InteliWISE AnswerNOW

[object Object],[object Object],[object Object],[object Object],[object Object],www.InteliWISE.com Marcin Strzalkowski [email_address] +48 506 66 33 22

[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Intelligent Customer Care across all platforms, improving satisfaction, increasing sales and reducing operating expenditures INTELIWISE | Next Generation Self-Service Platform

Technology Food and distribution Transportation Small manufacturing More and more Clients are realizing the benefits of this Platform…. ,[object Object],[object Object],[object Object],[object Object],Media & Awards 800 business clients, including: INTELIWISE | NEW USER EXPERIENCE WITH VIDEO AVATARS

Why Conversational Agents are becoming Popular? Insights into 3 challenges. Source: Forrester 2007, Harris Interactive Report CER 200, Jupiter (Media Metrix), McKinsey 2005, PBI 2008 Customer Care Report Business challenges INTELIWISE | NEW USER EXPERIENCE WITH VIDEO AVATARS Low level of users engagement ,[object Object],[object Object],[object Object],High customer service cost ,[object Object],[object Object],Low conversions ,[object Object]

InteliWISE delivers Virtual Agents – with powerful Natural Language Processing Technology INTELIWISE | NEW USER EXPERIENCE WITH VIDEO AVATARS ,[object Object],[object Object],[object Object],[object Object],[object Object]

[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],INTELIWISE: PUTTING CONVERSATIONAL AGENTS TO WORK FOR YOU MultiMedia Process Consistency + InteliWISE powerful solutions across all platforms

InteliWISE Self – Service Agents , with 3 elements for a breakthrough technology INTELIWISE | NEW USER EXPERIENCE WITH VIDEO AVATARS ,[object Object],[object Object],[object Object]

Why the website understands any customer’s question… … and powerful technology behind it INTELIWISE | NEW USER EXPERIENCE WITH VIDEO AVATARS ,[object Object],[object Object],[object Object],[object Object],[object Object]

Why customers get their answers fast… … without involving live agents in call center INTELIWISE | NEW USER EXPERIENCE WITH VIDEO AVATARS ,[object Object],[object Object],[object Object],[object Object]

Why this avatar is so appealing… ... A nd customers problems are solved through multimedia INTELIWISE | NEW USER EXPERIENCE WITH VIDEO AVATARS ,[object Object],[object Object],[object Object],[object Object]

Enterprises Applications Fo u r key enterprise areas, where user’s engagement is the key INTELIWISE | Next Generation Self-Service Platform (eLearning)

VALUE PROPOSITION How Conversational Agents are serving Marketing&Sales, Customer Care & Search? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],INTELIWISE | PUTTING CONVERSATIONAL AGENTS TO WORK FOR YOU

Value Proposition is relevant where user experience and business performance are compared INTELIWISE | NEW USER EXPERIENCE WITH VIDEO AVATARS CUSTOMER/ USER RELEVANCE (satisfaction, loyalty) CORPORATE RELEVANCE (ROI)

Conversational Agents O ur interactive video is the key in building rapport and improving the intranet site's look and feel ...we have +120 interactive virtual video agents to choose from INTELIWISE.com | Next Generation Self-Service Platform

Technology, Platform & Applications The only front–and–backend platform We have the only fully integrated platform with a video Interface for Conversational Agents to deliver Knowledge to company’s online users INTELIWISE | PUTTING CONVERSATIONAL AGENTS TO WORK FOR YOU SMB Enterprise

How it works Ready for integrations with dynamic data from leading IT systems, for a complete business process fulfilment Variant A Variant B Variant C Variant D INTELIWISE.com | Next Generation Self-Service Platform

Statistical Reporting & Analytics, that help to capture employees intentions ALL EXPORTABLE (to Webtrends) ,[object Object],[object Object],[object Object],[object Object],[object Object],INTELIWISE.com | Next Generation Self-Service Platform

Talk with our Agent: www.inteliwise.com INTELIWISE.com | Next Generation Self-Service Platform

InteliWISE AnswerNOW

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