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Business Ethics: Cases and
Selected Readings, 7th Ed.
Marianne M. Jennings
Unit 3
© 2012 Cengage Learning. All Rights Reserved. May not be
scanned, copied or duplicated, or posted to a publicly accessible
website, in whole or in part.
91
Milton Friedman
• The primary responsibility of a corporation is
to__________________________.
• Managers as agents
• Business and the political processes
• When is voluntary action appropriate?
• What is the relationship between government
and business?
© 2012 Cengage Learning. All Rights Reserved. May not be
scanned, copied or duplicated, or posted to a publicly accessible
website, in whole or in part.
92
R. Edward Freeman
• Stakeholders
• Who are they?
• How do we weigh in with them?
• What is the goal of stakeholder theory?
© 2012 Cengage Learning. All Rights Reserved. May not be
scanned, copied or duplicated, or posted to a publicly accessible
website, in whole or in part.
93
Freeman’s Stakeholders
© 2012 Cengage Learning. All Rights Reserved. May not be
scanned, copied or duplicated, or posted to a publicly accessible
website, in whole or in part.
Entine and Jennings
1. Does the company comply with the law?
2. Does the company have a sense of
propriety?
3. How honestly do product claims match with
reality?
4. How forthcoming is the company with
information?
94© 2012 Cengage Learning. All Rights Reserved. May not be
scanned, copied or duplicated, or posted to a publicly accessible
website, in whole or in part.
Entine and Jennings (cont’d)
5. How does the company treat its employees?
6. How does the company handle third-party
ethics issues?
7. How charitable is the company?
8. How does the company react when faced
with negative disclosures?
95© 2012 Cengage Learning. All Rights Reserved. May not be
scanned, copied or duplicated, or posted to a publicly accessible
website, in whole or in part.
96
Robert Halfon
• Why do corporations engage in social
responsibility?
• What impact does social responsibility have
on a corporation’s virtue ethics?
© 2012 Cengage Learning. All Rights Reserved. May not be
scanned, copied or duplicated, or posted to a publicly accessible
website, in whole or in part.
97
Michael Novak’s
Contrasting Stakeholders
• The Homestead Act Stakeholder: Property
ownership, work, and freedom from
government control
• Social Democracy Stakeholder: Those who
deem themselves entitled to make demands
on the system and receive from it
© 2012 Cengage Learning. All Rights Reserved. May not be
scanned, copied or duplicated, or posted to a publicly accessible
website, in whole or in part.
98
Michael Novak on the
Corporation in Society
“The corporation is what it is and does what it
does; but it is an invention of free people, not
a cold meteor fallen from the skies.”
© 2012 Cengage Learning. All Rights Reserved. May not be
scanned, copied or duplicated, or posted to a publicly accessible
website, in whole or in part.
99
Marjorie Kelly –
Divine Right of Capital
• What is the current relationship between
shareholders, employees, and corporations?
• What issues, problems, inequities, does Kelly
believe results from these interrelationships?
• What data does she use to support her hypotheses?
• What changes does Kelly believe should be made?
• Are there flaws in Kelly’s reasoning and reforms?
© 2012 Cengage Learning. All Rights Reserved. May not be
scanned, copied or duplicated, or posted to a publicly accessible
website, in whole or in part.
100
Kelly – 6 and 6
• Economic Aristocracy
– Worldview
– Privilege
– Property
– Governance
– Liberty
– Sovereignty
• Economic Democracy
– Enlightenment
– Equality
– Public Good
– Democracy
– Justice
– Evolution
© 2012 Cengage Learning. All Rights Reserved. May not be
scanned, copied or duplicated, or posted to a publicly accessible
website, in whole or in part.
101
Schools of Thought on
Social Responsibility
Moral question: Whose
interest should corporation
serve?
Policy question: Best way to
serve interest is if the
corporation is responsive to:
Inherence Shareholders only Shareholders only
Enlightened
Self-Interest
Shareholders only Larger society
Invisible Hand Larger society Shareholders only
Social
Responsibility
Larger society Larger society
Adapted with permission of American Business Law Journal from D. Hatano, “Should Corporations
Exercise Their Freedom of Speech Rights?” 22 A.B.L.J. 165 (1984).
© 2012 Cengage Learning. All Rights Reserved. May not be
scanned, copied or duplicated, or posted to a publicly accessible
102
A Few Quiz Questions
What CEO said, “We are the good guys. We are
on the side of angels.” and “We are doing God’s
work here”?
© 2012 Cengage Learning. All Rights Reserved. May not be
scanned, copied or duplicated, or posted to a publicly accessible
website, in whole or in part.
Jeffrey Skilling – while CEO of
Enron, circa 2000
Lloyd Blankfein – CEO, Goldman
Sachs, November 2009
© 2012 Cengage Learning. All Rights Reserved. May not be
scanned, copied or duplicated, or posted to a publicly accessible
website, in whole or in part.
103
104
“My integrity is intact.”
© 2012 Cengage Learning. All Rights Reserved. May not be
scanned, copied or duplicated, or posted to a publicly accessible
website, in whole or in part.
105
Former Arthur Andersen
CEO, Joe Berardino
Following Enron’s, WorldCom’s, Waste
Management’s, Baptist
Foundation’s, Global
Crossing’s, Sunbeam’s, etc. collapses
© 2012 Cengage Learning. All Rights Reserved. May not be
scanned, copied or duplicated, or posted to a publicly accessible
website, in whole or in part.
106
Guess Who Said It?
"Ethical standards and practices in the
workplace are the pillars of successful
employment and ultimately the benchmark
for a strong business."
© 2012 Cengage Learning. All Rights Reserved. May not be
scanned, copied or duplicated, or posted to a publicly accessible
website, in whole or in part.
107
Franklin Raines, former CEO of
Fannie Mae (ousted in 2005)
Final report on what went wrong
concludes: “[management was]
manipulating earnings and creating an
‘unethical and arrogant culture’”
© 2012 Cengage Learning. All Rights Reserved. May not be
scanned, copied or duplicated, or posted to a publicly accessible
website, in whole or in part.
108
Guess Who Said It!
“It’s more than just money. You’ve got to give
back to the community that supported you.”
© 2012 Cengage Learning. All Rights Reserved. May not be
scanned, copied or duplicated, or posted to a publicly accessible
website, in whole or in part.
109
John Rigas, former CEO of
Adelphia,
Convicted of embezzlement,
15-year sentence
© 2012 Cengage Learning. All Rights Reserved. May not be
scanned, copied or duplicated, or posted to a publicly accessible
website, in whole or in part.
Guess Who Said It!
“Go after the men who seek out
prostitutes.”
© 2012 Cengage Learning. All Rights Reserved. May not be
scanned, copied or duplicated, or posted to a publicly accessible
website, in whole or in part.
110
Eliot Spitzer, 2004, as New York
Attorney General in setting up a
special task force and new laws to
end prostitution in New York
111
© 2012 Cengage Learning. All Rights Reserved. May not be
scanned, copied or duplicated, or posted to a publicly accessible
website, in whole or in part.
Guess Who Said It?
“I have done absolutely nothing
wrong.”
112
© 2012 Cengage Learning. All Rights Reserved. May not be
scanned, copied or duplicated, or posted to a publicly accessible
website, in whole or in part.
Rod R. Blagojevich,
former governor of Illinois
113
© 2012 Cengage Learning. All Rights Reserved. May not be
scanned, copied or duplicated, or posted to a publicly accessible
website, in whole or in part.
Guess Who Said It!
“In today’s regulatory environment,
it’s virtually impossible to violate
the rules. It’s impossible for a
violation to go undetected,
certainly not for a considerable
period of time.”
© 2012 Cengage Learning. All Rights Reserved. May not be
scanned, copied or duplicated, or posted to a publicly accessible
website, in whole or in part.
114
Bernie Madoff: October 7, 2007
115© 2012 Cengage Learning. All Rights Reserved. May not be
scanned, copied or duplicated, or posted to a publicly accessible
website, in whole or in part.
Guess Who Said It!
“Embezzlement cannot be condoned in any
manner. [n]ot only did he steal from the
stockholders . . . But he breached the fiduciary
duty placed in him. Wrongdoing of this nature
against society is considered a grave matter. . .
[h]e should receive the maximum sentence.”
© 2012 Cengage Learning. All Rights Reserved. May not be
scanned, copied or duplicated, or posted to a publicly accessible
website, in whole or in part.
116
117
© 2012 Cengage Learning. All Rights Reserved. May not be
scanned, copied or duplicated, or posted to a publicly accessible
website, in whole or in part.
118
Guess Who Said It!
“I have the highest ethical standards.”
© 2012 Cengage Learning. All Rights Reserved. May not be
scanned, copied or duplicated, or posted to a publicly accessible
website, in whole or in part.
119
Dr. William McGuire
Former CEO United Health Group, to his
board when confronted by it with an
investigation that revealed backdating on
one-half billion in his stock options
© 2012 Cengage Learning. All Rights Reserved. May not be
scanned, copied or duplicated, or posted to a publicly accessible
website, in whole or in part.
120
Guess Who Said It?
“We have ethics here.”
© 2012 Cengage Learning. All Rights Reserved. May not be
scanned, copied or duplicated, or posted to a publicly accessible
website, in whole or in part.
121
Ellen Frishberg
Former student loan director at Johns
Hopkins, in an interview with the
Baltimore Sun, one month before she was
placed on leave after the discovery that
she had $130,000 in consulting
arrangements with the university’s
preferred lenders. She has resigned.
© 2012 Cengage Learning. All Rights Reserved. May not be
scanned, copied or duplicated, or posted to a publicly accessible
website, in whole or in part.
122Time
Latency Awareness Activism Regulation/Litigation
Social/Regulatory/Litigation Cycle
Public
Moves
the
Cycle
© 2012 Cengage Learning. All Rights Reserved. May not be
scanned, copied or duplicated, or posted to a publicly accessible
website, in whole or in part.
123
Regulatory Cycle: Time and
Options
COST
TIME
OPTIONS
© 2012 Cengage Learning. All Rights Reserved. May not be
scanned, copied or duplicated, or posted to a publicly accessible
website, in whole or in part.
124
Cell Phone Distractions
© 2012 Cengage Learning. All Rights Reserved. May not be
scanned, copied or duplicated, or posted to a publicly accessible
website, in whole or in part.
FOAs at Countrywide
NAME/TITLE AMOUNT RATE YEARS
Franklin Raines $982,253 5.125% 10
Former CEO $986,340 4.125% 10
Fannie Mae
Jamie Gorelick $960,149 5.00% 10
Vice Chair
Fannie Mae
James Johnson $971,650 3.875% 3
Former CEO
Fannie Mae
Daniel Mudd $2,965,000 4.250% 7
COO/CEO
Fannie Mae
© 2012 Cengage Learning. All Rights Reserved. May not be
scanned, copied or duplicated, or posted to a publicly accessible
website, in whole or in part.
125
Countrywide Mortgage
• Directors’ friends were given breaks on
interest rates and lending policies
• Management gave the board members a
great many perks
• Management also gave friends favorable
loans (FOAs: Friends of Angelo)
• Company was intertwined with regulators
through campaign contributions and close
friendships
© 2012 Cengage Learning. All Rights Reserved. May not be
scanned, copied or duplicated, or posted to a publicly accessible
website, in whole or in part.
126
The A-Rod Explanation
“I knew we weren’t taking Tic Tacs.
. . . I wanted to prove to everyone
that I was worth, you know, and
being one of the greatest
baseball players of all time.”
Alex Rodriguez on his steroid use from 2001-2003
127© 2012 Cengage Learning. All Rights Reserved. May not be
scanned, copied or duplicated, or posted to a publicly accessible
website, in whole or in part.
Two People Under Pressure, Together
“Clemens was determined to prove he wasn’t fading,
and McNamee, having just arrived at the Show, was
committed to staying there. So there would be other
injections, but with the first one the two men crossed
a stark line into territory they would never escape.
Clemens became a cheater, and McNamee became his
enabler.”
Teri Thompson, Nathaniel Vinton, Michael O’Keeffe,
and Christian Red, American Icon: The Fall of Roger
Clemens and the Rise of Steroids in America’s
Pastime, Alfred Knopf (2009)
© 2012 Cengage Learning. All Rights Reserved. May not be
scanned, copied or duplicated, or posted to a publicly accessible
website, in whole or in part.
128
129
The Great Disposable
Diaper Debate
PRO CON
Only 2% of solid waste 7,800 diapers/child
Greater environmental 2-5 years for plastic to break down
impact of cloth if energy
and water laundry 20 states regulate municipal in
included regulations
4 of 5 Americans prefer
disposable
© 2012 Cengage Learning. All Rights Reserved. May not be
scanned, copied or duplicated, or posted to a publicly accessible
website, in whole or in part.

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BADM 2133 UNIT 3

  • 1. Business Ethics: Cases and Selected Readings, 7th Ed. Marianne M. Jennings Unit 3 © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
  • 2. 91 Milton Friedman • The primary responsibility of a corporation is to__________________________. • Managers as agents • Business and the political processes • When is voluntary action appropriate? • What is the relationship between government and business? © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
  • 3. 92 R. Edward Freeman • Stakeholders • Who are they? • How do we weigh in with them? • What is the goal of stakeholder theory? © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
  • 4. 93 Freeman’s Stakeholders © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
  • 5. Entine and Jennings 1. Does the company comply with the law? 2. Does the company have a sense of propriety? 3. How honestly do product claims match with reality? 4. How forthcoming is the company with information? 94© 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
  • 6. Entine and Jennings (cont’d) 5. How does the company treat its employees? 6. How does the company handle third-party ethics issues? 7. How charitable is the company? 8. How does the company react when faced with negative disclosures? 95© 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
  • 7. 96 Robert Halfon • Why do corporations engage in social responsibility? • What impact does social responsibility have on a corporation’s virtue ethics? © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
  • 8. 97 Michael Novak’s Contrasting Stakeholders • The Homestead Act Stakeholder: Property ownership, work, and freedom from government control • Social Democracy Stakeholder: Those who deem themselves entitled to make demands on the system and receive from it © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
  • 9. 98 Michael Novak on the Corporation in Society “The corporation is what it is and does what it does; but it is an invention of free people, not a cold meteor fallen from the skies.” © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
  • 10. 99 Marjorie Kelly – Divine Right of Capital • What is the current relationship between shareholders, employees, and corporations? • What issues, problems, inequities, does Kelly believe results from these interrelationships? • What data does she use to support her hypotheses? • What changes does Kelly believe should be made? • Are there flaws in Kelly’s reasoning and reforms? © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
  • 11. 100 Kelly – 6 and 6 • Economic Aristocracy – Worldview – Privilege – Property – Governance – Liberty – Sovereignty • Economic Democracy – Enlightenment – Equality – Public Good – Democracy – Justice – Evolution © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
  • 12. 101 Schools of Thought on Social Responsibility Moral question: Whose interest should corporation serve? Policy question: Best way to serve interest is if the corporation is responsive to: Inherence Shareholders only Shareholders only Enlightened Self-Interest Shareholders only Larger society Invisible Hand Larger society Shareholders only Social Responsibility Larger society Larger society Adapted with permission of American Business Law Journal from D. Hatano, “Should Corporations Exercise Their Freedom of Speech Rights?” 22 A.B.L.J. 165 (1984). © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible
  • 13. 102 A Few Quiz Questions What CEO said, “We are the good guys. We are on the side of angels.” and “We are doing God’s work here”? © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
  • 14. Jeffrey Skilling – while CEO of Enron, circa 2000 Lloyd Blankfein – CEO, Goldman Sachs, November 2009 © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. 103
  • 15. 104 “My integrity is intact.” © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
  • 16. 105 Former Arthur Andersen CEO, Joe Berardino Following Enron’s, WorldCom’s, Waste Management’s, Baptist Foundation’s, Global Crossing’s, Sunbeam’s, etc. collapses © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
  • 17. 106 Guess Who Said It? "Ethical standards and practices in the workplace are the pillars of successful employment and ultimately the benchmark for a strong business." © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
  • 18. 107 Franklin Raines, former CEO of Fannie Mae (ousted in 2005) Final report on what went wrong concludes: “[management was] manipulating earnings and creating an ‘unethical and arrogant culture’” © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
  • 19. 108 Guess Who Said It! “It’s more than just money. You’ve got to give back to the community that supported you.” © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
  • 20. 109 John Rigas, former CEO of Adelphia, Convicted of embezzlement, 15-year sentence © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
  • 21. Guess Who Said It! “Go after the men who seek out prostitutes.” © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. 110
  • 22. Eliot Spitzer, 2004, as New York Attorney General in setting up a special task force and new laws to end prostitution in New York 111 © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
  • 23. Guess Who Said It? “I have done absolutely nothing wrong.” 112 © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
  • 24. Rod R. Blagojevich, former governor of Illinois 113 © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
  • 25. Guess Who Said It! “In today’s regulatory environment, it’s virtually impossible to violate the rules. It’s impossible for a violation to go undetected, certainly not for a considerable period of time.” © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. 114
  • 26. Bernie Madoff: October 7, 2007 115© 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
  • 27. Guess Who Said It! “Embezzlement cannot be condoned in any manner. [n]ot only did he steal from the stockholders . . . But he breached the fiduciary duty placed in him. Wrongdoing of this nature against society is considered a grave matter. . . [h]e should receive the maximum sentence.” © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. 116
  • 28. 117 © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
  • 29. 118 Guess Who Said It! “I have the highest ethical standards.” © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
  • 30. 119 Dr. William McGuire Former CEO United Health Group, to his board when confronted by it with an investigation that revealed backdating on one-half billion in his stock options © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
  • 31. 120 Guess Who Said It? “We have ethics here.” © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
  • 32. 121 Ellen Frishberg Former student loan director at Johns Hopkins, in an interview with the Baltimore Sun, one month before she was placed on leave after the discovery that she had $130,000 in consulting arrangements with the university’s preferred lenders. She has resigned. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
  • 33. 122Time Latency Awareness Activism Regulation/Litigation Social/Regulatory/Litigation Cycle Public Moves the Cycle © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
  • 34. 123 Regulatory Cycle: Time and Options COST TIME OPTIONS © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
  • 35. 124 Cell Phone Distractions © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
  • 36. FOAs at Countrywide NAME/TITLE AMOUNT RATE YEARS Franklin Raines $982,253 5.125% 10 Former CEO $986,340 4.125% 10 Fannie Mae Jamie Gorelick $960,149 5.00% 10 Vice Chair Fannie Mae James Johnson $971,650 3.875% 3 Former CEO Fannie Mae Daniel Mudd $2,965,000 4.250% 7 COO/CEO Fannie Mae © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. 125
  • 37. Countrywide Mortgage • Directors’ friends were given breaks on interest rates and lending policies • Management gave the board members a great many perks • Management also gave friends favorable loans (FOAs: Friends of Angelo) • Company was intertwined with regulators through campaign contributions and close friendships © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. 126
  • 38. The A-Rod Explanation “I knew we weren’t taking Tic Tacs. . . . I wanted to prove to everyone that I was worth, you know, and being one of the greatest baseball players of all time.” Alex Rodriguez on his steroid use from 2001-2003 127© 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
  • 39. Two People Under Pressure, Together “Clemens was determined to prove he wasn’t fading, and McNamee, having just arrived at the Show, was committed to staying there. So there would be other injections, but with the first one the two men crossed a stark line into territory they would never escape. Clemens became a cheater, and McNamee became his enabler.” Teri Thompson, Nathaniel Vinton, Michael O’Keeffe, and Christian Red, American Icon: The Fall of Roger Clemens and the Rise of Steroids in America’s Pastime, Alfred Knopf (2009) © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. 128
  • 40. 129 The Great Disposable Diaper Debate PRO CON Only 2% of solid waste 7,800 diapers/child Greater environmental 2-5 years for plastic to break down impact of cloth if energy and water laundry 20 states regulate municipal in included regulations 4 of 5 Americans prefer disposable © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.