Weitere ähnliche Inhalte Ähnlich wie Streamlining Business Processes Using Structured Business Process Modeling (20) Mehr von Dr. Jackie Damrau, BPMN (6) Kürzlich hochgeladen (20) Streamlining Business Processes Using Structured Business Process Modeling2. Class Introductions
• Who are you?
• Who you work for?
• What expectations
you have of me?
• One interesting fact
Your
Info
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4. • Definition
• Purpose for Modeling
• Benefits of Modeling
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5. Definition
• Set of processes and
skills with a
sequenced activity
• Creates an output
(product or service)
• Requested, taken, or
bought by internal or
external customers
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Source: Prof. August-Wilhelm Scheer
6. Purpose for Modeling
• Clearly document existing processes
• Use as:
– A training aid
– An assessment against standards and compliance
requirements
• Understand process performance under varying loads or
when responding to anticipated changes
• Analyze and identify improvement opportunities
• Design a new process/approach for existing processes
• Provide a basis for communication and discussion
• Describe new business operation requirements
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Source: ABPMP, 2009, p. 39
8. Source: conversationswithv.net
Benefits of Modeling
• Relatively fast, easy, and inexpensive to
complete
• Easier to understand graphical vs. textual
representation
• Provide a measurement baseline
• Facilitate process simulation and impact analysis
• Leverages various standards and a common set
of techniques
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Source: ABPMP, 2009, p. 39
9. What is a Business Process?
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Source: http://www.sparxsystems.com.au/downloads/whitepapers/The_Business_Process_Model.pdf
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11. BPM Lifecycle
Enables Forms foundation
statistical for aligning
measurement to business processes
compare targets with corporate
for improvements strategy
Maps processes
into software Aligns business
with minimum processes to market
information loss needs/requirements,
incl. design, analysis,
and optimization
Image Source: ©2005 by IDS Scheer AG. All Rights reserved.
Text: Davis & Brabander, ARIS Design Platform: Getting Started with BPM.
12. • A business process is defined as a set of ____
and skills with a sequenced ____ that creates an
_____ that is requested, taken, or bought by
_____.
• The four phases of the lifecycle are:
– ___ Strategy
– Process _____
– _____ Implementation
– Process _____
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13. • Top-Down
• Bottom-Up
• Good modeling practice
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14. Different Modeling Approaches
Purpose:
Convey
meaning
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Source: gazzaleylab.ucsf.edu
15. Business Process Methodologies
Top-Down
1. Rummler PDL
2. BPTrends
3. Hammer
IT-Based
Process Work
1. Rational Unified Process
2. ARIS
Bottom-Up
1. Lean
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Source: Harom and Wolf, 2011, p. 14 Damrau. All rights reserved.
16. 4C’s of Good Modeling
• Validated by proper modeling construction
Correct
• Unambiguous and obvious from diagram alone
as to which activities are conditional, which are
Clear performed in parallel with others, or how various
exceptions are handled
• Show how the process starts, all its end states,
and its communications with external entities
Complete
• All modelers should create the same model
more or less or ones that are similarly structured
Consistent
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17. • Business Area
• Process Area
• Business Process Area
• Process Step
• Task Step
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18. Business Process Level Architecture
Business Area
Process Area
Business Process
Process Step
Task Step
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20. Level 2 – Process Area
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21. Level 3 – Business Process Area
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22. Level 4 – Process Step
(using freeflow)
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Damrau. All rights reserved.
24. Level 4 –
Freeflow Process
(Closer View, Part 1)
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Damrau. All rights reserved. 24
25. Level 4 –
Freeflow Process
(Closer View, Part 2)
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Damrau. All rights reserved.
26. Level 4 – Process Step (using Swimlane)
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27. Level 4 – Swimlane Process Step
(Closer View, Part 1)
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28. Level 4 – Swimlane Process Step
(Closer View, Part 2)
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29. Level 5 – Task Step
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31. Your Team Task…
• Create a process for a task you are
familiar with the “happy” path process
ONLY
– Examples:
• Making coffee
• Putting on your make-up
• Making a Starbucks order
• Ordering pizza
• Present to class
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32. • EPC • IDEF-0
• BPMN • Systems Dynamics
• Flow Charting • Value Chain
• UML • LOVEM-E
• SIPOC • Value Stream Mapping
• Swim Lanes
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34. Business Process Modeling Notation
(BPMN)
Source: http://en.wikipedia.org/wiki/
Business_Process_Model_and_Notation
Source: edrawsoft.com
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35. Flow Charting Notation
Source: http://en.wikipedia.org/wiki/Flowchart Source: edrawsoft.com
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37. Value Chain
Analysis Design Develop Implement Evaluate
• Collect • Delivery • Build Course • Beta Test • Complete Evals
• Analyze • Objectives • Create Materials • Pilot • Review Evals
• Descriptions • Type of Media • Teach • Make Changes
• Collect Content
• Lesson Plan
• Document Types
• Create Test
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40. LOVEM-E
Source: http://www.ibm.com/developerworks/webservices/library/ws-improvesoa/
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42. Systems Dynamics
Source: suggestsoft.com
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43. Value Stream Mapping
Source: engineeringeconomist.blogspot.com
43
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45. Other BPM Tool Suites
Gartner
Position Vendor Application
Leaders Software AG ARIS, ARIS for SAP
OpenText-Metastorm Metastorm BPM, Metastorm ProVision
IBM System Architect
Mega Mega Modeling Suite
iGrafx FlowCharter 2009
Microsoft Visio
Casewise Corporate Modeler Suite
Nimbus Partners Nimbus Control
MooD International MooD Business Architect, MooD Active
Enterprise
Visionaries No Magic Cameo Suite
Niche Players QPR Software QPR ProcessGuide
Sparx Systems Enterprise Architect
BusinessGenetics xBML W5
Challengers
Source: http://www.gartner.com/technology/reprints.do?id=1-18B65W4&ct=111213&st=sb
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48. Your Team Task…
• Revise your Team Task with alternate
exceptions
– Examples:
• No coffee, make tea
• No make-up, go plain
• No Starbucks, go somewhere else
• No substitutions, what now
• Present to class
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49. LavaCon 2012 Copyright © 2012. Dr. Jackie Damrau. All rights reserved. 49
50. Enhance Your Skills…
Degrees Professional Associations
• Kelley School of Business • Association of Business
– BS, Business – Information Process Management
& Process Management Professionals (ABPMP)
Major • International Institute of
• Widener University Business Analysis (IIBA)
– MS, Business Process • BPM Institute.org
Innovation
Certifications
• Boston University • Univ. of San Francisco
• bpmessentials.com • Villanova University
• University Alliance • Widener University
• Univ. of California – Irvine • Association for Information and
• Univ. of Illinois – Springfield Image Management (AIIM)
• Univ. of North Carolina – Charlotte • Object Management Group (OMG)
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52. Resources
1. Business Process Management Common Body of Knowledge (BPM CBOK®),
Version 2.0 – Second Release. (2009). Association of Business Process
Management Professionals.
2. Dyer, Lisa. (2012, January). “Information Architecture and Business Process
Management: A Recipe for New Business Value.” STC Intercom (www.stc.com)
3. Recker, Jan. (2012, March 9). “Class Notes: BPM Research and Education — How
Was School Today?” BPTrends e-zine (www.bptrends.com)
4. Harmon, Paul. (2012, March 13). “What New Technology Should a Manager Use?”
BPTrends Email Advisor (www.bptrends.com)
5. Harmon, Paul, and Wolf, Celia. (2011, December). “Business Process Modeling
Survey: A BPTrends Report.” BP Trends (www.bptrends.com)
6. Rockwell, Dan (aka Leadership Freak). (2012, March 15). “Thriving Through
Process.” Leadership Freak blog (leadershipfreak.wordpress.com)
7. ARIS Now Free for Research and Education! (2012, March). Software AG
(www.softwareag.com)
8. Software AG . (2012). “Advanced Business Process Modeling with ARIS”. Corporate
training materials (p. 12-15).
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55. How to Contact Me!
DR. JACKIE DAMRAU
BPM Analyst / Trainer
Email: jdamrau3@gmail.com Twitter: @damrauja
Phone: 214-505-0100 LinkedIn: Jackie Damrau
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