Janet Johnson, the corporate blogger who managed the controversial Marqui "payblogger's campaign," provides practical tips and hints for business bloggers.

1. Gross Blog Anatomy
DISSECTING BLOGS FROM A MARKETER’S PERSPECTIVE

2. What gives me the right?
Who am I to be some sort of blogging “expert?”

3. Marqui “pay bloggers” program
Launched an ethical debate in the blogosphere
● Twenty bloggers, three-month contracts
● Established readership, wrote about development
● Post once per week, mention Marqui, flag your post
● $800 / month, we’ll publish everything

4. Within a month of my first post:

5. Results? Oh, yes…
More than 200 pieces of press

6. Lesson 1: Reality bites
“The Marqui white paper
PDF is badly created….”

7. Lesson 2: Blog, vs. paying others…

8. Lesson 3: Priceless relationships

9. Lesson 4: dark & light sides

10. Lesson 4: dark & light sides

11. So… WTF?

12. Change is inevitable…

13. The Cost of Customers is Falling
Cost of customers is falling
Search: $8.50
Yellow pages: $20
Online banner ads: $50
Email: $60
Direct mail: $70
Indirect sales: $5000
Direct sales: $22,000
Source: Dr. Paul Kedrosky

14. Infrastructure Cost is Falling
Cost of infrastructure is falling
1980: $183,000/Gb
1985: $71,000
1990: $9,000
1995: $880
2000: $14.29
2007: $0.25
Source: Dr. Paul Kedrosky

15. Marketing 2.0: how do you win?
1. Improve your “find-ability” online

16. B. L. O. G…
THE OLD JOKE: BLOG MEANS BETTER LISTING ON GOOGLE

17. Getting into the magic “F”
Google (all search engine) spiders love:
1) Relevant keywords
• Blogs should be optimized for search
2) Fresh content
• Good blogs are updated daily
• (Do as I say, not as I do…)
3) Lots of links
• The key to blogging and SEM

18. Marketing 2.0: how do you win?
2. Leverage WOM

19. A new world of brand challenges
Consumers are less brand-loyal
Individuals are less trusting
• The Internet is the only form of media in which trust
is rising
Consumers are more independent –
less reliant on “experts”
• 67% consumers rely on WOM vs. other marketing
methods to make purchasing decisions
WOM, FOAF community, connections
Source: Forrester Research

20. Marketing 2.0: how do you win?
3. Create transparency

21. Collaboration fuels change
The membrane
Conversations
You
you’re having
Conversations
about you
Your Market
Concept: Hugh MacLeod, gapingvoid.com

22. Marketing 2.0: how do you win?
4. It’s not going away

23. Historic changes are afoot
Internet
● Moving from Web 1.0 to Web 2.0
Consumers
● Surf 1990’s Search 2000’s Subscribe 2007
Companies
● Moving from monologues to dialogues
quot;Dotcom was about 'taking'. Web 2.0 is about 'giving'.quot;
- Hugh McLeod, www.gapingvoid.com

24. 74.8
57 Million and doubling
34.5
Source: David Sifry’s Quarterly State of the Blogosphere Report

25. The “Year of…”
2004
● The Year of the Political Blog
2005
● The Year of the Media Blog
2006 2007 (??)
● The Year of the Business Blog (??)
• As of 10/08/06 only 40 (8%) of the Fortune 500 were
blogging… Source: Fortune 500 Blog Wiki - SocialText

26. Okay, okay! Give me the practical stuff
Rules of the blogosphere

27. Rule #1: The blogosphere is self-cleansing
Witness: Edelman and WalMart’s fall – October 2006…
● Lacked transparency
● Lasted two days
● Completely trashed in the blogosphere
Kathy Sierra’s death threats – spring 2007…
● More than 1100 comments in first day
● Reverberated through old and new media
● Kathy and Chris Locke appeared together
on CNN within a week
● The peak was well gone

28. Rule #2: Your word is your brand
● Truth: Hard to find in a flood of content
● Reality: What/who is real? What/who is virtual?
● The blogosphere is your living room – your town
● You decide what’s appropriate

29. What your lawyers will say
BLOG… BLOG BUT KNOW THE RISKS
eDiscovery is all that
● eMail, blog posts and even IM get reviewed
● Your electronic privacy policy needs updating
• To cover blogs and IM
● Blogs must be monitored regularly
• Every day, every eight hours or so

30. What your lawyers will say
BLOG…
Here are the major risks
1. Harassment issues
2. Confidential information
3. Privacy issues
4. Disparagement issues

31. Rule #3: Preserve your brand

32. Road(s) to
blogosphere success
THERE IS NO WRONG WAY

33. Step 1: Track the buzz in your industry

34. Posit 1: Not all blogs are equal...
● A-List bloggers
● Journalist bloggers
● Corporate bloggers
● Executive/employee bloggers
● Community bloggers
● Customer bloggers
● Niche/vertical bloggers

35. Posit 2: Define your sphere

36. Posit 3: Track your sphere

37. Posit 4: Manage your issues
Things you need to know before you go
● Issues travel quickly in the blogosphere
● Awareness and preparation are key
● Build relationships before you need them
● Target and prioritize “inflection points”
● Recognize worldwide nature/access

38. Posit 5: Use RSS to keep up?

39. Posit 6: Track tone and manner
PR 2.0 Source: Attensa, Anvil Media, O’Johnson Partners

40. Step 2: Be a community builder

41. Posit 1: Join the conversation

42. Posit 2: Build relationships before you need ‘em

43. Posit 3: Tag your posts

44. Posit 4: Respect your readers

45. Rules of the road
How to avoid becoming blog road kill

46. Rules of engagement
● Develop thick skin
● Be absolutely honest
● Have a point of view
● Do your research
● Engage your detractors
● Drive to closure

47. Best practices
● Get the support of your CEO –
others at the highest level
● Assign roles, responsibilities and processes up front
● Implement a crisis communications plan...
just in case
● Establish a clear theme/focus

48. How to get into trouble
● Lie, post inaccurate or poorly researched
information
● Fake your way into the party
● Ignore valuable feedback in comments
● Bad-mouth competitors
● Neglect your blog – you should post 2-3
times / week at least

49. How to get into more trouble
● Chronic “re-blogging”
● Leak sensitive information
● Stray too far from your brand
● Tie a corporate blog to only one person

50. How to make a blog captivating
● Honest, authentic voice
● Strong point of view for your blog’s mission
● Passion for your topic
● Use words like captivating in your title!

51. Blog etiquette
What I’ve learned to be the truth
● Five second rule
● Give credit where credit is due
● Acknowledge and/or thank other bloggers for linking to your
blog (or commenting on it)
● Don’t turn comments or posts into blatant sales pitches
● Avoid editing or deleting comments
• Unless they’re spam
• Unless they’re offensive

52. Rule 1: Five second rule

53. Rule 2: Proper attribution is a must
“The proper (and considerate) protocol is to write
some brief commentary, perhaps quote small
sections of these writings -and without exception
link back to the original sources.
If you can be the one to introduce interesting new
sources to the feed readers of the world, and drive
traffic in their direction, everyone wins.”
Source: ‘Publish and Prosper, Steve Broback and DL Byron

54. Rule 3: Comment & trackback!
The real (well, almost) currency of the blogosphere…

55. Rule 4: Know your readers
WILL THEY PUT UP WITH BLATANT SALES PITCHES?

56. Rule 5: SEO and blogs go together
You can optimize your posts – carefully
● Inbound and outbound links
● Fresh content with relevant keywords
● Google juice
● Augment your Search Engine Marketing

57. Rule 6: Content is king
With RSS, we’ve come full circle
● White background, black text, blue links…

58. Who’s the best blogger?
Your readers will tell you – if you listen
● Someone who writes great email
● They’re not afraid to have a point of view
● SME – subject matter expert – especially if you have a
technical audience… bloggers have to have ‘street cred’
● Is real, or is cited responsibly
• Character blogs are summarily rejected by over-30
crowd
• Younger audiences are trained to be more media savvy

59. How often do I blog?
● Two to three times a week is serious – fewer posts, you’re not
● Google spiders index more the more often you write
● Short posts are what the pros make – but be authentic to your
style
● Consistency and interesting content are key

60. Free! is a very good price
SELECTING YOUR BLOG SOFTWARE – A CAUTIONARY TALE
Start where you intend to stay…
● www.blog.marqui.com vs. www.marqui.com/blog

61. Tools: Pinging services
Extend your reach simply and easily…

62. Blog resources
You’ve got some friends in the blogosphere….
● www.janetleejohnson.com (marketing, blogs, communications)
● www.blogbusinesssummit.com (all business blogs, all the time)
● www.eff.org/bloggers (if you’re a blogger, great legal resource)
● www.michaelocc.com (pr pro writes about blogs, social media, pr)
● www.gapingvoid.com (for a laugh every single time you go)

63. Thank you!
Janet Johnson
www.janetleejohnson.com