SlideShare ist ein Scribd-Unternehmen logo

Digital CRM

•
•
Jam Mayer
Jam Mayer

Basics of Digital CRM.

BusinessTechnologie
1 von 16
DIGITAL CRM
CUSTOMER RELATIONSHIP ITS ALL ABOUT INTERACTIONS • MARKETING • SALES CYCLE • CUSTOMER SERVICE • RETENTION • IMPROVEMENT
TRADITIONAL • STACKS OF BUSINESS CARDS • SPREADSHEETS / ROLODEXES • HISTORY OF INTERACTIONS IS LOST • STRATEGY BASED ON COMPANY PROCESSES
THERE ARE CHANGES... CALLS | CHAT | EMAILS | SURVEYS BLOGS | TWITTER | FACEBOOK companies control customers influence REACTIVE PROACTIVE SLOW RESPONSE INSTANT VIRAL
CONTENT • MAKEIT EASY FOR CUSTOMERS AND LEADS TO CONVERSE THROUGH YOUR CONTENT • CORRECT TOOL TO DISSEMINATE
COMMUNITY •A HUMAN’S TOUCH • COLLABORATION • ASK HELP FROM LOYAL CUSTOMERS • TRANSPARENCY
SOCIAL CRM TOOLS ENGAGE AND MONITOR
RAPPORTIVE • KNOWMORE ABOUT YOUR CONTACTS • GROW YOUR NETWORK • CONTINUOUS RELATIONSHIP
ZOHO • KNOW SALES PIPELINE • BUILD YOUR DATABASE
BATCHBOOK • MANAGE YOUR CONTACTS • INTEGRATE SOCIAL NETWORKS
APPTIVO • MANAGE YOUR BUSINESS • MONITOR YOUR PROJECTS AND DELIVERY • LESS PAPERWORK
WORK ETC • MANAGE WORKFLOW • INTEGRATE PROCESSES AND EVERY CUSTOMER ENGAGEMENT
AND MORE....
MONITORING • ACTIVE LISTENING • MAKE IT PERSONAL (customer file) • SEGREGATE INTO GROUPS
DON’T FOCUS ON THE TECHNOLOGY IT’S ALL ABOUT CUSTOMER EXPERIENCE
proforamedia.com facebook.com/jammayer twitter.com/jammayer jam@mayervirtualconsulting.com

Empfohlen

Integrating Digital Marketing and CRM - #SMDayMIA
Integrating Digital Marketing and CRM - #SMDayMIAIntegrating Digital Marketing and CRM - #SMDayMIA
Integrating Digital Marketing and CRM - #SMDayMIAJesus Hoyos
 
Global Considerations for sCRM Strategy
Global Considerations for sCRM StrategyGlobal Considerations for sCRM Strategy
Global Considerations for sCRM StrategyJesus Hoyos
 
Evolution of the CRM : the Digital CRM
Evolution of the CRM : the Digital CRMEvolution of the CRM : the Digital CRM
Evolution of the CRM : the Digital CRMEfficy CRM
 
The CRM Eco-System
The CRM Eco-SystemThe CRM Eco-System
The CRM Eco-SystemAnne Sigman
 
Deploying a #CRM solution in Latin America (Or the Rest of the World). #sugarcon
Deploying a #CRM solution in Latin America (Or the Rest of the World). #sugarconDeploying a #CRM solution in Latin America (Or the Rest of the World). #sugarcon
Deploying a #CRM solution in Latin America (Or the Rest of the World). #sugarconJesus Hoyos
 
Bridging the gap between digital and relationship marketing - DMA 2013 Though...
Bridging the gap between digital and relationship marketing - DMA 2013 Though...Bridging the gap between digital and relationship marketing - DMA 2013 Though...
Bridging the gap between digital and relationship marketing - DMA 2013 Though...Lars Crama
 
Marc Preusche: The Importance of CRM – A Data-Driven View!
Marc Preusche: The Importance of CRM – A Data-Driven View!Marc Preusche: The Importance of CRM – A Data-Driven View!
Marc Preusche: The Importance of CRM – A Data-Driven View!Heroes of CRM Conference
 
DIGITAL CRM ?
DIGITAL CRM ?DIGITAL CRM ?
DIGITAL CRM ?Gregory Birgé
 

Empfohlen

Integrating Digital Marketing and CRM - #SMDayMIA
Integrating Digital Marketing and CRM - #SMDayMIAIntegrating Digital Marketing and CRM - #SMDayMIA
Integrating Digital Marketing and CRM - #SMDayMIAJesus Hoyos
 
Global Considerations for sCRM Strategy
Global Considerations for sCRM StrategyGlobal Considerations for sCRM Strategy
Global Considerations for sCRM StrategyJesus Hoyos
 
Evolution of the CRM : the Digital CRM
Evolution of the CRM : the Digital CRMEvolution of the CRM : the Digital CRM
Evolution of the CRM : the Digital CRMEfficy CRM
 
The CRM Eco-System
The CRM Eco-SystemThe CRM Eco-System
The CRM Eco-SystemAnne Sigman
 
Deploying a #CRM solution in Latin America (Or the Rest of the World). #sugarcon
Deploying a #CRM solution in Latin America (Or the Rest of the World). #sugarconDeploying a #CRM solution in Latin America (Or the Rest of the World). #sugarcon
Deploying a #CRM solution in Latin America (Or the Rest of the World). #sugarconJesus Hoyos
 
Bridging the gap between digital and relationship marketing - DMA 2013 Though...
Bridging the gap between digital and relationship marketing - DMA 2013 Though...Bridging the gap between digital and relationship marketing - DMA 2013 Though...
Bridging the gap between digital and relationship marketing - DMA 2013 Though...Lars Crama
 
Marc Preusche: The Importance of CRM – A Data-Driven View!
Marc Preusche: The Importance of CRM – A Data-Driven View!Marc Preusche: The Importance of CRM – A Data-Driven View!
Marc Preusche: The Importance of CRM – A Data-Driven View!Heroes of CRM Conference
 
DIGITAL CRM ?
DIGITAL CRM ?DIGITAL CRM ?
DIGITAL CRM ?Gregory Birgé
 
How CRM has evolved in the last 35 years infographic
How CRM has evolved in the last 35 years infographicHow CRM has evolved in the last 35 years infographic
How CRM has evolved in the last 35 years infographicIntelliverse
 
Itm assgnmnt
Itm assgnmntItm assgnmnt
Itm assgnmntMuskan Asnani
 
Leveraging your first-party data for successful cross-channel marketing campa...
Leveraging your first-party data for successful cross-channel marketing campa...Leveraging your first-party data for successful cross-channel marketing campa...
Leveraging your first-party data for successful cross-channel marketing campa...Search Laboratory
 
Microsoft Dynamics CRM Value Proposition
Microsoft Dynamics CRM Value PropositionMicrosoft Dynamics CRM Value Proposition
Microsoft Dynamics CRM Value PropositionAtul Nebhani
 
Customer Data Platform ( CDP ) and Marketing Automation for FMCG
Customer Data Platform ( CDP ) and Marketing Automation for FMCGCustomer Data Platform ( CDP ) and Marketing Automation for FMCG
Customer Data Platform ( CDP ) and Marketing Automation for FMCGKrystian Dylewski
 
Intro Twizz Marketing Support
Intro Twizz Marketing SupportIntro Twizz Marketing Support
Intro Twizz Marketing SupportSleepless77
 
Bridging the gap between crm and digital marketing - in 5 steps
Bridging the gap between crm and digital marketing - in 5 stepsBridging the gap between crm and digital marketing - in 5 steps
Bridging the gap between crm and digital marketing - in 5 stepsLars Crama
 
Webinar essential guide to lead scoring
Webinar essential guide to lead scoringWebinar essential guide to lead scoring
Webinar essential guide to lead scoringSalesfusion
 
Understanding how a CDP can unify your Martech
Understanding how a CDP can unify your MartechUnderstanding how a CDP can unify your Martech
Understanding how a CDP can unify your MartechAcquia
 
Business at the Speed of Social
Business at the Speed of SocialBusiness at the Speed of Social
Business at the Speed of SocialSugarCRM
 
Social CRM - Concept, Benefits and Approach to adopt
Social CRM - Concept, Benefits and Approach to adoptSocial CRM - Concept, Benefits and Approach to adopt
Social CRM - Concept, Benefits and Approach to adoptFabio Cipriani
 
Sales in the New Buying Environment
Sales in the New Buying EnvironmentSales in the New Buying Environment
Sales in the New Buying EnvironmentmyDocket
 
Database marketing
Database marketingDatabase marketing
Database marketingPaul Uthup
 
Sebastian Amtage - Beyond Marketing Automation: DMP, CDP, CMP. Who Can Still ...
Sebastian Amtage - Beyond Marketing Automation: DMP, CDP, CMP. Who Can Still ...Sebastian Amtage - Beyond Marketing Automation: DMP, CDP, CMP. Who Can Still ...
Sebastian Amtage - Beyond Marketing Automation: DMP, CDP, CMP. Who Can Still ...Heroes of CRM Conference
 
Data Driven Marketing Webinar
Data Driven Marketing WebinarData Driven Marketing Webinar
Data Driven Marketing WebinarmKonnekt
 
How to get prepared for the GDPR
How to get prepared for the GDPRHow to get prepared for the GDPR
How to get prepared for the GDPRRedEye
 
Trm crm trends 3 t
Trm crm trends 3 tTrm crm trends 3 t
Trm crm trends 3 tTeradataDay
 
Digitally focused - Digital Marketing Stack: Half or Full?
Digitally focused - Digital Marketing Stack: Half or Full?Digitally focused - Digital Marketing Stack: Half or Full?
Digitally focused - Digital Marketing Stack: Half or Full?Marketing Enablement
 
Social CRM-The Future
Social CRM-The FutureSocial CRM-The Future
Social CRM-The FutureInfosys
 
Brent leary social crm - london
Brent leary social crm - londonBrent leary social crm - london
Brent leary social crm - londonBrent Leary
 
Social Media Ads - The Good, The Bad and the Ugly
Social Media Ads - The Good, The Bad and the UglySocial Media Ads - The Good, The Bad and the Ugly
Social Media Ads - The Good, The Bad and the UglySimon Sundén
 
Digital CRM - Retail Report 2015
Digital CRM - Retail Report 2015Digital CRM - Retail Report 2015
Digital CRM - Retail Report 2015Jorge_Fdez
 

Weitere ähnliche Inhalte

Was ist angesagt?

How CRM has evolved in the last 35 years infographic
How CRM has evolved in the last 35 years infographicHow CRM has evolved in the last 35 years infographic
How CRM has evolved in the last 35 years infographicIntelliverse
 
Leveraging your first-party data for successful cross-channel marketing campa...
Leveraging your first-party data for successful cross-channel marketing campa...Leveraging your first-party data for successful cross-channel marketing campa...
Leveraging your first-party data for successful cross-channel marketing campa...Search Laboratory
 
Microsoft Dynamics CRM Value Proposition
Microsoft Dynamics CRM Value PropositionMicrosoft Dynamics CRM Value Proposition
Microsoft Dynamics CRM Value PropositionAtul Nebhani
 
Customer Data Platform ( CDP ) and Marketing Automation for FMCG
Customer Data Platform ( CDP ) and Marketing Automation for FMCGCustomer Data Platform ( CDP ) and Marketing Automation for FMCG
Customer Data Platform ( CDP ) and Marketing Automation for FMCGKrystian Dylewski
 
Intro Twizz Marketing Support
Intro Twizz Marketing SupportIntro Twizz Marketing Support
Intro Twizz Marketing SupportSleepless77
 
Bridging the gap between crm and digital marketing - in 5 steps
Bridging the gap between crm and digital marketing - in 5 stepsBridging the gap between crm and digital marketing - in 5 steps
Bridging the gap between crm and digital marketing - in 5 stepsLars Crama
 
Webinar essential guide to lead scoring
Webinar essential guide to lead scoringWebinar essential guide to lead scoring
Webinar essential guide to lead scoringSalesfusion
 
Understanding how a CDP can unify your Martech
Understanding how a CDP can unify your MartechUnderstanding how a CDP can unify your Martech
Understanding how a CDP can unify your MartechAcquia
 
Business at the Speed of Social
Business at the Speed of SocialBusiness at the Speed of Social
Business at the Speed of SocialSugarCRM
 
Social CRM - Concept, Benefits and Approach to adopt
Social CRM - Concept, Benefits and Approach to adoptSocial CRM - Concept, Benefits and Approach to adopt
Social CRM - Concept, Benefits and Approach to adoptFabio Cipriani
 
Sales in the New Buying Environment
Sales in the New Buying EnvironmentSales in the New Buying Environment
Sales in the New Buying EnvironmentmyDocket
 
Database marketing
Database marketingDatabase marketing
Database marketingPaul Uthup
 
Sebastian Amtage - Beyond Marketing Automation: DMP, CDP, CMP. Who Can Still ...
Sebastian Amtage - Beyond Marketing Automation: DMP, CDP, CMP. Who Can Still ...Sebastian Amtage - Beyond Marketing Automation: DMP, CDP, CMP. Who Can Still ...
Sebastian Amtage - Beyond Marketing Automation: DMP, CDP, CMP. Who Can Still ...Heroes of CRM Conference
 
Data Driven Marketing Webinar
Data Driven Marketing WebinarData Driven Marketing Webinar
Data Driven Marketing WebinarmKonnekt
 
How to get prepared for the GDPR
How to get prepared for the GDPRHow to get prepared for the GDPR
How to get prepared for the GDPRRedEye
 
Trm crm trends 3 t
Trm crm trends 3 tTrm crm trends 3 t
Trm crm trends 3 tTeradataDay
 
Digitally focused - Digital Marketing Stack: Half or Full?
Digitally focused - Digital Marketing Stack: Half or Full?Digitally focused - Digital Marketing Stack: Half or Full?
Digitally focused - Digital Marketing Stack: Half or Full?Marketing Enablement
 
Social CRM-The Future
Social CRM-The FutureSocial CRM-The Future
Social CRM-The FutureInfosys
 
Brent leary social crm - london
Brent leary social crm - londonBrent leary social crm - london
Brent leary social crm - londonBrent Leary
 

Was ist angesagt? (20)

How CRM has evolved in the last 35 years infographic
How CRM has evolved in the last 35 years infographicHow CRM has evolved in the last 35 years infographic
How CRM has evolved in the last 35 years infographic
 
Itm assgnmnt
Itm assgnmntItm assgnmnt
Itm assgnmnt
 
Leveraging your first-party data for successful cross-channel marketing campa...
Leveraging your first-party data for successful cross-channel marketing campa...Leveraging your first-party data for successful cross-channel marketing campa...
Leveraging your first-party data for successful cross-channel marketing campa...
 
Microsoft Dynamics CRM Value Proposition
Microsoft Dynamics CRM Value PropositionMicrosoft Dynamics CRM Value Proposition
Microsoft Dynamics CRM Value Proposition
 
Customer Data Platform ( CDP ) and Marketing Automation for FMCG
Customer Data Platform ( CDP ) and Marketing Automation for FMCGCustomer Data Platform ( CDP ) and Marketing Automation for FMCG
Customer Data Platform ( CDP ) and Marketing Automation for FMCG
 
Intro Twizz Marketing Support
Intro Twizz Marketing SupportIntro Twizz Marketing Support
Intro Twizz Marketing Support
 
Bridging the gap between crm and digital marketing - in 5 steps
Bridging the gap between crm and digital marketing - in 5 stepsBridging the gap between crm and digital marketing - in 5 steps
Bridging the gap between crm and digital marketing - in 5 steps
 
Webinar essential guide to lead scoring
Webinar essential guide to lead scoringWebinar essential guide to lead scoring
Webinar essential guide to lead scoring
 
Understanding how a CDP can unify your Martech
Understanding how a CDP can unify your MartechUnderstanding how a CDP can unify your Martech
Understanding how a CDP can unify your Martech
 
Business at the Speed of Social
Business at the Speed of SocialBusiness at the Speed of Social
Business at the Speed of Social
 
Social CRM - Concept, Benefits and Approach to adopt
Social CRM - Concept, Benefits and Approach to adoptSocial CRM - Concept, Benefits and Approach to adopt
Social CRM - Concept, Benefits and Approach to adopt
 
Sales in the New Buying Environment
Sales in the New Buying EnvironmentSales in the New Buying Environment
Sales in the New Buying Environment
 
Database marketing
Database marketingDatabase marketing
Database marketing
 
Sebastian Amtage - Beyond Marketing Automation: DMP, CDP, CMP. Who Can Still ...
Sebastian Amtage - Beyond Marketing Automation: DMP, CDP, CMP. Who Can Still ...Sebastian Amtage - Beyond Marketing Automation: DMP, CDP, CMP. Who Can Still ...
Sebastian Amtage - Beyond Marketing Automation: DMP, CDP, CMP. Who Can Still ...
 
Data Driven Marketing Webinar
Data Driven Marketing WebinarData Driven Marketing Webinar
Data Driven Marketing Webinar
 
How to get prepared for the GDPR
How to get prepared for the GDPRHow to get prepared for the GDPR
How to get prepared for the GDPR
 
Trm crm trends 3 t
Trm crm trends 3 tTrm crm trends 3 t
Trm crm trends 3 t
 
Digitally focused - Digital Marketing Stack: Half or Full?
Digitally focused - Digital Marketing Stack: Half or Full?Digitally focused - Digital Marketing Stack: Half or Full?
Digitally focused - Digital Marketing Stack: Half or Full?
 
Social CRM-The Future
Social CRM-The FutureSocial CRM-The Future
Social CRM-The Future
 
Brent leary social crm - london
Brent leary social crm - londonBrent leary social crm - london
Brent leary social crm - london
 

Andere mochten auch

Social Media Ads - The Good, The Bad and the Ugly
Social Media Ads - The Good, The Bad and the UglySocial Media Ads - The Good, The Bad and the Ugly
Social Media Ads - The Good, The Bad and the UglySimon Sundén
 
Digital CRM - Retail Report 2015
Digital CRM - Retail Report 2015Digital CRM - Retail Report 2015
Digital CRM - Retail Report 2015Jorge_Fdez
 
Guia afii daniela galán pavón
Guia afii daniela galán pavónGuia afii daniela galán pavón
Guia afii daniela galán pavón07090624
 
Farmshed ROI. HPW 690
Farmshed ROI. HPW 690Farmshed ROI. HPW 690
Farmshed ROI. HPW 690mtjensen2
 
Integration with MAPs business case
Integration with MAPs business caseIntegration with MAPs business case
Integration with MAPs business caseGonzalo Balarezo
 
Digital Marketing - Content types
Digital Marketing - Content typesDigital Marketing - Content types
Digital Marketing - Content typescresc
 
How do I create a viral campaign?
How do I create a viral campaign?How do I create a viral campaign?
How do I create a viral campaign?Kayol Hope
 
Measuring and Tracking Your Social Media Efforts
Measuring and Tracking Your Social Media EffortsMeasuring and Tracking Your Social Media Efforts
Measuring and Tracking Your Social Media EffortsHall_
 
Successfully Monitoring And Measuring Social Media Campaigns
Successfully Monitoring And Measuring Social Media CampaignsSuccessfully Monitoring And Measuring Social Media Campaigns
Successfully Monitoring And Measuring Social Media CampaignsMuhammad Karim
 
How to Create a Successful Viral Campaign
How to Create a Successful Viral CampaignHow to Create a Successful Viral Campaign
How to Create a Successful Viral CampaignChris Parks
 
Online Communication Lesson 6 A
Online Communication Lesson 6 AOnline Communication Lesson 6 A
Online Communication Lesson 6 ACem Cinlar
 
El Marketing Digital y el CRM
El Marketing Digital y el CRMEl Marketing Digital y el CRM
El Marketing Digital y el CRMJesus Hoyos
 

Andere mochten auch (15)

Social Media Ads - The Good, The Bad and the Ugly
Social Media Ads - The Good, The Bad and the UglySocial Media Ads - The Good, The Bad and the Ugly
Social Media Ads - The Good, The Bad and the Ugly
 
Digital CRM - Retail Report 2015
Digital CRM - Retail Report 2015Digital CRM - Retail Report 2015
Digital CRM - Retail Report 2015
 
Guia afii daniela galán pavón
Guia afii daniela galán pavónGuia afii daniela galán pavón
Guia afii daniela galán pavón
 
Farmshed ROI. HPW 690
Farmshed ROI. HPW 690Farmshed ROI. HPW 690
Farmshed ROI. HPW 690
 
Integration with MAPs business case
Integration with MAPs business caseIntegration with MAPs business case
Integration with MAPs business case
 
Digital Marketing - Content types
Digital Marketing - Content typesDigital Marketing - Content types
Digital Marketing - Content types
 
How do I create a viral campaign?
How do I create a viral campaign?How do I create a viral campaign?
How do I create a viral campaign?
 
Measuring and Tracking Your Social Media Efforts
Measuring and Tracking Your Social Media EffortsMeasuring and Tracking Your Social Media Efforts
Measuring and Tracking Your Social Media Efforts
 
Successfully Monitoring And Measuring Social Media Campaigns
Successfully Monitoring And Measuring Social Media CampaignsSuccessfully Monitoring And Measuring Social Media Campaigns
Successfully Monitoring And Measuring Social Media Campaigns
 
How to Create a Successful Viral Campaign
How to Create a Successful Viral CampaignHow to Create a Successful Viral Campaign
How to Create a Successful Viral Campaign
 
Viral Campaign
Viral CampaignViral Campaign
Viral Campaign
 
Search Engine Marketing 101
Search Engine Marketing 101Search Engine Marketing 101
Search Engine Marketing 101
 
Online Communication Lesson 6 A
Online Communication Lesson 6 AOnline Communication Lesson 6 A
Online Communication Lesson 6 A
 
Google vs. bing
Google vs. bingGoogle vs. bing
Google vs. bing
 
El Marketing Digital y el CRM
El Marketing Digital y el CRMEl Marketing Digital y el CRM
El Marketing Digital y el CRM
 

Ähnlich wie Digital CRM

Marketing is Everything
Marketing is EverythingMarketing is Everything
Marketing is EverythingKumar Simant
 
Utilizing Social Media Strategies on Customer Service
Utilizing Social Media Strategies on Customer ServiceUtilizing Social Media Strategies on Customer Service
Utilizing Social Media Strategies on Customer ServiceJam Mayer
 
Customer Relationship
Customer RelationshipCustomer Relationship
Customer RelationshipReenu Lekhi
 
E commerce essentials - Introduction to E-commerce
E commerce essentials - Introduction to E-commerceE commerce essentials - Introduction to E-commerce
E commerce essentials - Introduction to E-commerceCareerEd India
 
Social Business - SCRM
Social Business - SCRMSocial Business - SCRM
Social Business - SCRMLee Schlenker
 
Communications Challenges in the Decking Channel
Communications Challenges in the Decking ChannelCommunications Challenges in the Decking Channel
Communications Challenges in the Decking ChannelIdle Tools Corp
 
How Southwest Airlines Built a Culture of Customer Loyalty
How Southwest Airlines Built a Culture of Customer LoyaltyHow Southwest Airlines Built a Culture of Customer Loyalty
How Southwest Airlines Built a Culture of Customer LoyaltyParature, from Microsoft
 
5 Step Strategy to Social CRM
5 Step Strategy to Social CRM 5 Step Strategy to Social CRM
5 Step Strategy to Social CRM Alexandra Maia
 
Social crm strategy with crm 2011
Social crm strategy with crm 2011Social crm strategy with crm 2011
Social crm strategy with crm 2011Ivan Kurtev
 
Customer service delivery excellence that can be used for training
Customer service delivery excellence that can be used for trainingCustomer service delivery excellence that can be used for training
Customer service delivery excellence that can be used for trainingMisganawGishen1
 
Digital Customer Behaviour - Engage like never before
Digital Customer Behaviour - Engage like never before Digital Customer Behaviour - Engage like never before
Digital Customer Behaviour - Engage like never before Ivano Fossati
 
[HUBFORUM] FJORD - CX AKA CUSTOMER EXPERIENCE IS THE NEW KILLER APP !
[HUBFORUM] FJORD - CX AKA CUSTOMER EXPERIENCE IS THE NEW KILLER APP ![HUBFORUM] FJORD - CX AKA CUSTOMER EXPERIENCE IS THE NEW KILLER APP !
[HUBFORUM] FJORD - CX AKA CUSTOMER EXPERIENCE IS THE NEW KILLER APP !HUB INSTITUTE
 
Getting the most out of the Digital revolution for Small Business
Getting the most out of the Digital revolution for Small BusinessGetting the most out of the Digital revolution for Small Business
Getting the most out of the Digital revolution for Small BusinessRethink Marketing
 
Virtual Contact Centre
Virtual Contact CentreVirtual Contact Centre
Virtual Contact CentreYaron Assabi
 
CRM & HE
CRM & HECRM & HE
CRM & HEscottw
 
Merlin Stone CMO B2B Conference
Merlin Stone CMO B2B ConferenceMerlin Stone CMO B2B Conference
Merlin Stone CMO B2B ConferenceRichard Brelet
 
How to use Marketing and Sales Automation to generate leads and close more cl...
How to use Marketing and Sales Automation to generate leads and close more cl...How to use Marketing and Sales Automation to generate leads and close more cl...
How to use Marketing and Sales Automation to generate leads and close more cl...Mindmatrix Partner Relationship Manager
 

Ähnlich wie Digital CRM (20)

Marketing is Everything
Marketing is EverythingMarketing is Everything
Marketing is Everything
 
Know Thy Customer Analytics
Know Thy Customer AnalyticsKnow Thy Customer Analytics
Know Thy Customer Analytics
 
Utilizing Social Media Strategies on Customer Service
Utilizing Social Media Strategies on Customer ServiceUtilizing Social Media Strategies on Customer Service
Utilizing Social Media Strategies on Customer Service
 
Customer Relationship
Customer RelationshipCustomer Relationship
Customer Relationship
 
Social business2016
Social business2016Social business2016
Social business2016
 
E commerce essentials - Introduction to E-commerce
E commerce essentials - Introduction to E-commerceE commerce essentials - Introduction to E-commerce
E commerce essentials - Introduction to E-commerce
 
Social Business - SCRM
Social Business - SCRMSocial Business - SCRM
Social Business - SCRM
 
Communications Challenges in the Decking Channel
Communications Challenges in the Decking ChannelCommunications Challenges in the Decking Channel
Communications Challenges in the Decking Channel
 
How Southwest Airlines Built a Culture of Customer Loyalty
How Southwest Airlines Built a Culture of Customer LoyaltyHow Southwest Airlines Built a Culture of Customer Loyalty
How Southwest Airlines Built a Culture of Customer Loyalty
 
5 Step Strategy to Social CRM
5 Step Strategy to Social CRM 5 Step Strategy to Social CRM
5 Step Strategy to Social CRM
 
Social crm strategy with crm 2011
Social crm strategy with crm 2011Social crm strategy with crm 2011
Social crm strategy with crm 2011
 
Customer service delivery excellence that can be used for training
Customer service delivery excellence that can be used for trainingCustomer service delivery excellence that can be used for training
Customer service delivery excellence that can be used for training
 
Digital Customer Behaviour - Engage like never before
Digital Customer Behaviour - Engage like never before Digital Customer Behaviour - Engage like never before
Digital Customer Behaviour - Engage like never before
 
[HUBFORUM] FJORD - CX AKA CUSTOMER EXPERIENCE IS THE NEW KILLER APP !
[HUBFORUM] FJORD - CX AKA CUSTOMER EXPERIENCE IS THE NEW KILLER APP ![HUBFORUM] FJORD - CX AKA CUSTOMER EXPERIENCE IS THE NEW KILLER APP !
[HUBFORUM] FJORD - CX AKA CUSTOMER EXPERIENCE IS THE NEW KILLER APP !
 
Social crm
Social crmSocial crm
Social crm
 
Getting the most out of the Digital revolution for Small Business
Getting the most out of the Digital revolution for Small BusinessGetting the most out of the Digital revolution for Small Business
Getting the most out of the Digital revolution for Small Business
 
Virtual Contact Centre
Virtual Contact CentreVirtual Contact Centre
Virtual Contact Centre
 
CRM & HE
CRM & HECRM & HE
CRM & HE
 
Merlin Stone CMO B2B Conference
Merlin Stone CMO B2B ConferenceMerlin Stone CMO B2B Conference
Merlin Stone CMO B2B Conference
 
How to use Marketing and Sales Automation to generate leads and close more cl...
How to use Marketing and Sales Automation to generate leads and close more cl...How to use Marketing and Sales Automation to generate leads and close more cl...
How to use Marketing and Sales Automation to generate leads and close more cl...
 

Kürzlich hochgeladen

0183760ssssssssssssssssssssssssssss00101011 (27).pdf
0183760ssssssssssssssssssssssssssss00101011 (27).pdf0183760ssssssssssssssssssssssssssss00101011 (27).pdf
0183760ssssssssssssssssssssssssssss00101011 (27).pdfRenandantas16
 
Best VIP Call Girls Noida Sector 40 Call Me: 8448380779
Best VIP Call Girls Noida Sector 40 Call Me: 8448380779Best VIP Call Girls Noida Sector 40 Call Me: 8448380779
Best VIP Call Girls Noida Sector 40 Call Me: 8448380779Delhi Call girls
 
FULL ENJOY Call Girls In Mahipalpur Delhi Contact Us 8377877756
FULL ENJOY Call Girls In Mahipalpur Delhi Contact Us 8377877756FULL ENJOY Call Girls In Mahipalpur Delhi Contact Us 8377877756
FULL ENJOY Call Girls In Mahipalpur Delhi Contact Us 8377877756dollysharma2066
 
The Path to Product Excellence: Avoiding Common Pitfalls and Enhancing Commun...
The Path to Product Excellence: Avoiding Common Pitfalls and Enhancing Commun...The Path to Product Excellence: Avoiding Common Pitfalls and Enhancing Commun...
The Path to Product Excellence: Avoiding Common Pitfalls and Enhancing Commun...Aggregage
 
Enhancing and Restoring Safety & Quality Cultures - Dave Litwiller - May 2024...
Enhancing and Restoring Safety & Quality Cultures - Dave Litwiller - May 2024...Enhancing and Restoring Safety & Quality Cultures - Dave Litwiller - May 2024...
Enhancing and Restoring Safety & Quality Cultures - Dave Litwiller - May 2024...Dave Litwiller
 
HONOR Veterans Event Keynote by Michael Hawkins
HONOR Veterans Event Keynote by Michael HawkinsHONOR Veterans Event Keynote by Michael Hawkins
HONOR Veterans Event Keynote by Michael HawkinsMichael W. Hawkins
 
M.C Lodges -- Guest House in Jhang.
M.C Lodges -- Guest House in Jhang.M.C Lodges -- Guest House in Jhang.
M.C Lodges -- Guest House in Jhang.Aaiza Hassan
 
Call Girls Navi Mumbai Just Call 9907093804 Top Class Call Girl Service Avail...
Call Girls Navi Mumbai Just Call 9907093804 Top Class Call Girl Service Avail...Call Girls Navi Mumbai Just Call 9907093804 Top Class Call Girl Service Avail...
Call Girls Navi Mumbai Just Call 9907093804 Top Class Call Girl Service Avail...Dipal Arora
 
Russian Call Girls In Gurgaon ❤️8448577510 ⊹Best Escorts Service In 24/7 Delh...
Russian Call Girls In Gurgaon ❤️8448577510 ⊹Best Escorts Service In 24/7 Delh...Russian Call Girls In Gurgaon ❤️8448577510 ⊹Best Escorts Service In 24/7 Delh...
Russian Call Girls In Gurgaon ❤️8448577510 ⊹Best Escorts Service In 24/7 Delh...lizamodels9
 
A DAY IN THE LIFE OF A SALESMAN / WOMAN
A DAY IN THE LIFE OF A SALESMAN / WOMANA DAY IN THE LIFE OF A SALESMAN / WOMAN
A DAY IN THE LIFE OF A SALESMAN / WOMANIlamathiKannappan
 
Grateful 7 speech thanking everyone that has helped.pdf
Grateful 7 speech thanking everyone that has helped.pdfGrateful 7 speech thanking everyone that has helped.pdf
Grateful 7 speech thanking everyone that has helped.pdfPaul Menig
 
Mysore Call Girls 8617370543 WhatsApp Number 24x7 Best Services
Mysore Call Girls 8617370543 WhatsApp Number 24x7 Best ServicesMysore Call Girls 8617370543 WhatsApp Number 24x7 Best Services
Mysore Call Girls 8617370543 WhatsApp Number 24x7 Best ServicesDipal Arora
 
Pharma Works Profile of Karan Communications
Pharma Works Profile of Karan CommunicationsPharma Works Profile of Karan Communications
Pharma Works Profile of Karan Communicationskarancommunications
 
MONA 98765-12871 CALL GIRLS IN LUDHIANA LUDHIANA CALL GIRL
MONA 98765-12871 CALL GIRLS IN LUDHIANA LUDHIANA CALL GIRLMONA 98765-12871 CALL GIRLS IN LUDHIANA LUDHIANA CALL GIRL
MONA 98765-12871 CALL GIRLS IN LUDHIANA LUDHIANA CALL GIRLSeo
 
Yaroslav Rozhankivskyy: Три складові і три передумови максимальної продуктивн...
Yaroslav Rozhankivskyy: Три складові і три передумови максимальної продуктивн...Yaroslav Rozhankivskyy: Три складові і три передумови максимальної продуктивн...
Yaroslav Rozhankivskyy: Три складові і три передумови максимальної продуктивн...Lviv Startup Club
 
Dr. Admir Softic_ presentation_Green Club_ENG.pdf
Dr. Admir Softic_ presentation_Green Club_ENG.pdfDr. Admir Softic_ presentation_Green Club_ENG.pdf
Dr. Admir Softic_ presentation_Green Club_ENG.pdfAdmir Softic
 
Call Girls Pune Just Call 9907093804 Top Class Call Girl Service Available
Call Girls Pune Just Call 9907093804 Top Class Call Girl Service AvailableCall Girls Pune Just Call 9907093804 Top Class Call Girl Service Available
Call Girls Pune Just Call 9907093804 Top Class Call Girl Service AvailableDipal Arora
 
Call Girls Jp Nagar Just Call 👗 7737669865 👗 Top Class Call Girl Service Bang...
Call Girls Jp Nagar Just Call 👗 7737669865 👗 Top Class Call Girl Service Bang...Call Girls Jp Nagar Just Call 👗 7737669865 👗 Top Class Call Girl Service Bang...
Call Girls Jp Nagar Just Call 👗 7737669865 👗 Top Class Call Girl Service Bang...amitlee9823
 
Call Girls in Gomti Nagar - 7388211116 - With room Service
Call Girls in Gomti Nagar - 7388211116 - With room ServiceCall Girls in Gomti Nagar - 7388211116 - With room Service
Call Girls in Gomti Nagar - 7388211116 - With room Servicediscovermytutordmt
 

Kürzlich hochgeladen (20)

0183760ssssssssssssssssssssssssssss00101011 (27).pdf
0183760ssssssssssssssssssssssssssss00101011 (27).pdf0183760ssssssssssssssssssssssssssss00101011 (27).pdf
0183760ssssssssssssssssssssssssssss00101011 (27).pdf
 
Best VIP Call Girls Noida Sector 40 Call Me: 8448380779
Best VIP Call Girls Noida Sector 40 Call Me: 8448380779Best VIP Call Girls Noida Sector 40 Call Me: 8448380779
Best VIP Call Girls Noida Sector 40 Call Me: 8448380779
 
FULL ENJOY Call Girls In Mahipalpur Delhi Contact Us 8377877756
FULL ENJOY Call Girls In Mahipalpur Delhi Contact Us 8377877756FULL ENJOY Call Girls In Mahipalpur Delhi Contact Us 8377877756
FULL ENJOY Call Girls In Mahipalpur Delhi Contact Us 8377877756
 
The Path to Product Excellence: Avoiding Common Pitfalls and Enhancing Commun...
The Path to Product Excellence: Avoiding Common Pitfalls and Enhancing Commun...The Path to Product Excellence: Avoiding Common Pitfalls and Enhancing Commun...
The Path to Product Excellence: Avoiding Common Pitfalls and Enhancing Commun...
 
Enhancing and Restoring Safety & Quality Cultures - Dave Litwiller - May 2024...
Enhancing and Restoring Safety & Quality Cultures - Dave Litwiller - May 2024...Enhancing and Restoring Safety & Quality Cultures - Dave Litwiller - May 2024...
Enhancing and Restoring Safety & Quality Cultures - Dave Litwiller - May 2024...
 
HONOR Veterans Event Keynote by Michael Hawkins
HONOR Veterans Event Keynote by Michael HawkinsHONOR Veterans Event Keynote by Michael Hawkins
HONOR Veterans Event Keynote by Michael Hawkins
 
M.C Lodges -- Guest House in Jhang.
M.C Lodges -- Guest House in Jhang.M.C Lodges -- Guest House in Jhang.
M.C Lodges -- Guest House in Jhang.
 
Call Girls Navi Mumbai Just Call 9907093804 Top Class Call Girl Service Avail...
Call Girls Navi Mumbai Just Call 9907093804 Top Class Call Girl Service Avail...Call Girls Navi Mumbai Just Call 9907093804 Top Class Call Girl Service Avail...
Call Girls Navi Mumbai Just Call 9907093804 Top Class Call Girl Service Avail...
 
Russian Call Girls In Gurgaon ❤️8448577510 ⊹Best Escorts Service In 24/7 Delh...
Russian Call Girls In Gurgaon ❤️8448577510 ⊹Best Escorts Service In 24/7 Delh...Russian Call Girls In Gurgaon ❤️8448577510 ⊹Best Escorts Service In 24/7 Delh...
Russian Call Girls In Gurgaon ❤️8448577510 ⊹Best Escorts Service In 24/7 Delh...
 
A DAY IN THE LIFE OF A SALESMAN / WOMAN
A DAY IN THE LIFE OF A SALESMAN / WOMANA DAY IN THE LIFE OF A SALESMAN / WOMAN
A DAY IN THE LIFE OF A SALESMAN / WOMAN
 
Grateful 7 speech thanking everyone that has helped.pdf
Grateful 7 speech thanking everyone that has helped.pdfGrateful 7 speech thanking everyone that has helped.pdf
Grateful 7 speech thanking everyone that has helped.pdf
 
Mysore Call Girls 8617370543 WhatsApp Number 24x7 Best Services
Mysore Call Girls 8617370543 WhatsApp Number 24x7 Best ServicesMysore Call Girls 8617370543 WhatsApp Number 24x7 Best Services
Mysore Call Girls 8617370543 WhatsApp Number 24x7 Best Services
 
Pharma Works Profile of Karan Communications
Pharma Works Profile of Karan CommunicationsPharma Works Profile of Karan Communications
Pharma Works Profile of Karan Communications
 
MONA 98765-12871 CALL GIRLS IN LUDHIANA LUDHIANA CALL GIRL
MONA 98765-12871 CALL GIRLS IN LUDHIANA LUDHIANA CALL GIRLMONA 98765-12871 CALL GIRLS IN LUDHIANA LUDHIANA CALL GIRL
MONA 98765-12871 CALL GIRLS IN LUDHIANA LUDHIANA CALL GIRL
 
Yaroslav Rozhankivskyy: Три складові і три передумови максимальної продуктивн...
Yaroslav Rozhankivskyy: Три складові і три передумови максимальної продуктивн...Yaroslav Rozhankivskyy: Три складові і три передумови максимальної продуктивн...
Yaroslav Rozhankivskyy: Три складові і три передумови максимальної продуктивн...
 
Dr. Admir Softic_ presentation_Green Club_ENG.pdf
Dr. Admir Softic_ presentation_Green Club_ENG.pdfDr. Admir Softic_ presentation_Green Club_ENG.pdf
Dr. Admir Softic_ presentation_Green Club_ENG.pdf
 
Call Girls Pune Just Call 9907093804 Top Class Call Girl Service Available
Call Girls Pune Just Call 9907093804 Top Class Call Girl Service AvailableCall Girls Pune Just Call 9907093804 Top Class Call Girl Service Available
Call Girls Pune Just Call 9907093804 Top Class Call Girl Service Available
 
unwanted pregnancy Kit [+918133066128] Abortion Pills IN Dubai UAE Abudhabi
unwanted pregnancy Kit [+918133066128] Abortion Pills IN Dubai UAE Abudhabiunwanted pregnancy Kit [+918133066128] Abortion Pills IN Dubai UAE Abudhabi
unwanted pregnancy Kit [+918133066128] Abortion Pills IN Dubai UAE Abudhabi
 
Call Girls Jp Nagar Just Call 👗 7737669865 👗 Top Class Call Girl Service Bang...
Call Girls Jp Nagar Just Call 👗 7737669865 👗 Top Class Call Girl Service Bang...Call Girls Jp Nagar Just Call 👗 7737669865 👗 Top Class Call Girl Service Bang...
Call Girls Jp Nagar Just Call 👗 7737669865 👗 Top Class Call Girl Service Bang...
 
Call Girls in Gomti Nagar - 7388211116 - With room Service
Call Girls in Gomti Nagar - 7388211116 - With room ServiceCall Girls in Gomti Nagar - 7388211116 - With room Service
Call Girls in Gomti Nagar - 7388211116 - With room Service
 

Digital CRM

Hinweis der Redaktion

  1. \n
  2. \n
  3. \n
  4. \n
  5. \n
  6. \n
  7. \n
  8. \n
  9. \n
  10. \n
  11. \n
  12. \n
  13. \n
  14. \n
  15. \n
  16. \n