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Technology and Innovation
      Management

               Jamil Alkhatib


             University of Sharjah
                     UAE
                   23.03.2009
Contents
(1) Innovations
(2) Innovation Management
(3) Innovation Management Dimensions
  (1) Process
  (2) Organizations Structures
  (3) Strategies
  (4) People
(4) Technology Forecasting
(5) Innovation Auditing
(6) Innovation and Creativity Tools
                             Copyrights © 2009 Jamil Alkhatib   2
Innovations




         Copyrights © 2009 Jamil Alkhatib   3
Innovation is not Fantasy
                      It is a must
                                                                                Globalized Markets
 Preferred Partnership
              Changing Customers Behavior
 Short Life-cycle
                             Fund Raising               Gaining new customers
 Publicity
                     Attract the best employees/experts

                               New competitors
 Overcoming Recession
             Emerging Disrupting Technologies
                                                                                    Brand name
                              Impress Stake holders
Growth Opportunity

                                                                                             4
                                             Copyrights © 2009 Jamil Alkhatib
Innovation Definition




                   Problem
 Problem                                  Solution
                                                                  Innovation
                   Solving
Recognition                              Exploitation
                 (Invention)




     quot;Anything that won't sell, I don't want to invent.quot;
                                          Thomas Edison
                               Copyrights © 2009 Jamil Alkhatib         5
Innovation Dimensions
               Modified          New
              Technology      Technology


 Modified
               Incremental     Tech
Benefit for     Innovation    Oriented
  User



New Benefit       New           Radical
 for User       Application   Innovation
                                                                     6
                                           Copyrights © 2009 Jamil Alkhatib
Innovation means RISK!

• “Xerox PARC: Innovation Without Profit”




• HDTV: New Technology but incremental
  improvement


                                                 7
              Copyrights © 2009 Jamil Alkhatib
Innovation Management




                                                              Innovation Management
 Invest in                                       Invest in
Innovation                                      Innovation



  Hope                                           Expect


                                                  Regular
Occasional                                       Innovative
 Success                                           Results               8

             Copyrights © 2009 Jamil Alkhatib
Innovation Balance




 ?            ?


                  Copyrights © 2009 Jamil Alkhatib 9
Innovation Management


                                  Innovation Management


                R&D Management


                      Technology Management


                             Applied
     Basic Research                        Development             Production      Marketing
                            Research




Adopted from Innovationsbewertung, Grang                                                  10
                                                Copyrights © 2009 Jamil Alkhatib
Innovation Management
         Organizational Dimensions

          Structure
                                                         “Successful innovation
                                                         requires choosing,
                                                         building, and preparing the
                                                         right organization and the
                                                         right people for executing
                                                         and scaling the
                                                         innovation.”
           Inno.
People                                  Process
          Mngmnt.


                                                         Clayton M. Cristensen & Tara
                                                         Donavan



          Strategy
                                                                               11


                      Copyrights © 2009 Jamil Alkhatib
PROCESS

                                             12
          Copyrights © 2009 Jamil Alkhatib
Process Characteristic




                                                              Efficiency / Order

         Creativity/ Chaos


                                                                              13
                                 Copyrights © 2009 Jamil Alkhatib
Adopted from Ebner and Walti
Stage Gate
                        Innovation Process


            Idea management
                                          Project management
             Idea                                                       Go to                  Go to            Post-Launch
                               Second          Go to
            Screen                                                     Testing                Launch              Review
                               Screen       Development

                     Stage                                                         Stage               Stage
                                        Stage              Stage
            Gate                                                        Gate                  Gate
                               Gate                Gate
                       1                                                             4                   5
                                          2                  3
             1                                                           4                     5
                                2                   3
                     Scoping                                                     Testing &             Launch
Discovery                              Build          Development
                                                                                 Validation
  Stage                            Business Case

http://www.stage-gate.com                                                             Market Preperation



                                                                                                                  14
                                                          Copyrights © 2009 Jamil Alkhatib
“Creativity does not work in vacuum, it needs context”
                                    Dimis Michaelides


ORGANIZATIONAL
STRUCTURE
                           Copyrights © 2009 Jamil Alkhatib   15
Organization

“Many successful companies stumble from
  prominence not because they're badly
  managed but precisely because they are
  well managed. They listen to and satisfy
  the needs of their best customers, and
  they focus investments at the largest and
  most profitable tiers of their markets.”
                                  Clayton M. Christensen

                      Copyrights © 2009 Jamil Alkhatib   16
Organization Size

“Small companies have 13-14 times as many
patents per employee as large companies.”

      Source: CHI Research Inc. for the SBA Office of Advocacy




                                                            17
                    Copyrights © 2009 Jamil Alkhatib
PEOPLE
 “Problems cannot be solved by the same level of
 thinking that created them.”
                                                           Albert Einstein
                                                                         18
                        Copyrights © 2009 Jamil Alkhatib
Creative Thinking




         Copyrights © 2009 Jamil Alkhatib   19
Risk Taking


“Success is a lousy teacher. It seduces
  smart people into thinking they can’t lose”
                                   Bill Gates

“If you're not failing every now and
again, it's a sign you're not doing anything
very innovative.”
                                  Woody Allen
                                                        20
                     Copyrights © 2009 Jamil Alkhatib
Freedom

• Google engineers are required to allocate
  20 percent of their time working on any
  project idea of their choosing




• 3M's “Friday time” or 15% of their time to
  pursue independent projects

                                                     21
                  Copyrights © 2009 Jamil Alkhatib
Creativity
Creativity:= knowledge + imagination +
 evaluation

• Creativity techniques
  – Brain storming
  – Mind Mapping
  – Lateral thinking + 6 Thinking Hats
  – TRIZ / Systematic Innovation


                          Copyrights © 2009 Jamil Alkhatib   22
Creativity and Mind Shift




          Copyrights © 2009 Jamil Alkhatib   23
TRIZ - The 40 Inventive Principles

 1.   Segmentation                       21.   Hurrying
                                         22.   „Blessing in Disguise‟
 2.   Taking Out (Extraction)
 3.   Local Quality                      23.   Feedback
 4.   Asymmetry                          24.   Intermediary
 5.   Merging (Combination)              25.   Self-Service
 6.   Universality                       26.   Copying
 7.   „Nested Doll‟                      27.   Cheap/Short Living
 8.   Counterweight                      28.   Another Sense
 9.   Prior Counter-Action               29.   Fluidity
10.   Prior Action                       30.   Thin & Flexible
11.   Prior Cushioning                   31.   Holes
12.   Remove Tension                     32.   Colour Changes
13.   „The Other Way Round = [Revesal]   33.   Homogeneity
14.   Curvature                          34.   Discarding and Recovering
15.   Dynamics                           35.   Parameter Changes
16.   Slightly Less/Slightly More        36.   Phase Transitions
17.   Another Dimension                  37.   Relative Change
18.   Vibration                          38.   Enriched Atmosphere
19.   Periodic Action                    39.   Calmed Atmosphere
20.   Continuity of Useful Action        40.   Composite Structures
Innovation Resistance


             Novelty and
             Resistance are
             two sides of the
             Coin




                                         25
                    Copyrights © 2009 Jamil Alkhatib
Traditional Arguments


• “This stuff doesn‟t work in the real world…”

• “We don‟t have time to mess with this
  theoretical stuff…”

• “Too Risky Investment”

• “We do not know what might happen”
                           Copyrights © 2009 Jamil Alkhatib   26
HP 35 Pocket Calculator

          act of creation is first of all an act of destruction”
 “Every
                                                          Picasso
• HP 35 pocket calculator ($395) in 1971




                                                                    27

                                 Copyrights © 2009 Jamil Alkhatib
Innovations Antibodies
                               Measures and
The company                                                  Failures are socially
                               rewards support a

       Organizational
suffers from Not-                                            punished.
                               focus on short-term
Invented-Here                  efficiency.
syndrome.                                                           Managers see

       Antibodies Blocking                                          supporting
                                 Innovation are
                                 ignored or rewarded                innovation as
     Ideas have nowhere
                                 unfairly.                          reducing efficiency
     to go.
                                                                    and as a waste.
       Innovation
 There is a lack of tangible
                                                  Innovation is treated
 commitment to innovation
                                                  as discrete events
 from top management.
                                                  rather than as day-
                                                  to-day activity.

                           Innovation are
                                                                   “We have always done it
The power structure        funded based
                                                                   this way” mentality
                           almost entirely on
supports status quo
                           financial metrics.                      dominates decision-
and fights change.
                                            Copyrights © 2009 Jamil Alkhatib           28
                                                                   making.
STRATEGIES

             Copyrights © 2009 Jamil Alkhatib   29
Innovation Strategies




The Early Bird Gets the Worm, but also the early bird is caught by the falcon

                                       Copyrights © 2009 Jamil Alkhatib   30
Success Stories of Fast
     Followers




SpeekFree


               Copyrights © 2009 Jamil Alkhatib   31
“The best way to predict the future is to create it.”
                                                             Peter Drucker


 TECHNOLOGY FORECASTING
                          Copyrights © 2009 Jamil Alkhatib          32
Technology Life Cycle



Retirement

  Maturity

   Growth

   Infancy
      Birth

Conception                       T im e




                       Copyrights © 2009 Jamil Alkhatib   33
S-Curve




          Copyrights © 2009 Jamil Alkhatib   34
Scenario Development




        Copyrights © 2009 Jamil Alkhatib   35
Scenario Concept




        Copyrights © 2009 Jamil Alkhatib   36
“You can‟t manage what you can‟t measure.”
                                                        Peter Drucker



      INNOVATION AUDIT:
                     Copyrights © 2009 Jamil Alkhatib           37
Innovation Audit Idea


Analyzing the corporate ability to
            innovate




                 Copyrights © 2009 Jamil Alkhatib   38
Innovation Audit
“I believe, however, that innovation isn't
   random. Every undesired outcome has a
   cause. Those outcomes appear to be
   random when we don't understand all the
   factors that affect successful innovation. If
   we could understand and manage these
   variables, innovation wouldn't be nearly
   as risky as it appears”
                          Clayton Christensen

                         Copyrights © 2009 Jamil Alkhatib   39
Innovation Balance




 ?                              ?


         Copyrights © 2009 Jamil Alkhatib   40
Multi Level Audit
                       Approach
                                                                                       Innovation Balance

                               Innovation Profile
                                                                             Inno- pressure

                                                                               Inno- ability

                                Strategy
                                 5
                   Marketing                 corporate culture
                                 4
                                 3
    Risk Management                                 Innovation driver
                                 2
                                 1
external Orientation                                  Innovation processes
                                 0



            Financing                               Idea management


                Kooperations                 Portfolio management
                        Knowledge / Qualification




          sample- comp                     Benchmark                                                        41
Results & Perspective


                  Analysis
                                                        Alternatives
                                   Evaluation                                   Implementation
Outside Perception                                      of Action
                      Feedback:
  Key Values                        Inno-Profile                                Implementation
                      -Customers                             Road map
                      -Partners
                                   Inno-Balance
Market Trends         -Staff

  Interview Results




                                             Copyrights © 2009 Jamil Alkhatib               42
INNOVATION TOOLS

          Copyrights © 2009 Jamil Alkhatib   43
Innovation Audit




         Copyrights © 2009 Jamil Alkhatib   44
Idea Management

• Jenni Idea Management




                    Copyrights © 2009 Jamil Alkhatib   45
Mind Mapping




        Copyrights © 2009 Jamil Alkhatib   46
Scenario Development




        Copyrights © 2009 Jamil Alkhatib   47
Suggested Books




        Copyrights © 2009 Jamil Alkhatib   48
Thank You




       Jamil.handasarabia.org
       www.slideshare.com/jamilkhatib
Copyrights © 2009 Jamil Alkhatib   50

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Technology and Innovation Management

  • 1. Technology and Innovation Management Jamil Alkhatib University of Sharjah UAE 23.03.2009
  • 2. Contents (1) Innovations (2) Innovation Management (3) Innovation Management Dimensions (1) Process (2) Organizations Structures (3) Strategies (4) People (4) Technology Forecasting (5) Innovation Auditing (6) Innovation and Creativity Tools Copyrights © 2009 Jamil Alkhatib 2
  • 3. Innovations Copyrights © 2009 Jamil Alkhatib 3
  • 4. Innovation is not Fantasy It is a must Globalized Markets Preferred Partnership Changing Customers Behavior Short Life-cycle Fund Raising Gaining new customers Publicity Attract the best employees/experts New competitors Overcoming Recession Emerging Disrupting Technologies Brand name Impress Stake holders Growth Opportunity 4 Copyrights © 2009 Jamil Alkhatib
  • 5. Innovation Definition Problem Problem Solution Innovation Solving Recognition Exploitation (Invention) quot;Anything that won't sell, I don't want to invent.quot; Thomas Edison Copyrights © 2009 Jamil Alkhatib 5
  • 6. Innovation Dimensions Modified New Technology Technology Modified Incremental Tech Benefit for Innovation Oriented User New Benefit New Radical for User Application Innovation 6 Copyrights © 2009 Jamil Alkhatib
  • 7. Innovation means RISK! • “Xerox PARC: Innovation Without Profit” • HDTV: New Technology but incremental improvement 7 Copyrights © 2009 Jamil Alkhatib
  • 8. Innovation Management Innovation Management Invest in Invest in Innovation Innovation Hope Expect Regular Occasional Innovative Success Results 8 Copyrights © 2009 Jamil Alkhatib
  • 9. Innovation Balance ? ? Copyrights © 2009 Jamil Alkhatib 9
  • 10. Innovation Management Innovation Management R&D Management Technology Management Applied Basic Research Development Production Marketing Research Adopted from Innovationsbewertung, Grang 10 Copyrights © 2009 Jamil Alkhatib
  • 11. Innovation Management Organizational Dimensions Structure “Successful innovation requires choosing, building, and preparing the right organization and the right people for executing and scaling the innovation.” Inno. People Process Mngmnt. Clayton M. Cristensen & Tara Donavan Strategy 11 Copyrights © 2009 Jamil Alkhatib
  • 12. PROCESS 12 Copyrights © 2009 Jamil Alkhatib
  • 13. Process Characteristic Efficiency / Order Creativity/ Chaos 13 Copyrights © 2009 Jamil Alkhatib Adopted from Ebner and Walti
  • 14. Stage Gate Innovation Process Idea management Project management Idea Go to Go to Post-Launch Second Go to Screen Testing Launch Review Screen Development Stage Stage Stage Stage Stage Gate Gate Gate Gate Gate 1 4 5 2 3 1 4 5 2 3 Scoping Testing & Launch Discovery Build Development Validation Stage Business Case http://www.stage-gate.com Market Preperation 14 Copyrights © 2009 Jamil Alkhatib
  • 15. “Creativity does not work in vacuum, it needs context” Dimis Michaelides ORGANIZATIONAL STRUCTURE Copyrights © 2009 Jamil Alkhatib 15
  • 16. Organization “Many successful companies stumble from prominence not because they're badly managed but precisely because they are well managed. They listen to and satisfy the needs of their best customers, and they focus investments at the largest and most profitable tiers of their markets.” Clayton M. Christensen Copyrights © 2009 Jamil Alkhatib 16
  • 17. Organization Size “Small companies have 13-14 times as many patents per employee as large companies.” Source: CHI Research Inc. for the SBA Office of Advocacy 17 Copyrights © 2009 Jamil Alkhatib
  • 18. PEOPLE “Problems cannot be solved by the same level of thinking that created them.” Albert Einstein 18 Copyrights © 2009 Jamil Alkhatib
  • 19. Creative Thinking Copyrights © 2009 Jamil Alkhatib 19
  • 20. Risk Taking “Success is a lousy teacher. It seduces smart people into thinking they can’t lose” Bill Gates “If you're not failing every now and again, it's a sign you're not doing anything very innovative.” Woody Allen 20 Copyrights © 2009 Jamil Alkhatib
  • 21. Freedom • Google engineers are required to allocate 20 percent of their time working on any project idea of their choosing • 3M's “Friday time” or 15% of their time to pursue independent projects 21 Copyrights © 2009 Jamil Alkhatib
  • 22. Creativity Creativity:= knowledge + imagination + evaluation • Creativity techniques – Brain storming – Mind Mapping – Lateral thinking + 6 Thinking Hats – TRIZ / Systematic Innovation Copyrights © 2009 Jamil Alkhatib 22
  • 23. Creativity and Mind Shift Copyrights © 2009 Jamil Alkhatib 23
  • 24. TRIZ - The 40 Inventive Principles 1. Segmentation 21. Hurrying 22. „Blessing in Disguise‟ 2. Taking Out (Extraction) 3. Local Quality 23. Feedback 4. Asymmetry 24. Intermediary 5. Merging (Combination) 25. Self-Service 6. Universality 26. Copying 7. „Nested Doll‟ 27. Cheap/Short Living 8. Counterweight 28. Another Sense 9. Prior Counter-Action 29. Fluidity 10. Prior Action 30. Thin & Flexible 11. Prior Cushioning 31. Holes 12. Remove Tension 32. Colour Changes 13. „The Other Way Round = [Revesal] 33. Homogeneity 14. Curvature 34. Discarding and Recovering 15. Dynamics 35. Parameter Changes 16. Slightly Less/Slightly More 36. Phase Transitions 17. Another Dimension 37. Relative Change 18. Vibration 38. Enriched Atmosphere 19. Periodic Action 39. Calmed Atmosphere 20. Continuity of Useful Action 40. Composite Structures
  • 25. Innovation Resistance Novelty and Resistance are two sides of the Coin 25 Copyrights © 2009 Jamil Alkhatib
  • 26. Traditional Arguments • “This stuff doesn‟t work in the real world…” • “We don‟t have time to mess with this theoretical stuff…” • “Too Risky Investment” • “We do not know what might happen” Copyrights © 2009 Jamil Alkhatib 26
  • 27. HP 35 Pocket Calculator act of creation is first of all an act of destruction” “Every Picasso • HP 35 pocket calculator ($395) in 1971 27 Copyrights © 2009 Jamil Alkhatib
  • 28. Innovations Antibodies Measures and The company Failures are socially rewards support a Organizational suffers from Not- punished. focus on short-term Invented-Here efficiency. syndrome. Managers see Antibodies Blocking supporting Innovation are ignored or rewarded innovation as Ideas have nowhere unfairly. reducing efficiency to go. and as a waste. Innovation There is a lack of tangible Innovation is treated commitment to innovation as discrete events from top management. rather than as day- to-day activity. Innovation are “We have always done it The power structure funded based this way” mentality almost entirely on supports status quo financial metrics. dominates decision- and fights change. Copyrights © 2009 Jamil Alkhatib 28 making.
  • 29. STRATEGIES Copyrights © 2009 Jamil Alkhatib 29
  • 30. Innovation Strategies The Early Bird Gets the Worm, but also the early bird is caught by the falcon Copyrights © 2009 Jamil Alkhatib 30
  • 31. Success Stories of Fast Followers SpeekFree Copyrights © 2009 Jamil Alkhatib 31
  • 32. “The best way to predict the future is to create it.” Peter Drucker TECHNOLOGY FORECASTING Copyrights © 2009 Jamil Alkhatib 32
  • 33. Technology Life Cycle Retirement Maturity Growth Infancy Birth Conception T im e Copyrights © 2009 Jamil Alkhatib 33
  • 34. S-Curve Copyrights © 2009 Jamil Alkhatib 34
  • 35. Scenario Development Copyrights © 2009 Jamil Alkhatib 35
  • 36. Scenario Concept Copyrights © 2009 Jamil Alkhatib 36
  • 37. “You can‟t manage what you can‟t measure.” Peter Drucker INNOVATION AUDIT: Copyrights © 2009 Jamil Alkhatib 37
  • 38. Innovation Audit Idea Analyzing the corporate ability to innovate Copyrights © 2009 Jamil Alkhatib 38
  • 39. Innovation Audit “I believe, however, that innovation isn't random. Every undesired outcome has a cause. Those outcomes appear to be random when we don't understand all the factors that affect successful innovation. If we could understand and manage these variables, innovation wouldn't be nearly as risky as it appears” Clayton Christensen Copyrights © 2009 Jamil Alkhatib 39
  • 40. Innovation Balance ? ? Copyrights © 2009 Jamil Alkhatib 40
  • 41. Multi Level Audit Approach Innovation Balance Innovation Profile Inno- pressure Inno- ability Strategy 5 Marketing corporate culture 4 3 Risk Management Innovation driver 2 1 external Orientation Innovation processes 0 Financing Idea management Kooperations Portfolio management Knowledge / Qualification sample- comp Benchmark 41
  • 42. Results & Perspective Analysis Alternatives Evaluation Implementation Outside Perception of Action Feedback: Key Values Inno-Profile Implementation -Customers Road map -Partners Inno-Balance Market Trends -Staff Interview Results Copyrights © 2009 Jamil Alkhatib 42
  • 43. INNOVATION TOOLS Copyrights © 2009 Jamil Alkhatib 43
  • 44. Innovation Audit Copyrights © 2009 Jamil Alkhatib 44
  • 45. Idea Management • Jenni Idea Management Copyrights © 2009 Jamil Alkhatib 45
  • 46. Mind Mapping Copyrights © 2009 Jamil Alkhatib 46
  • 47. Scenario Development Copyrights © 2009 Jamil Alkhatib 47
  • 48. Suggested Books Copyrights © 2009 Jamil Alkhatib 48
  • 49. Thank You Jamil.handasarabia.org www.slideshare.com/jamilkhatib
  • 50. Copyrights © 2009 Jamil Alkhatib 50