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Hubstaff
What we’ve learned so far...
What is Hubstaff?
Tracks employee time
Takes random screenshots
Records activity levels
Gives management dashboard & reports
Some Stats
14 months
4300+ users
15k new screenshots uploaded daily
88+ days of hours tracked daily
20k projects created
100+ countries
Background
Dave Nevogt
Marketing/Operations
IU Business, Grown multiple 1MM+
online businesses
Jared Brown
Development
Purdue CS, 10+ years professional
experience, freelancer
Overview
3 Biggest early mistakes
4 Biggest early wins
We’re still getting started, lots
of mistakes still to make :)
The Plan
Present our mistakes & wins
quickly
Give 5 mins for discussion
The Goal: Present a real problem
in our business and collectively
learn how to solve it in a lean
startup way.
Mistake #1 - Not Building
Features Quickly
Retention
Over-engineering (robust)
Flexibility is king
Waste time on worthless features
Example - Multi-
Organization Support
Problem: Users work for multiple
companies.
Our solution: Users can belong to multiple
organizations. Avoid multiple accounts.
Issues: Complex, confusing permissions.
Long build-out. Confusing payment
process.
Results: 200+ customers have multiple,
paid organizations
How can we stop over-
engineering?
What would you do?
Do we put the effort in
upfront or later?
Mistake #2 - Not
Dedicating Enough
Time / Focus
Hard to leave current jobs
Opportunity window closes
Dedicating 100% =
Exponential results
Example - Dev & Support
Rule the Biz
Problem: Dev & support efforts
take up 80% of our scarce time.
Our solution: Find a dedicated
support person and do what we
can (work overtime).
How can we dedicate
more time?
What are our options?
What would you do?
Mistake #3 - Not
Charging Sooner
Didn’t feel it’s fully baked
Don’t know most valuable
demographic early
Higher retention of early users
Attract a different class of users
Example - Desktop
clients had bugs
Problem: Desktop clients had
bugs and web UI lacked core
features.
Our solution: Slap a beta label on
it and not charge.
How early should we
have started charging?
What would you do?
Win #1 - 50% split equity
& opposite skills
Keeps everyone fully invested
Nothing else can easily
replace it
Makes it easier to get all tasks
done
Is this the best way?
Many ways to do it
Has anyone had a bad
experience doing 50/50?
Do you shoulder the burden and
hand out small equity amounts?
Win #2 - Use services,
platforms and tools
Heroku, hosted Postgres,
ActiveAdmin, Intercom,
InstrumentalApp, New Relic,
Bootstrap, Rails, Themes,
GetAmbassador,
ReferralSaaSquatch, Desk, etc.
What services do you
use?
Win #3 - Early validation
of concept and marketing
White-labeled existing product
Tested conversion rates with
real marketing campaigns
Created new landing pages
Other than white-labeling
what ideas do you have
that could get you to a
paying product in 30
days.
Win #4 - Buying Traffic
Made user acquisition automatic
Validate whether the market wants this
very early
Validate whether marketing is
affordable and scalable
Zero-in on keywords and roll that into
SEO
What other traffic
generations methods are
really good and that we
should be doing?
Thank you!

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Hubstaff Lean Startup Talk

  • 2. What is Hubstaff? Tracks employee time Takes random screenshots Records activity levels Gives management dashboard & reports
  • 3. Some Stats 14 months 4300+ users 15k new screenshots uploaded daily 88+ days of hours tracked daily 20k projects created 100+ countries
  • 4.
  • 5.
  • 6. Background Dave Nevogt Marketing/Operations IU Business, Grown multiple 1MM+ online businesses Jared Brown Development Purdue CS, 10+ years professional experience, freelancer
  • 7. Overview 3 Biggest early mistakes 4 Biggest early wins We’re still getting started, lots of mistakes still to make :)
  • 8. The Plan Present our mistakes & wins quickly Give 5 mins for discussion The Goal: Present a real problem in our business and collectively learn how to solve it in a lean startup way.
  • 9. Mistake #1 - Not Building Features Quickly Retention Over-engineering (robust) Flexibility is king Waste time on worthless features
  • 10. Example - Multi- Organization Support Problem: Users work for multiple companies. Our solution: Users can belong to multiple organizations. Avoid multiple accounts. Issues: Complex, confusing permissions. Long build-out. Confusing payment process. Results: 200+ customers have multiple, paid organizations
  • 11. How can we stop over- engineering? What would you do? Do we put the effort in upfront or later?
  • 12. Mistake #2 - Not Dedicating Enough Time / Focus Hard to leave current jobs Opportunity window closes Dedicating 100% = Exponential results
  • 13. Example - Dev & Support Rule the Biz Problem: Dev & support efforts take up 80% of our scarce time. Our solution: Find a dedicated support person and do what we can (work overtime).
  • 14. How can we dedicate more time? What are our options? What would you do?
  • 15. Mistake #3 - Not Charging Sooner Didn’t feel it’s fully baked Don’t know most valuable demographic early Higher retention of early users Attract a different class of users
  • 16. Example - Desktop clients had bugs Problem: Desktop clients had bugs and web UI lacked core features. Our solution: Slap a beta label on it and not charge.
  • 17. How early should we have started charging? What would you do?
  • 18. Win #1 - 50% split equity & opposite skills Keeps everyone fully invested Nothing else can easily replace it Makes it easier to get all tasks done
  • 19. Is this the best way? Many ways to do it Has anyone had a bad experience doing 50/50? Do you shoulder the burden and hand out small equity amounts?
  • 20. Win #2 - Use services, platforms and tools Heroku, hosted Postgres, ActiveAdmin, Intercom, InstrumentalApp, New Relic, Bootstrap, Rails, Themes, GetAmbassador, ReferralSaaSquatch, Desk, etc.
  • 21. What services do you use?
  • 22. Win #3 - Early validation of concept and marketing White-labeled existing product Tested conversion rates with real marketing campaigns Created new landing pages
  • 23. Other than white-labeling what ideas do you have that could get you to a paying product in 30 days.
  • 24. Win #4 - Buying Traffic Made user acquisition automatic Validate whether the market wants this very early Validate whether marketing is affordable and scalable Zero-in on keywords and roll that into SEO
  • 25. What other traffic generations methods are really good and that we should be doing?