1. Managing Generational Diversity Management Training Blue Cross Blue Shield of Florida by Jamie Notter Vice President, Organizational Effectiveness

5. Generational Diversity in the Workplace: Hype Won’t Get You Results Hype Won’t Get You Results Silent Generation Baby Boomers Generation X Millennials

9. ?

10. generational diversity hype? knowledge?

11. silent generation baby boomers generation x millennial generation 1925-42 (68–85) 1943-60 (50–67) 1961-81 (29–49) 1982-2005 (5–28)

16. 1. Mostly negative HYPE 2. True 3. Solution: blame “them”

17. life stages theory of generations values social moments

19. values theory of generations

23. social moments theory of generations

24. The Baby Boom Source: U.S. Census data, reported at www.bbhq.com

26. silent generation baby boomers generation x millennial generation 1925-42 (68–85) 1943-60 (50–67) 1961-81 (29–49) 1982-2005 (5–28)

31. millennials: trends the internet abundance diversity child-focused

32. millennials: trends

33. millennials: trends

34. This is not an unusual response for Josiah or many others: if something they need or want is not available, they simply figure out how to create it on their own. In fact, this behavior calls out a fundamental difference between those living in a participation culture vs. those who have come before. millennials: trends

35. Where’s the mouse? millennials: trends

36. millennials: trends abundance

37. millennials: trends abundance

38. millennials: trends abundance

39. millennials: trends video games

40. millennials: trends video games

41. millennials: trends

42. millennials: trends diversity

43. millennials: trends diversity

44. millennials: trends diversity

45. millennials: trends diversity

46. millennials: trends child-focused

47. millennials: trends child-focused

48. millennials: trends child-focused

49. millennials: trends child-focused

50. millennials: trends silent generation education work leisure baby boomers

51. millennials: trends education work leisure millennials

54. so what? Application

55. probability 0 1 never always Application

56. lenses Generations Life stage Economic class Ethnicity Gender Family Region Education Military branch Personality type

57. products and services leadership management conflict Application

58. Example: AARP Application: Products and Services

59. Example: AARP

60. Example: AARP

61. Example: AARP

62. silent generation baby boomers generation x millennial generation Application: Leadership

63. Application: Leadership

64. baby boomers generation x millennial generation Application: Leadership

65. baby boomers generation x millennial generation Application: Leadership

66. Application: Management processes/systems (marketing, recruiting, benefits) teams (roles, meetings, time, technology) management conflict

67. Application: Management Small Groups: leadership processes/systems (marketing, recruiting, benefits) teams (roles, meetings, time, technology)

68. Application: Conflict better conflict conversations

69. Theory: CONFLICT IS GOOD Practice: AVOID CONFLICT LIKE THE PLAGUE

70. How do you feel about conflict? about conflict? HATE DISLIKE OKAY LOVE Avoid Avoid Resolution

71. Self-Perpetuating Cycle Conflict exists We avoid either the conflict or its resolution Conflict gets worse! We avoid more

77. Ladder of Inference I take ACTIONS based on my beliefs I adopt BELIEFS about the world I draw CONCLUSIONS I make ASSUMPTIONS based on the meanings I added I add MEANING (cultural and personal) I SELECT data from what I observe Observable DATA and experiences Source: Peter Senge, et al., The Fifth Discipline Fieldbook, p. 243

79. Giving Better Feedback Behavior-Impact Feedback Model

81. Giving Better Feedback Group exercise

82. Next Steps If you do what you always did, you’ll get what you always got.

83. [email_address] @jamienotter www.g etmejamienot ter.com