desktop‟s customizable settings and web-based management
features. If you do not currently have a Userful Manager account, the Register step will
offer to create one for you. This is one of the most powerful features of Userful Desktop
and gives administrators remote control and monitoring of many Userful Desktop
features.
If you incorrectly register your Userful Desktop in this step, please refer to the
instructions here.
Step 3, Date and Time: Ensure that your system‟s date and time, and time zone are
correct before enabling your Userful Desktop. You can also set the date and time later
through Admin Mode.
Step 4, Printers (optional): If you wish to configure printers connected to Userful
Desktop, do so in this step. You can also configure printers later by following the steps
in Chapter 4.
Step 5, Enable System: After configuring the above options, click “Enable System” to
turn on the stations. This will display the Welcome Screen on all configured systems.
Inspect Stations

13. A Welcome Screen gives users the choice of a number of session types.
Verify that the Welcome Screen or web browser appears on each station. To verify that
the keyboard and mouse are working correctly after powering up or rebooting, move the
mouse or type on the keyboard at each station.
If mouse movements or keyboard actions appear to be affecting the wrong monitor you
can either disconnect and reconnect the affected keyboards, or press “Ctrl+Alt+Break”
on any incorrectly assigned keyboards. You may also click the “Reassign Input
Devices” icon in the "Advanced Tools" folder on the Admin Mode desktop to reassign
keyboards.
Refer to Chapter 8, "Troubleshooting", if the problem persists or if the mouse or
keyboard appear to not be affecting any station at all.
Setting up a Local Printer
Connect the printer to a USB port either on the back of the Userful Desktop or a USB
port on a USB hub. Connecting a printer to a USB port on USB keyboard is not
supported due to the risk of accidental disconnection by the keyboard‟s user.
If you ordered your hardware from Userful, the computer arrives pre-configured to
support any printers purchased with your system or specified when ordering the system.
See Chapter 4 for detailed information on printers, managing the print queue through
the LAN and troubleshooting tips for printers. More information can also be found in
the Userful Desktop Printing Guide.
Connecting Other USB Devices

14. A limited number of USB devices, in addition to USB mice, may be connected directly
to USB ports in USB keyboards. Powered or unpowered USB hubs can also be used to
connect a variety of USB devices.
Before connecting USB peripherals:
without dedicated USB hubs, please refer to Table 1.1, below.
with dedicated USB hubs, please refer to Table 1.2, below.
Note: Connecting devices not listed in Tables 1.1 and 1.2 or connecting devices in a
manner not recommended in these tables may result in unreliable operation.
About USB Devices
USB devices can either be self powered (e.g., USB CD drives, powered USB hubs) or
bus powered (e.g., audio headsets, mice, keyboards). Self powered devices include an
AC power adapter. Because each USB port on the central computer only provides a
power supply up to 500 mA for its devices, connecting multiple bus powered devices to
an unpowered hub can easily exceed this maximum power consumption.
Typically USB ports only provide sufficient power to support a single keyboard and
mouse and one other low powered device such as a USB audio headset. To attach
additional high power devices such as a USB floppy drive, you will need to connect
them directly to the computer box, or to a powered USB hub.
Keyboards should never be connected to spare ports on other keyboards. Floppy drives
should never be plugged into keyboards
USB Hubs

15. Recommended connection layout for multiple USB devices.
If only one keyboard is connected to a powered USB hub, devices connected to that
powered USB hub will only be available to the station to which the hub is assigned.
If more than one keyboard is connected to a powered USB hub, access to devices also
connected to that hub will need to be assigned manually through the CD/Floppy/Audio
Device assignment panel in Administrator Mode.
Powered USB hubs may be used to provide additional connectivity for peripherals such
as USB keys, digital cameras and audio devices.
If the hub is self powered (i.e., comes with an AC power adaptor), then any USB device
may be attached to it. However if the hub is bus powered, then only low power (100 mA
max) devices can be attached to it. A bus powered hub should not be connected directly
to another bus powered hub.
Devices plugged into a USB hub associated with a station will also become associated
with that station. Userful strongly recommends using a dedicated powered USB hub for
each station where users may attach multiple USB peripherals (e.g., if users may plug in
USB keys, digital cameras, audio headsets, etc.). In this manner, devices are
automatically assigned to each station.
The figure at right describes a typical station layout -- using powered, dedicated hubs --
with recommended USB connection points for multiple USB devices.
USB Device Setup Without Dedicated Hubs
If your Userful Desktop deployment does not include individual powered USB hubs for
each station, the following USB device connection points are recommended.
Table 1.1:
Recommended USB device connection points without
dedicated powered local hubs.
USB Device Plugs into...
Keyboard Computer
Mouse Keyboard
Barcode Scanner Computer
Magnetic Stripe Reader Computer
Flash Drive Keyboard
Memory Card Reader Computer
Digital Camera Computer
USB Sound Devices Keyboard
Floppy Drive Computer
Printer Computer

16. External CD Drive Computer/Keyboard
Powered Hub Computer/Keyboard
Unpowered Hub Not recommended
USB Device Setup Using Dedicated Powered Local Hubs
If your Userful Desktop deployment includes individual powered USB hubs for each
station, the following USB device connection points are recommended.
Table 1.2:
Recommended USB device connection points using dedicated
powered local hubs.
USB Device Plugs into...
Keyboard Local Hub
Mouse Keyboard/Local Hub
Barcode Scanner Keyboard/Local Hub
Magnetic Stripe Reader Keyboard/Local Hub
Flash Drive Keyboard/Local Hub
Memory Card Reader Keyboard/Local Hub
Digital Camera Keyboard/Local Hub
USB Sound Devices Keyboard/Local Hub
Floppy Drive Keyboard/Local Hub
Printer Computer
External CD Drive Keyboard/Local Hub
Powered Hub Computer
Unpowered Hub Local Hub
The User Experience: Headphones, USB Memory and
Digital Cameras
Userful Desktop is designed to give each user a complete 'PC' experience, including the
use of audio devices such as headphones, USB mass storage devices (flash drives) and
digital cameras.
Although station set-ups will vary, users will commonly plug their devices into a USB
hub (which often includes a 3.5mm audio jack) associated with their Userful Desktop
station. For optimum performance, please instruct users to:
plug in audio devices before logging in at the station
o Note: Only one application can use sound at a time. If sound does not
seem work with some programs, please check whether there is another
program using the sound device and close the program. Then, try the first
program again.

17. plug in USB mass storage devices and digital cameras when a session is
already running
Basic Administration
Userful Desktop is administered through three main tools: Userful Manager, Remote
Monitoring and Control and Userful Desktop's Administrator Mode.
One or more staff within your organization should be designated as Administrators,
who:
1. Set up the system and configure the Userful Desktop using Userful Manager
2. Receive system alerts and warnings by email
3. Keep account information up to date
4. Will be the first point of contact both for Userful support and your own staff when
issues arise.
Userful Manager
Userful Manager.
Administrators control Userful Desktop's appearance and functionality through the
Userful Manager web portal. They do so by logging in to the web-based control panel
using a web browser to make and apply changes. Userful Manager saves these settings,
which can also be applied to any new machines added to the Userful Manager account.
Access to Userful Manager is included as part of your support subscription agreement.
To add an administrator to Userful Manager, please refer to the Access Manager section
of Chapter 6.
Userful Manager is described in Chapter 6.
Remote Monitoring and Control (Formerly
DiscoverAssist)

18. Remote Monitoring and Control.
Administrators also have access to a variety of remote support and assistance tools
through the Remote Monitoring and Control web portal. This enables administrators to
execute real-time commands on systems, such as re-booting the computer, logging out a
specific user, viewing logs, etc.
Access Remote Monitoring and Control from the Userful Manager home page, by
visiting http://localhost/gui.php from a web browser on Userful Desktop or from the
desktop icon available in Administrator Mode. An administrator password is required to
access Remote Monitoring and Control.
Remote Monitoring and Control is described in Chapter 7.
The Administrator Mode
Administrator Mode. Some tools reside in the Advanced Tools folder.
Administrator Mode provides access to key administrative tools and is typically used
when setting up, moving or troubleshooting a computer.
Enter Administrator Mode from the welcome screen of any Userful Desktop by pressing
“Ctrl+Alt+A”. When prompted to do so, enter the Administrator password. In
Administrator Mode, administrators can:
Schedule a reboot
Assign floppy and CD drives to stations
Configure network settings
Set the date, time, and time zone
Configure printers
View system settings
Open a command prompt window

19. Enter Userful Manager
Immediately update changes made in Userful Manager
Administrator Mode is described in Chapter 3.
Administrator Passwords
Administrators use two types of passwords:
Administrator Mode passwords: Each Userful Desktop has an Administrator
password that enables administrators to enter Administrator Mode. To simplify
management, Userful Manager will assign the same password for all Userful Desktops.
This password should be known by all administrators and should be changed
periodically.
This password can be changed through the Userful Manager web interface. When one
administrator changes the password, all administrators added to your Userful Multiplier
account will receive an email alerting them to this change. Keep your administrator
password secret, and if you need to write it down, store it in a safe place.
Note: For security reasons, a new and unique password to enter Administrator Mode is
assigned the first time a machine registers with Userful Manager. To access and/or
change this new password, go to Userful Manager > Solutions Expert > System
Passwords.
The default passwords for 'Administrative actions by non-Administrators' are also found
in 'System Passwords'.
Userful Manager Account passwords: Each individual with administrative privileges
within your organization will have their own account and password with the
http://manage.userful.com portal. They can log in from any web browser using their
email address and password and undertake set-up and configuration tasks. To change
your personal account password, log in to Userful Manager and click on the link "Your
member account details"; from the "My Account" page which opens, click on "Change
my Password".
Administrative actions by non-Administrators

20. Add time with the Ctrl+Alt+R key combination.
Certain administrative actions can be performed without a regular administrator (for
example, by on-duty staff):
Ctrl+Alt+Del resets an individual station (available to any user).
Ctrl+Alt+T with the time password: can extend the time of a station‟s session. This
brings up a dialog prompting for how long the administrator wishes to extend the user‟s
time.
Ctrl+Alt+R with the reboot password: schedules a reboot of the system the next time
all stations are empty. This optionally allows staff to prevent new users logging on until
the reboot has taken place.
Ctrl+Alt+F with filter password: can remove the filtering of a station‟s session.
Passwords can be changed using the “System Passwords” panel in Userful Manager.
For reasons of security, passwords have been removed from the downloadable
version of this document.
Using Foreign Input
Userful Desktop supports a variety of keyboard layouts and fonts for foreign languages.
For more information on using Userful Manager to modify the level of
internationalization and multilingual features, including keyboard layouts, offered to
users through Userful Desktop, please see Section 6.8, Multi-language configuration.
To learn how to set up Userful Desktop's multi-lingual input features, please contact
Customer Support or your Userful Sales Representative.

21. The 'Lock Station' Feature
The 'Lock Station' icon.
On-site Administrators should be aware of the 'Lock Station' feature, which can be
added to Userful Desktops through Userful Manager.
A user-created password must be entered twice to lock a station.
Patrons who wish to leave their stations for a short time without abandoning their
sessions can use the 'Lock Station' feature. When a patron clicks on the 'Lock Station'
icon (found on the desktop and in the Start Menu), the dialog at right will appear, asking
for a password that the user will create on-the-spot. Users must re-enter their password
to be sure they have typed it correctly.

22. Entering a password to unlock a station.
To unlock the station and return to their session, users must enter the same password
provided when the station was locked.
Note: Please emphasise to your patrons the importance of remembering their lockdown
passwords, as Administrators cannot bypass the password screen to return to the
session. If necessary, Administrators can use Ctrl-Alt-Delete to immediately end the
session and return to the Welcome Screen.
Administrator Mode
Entering Administrator Mode
You can switch into administrator mode from any station by pressing “Ctrl+Alt+A”
from the Welcome Screen. When prompted, enter the administrator password.
Administrator Mode removes the time limit and adds a selection of administrative icons
to the desktop. To undertake an administrative task, simply double-click the appropriate
icon. Note that icons for some less common commands reside in a folder on the desktop
called “Advanced Tools”.
Logging out of Administrator Mode.
An administrator who wishes to work for a prolonged period and avoid the time limit
manager could logon as Administrator.
Be sure to log out once your work in administration mode is complete. To log out,
select “Log Out” from the Start Here menu or click the logout icon on the timer.
Desktop Icons: Common Tasks
In Administrative mode, icons for routine administrative tasks appear on the desktop.
These tasks are described in more detail below.

23. View System Information
View System Information.
The View System Information Icon is on the Administrator Mode Desktop. Double-
clicking the icon will display a window containing pertinent information about your
Userful Desktop including:
The product name and version
The MAC address for the primary network interface
Hard disk drive size
Installed memory size
Number of keyboards and mice connected
Network status
Printer information
Set Date and Time
Set Date & Time.
Double-click on the Date & Time icon on your Administrative Mode desktop.
On the Date & Time tab, you can set both the time and date. If the calender and
time are grayed out, you have the NTP (Network Time Protocol) set.
On the Network Time Protocol tab, you can enable and disable Network Time
Protocol. Having this enabled is recommended, as this keeps your clock accurate
automatically.
On the Time Zone tab, set the machine to the Time Zone you are in (NOTE -
Make sure that you have selected the correct area, as many regions have
different rules about Daylight Savings).
Userful Manager

24. Access Userful Manager.
Double-clicking on this icon will open a web browser window for Userful Manager's
web portal. With Userful Manager, an administrator can customize settings, appearance
and functionality of the Userful Desktop system.
Although Userful Manager can be accessed from any Internet-connected computer,
accessing from the Administrator Mode desktop is useful since direct access from
Userful Desktop allows you to immediately examine changes made through Userful
Manager.
More information about Userful Manager is in Chapter 6.
Update Configuration
Get Updated Configuration.
Configuration changes made in Userful Manager are only applied the next time the
computer box automatically checks in to Userful Manager's server, which occurs every
four hours.
Clicking the “Update Configuration” tool in Administrator Mode causes an immediate
update to the configuration on the Userful Desktop. This allows you to check that your
changes have had the desired effect.
Updates will be applied to the system when you log out of Administrator Mode.
Changes only become visible on sessions started after the Update Configuration tool has
run.
Network

25. Configure the Network.
To access the Network Configuration Tool, in Administrator Mode, double-click the
“Network” icon. The Network Configuration tool will appear.
This tool must be used if Userful Desktop failed to automatically obtain a network
connection through DHCP. You can attempt again to obtain the correct network settings
automatically by using DHCP.
Automatic Network Configuration
The Network Configuration tool.
If you select "Automatically obtain IP address settings with...", choose your
configuration protocol (typically DHCP) and click "Okay", the Userful Desktop system
will attempt to automatically configure with correct settings.
Your Internet Service Provider (ISP) or network administrator may require Userful
Desktop to be configured with the following settings:
DHCP or BOOTP: If your ISP requires a hostname fill it in here.
PPPoE: Fill in user name and password provided by your ISP.

26. If the network fails to configure automatically, you will need to obtain the correct
settings from your ISP or your network administrator and make a manual installation
with statically set IP address.
Should your ISP require the use of BOOTP or PPPoE connection, Userful recommends
using a hardware router recommended by your ISP.
Manual Network Configuration
If you select "Statically Set IP Address", you will be prompted to enter network settings.
You will need the following information for manual network configuration:
Default Gateway Address, the IP address of your local network gateway. First and
second DNS servers, the IP address(es) of your local Domain Name Server(s) and the IP
Network Mask (usually this is 255.255.255.0).
To connect through a gateway on local area network, contact your network
administrator for information about the gateway. If you are connecting directly to the
Internet through a cable modem or digital subscriber line (DSL) you will need to obtain
the following settings from your ISP:
IP Address: Enter the IP address of the primary interface.
Subnet Mask: Enter the network mask of the primary interface. Usually this takes the
form 255.255.255.0.
DNS Servers: Enter the IP address or addresses of your local domain name server or
servers.
Server Gateway: Enter the IP address of your local network gateway. A network
gateway allows you to connect to networks outside of your LAN. If this field is empty
the machine cannot communicate with other networks outside your LAN.
Click the „Help‟ button for more network settings information.
Configuring an Individual IP Address for Each Station

27. Using the Network Configuration Tool to set Multiple IP addresses.
Userful Desktop can be configured to assign each station its own IP address. To
configure multiple IP addresses for each Userful Desktop host computer:
1. Start the Network configuration tool.
o This can be done either from the initial setup "Network" session or by
clicking the "Network" icon on the admin mode desktop.
2. Configure a static IP address, along with a subnet mask and a gateway address.
3. Check the "Enable Multiple IP Addresses".
4. Click the "Configure Multiple IP address..." button.
o A "Multi-IP Config" dialog will appear.
5. Enter an IP address for each station.
o It is okay for multiple stations to share one IP address.
6. Click OK on the "Multi-IP Config" dialog.
7. Click OK on the "Userful Network Configuration" dialog.
o Settings will be applied right away. There is no need to logout.
Proxy Settings
You may set up an HTTP proxy for your Userful Desktop system by clicking on the
'Proxy Settings' icon on the Administrator Mode Desktop.
Other Desktop Tasks
From the Administrator Mode desktop, you can also:
"Configure Printing" and access "Print Queue Management" (these features
are discussed in more detail in Chapter 4).

28. Schedule a computer "Reboot" or "Shutdown". For more information on
rebooting and shutdown, please refer to Chapter 5.
Access the "Advanced Tools" folder.
The Advanced Tools Folder
A number of administrative functions can be found in the Advanced Tools folder,
including the following:
Install Packages
For information about adding and removing optional software packages, please refer to
Appendix B - Extending Userful Desktop.
Open a Command Prompt
This tool should only be used with guidance from a Userful support technician.
Restarting Services
The restarting services icon should be used when any of the below services are not
functioning properly. The same functionality can also be accomplished by rebooting the
system. You will find the icon in the "Advanced Tools" folder. The services restarted by
this icon are:
networking (the hostname is also reset to that which is configured by UM)
printing (cups) (all pending print jobs are cleared and all "stopped" queues are
"started")
the stations being served out by VNC (including the VNC server process)
the stations being served out by XDM (including the XDM server process)
the Linux logging service (syslog)
the Japanese input service (Canna)
the cron job daemon (crond)
the international input method service (iiim)
the portmap service (used by xmlrpc functions)
the welcome screen backgound server
Remote Monitoring and Control
the squid proxy
the cache is cleared and configuration is reset
Dansguardian
configuration is re-gathered from configuration downloaded from UM
the RHN service (which checks for configuration on Userful Manager)
the X font server (xfs)
the network time daemon (ntpd)

29. Printing
Printer Configuration
With Userful Desktop, printers are configured both from the Userful Desktop and
through the web-based managemet tool, Userful Manager. To add a new printer, first set
it up in Admin Mode. Then, set up the cost profile and printer profile in Userful
Manager.
The Print Configuration Tool
The Print Configuration Tool.
Userful Desktop supports most common printers using PostScript and PCL. To add a
printer to Userful Desktop, enter Administrator Mode with Ctrl+Alt+A and click the
“Configure Printing” icon on the desktop.
Adding a Printer
Click the “New Printer” button, and follow the on-screen wizard. Visit Userful‟s
support web site if the wizard does not automatically detect your printer.
Userful Desktop supports printing to printers directly connected to a Userful Desktop,
Windows or other print servers, and networked printers. Consult the following website,
http://www.linuxprinting.org, and contact your Userful representative before purchasing
a new printer for use with Userful Desktop.
Note: You should add and configure printers in Administrator Mode using the
„Configure Printers‟ icon and NOT with the web-based print management tool. Only
use the web-based management tool to manage establish print queues and set print
charges once the printer has been set up.

30. Printer Set-up in Userful Manager
Setting up print queues and charges through Userful Manager.
Printers must be added through Administration Mode before establishing print queues
and printing fees through Userful Manager.
From the Solutions Expert page in Userful Manager, click on 'Printers'. You will see a
list of printers on the network, along with some basic information about those printers
(location, URI, etc.). Click on a printer name to edit the print queue and set a payment
policy.
The Edit Printer page is shown in the figure at right. Much of the information is pre-
filled (from what you configured in Admin Mode), but you can:
1. Assign the printer to a Location.
2. Add machines (computers) to the printer's queue.
3. Assign a Print Payment Policy
Another web-based tool, CUPS, is used to manage the jobs in a given printer's queue.
Managing the Print Queue
Userful Desktop includes a web-based printer management tool known as CUPS, which
is accessible via any web browser on any computer sharing the same local network as
Userful Desktop.

31. The web-based CUPS Printing Interface allows you to view and manage the print queue
from any Userful Desktop in your location. quickly troubleshoot printing issues. To
access the interface:
Accessing the CUPS tool to manage print queues.
1. At a Userful Desktop station that is attached to the printer you wish to manage,
start a session and open a web browser. (Note: You do not need to be in
Administrator Mode to access CUPS, but working in Admin mode ensures your
session will not be logged out. If you are in Admin Mode, simply click on the
'Print Queue Management' icon to open CUPS.)
2. Type “http://localhost:631” in the address field. This will open the CUPS Printer
Interface. (Be sure to include the “http://” portion when typing the URL.) A
shortcut to the print queue page can be added to any session desktop via Userful
Manager.
3. Click on 'Jobs' or 'Manage Jobs' to view the queue of documents to be printed.
4. Use the buttons provided to make adjustments to the print queue.
o Some tasks require password access; the Printer Administration panel
has a default login name of “Administrator” and a password which is the
same as the Administration password for Userful Desktop.
Note: Web-based access to print queue management may be blocked by the LAN
firewall rules setup by your network administrator.
Print Control and Charges

32. Userful Desktop informs patrons how to pay for print jobs.
Userful Desktop's print control feature reduces unnecessary printing and can help
recover printing costs.
When print control is enabled through Userful Manager, Userful Desktop prompts users
to confirm or reject each print job before queuing it for printing. It displays the number
of pages, the cost and a customizable message with payment instructions such as “Pay
at the front desk”, “You will need a smart card with sufficient funds to release your
print job” or “This charge will be added to your library account”. An invoice/receipt can
optionally be included as the last page of the print job. Configure print control in
Userful Manager.
Printer Troubleshooting
Printing Problems: Check the Printer
Is there paper in printer?
Are the cables securely connected?
Is paper jammed in the printer?
Is the printer is on?
If the printer has its own status display, check this to see if there are any
messages that are displayed.
Turn off the printer. Wait about 10-15 seconds, turn the printer back on and print
a test page.
If the above steps do not resolve your issue, please refer to our Print Troubleshooting
FAQs.
Web-Based Print Troubleshooting
Viewing printer status with CUPS.

33. 1. Access the CUPS web-based printing system as described in Steps 1 & 2 of the
Managing the Print Queue section, above.
2. Click on either the „Printers‟ or the „Manage Printers‟ links. This will show the
status of all printers on the network.
3. Check the status of the printer. If a green „Start Printer‟ button appears the
system may think something is wrong with the printer and has chosen to stop the
driver to prevent jobs from being lost. Clicking the „Start Printer‟ button will
usually fix this issue. This can happen if the printer has been powered off and on
(a common, but ill-advised and, ideally, last resort method of resolving printer
issues) or something mechanical has happened to the printer, such as a paper
jam.
o Some tasks require password access; the Printer Administration panel
has a default login name of “Administrator” and a password which is the
same as the Administration password for Userful Desktop.
4. The print queue may also be clogged up by a single failed print job. To see
what‟s in the print queue click on the „Jobs‟ link at the top of the page. This will
display all the print jobs waiting to be serviced. From this page you can cancel
individual jobs until you find the one clogging the queue by simply clicking the
„Cancel Job‟ button to the right of the appropriate job. It is best to start from the
oldest job and work to the most recent job.
5. Contact Userful Support if you require further assistance.
Other Administrative Tasks
Enabling Remote Support Access
Note: You will only be eligible for remote support if you have purchased a support
package from Userful.
Userful Desktops typically connect to the Internet through the LAN (via a router or
firewall) but it is possible to connect Userful Desktop directly to the Internet through
cable or DSL via a public-facing IP address. In such a case remote support access
should be automatic and you need not make any changes.
If you are part of a larger organization or if a router or firewall sits between your
Internet connection and your Userful Desktop, you are likely connecting through your
router/firewall. This situation is covered in the next paragraph.
Enabling access through a Router/Firewall
If your Userful Desktop(s) are behind your firewall, Userful may request that you
establish a port forwarding rule on your router or firewall to one designated machine in
each location, thus enabling our support technicians to remotely access and troubleshoot
your Userful Desktop software. This port forwarding rule will direct network traffic on

34. a specific numeric port (typically port 22) to a specific Userful Desktop computer box
within your LAN.
In a DHCP network, the lease on at least one Userful Desktop computer‟s internal IP
address must be set to “forever” or “permanent” to prevent that Userful Desktop's IP
address from changing, which would disrupt remote access. This specific Userful
Desktop computer box will be used as a management point to access other Userful
Desktops within the LAN.
An alternative is to obtain an available IP address from your ISP and set up the Userful
Desktop outside your LAN with a public facing IP address. All stations on a single
Userful Desktop computer box (whether there are 1 or 10 stations) will use the same IP
address so only one IP address per box is needed.
Restart Userful Desktop
Restarting Individual Stations
Resetting a station with 'Ctrl+Alt+Del'.
There is no way to retrieve “work in progress” from a station that has frozen. The
“Ctrl+Alt+Del” key combination can be used to reset any individual Station whenever
there is a problem. This reset process exits any programs currently running, clears any
unsaved work, and returns the Station to the welcome screen. This process takes only a
few seconds.
If “Ctrl+Alt+Del” fails to restart the frozen station, it will be necessary to schedule a
reboot of the computer, see below, Section 5.2.2.
To educate users about this option, place a prominent label on each station (either on the
monitor or keyboard) stating: “Station Frozen? Press Ctrl+Alt+Del to restart”.
Scheduling a Computer Reboot
There are two methods to reboot the computer: a scheduled system reboot, and an
immediate reboot.
The scheduled reboot is the preferred method. It is designed to solve the problem of “I
would have rebooted immediately but there were people using the system”. If a
scheduled reboot is used, it will prevent any new logins and as soon as all stations are

35. empty, the computer will reboot automatically. The scheduled reboot should be used
when “Ctrl+Alt+Del” fails to restart a frozen station.
Performing a scheduled reboot.
To schedule a system reboot, use one of the non-frozen stations and press “Ctrl+Alt+R”
and enter the reboot password, or press “Ctrl+Alt+A” and enter the Admin mode
password, then select the “Schedule Reboot” icon. Either method will bring up a
window confirming that a reboot has been scheduled for the next time all stations are
unoccupied. You may wish to set the option preventing new logins to ensure a more
rapid re-boot. If there is a screen for reporting the nature of the problem causing the re-
boot please fill it in to help Userful track problems.
Note: If a menu (created by a right-click or pull down) is active it steals the key-press,
the Ctrl+Alt+ key sequences may nor work. Left-click on the desktop or application
window then try again. If all the stations are frozen (a very rare anomaly) or if the
computer hangs on boot-up, an immediate manual reboot is necessary.
Shutting Down the Computer
Shutting down the computer with the Admin Mode 'Shutdown Computer' icon (option
1).
We recommend that Userful Desktop be left running at all times to improve the life of
your hardware and ensure that all software updates are received. But it can be turned off
to conserve power. Shut down the computer by one of the following methods:
1. From the Admin Mode desktop, double-click on the 'Shutdown Computer' icon.
This will 'schedule' a shutdown for after all users have logged off.
2. Remotely shut down the computer using Remote Monitoring and Control.
o RMC can also be used to reset stations and reboot computers.
3. Press and hold the power button for at least 10 seconds.

36. 4. Switch off the power supply (at the back of the computer; the I/O (power)
switch has a circle on one side and a line on the other. Pressing the side with
the circle turns the power OFF.).
Immediately Rebooting the Computer
Powering off (or shutting down) the Userful Desktop (described above) and restarting it
reboots the computer. When the power is switched off on a computer box, all stations
attached to that computer go down. Any unsaved work on any station attached to the
computer will be lost. Be sure to notify any users on the system to save their work to a
USB memory stick, CD, floppy disk, or web drive, prior to undertaking an immediate
reboot. A scheduled reboot (Ctrl+Alt+R) is the preferred method when stations are in
use. Immediate reboot should only be used when there is no one using the system.
Recording CDs
Recording to CD-R (recordable) Discs With Userful Desktop
The CD/DVD Creator window showing MP3 files dragged-and-dropped from the
desktop.
The following steps enable administrators and users to record CDs with Userful
Desktop.
1. Insert a blank CD.
2. Double-click on the Computer icon on the desktop to located the blank CD.
3. Double-click to open the blank CD. When a blank CD or DVD is opened, the
CD/DVD creator automatically launches.
4. Drag the files to be copied from the desktop into the CD/DVD creator window
(see image at right).
5. Click on the 'Write Disk' button to start the CD burning process.

37. 6. A "Write to Disk" window opens up with the destination drive already specified.
Name the disk and choose the write speed before clicking 'Write' to start the
burn.
7. The disk will be ejected automatically when the burn is finished.
Recording to CD-RW (rewritable) Discs With Userful Desktop
After clicking Write Disk, choose burn options.
To write data to a CD-RW (rewritable) containing previously recorded information:
1. Insert the rewritable CD into the CD drive in the Userful Desktop computer.
2. If the CD-RW disc contains information, it must be erased before data can be
recorded. If you wish to preserve the contents of the CD, first make a copy of its
contents to the desktop.
3. 'Blank' the disk if CD/DVD creator prompts you to do so.
4. Follow the procedure above to burn your CD-Rewritable disc.
Using Web Filters

38. If filtering is optional, the user may choose to use the filter after logging in. In this
example, the Internet Filter is 'Always ON'.
Userful Desktop‟s web filtering functionality is administered through Userful Manager,
the web-based administration portal for Userful Desktop described in Chapter 6.
For any Session Profile in use, if the “Always ON” option for filtering is selected in
Userful Manager‟s Filtering control panel, the web filter for that session type will be
applied automatically. If “Optional” was chosen, then a pop-up window (see right) will
appear when the Session is started, which the user can use to enable or disable the web
filter.
Userful Manager Portal
Note that this chapter is available separately at the Manuals/Userful Manager User
Guide page.
Introduction to Userful Manager
Userful Manager (UM) is a web-based portal for managing settings related to the
administration and operation of Userful Desktop. Use Userful Manager to modify
settings on Userful Desktops including passwords and points of contact for system
event notification emails. Customize settings such as operating hours and locations,
Welcome Screens and CD drive access to fit your unique needs.
Accessing Userful Manager

39. The Userful Manager home page.
Userful Manager can be accessed from any computer with a Web Browser and Internet
access. To access the Userful Manager:
1. Open http://manage.userful.com/ in a web browser.
2. If you have a UM account, enter the email address and password for that
account. If you do not have a UM account, you may create one by clicking
“Register”. If you have forgotten your password, click “Forgot your password?”
to have a new automatically generated password sent to your registered email
address.
3. Click the “Log In” button to log in to UM.
When you successfully log in, the Userful Manager home page opens.
Navigating Through Userful Manager
Userful Manager is a very powerful and complex tool for managing your desktops, but
navigating through the many tools and tasks of Manager is simple. Every function can
be reached through either the Userful Manager Home page, or through the Solutions
Expert page. In addition, there is a Navigation/Information Bar across the top of each
and every page that offers dynamic pull-down menus to help you move from task to
task and area to area.

40. The Navigation Bar is at the top of every page in Userful Manager.
Note: Userful Manager takes full advantage of its web-based platform by extensively
using hyperlinks. Any categories, column or row labels, names, options or other text
that is blue is clickable; clicking such links opens up functionality or takes you to other
areas of the website that relate to your current task. Don't be afraid to click on these
links -- you can always use your browser's "Back" button to return to where you started.
The Userful Manager Home Page
The Home page is your starting point every time you log into Userful Manager.
On the right side of the Home Page you will find news, tips and tricks for getting the
most out of Manager.
On the left side is a welcome banner with a link to the Getting Started Guide. Below the
banner are shortcuts to system and account management tasks.
Your gateway to the the power of the Userful Manager tool -- The Toolbox -- can be
found on the left side of the Home Page as well.
My Userful Manager Account
Configure your own Userful Manager account settings using the My Account control
panel. Click the Edit button from the My Account screen to change your screen name,
password, or e-mail address.
Be sure to click 'OK' to save your changes.

41. Click here on the navigation bar to access details of your Userful Manager Account.
Your Userful Manager Account details can be accessed two ways:
1. From the Home Page, on the left side under "Account Information", click on the
'Your member account details' link.
2. From any Userful Manager page, once logged in, click on your Member (user)
Name on the upper left, in the navigation bar.
Note: None of the information associated with your account is visible to users.
The Toolbox
The Userful Manager Toolbox, with links highlighted for emphasis.
From The Toolbox on the Userful Manager home page, you can:
1. Access the Remote Monitoring and Control portal, which allows real-time
monitoring access to your Userful Desktops.
2. Go to the the Solutions Catalog, which is a quick and easy way to create your
Userful Desktop Solution, using pre-configured solutions as starting points.
3. Use the the Solutions Designer to modify and customize your Desktop solutions.
4. Open the Solutions Expert page (further information below, where you can
control most aspects of your Userful Desktop system.
5. Download the latest Userful Desktop installation CD or DVD.
6. Perform an SSH connection test to ensure your system is connected to Userful
Customer Support.

42. The Solutions Expert
The Solutions Expert page is the control center of Userful Manager; any function you
wish to access, any task you wish to accomplish -- it can be found through the Solutions
Expert Page. This section provides a quick overview of the page, and following sections
describe many functions in detail -- but Userful encourages you to explore the
possibilities of Userful Manager yourself, as well!
The Solutions Expert page gives access to most Userful Manager functions.
The functions on the Solutions Expert page are divided into 6 categories:
1. Assets
o Manage Locations, set up Computers and configure Printers.
2. Pricing and Authentication
o Set rates for for paid access, apply print charges and put in a request for
custom integration of your desired authentication profiles.
3. Solutions
o Control and manage your users' experience by configuring Welcome
screens, adding custom branding and artwork, creating session profiles,
creating and editing acceptable use policies, designing desktops for your
sessions and establish web filtering profiles.
4. Actions
o Generate usage reports, browse the Solutions Catalog, get creative with
the Solutions Designer, download an install disk, manage pre-paid cards
and order materials and services from Userful.

43. 5. Global settings
o Add extra modules to your Userful system, control who can access
Userful Manager and manage system passwords.
Registering Your Userful Desktop
In most cases, your Userful Desktop installation will have been successfully registered
during initial setup and configuration.
Click here to register your Userful Desktop.
If you have previously incorrectly registered your Userful Desktop, or if you have been
instructed by Userful Customer Support to re-register, follow these steps:
1. Enter Administrator Mode by using the Ctrl-Alt-A key combination and entering
your Administrator Password.
2. Double-click on the folder labeled "Advanced Tools" to open it.
3. Double-click on the "Register System with Userful Manager" icon.
4. Userful Manager will open. Follow the on-screen prompts and directions to
register or re-register your Userful Desktop System.
Configuring Core Userful Desktop Components
While Userful Manager offers many ways to configure and monitor Userful Desktop
computers, five core components must be configured in order for the Userful Desktop to
operate correctly.
Once you have configured your desktops using the following guidelines, you must
update your system configurations.

44. These 5 components must be configured first.
The core Userful Desktop components are:
1. Location & Operating Hours: Defines the times when the Userful Desktops are
available at each location or branch.
2. Usage Agreements: Usage Agreements ensure that users agree to terms of use before
being granted access to the Userful Desktop.
3. Desktop Profiles: Desktop Profiles contain information about various desktop
environments, such as which program icons appear on the desktop as well as which
programs will automatically be started upon log in.
4. Session Properties & Timing (Session Profiles): The Session Profiles defined here
utilize the various configuration options offered by Userful Desktop (such as Usage
Agreements and Desktop Profiles) and combine them into Userful Desktop sessions that
providers can offer to users. Some examples are Internet Kiosk sessions and Office
Productivity sessions.
5. Welcome Screens: Welcome Screens provide a convenient way for users to choose
their preferred language and Session Profile.
Default values for these five core components are set by Userful, and may have been
modified already by the new account setup wizard accessible through Userful Manager.
It is recommended that each of the settings should be set up prior to installing/upgrading
a Userful Desktop, or as soon as possible after installing a new Userful Desktop system.
Typically, these settings will be shared by all Userful Desktops within a particular
organization.

45. The following sections provide an ordered step-by-step overview of configuring
essential settings.
Locations and Operating Hours
Locations are a way to group your Userful Desktops. You can have several locations in
one building.
Locations and operating hours should be defined prior to configuring other options.
From the Solutions Expert screen, click “Locations & Operating Hours”.
To create a new location, click “Create a new Location”. To edit the details about an
existing location, click the name of the location you wish to alter. In both cases, a screen
will ask you to supply or edit details about the location. Click “Save & Next >>” to
proceed to the operating hours screen. You may also enter the Operating Hours screen
directly by clicking on a location‟s operating hours on the Locations & Operating Hours
screen.
Setting hours of operation for your location.
On the Operating Hours screen, specify the opening hours (in the first column) and
closing hours (in the second column) for each day of the week. Specifying “Closed” (at
the head of each drop down list) for either the opening or closing hour for a particular
day will set the entire day to “Closed”. Click “Save” to return to the Locations &
Operating Hours screen.
Once locations and operating hours are defined, you may return to the Solutions Expert
screen by clicking "Solutions Expert" on the navigation bar at the top of the screen.
Usage Agreements

46. Users must agree to Usage Agreements before accessing applications or the Internet on
stations managed by Userful Manager. Usage Agreements are displayed after a user has
chosen a session profile on the Welcome Screen. You may define and store any number
of usage agreements, although each Session Profile may only display one Usage
Agreement.
To create a new Usage Agreement, click on the "Create a new Usage Agreement" and
complete the following steps:
1. Give a name to your usage agreement; the name of the agreement should be
descriptive and meaningful to Userful Desktop administrators. Examples include
“Internet Usage Agreement for adults” and “Computer access for juveniles”.
2. Select the language of your usage agreement from the pull-down menu. This
version of the usage agreement will become the default usage agreement (but
you can choose another translation as the default later if you wish).
3. Add the text of your Usage Agreement into the Usage Agreement field. You
may copy and paste this text from a word processor, email message or other
document.
When you click on the name of a Usage agreement, this screen appears, allowing you to
edit existing agreements or add a new translation.
To edit an existing agreement or add a translation of an agreement, click on the
name of the Usage Agreement.
From the "Usage Agreement &, Translations" page (see figure at right), choose the
language of an existing agreement from the pull-down menu.
If you choose the default language, click on the "Edit" button to edit the text, or
the "Add Translation" button to supply the text of an appropriate translation.
If you choose one of the non-default translations, you may choose to "Edit".
"Add Translation" or "Delete" the text.
If you want to make a translated Usage Agreement the default, you must "Edit"
the agreement. Then on the Edit page, place a checkmark in the "Default" box.

47. Remember to click “Save” to save your changes.
Desktop Profiles
The main Desktop Profile page lists available profiles and allows you to create a new
Desktop Profile.
Desktop Profiles allow Userful Desktop administrators to configure the program icons
that appear on the desktop, in the start menu, and to specify programs that are
automatically started when users log in. A Desktop Profile is one of the customizable
elements that make up a Session Profile.
To set Desktop Profiles, from the Solutions Expert click “Desktop Profiles”. You may
create any number of Desktop Profiles, although each Session Profile many only use
one Desktop Profile. For information on activating the 'Lock Desktop' feature, see
below.
To create a new profile, click “Create a new Desktop Profile” on the Desktop Profiles
screen. To edit an existing profile, click the name of the profile. The new profile and
profile editing screens contain a number of configurable options under the following
tabs:
1. Default Programs
o Desktop Profile Name. Each profile should be given a descriptive name
that is meaningful to computer administrators.
o Enable SCIM for All Languages. For Userful Desktop releases greater
than or equal to 305, SCIM (Smart Common Input Method) allows users
to input characters in other languages.
o Web Browser. Select a default web browser.
2. Software Applications. Choose what program(s) will be automatically started
when a user logs into this profile.
3. Desktop Icons

48. o Program Icons. Select which program icons will appear on the desktop
when a user logs into this profile.
o Custom URL Link Icons. You can load a custom icon that will launch the
default web browser and automatically navigate to a page of your choice.
4. Start Menu. Optionally, you may customize the Start Menu so that different
applications are presented in different Sessions through the Desktop Profile.
Remember to click “Save” to save your changes.
Activating the 'Lock Station' Feature
Adding the 'Lock Station' icon to a Desktop Profile.
To enable patrons to leave their stations for a short time without abandoning their
sessions, Activate the 'Lock Station' feature:
1. From the 'Solutions Expert' page, go to 'Desktop Profiles'.
2. Click on the name of the Desktop Profile to be edited (that is, to have the Lock
Station feature activated).
3. To add the Lock Station icon to the desktop:
1. Click on the 'Desktop Icons' tab.
2. Highlight 'Lock Station' in the list of 'Program icons to add to Desktop'.
(See figure at right.)
4. To add the Lock Station icon to the Start Menu:
1. Click on the 'Start Menu' tab.
2. Click to add a check mark to the box next to 'Enable Lock Station Item'.
Be sure to save the changes to configuration.

49. Session Properties & Timing (Session Profiles)
Session Profiles are defined in the “Session Properties & Timing” control panel.
A Session Profile is a collection of settings related to a particular use of a station. A
Session Profile includes a Name, Welcome Screen icon, browser start page, and other
options. The Welcome Screen lists the Session Profiles available at a particular station.
The Session Profiles & Timing page lists existing sessions (with key information) and
also allows you to create a new Session Profile.
Session Profiles are typically based on either the basic Kiosk or Desktop, but
Administrators can also create Application profiles.
Kiosk profiles are intended to provide quick access to web sites and web-based
applications such as catalogue searches or email.
Desktop profiles are intended to be used for activities such as word processing,
job searches and other tasks which require access to a set of applications.
Application profiles specify a profile that only allows a specific application to
run, or allows users to login to a specific system.
Userful Desktop includes several default profiles that are designed and pre-tested for
maximum usability. If you are unsure which settings are best for your users, we suggest
that you deviate minimally from these profiles.
Click “Session Properties and Timing” from the main Userful Manager screen to view
and configure these settings. To create a new profile, click Create a new Session Profile.
To edit an existing profile, click the name of the profile. When creating a new Session
Profile, the first screen asks you to choose either the basic Kiosk or Desktop type of
profile to proceed.
Desktop Profile Settings

50. Desktop Profiles are intended to provide users with the experience of a home or office
PC. The settings most often customized in Desktop Profiles are:
Name: This is the name of the Session Profile as it appears on the user Welcome
Screen.
Welcome Screen Icon: This icon appears next to the name of the Session
Profile on the Welcome Screen.
Browser Start Page: Use this to set the home page for the Web browser in this
profile.
Usage Agreement: You may assign a different usage agreement to each profile.
Note: A Usage Agreement must be set up before it is available for use in a
Session Profile.
Session Length: Be sure to set an appropriate session length for each profile.
For example, a Session length for resume-building should be longer than one for
quick searches.
Desktop Profile: Desktop Profiles allow you to configure which applications
appear on the desktop and start menu. The Default Desktop Profile provides
links to the most commonly used applications.
Note: You must set up a Desktop Profile prior to assigning it to a
Session Profile.
Remember to click “Save” to save your changes.
Kiosk Settings
The Kiosk mode shares many characteristics with the desktop mode, with the exception
of the Desktop Profile setting. Instead, Kiosk mode offers settings which determine the
appearance and functionality of the web browser. Note that Kiosk mode does not allow
users to run applications outside the web browser.
The following settings are most commonly altered from their default values in Kiosk
mode:
Block Popups/Windowed Mode: If your web applications use popup windows,
popups must not be blocked, and Windowed Mode must be enabled. Blocking
popups and disabling Windowed Mode are recommended defaults.
Show Print Button: If users need to print such as maps or tickets from the web
browser, enable this option to show a print button in the browser. If printing is
not required, or no printers are set up, disable this option. Note that printers must
be configured separately. See Chapter 4 for details.

51. Block Context Menu and Keyboard Navigation: This option disables
navigation using anything other than the browser‟s navigation buttons and web
links.
Hiding various toolbars: Toolbars such as the status or menu bars may be
shown or hidden depending on the extent of access required by users.
Remember to click “Save” to save your changes.
Application Profile Settings
Because of the limited nature of this type of session, the options for configuration are
also limited. The most important setting for the Application Profile is:
Session Type: Specify whether the session will run a single application, or a
user login. You will need to enter a command to launch either function.
Remember to click “Save” to save your changes.
Welcome Screens
A typical Welcome Screen showing 6 Session Profiles.
The Welcome Screen is the first screen seen by users at a station. Configurable aspects
include the listed Session Profiles, background image branding and available languages.
Each Welcome Screen must have a name and refer to at least one Session Profile. The
figure at right shows a typical Welcome Screen for Userful Desktop.
Note: You must set up a Session Profile prior to assigning it to a Welcome Screen.
To set up a new Welcome Screen from Userful Manager:
1. Click “Welcome Screens” from the Solutions Expert.
2. Click “Create a new Welcome Screen”. (To edit an existing Welcome Screen,
click on the its name. To delete an existing Welcome Screen click the delete
icon at its right.)

52. To add a Session Profile to the Welcome Screen, use the drop-down menu
(indicated by the arrow).
3. Each Welcome Screen must have a name and contain at least one Session
Profile. Add a Session Profile to the current Welcome Screen by selecting its
name from the drop-down list and clicking “Add this profile to the Welcome
Screen”.
4. To change the order in which Session Profiles appear on the Welcome Screen,
or to delete them from the Welcome Screen, click the up, down and delete icons
next to each Session Profile.
5. On the Edit Welcome Screen page, you can also configure the Early End of Day
Logout, set a Desktop Background, choose a Screen Saver and create the
Welcome Screen Animation and Message. You may also add and configure
languages to the list presented in the lower right corner of the Welcome Screen.
Click “Save” to save your changes.
Setting up computers and stations

53. After a computer has been registered, it will appear in the list on the Computers page.
You can set up the profile for the computer by clicking on its name.
Click 'Computers' on the Solutions Expert page to configure computers. Computers may
be added during the Userful Desktop installation by completing the registration step, or
at any time after installation by double-clicking the Register Computer icon on the
Administrator Mode desktop.
Click the name of a computer to alter its settings on the Edit Computer screen.
For basic configuration of a computer, you need to:
1. Set the Computer Name and Location, which can be found under the "Basic
Settings" tab.
2. Choose the Welcome Screen (under the "Stations" tab) for the group of stations
connected to this computer. Note: You must set up a Welcome Screen prior to
assigning it to a computer.
3. Select the Printers.that will be available for users.
4. Configure Removable Storage. If your central computer is located in a secured
area away from users, we suggest disabling access to the internal CD and floppy
drives.
5. Configure Public Storage options.
Hint: User signage with instructions on how to use removable storage will enhance
productivity.
The default settings under Network settings and Boot menu and BIOS password should
not be altered without first consulting your IT staff or Userful Support.
Click Save to save your changes.
Station Numbering
Set a new starting value for station numbering in the "Begin Numbering at..." box.
By default, Userful Desktop numbers stations automatically and sequentially, beginning
with the number 1. For example, if there are 8 stations on a single computer, they will
be labelled Station 1 through Station 8.

54. In some situations, it may be desirable have station numbers starting at a value other
than 1. For example, if one computer with 6 stations is already installed at your
location, and you add another computer with 6 stations, you may want the new stations
to be numbered 7-12.
You can changed the value that station number starts at from the 'Edit Computer' page.
This is reached by clicking on 'Computers' from the Solutions Expert, then clicking on
the name of a computer.
Note: If you change the default numbering of stations on any computer, you must
reboot the computer after updating its configuration.
Updating Configurations
Applying configuration.
For any changes in Userful Manager to take effect on Userful Desktop computers, you
must update computers in the “Computers” control panel. From the Solutions Expert,
click “Computers”. The far right column deals with configuration updates. Click to add
a check mark to the “Apply Configuration” check box next to any central computer
boxes you wish to update. Then click the "Apply Configuration button". The
configuration changes will be applied the next time the Userful Desktop retrieves
information from the Userful Manager server (this happens every four hours).
Should you wish to immediately see the effects of your changes, press "Ctrl-Alt-U" on
the Userful Desktop machines that are to be updated (you only need to do this on one
station per machine). You may also enter Administrator Mode on the Userful Desktop
(press “Ctl+Alt+A” and then enter the Administrator Mode password) and double click
the “Update Configuration” icon on the desktop.

55. This completes basic computer configuration. The following sections describe
configuration options that may not apply to all Userful Desktop installations.
Multi-language configuration
Userful Desktop has application support for over 30 languages including French,
Chinese, Korean, Japanese and Spanish, and input support for over 10 languages
including Chinese Simplified and Traditional, Japanese, Korean and Arabic. Userful
Desktop also supports 17 additional keyboard layouts in addition to the standard North
American QWERTY layout.
Userful Manager can be used to modify the level of internationalization and
multilingual features offered to users through Userful Desktop.
Keyboard Layouts and Foreign Input Methods
File:UDKeyboardLayouts.png
Currently, only the 'Default Keyboard Layout' will be available to users.
Keyboard layouts provide support for different kinds of keyboards such as QWERTY,
DVORAK, French, Romanian, etc. These layouts, or mappings, map different letters or
characters to different keys on the keyboard.
To change the keyboard layout for a Userful Desktop computer (and all its
associated stations):
1. Go to the Solutions Expert in Userful Manager.
2. Click on 'Computers', then click on the name of the computer that is to
have a different keyboard layout.
3. Choose the keyboard Layouts tab. Use the drop-down menu to change
the Default Keyboard Layout to the desired keyboard layout.
Note: Currently, Userful Desktop does not support offering users a choice of keyboard
layouts through 'Alternative Keyboard Layouts'.
Only the keyboard layout selected as the 'Default Keyboard Layout' will be available to
users.
Foreign Input methods tell the computer how to translate keyboard input into more
complex language scripts (such as Chinese, Japanese, and Korean). This does not
necessarily change the mapping of keys on the keyboard. This is typically used for
languages that do not use English/Latin characters.
To learn how to set up Userful Desktop's multi-lingual input features, please
contact Customer Support or your Userful Sales Representative.

56. Multilingual Display Support
Userful Desktop includes a default set of translated menus, icons and applications for
many languages selectable from the Welcome Screen. The extent of translation varies
among languages and applications, with common languages receiving the most
extensive translation. Where translations are incomplete, all available translated
material will be displayed with remaining untranslated items rendered in English.
Using Multilingual Display Support
Selecting a display language from the welcome screen.
Userful Desktop users can start sessions in different languages by selecting a particular
language from the multilingual drop-down menu on the lower right-hand corner of the
Welcome Screen, prior to clicking on a Session.
Once a language has been selected, if the language has translations of the Session
Names available, those will be displayed instead. If none exist, the default name will
appear with a trailing * appearing after the name.
Clicking on a session will start the session in that language, and any translated desktop
icons and menus that are available for that particular language will appear on the
desktop when the user logs in. Furthermore, if the user tries to launch an application (for
example, the Internet Browser or the Word Processor), if the application has support for
the current running language, the application will display itself using that language,
depending on the level of support for the current language. This may include translated
menus and even translated help files, if available.
Configuring Languages Offered on the Welcome Screen

57. Configuring the List of Available Languages appearing in the Welcome Screen menu in
Userful Desktop Through Userful Manager.
Userful Manager can be used to select which languages are available to be displayed to
users of Userful Desktop.
To configure the list of languages appearing on a particular Welcome Screen's drop-
down menu, access the properties page for that particular Welcome Screen in Userful
Manager. Under the “Languages” section, choose the language that you would like to
offer as a choice from the drop-down menu, then click the “Add” button. To delete a
language from that list, simply click on the Trash Can icon that appears to the right of
the language once it appears in the list.
When done, click “Save”.
Translating the Acceptable Usage Policy
Type or paste a translation of the Acceptable Use Policy into the text box.
The Acceptable Usage Policy can also be configured to display translations of its text
for particular languages. If no translations are provided, the text for the Acceptable
Usage Policy that was supplied when it was initially created will appear instead,
regardless of the language selected.

58. To supply translations of a specific Acceptable Usage Policy, access that policy's
properties page (by clicking on the highlighted name of the AUP) under the “Usage
Agreements” section of the Solutions Expert page. Select a language that you wish to
supply a translation for from that section's multilingual drop-down menu, and then click
on “Add Translation”. Enter text (or paste plain text) into the translation text box. Click
'Save' when you are done.
After updating your Userful Desktop's configuration, the translated text will appear if
that language is chosen from the Welcome Screen's multilingual drop-down menu in
Userful Desktop, and if Acceptable Usage Policies are enabled for that Welcome
Screen.
Translating Session Profile Names
Adding a French Translation to the 'Internet and Office' Session Name. Note that the
original Session Name now appears as the English Translation.
By default, a Session Name will use the same name that it was initially created with for
all other languages. To specify a particular translation of that name to be displayed
when the language for that translation is selected from the Welcome Screen's
multilingual drop-down menu, enter the Session Profile properties page for that
particular Session Name in Userful Manager (from the Solutions Expert, click 'Session
Profiles & Timing' and then click on the Session Name.
If no translations for the Session's Name have been previously provided, click on the
“Go Multilingual” button under the “Name” field in the “Basic Settings” section. This
will display an interface asking a translation for the Session's name (as seen at right), as
well as the language to which the translation belongs to. Once done, click the “Add”
button to add it to the list of available translations for the Session's name. To delete a
translated name from the list, simply click on the Trash Can icon to the right of the
particular name.
When done, click “Save” at the bottom of the screen.
Note: Different Home Pages for the Internet Browser can be configured for each
language available in a session by supplying different URLs for those languages in the
“Browser Home Page” option. Doing so requires interacting with an interface similar to
the one described above, which can be invoked by clicking on the “Go Multilingual”

59. button for the “Browser Home Page” option.
Advanced Userful Manager Configuration
Though not required for the correct operation of Userful Desktop computers, advanced
configuration options may greatly enhance the value of your Userful Desktop purchase.
Unlike the core Userful Manager configuration, the following options may be set at any
time in any order.
Providing Desktop User Help Files
Opening the 'Help' folder on a session desktop provides access to several helpful
documents on a variety of topics.
Save staff time and provide answers to users' frequently-asked questions by providing
links to "Help" files on the Session desktop. A number of documents from Userful's
Support Wiki -- on topics including 'CD Burning', Photo Editing with GIMP and more
can be reached directly from the user desktop.

60. Adding the "Help" folder to the desktop.
To make these links available to Users, go to "Desktop Profiles" from the Solutions
Expert page. Click on the name of the desired profile (i.e. the profile used for the
session which is to have User Help added) to edit. Under the "Desktop Icons" tab,
highlight "Applications Help" in the list of 'Program icons to add to Desktop'.
Remember to click "Save" when you are finished making changes.
Using Web Filtering Profiles
Click on this icon from the Solutions Expert Page to configure Web Filtering Profiles.
Web Filtering Profiles allow you to create different levels of filtering for different user
groups. (Web Filtering Profiles are selected and applied from the Session Profiles
control panel).) To configure Web Filtering Profiles, click on the icon on the Solutions
Expert page.
Userful Manager comes with a set of standard filters that are ready for use.
Administrators can also create custom web filters by adding URLs to the "White List"
(users are always allowed access) or the "Black List" (users are denied access) and
setting a Phrase Limit.
Click on the "Create a new Web Filter" button to make a new filter; click on an existing
Web Filtering Profile name to edit that profile.
Remember to click "Save" when you are finished making changes.
Printers

61. While printers must be added and configured using the Print Configuration Tool on the
Administrator Mode desktop, further setup is required through Userful Manager. Please
refer to Adding a Printer for details.
Print Payment Policy
Create and edit print payment policies from the Print Control Page.
If you have printers installed on your Userful Desktop, the Print Payment Policy
determines pricing for print jobs from Userful Desktops. To set the Print Payment
Policy, from the main Userful Manager screen, click 'Print Control'.
Each configurable setting is explained in detail on the Edit Print Payment Policy page.
You should avoid the use of non-printable characters such as carriage returns in print
payment policies.
Remember to click 'Save' to save your changes.
Charging for Access Time
If you are looking for a way to earn extra revenue, you can charge for computer/internet
access time. Set rates and minimum charges for computer use on the 'Usage Pricing'
page, accessible from the Solutions Expert Page.
Note: Rates set on the Usage Pricing page are only applied to users who are using Pre-
Paid cards.
Artwork and Brandings
The Artwork & Brandings panel allows you to customize the appearance of your
Userful Desktops by uploading custom desktop backgrounds, Welcome Screen
animations and screen saver images.
To view and upload these items, from the Solutions Expert screen, click 'Artwork &
Brandings'.

62. View and edit currently available artwork, or add your own customized, branded
artwork for Desktop Backgrounds, Welcome Screen Backgrounds, and Screen Savers.
From the Upload Artwork for Branding screen, you may view, edit and upload desktop
backgrounds, Welcome Screen backgrounds and screen saver images. To view current
desktop backgrounds, click 'View Desktop Backgrounds' from the Artwork &
Brandings main page. The list of current desktop backgrounds contains a preview of
each desktop background image, as well as lists of all the Welcome Screens in which
the image is used. Click the image of an existing desktop background or the 'Edit' button
next to it to change the name of the image. To delete a desktop background, click the
'Delete' button next to the desktop background image.
To upload a new desktop background, click Upload a new Desktop Background from
either the main 'Artwork & Brandings' page, or from the 'Desktop Backgrounds' screen.
Supply a name for the new desktop background, then click 'Browse...' to select an image
file to upload. Click 'Upload' to upload the image. The new desktop background will
appear in the list of available desktop backgrounds, which is sorted alphabetically by
description.
Screen Saver images or Animations and Welcome Screen Backgrounds are configured
in the same way as desktop backgrounds.
Once you have uploaded custom artwork, you may assign it to given profiles with other
tools from the Solutions Expert page.
Note: Uploaded desktop backgrounds and screen saver images must be in .jpg, .tif, .gif,
or .png file formats. Welcome Screen pictures must be JPEG files, preferably with
dimensions of 1048x868 pixels.
User Groups & Authentication
Each Authentication Profile defines a way to verify the credentials of users prior to
granting access to the Userful Desktop. There is a charge associated with integrating an
authentication profile with your environment. Please complete the form and consult
your Userful representative for instructions on how to configure these settings should
you require authentication services.

63. Note: These settings should not be changed after your system has been integrated to
work with your ILS.
Access Manager
The Access Manager is reached from the Solutions Expert Page.
Use this control panel to create and configure user accounts for individuals to whom
you wish to grant access to Userful Manager. The access level granted to a user
determines the extent to which they may configure Userful Desktop computers through
UM.
Note: Only administrators may access this control panel.
The Access Manager is under the "Global Settings" section of the Solutions Expert
page.
Creating a New User Account.
Click 'Create a new User Account' or the name of an existing user account to configure
the settings for that user.
The three levels of access are as follows:

64. Read only - Grants the user the ability to view settings in UM.Read/write - Grants the
ability to modify settings in UM.Administrator - Grants read/write access, and the
ability to manage user accounts.
Remember to click 'Save' to save your changes.
System Passwords
System Passwords are accessed under Global Settings on the Solutions Expert page.
To configure System Passwords, from the Solutions Expert page click 'System
Passwords'.
The first configuration screen, Step 1: Edit Passwords, allows you to configure
passwords used to access administrative functions to Userful Desktop computers
managed by Userful Manager. Described below are the functions which require
passwords, and their access key combinations:
Administrator Password (Ctrl+Alt+A) - Provides access to key administrator
resources such as network settings.
Staff Password - Provides access to a subset of Userful Desktop functionality
for managing stations.
Time Password (Ctrl+Alt+T) - Extends the length of a session in progress.
Filter Password (Ctrl+Alt+F) - Turns off filtering for the remainder of the
session.
Reboot Password (Ctrl+Alt+R) - Schedules a system reboot the next time all
users are logged out.
After changing passwords, click 'Save & Continue'. In Step 2, it is recommended that e-
mails be sent to administrative personnel in your organization to notify them of these
password changes.
Adding Extra Modules
There are a number of add-ons availble for Userful Desktop. Please contact your
Userful sales representative for more information about subscribing to extra modules.
Other Userful Manager Tools
The Solutions Catalog