12. Received National recognition with three Customer Service awards including the Pinnacle Award for outstanding customer service
13. Improved sales with a team based environment resulting in 1 of every 3 Ultrasounds built in the U.S. were installed in Zone for 2 consecutive years
14.
15. Shared “Best practices” with other Management members to develop national consistency to improve customer satisfaction levels
16. Key member in the development of Service Leadership training including course outline, daily assignments, curriculum, and acceptance requirements
17. Identified areas of improvement resulting in National benchmarks utilizing Zone’s development tools and spreadsheets of key metrics