Strataconf NY 2013 http://strataconf.com/stratany2013/public/schedule/detail/30710

1. James Stewart
Head of Technology
Government Digital Service
@jystewart
Tuesday, 29 October 13

2. James Abley
Technical Architect
Government Digital Service
@jabley
Tuesday, 29 October 13

3. We’re from the
Government
Digital Service
@jystewart
Tuesday, 29 October 13
GDS

4. We’re part of
the Cabinet
Office
@jystewart
Tuesday, 29 October 13
GDS

5. Which sits at
the centre of
the UK’s
national
government
@jystewart
Tuesday, 29 October 13
GDS

6. We exist because of a
letter...
@jystewart
Tuesday, 29 October 13
GDS

7. @jabley
Tuesday, 29 October 13
GDS

8. @jabley
Tuesday, 29 October 13
GDS

9. @jabley
Tuesday, 29 October 13
GDS

10. It gave us a plan...
@jabley
Tuesday, 29 October 13
GDS

11. Create GDS
Fix publishing
Fix transactions
Go wholesale
@jystewart
Tuesday, 29 October 13
GDS

12. GDS was formed in
November 2011
@jystewart
Tuesday, 29 October 13
GDS

13. (though really we’d been
there for 5 months by then)
@jystewart
Tuesday, 29 October 13
GDS

14. Open
@jabley
Tuesday, 29 October 13
GDS

15. Working in an agile way
@jystewart
Tuesday, 29 October 13
GDS

16. Multidisciplinary
teams
@jabley
Tuesday, 29 October 13
GDS

17. Focused on
user needs
@jystewart
Tuesday, 29 October 13
GDS

18. Our aim is to make services
so good, people prefer to
use them over the
alternatives
@jabley
Tuesday, 29 October 13
GDS

19. To deliver that we’ve taken
on five big tasks...
@jystewart
Tuesday, 29 October 13
GDS

20. GOV.UK
@jystewart
Tuesday, 29 October 13
GDS

21. A single domain for government, the
platform for everything
7m visitors a week, 600 publishers, with
5,000 more coming soon
2,500 code releases in our first year
@jystewart
Tuesday, 29 October 13
GDS

22. Identity
@jabley
Tuesday, 29 October 13
GDS

23. World-leading federated identity service
Will provide proof of identity for 45
million users
@jabley
Tuesday, 29 October 13
GDS

24. Technology
@jystewart
Tuesday, 29 October 13
GDS

25. Reforming £6.7b technology spend
412,000 staff
First year - £500m savings
@jystewart
Tuesday, 29 October 13
GDS

26. Measurement
@jabley
Tuesday, 29 October 13
GDS

27. @jabley
Tuesday, 29 October 13
GDS

28. Transformation
@jystewart
Tuesday, 29 October 13
GDS

29. 25 of the most
important
transactions in
government
@jystewart
Tuesday, 29 October 13
GDS

30. @jabley
Tuesday, 29 October 13
GDS
GDS

31. @jystewart
Tuesday, 29 October 13
GDS
GDS

32. @jabley
Tuesday, 29 October 13
GDS
GDS

33. Where to start?
@jystewart
Tuesday, 29 October 13
GDS

34. @jystewart
James
Tuesday, 29 October 13
GDS

35. 1. Start with needs*
* user needs not government
needs
The design process must start with identifying and
thinking about real user needs. We should design
around those — not around the way the ‘official
process’ is at the moment. We must understand
those needs thoroughly — interrogating data, not
just making assumptions — and we should remember
that what users ask for is not always what they need
https://www.gov.uk/designprinciples#first
@jystewart
Tuesday, 29 October 13
GDS

36. @jystewart
Tuesday, 29 October 13
GDS

37. Meet the
“Need-o-tron
5000”
@jystewart
James
Tuesday, 29 October 13
GDS

38. Not just about
getting data
@jystewart
James
Tuesday, 29 October 13
GDS

39.
@jystewart
Tuesday, 29 October 13
GDS

40. How do we
think about it?
@jystewart
Tuesday, 29 October 13
GDS

41. Tools embed
processes
@jystewart
James
Tuesday, 29 October 13
GDS

42. Need-o-tron:
a tool for a
process
@jystewart
James
Tuesday, 29 October 13
GDS

43. @jystewart
Tuesday, 29 October 13
GDS

44. @jystewart
Tuesday, 29 October 13
GDS

45. @jystewart
Tuesday, 29 October 13
GDS

46. @jystewart
James
Tuesday, 29 October 13
GDS

47. This data is
infrastructure
@jystewart
James
Tuesday, 29 October 13
GDS

48. Create GDS
Fix publishing
Fix transactions
Go wholesale
@jystewart
Tuesday, 29 October 13
GDS

49. What transactions
does the
government
have?
@jabley
Tuesday, 29 October 13
GDS

50. Tuesday, 29 October 13

51. Cost
@jabley
Tuesday, 29 October 13
GDS

52. 20 times
lower than
phone
@jabley
Tuesday, 29 October 13
GDS

53. 30 times
lower than
postal
@jabley
Tuesday, 29 October 13
GDS

54. 50 times
lower than
face-to-face
@jabley
Tuesday, 29 October 13
GDS

55. Cost is not
the only
motivation
@jabley
Tuesday, 29 October 13
GDS

56. How well are
these transactions
doing?
@jabley
Tuesday, 29 October 13
GDS

57. @jabley
Tuesday, 29 October 13
GDS

58. This gave us
a baseline
@jabley
Tuesday, 29 October 13
GDS

59. This made us
happy
@jabley
Tuesday, 29 October 13
GDS

60. Helped move
the needle
@jabley
Tuesday, 29 October 13
GDS

61. Iterate
@jabley
Tuesday, 29 October 13
GDS

62. What is the user
need for the
Performance
Platform?
@jabley
Tuesday, 29 October 13
GDS

63. Transparency
@jabley
Tuesday, 29 October 13
GDS

64. @jabley
Tuesday, 29 October 13
GDS

65. Share
@jabley
Tuesday, 29 October 13
GDS

66. Compare
@jabley
Tuesday, 29 October 13
GDS

67. @jabley
Tuesday, 29 October 13
GDS

68. @jabley
Tuesday, 29 October 13
GDS

69. Provoke
discussion
@jabley
Tuesday, 29 October 13
GDS

70. @jabley
Tuesday, 29 October 13
GDS

71. @jabley
Tuesday, 29 October 13
GDS

72. http://www.hankstruckpictures.com/pix/trucks/len_rogers/2007/01/daf-mail.jpg
@jabley
Tuesday, 29 October 13
GDS

73. Improve
@jabley
Tuesday, 29 October 13
GDS

74. Make
decisions
based on data
@jabley
Tuesday, 29 October 13
GDS

75. Aggregate the
data
@jabley
Tuesday, 29 October 13
GDS

76. Enable others
to play too
@jabley
Tuesday, 29 October 13
GDS

77. Be a toolbuilder
@jabley
Tuesday, 29 October 13
GDS

78. @jabley
Tuesday, 29 October 13
GDS

79. James Stewart
James Abley
Government Digital Service
@jystewart / @jabley
Tuesday, 29 October 13