Strata EU 2013 – Information revolution in government

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James Abley

http://strataconf.com/strataeu2013/public/schedule/detail/31153 Strata EU London 2013

Technology Business

James Stewart
Head of Technology
Government Digital Service
@jystewart
Wednesday, 13 November 13

James Abley
Technical Architect
Government Digital Service
@jabley
Wednesday, 13 November 13

We’re from the
Government
Digital Service

@jystewart
Wednesday, 13 November 13

GDS

We’re part of
the Cabinet
Ofﬁce

@jystewart
Wednesday, 13 November 13

GDS

Which sits at
the centre of
the UK’s
national
government
@jystewart
Wednesday, 13 November 13

GDS

We exist because of a
letter...

@jystewart
Wednesday, 13 November 13

GDS

It gave us a plan...

@jabley
Wednesday, 13 November 13

GDS

Create GDS
Fix publishing
Fix transactions
Go wholesale

@jystewart
Wednesday, 13 November 13

GDS

GDS was formed in
November 2011

@jystewart
Wednesday, 13 November 13

GDS

(though really we’d been
there for 5 months by then)

@jystewart
Wednesday, 13 November 13

GDS

Open

@jabley
Wednesday, 13 November 13

GDS

Working in an agile way
@jystewart
Wednesday, 13 November 13

GDS

Multidisciplinary
teams

@jabley
Wednesday, 13 November 13

GDS

Focused on
user needs

@jystewart
Wednesday, 13 November 13

GDS

Our aim is to make services
so good, people prefer to
use them over the
alternatives
@jabley
Wednesday, 13 November 13

GDS

To deliver that we’ve taken
on ﬁve big tasks...

@jystewart
Wednesday, 13 November 13

GDS

GOV.UK

@jystewart
Wednesday, 13 November 13

GDS

A single domain for government, the
platform for everything
7m visitors a week, 600 publishers, with
5,000 more coming soon
2,500 code releases in our ﬁrst year

@jystewart
Wednesday, 13 November 13

GDS

Identity

@jabley
Wednesday, 13 November 13

GDS

World-leading federated identity service
Will provide proof of identity for 45
million users

@jabley
Wednesday, 13 November 13

GDS

Technology

@jystewart
Wednesday, 13 November 13

GDS

Reforming £6.7b technology spend
412,000 staff
First year - £500m savings

@jystewart
Wednesday, 13 November 13

GDS

Measurement

@jabley
Wednesday, 13 November 13

GDS

Transformation

@jystewart
Wednesday, 13 November 13

GDS

25 of the most
important
transactions in
government

@jystewart
Wednesday, 13 November 13

GDS

@jabley
Wednesday, 13 November 13

GDS
GDS

@jystewart
Wednesday, 13 November 13

GDS
GDS

Where to start?
@jystewart
Wednesday, 13 November 13

GDS

@jystewart
James
Wednesday, 13 November 13

GDS

1. Start with needs*
* user needs not government
needs
The design process must start with identifying and
thinking about real user needs. We should design
around those — not around the way the ‘official
process’ is at the moment. We must understand
those needs thoroughly — interrogating data, not
just making assumptions — and we should remember
that what users ask for is not always what they need
https://www.gov.uk/designprinciples#first

@jystewart
Wednesday, 13 November 13

GDS

@jystewart
Wednesday, 13 November 13

GDS

Meet the
“Need-o-tron
5000”
@jystewart
James
Wednesday, 13 November 13

GDS

Not just about
getting data
@jystewart
James
Wednesday, 13 November 13

GDS

How do we
think about it?

@jystewart
Wednesday, 13 November 13

GDS

Tools embed
processes
@jystewart
James
Wednesday, 13 November 13

GDS

Need-o-tron:
a tool for a
process
@jystewart
James
Wednesday, 13 November 13

GDS

This data is
infrastructure
@jystewart
James
Wednesday, 13 November 13

GDS

What transactions
does the
government
have?
@jabley
Wednesday, 13 November 13

GDS

Cost
@jabley
Wednesday, 13 November 13

GDS

20 times
lower than
phone
@jabley
Wednesday, 13 November 13

GDS

30 times
lower than
postal
@jabley
Wednesday, 13 November 13

GDS

50 times
lower than
face-to-face
@jabley
Wednesday, 13 November 13

GDS

Cost is not
the only
motivation
@jabley
Wednesday, 13 November 13

GDS

How well are
these transactions
doing?
@jabley
Wednesday, 13 November 13

GDS

This gave us
a baseline
@jabley
Wednesday, 13 November 13

GDS

This made us
happy
@jabley
Wednesday, 13 November 13

GDS

Baby steps
@jabley
Wednesday, 13 November 13

GDS

Iterate
@jabley
Wednesday, 13 November 13

GDS

What is the user
need for the
Performance
Platform?
@jabley
Wednesday, 13 November 13

GDS

Transparency
@jabley
Wednesday, 13 November 13

GDS

Share
@jabley
Wednesday, 13 November 13

GDS

Compare
@jabley
Wednesday, 13 November 13

GDS

Provoke
discussion
@jabley
Wednesday, 13 November 13

GDS

http://www.hankstruckpictures.com/pix/trucks/len_rogers/2007/01/daf-mail.jpg

@jabley
Wednesday, 13 November 13

GDS

Improve
@jabley
Wednesday, 13 November 13

GDS

Make
decisions
based on data
@jabley
Wednesday, 13 November 13

GDS

Aggregate the
data
@jabley
Wednesday, 13 November 13

GDS

Enable others
to play too
@jabley
Wednesday, 13 November 13

GDS

Be a toolbuilder
@jabley
Wednesday, 13 November 13

GDS

Stories are
important
@jabley
Wednesday, 13 November 13

GDS

James Stewart
James Abley
Government Digital Service
@jystewart / @jabley
Wednesday, 13 November 13

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Strata EU 2013 – Information revolution in government

1. James Stewart Head of Technology Government Digital Service @jystewart Wednesday, 13 November 13

2. James Abley Technical Architect Government Digital Service @jabley Wednesday, 13 November 13

3. We’re from the Government Digital Service @jystewart Wednesday, 13 November 13 GDS

4. We’re part of the Cabinet Ofﬁce @jystewart Wednesday, 13 November 13 GDS

5. Which sits at the centre of the UK’s national government @jystewart Wednesday, 13 November 13 GDS

6. We exist because of a letter... @jystewart Wednesday, 13 November 13 GDS

7. @jabley Wednesday, 13 November 13 GDS

8. @jabley Wednesday, 13 November 13 GDS

9. @jabley Wednesday, 13 November 13 GDS

10. It gave us a plan... @jabley Wednesday, 13 November 13 GDS

11. Create GDS Fix publishing Fix transactions Go wholesale @jystewart Wednesday, 13 November 13 GDS

12. GDS was formed in November 2011 @jystewart Wednesday, 13 November 13 GDS

13. (though really we’d been there for 5 months by then) @jystewart Wednesday, 13 November 13 GDS

14. Open @jabley Wednesday, 13 November 13 GDS

15. Working in an agile way @jystewart Wednesday, 13 November 13 GDS

16. Multidisciplinary teams @jabley Wednesday, 13 November 13 GDS

17. Focused on user needs @jystewart Wednesday, 13 November 13 GDS

18. Our aim is to make services so good, people prefer to use them over the alternatives @jabley Wednesday, 13 November 13 GDS

19. To deliver that we’ve taken on ﬁve big tasks... @jystewart Wednesday, 13 November 13 GDS

20. GOV.UK @jystewart Wednesday, 13 November 13 GDS

21. A single domain for government, the platform for everything 7m visitors a week, 600 publishers, with 5,000 more coming soon 2,500 code releases in our ﬁrst year @jystewart Wednesday, 13 November 13 GDS

22. Identity @jabley Wednesday, 13 November 13 GDS

23. World-leading federated identity service Will provide proof of identity for 45 million users @jabley Wednesday, 13 November 13 GDS

24. Technology @jystewart Wednesday, 13 November 13 GDS

25. Reforming £6.7b technology spend 412,000 staff First year - £500m savings @jystewart Wednesday, 13 November 13 GDS

26. Measurement @jabley Wednesday, 13 November 13 GDS

27. @jabley Wednesday, 13 November 13 GDS

28. Transformation @jystewart Wednesday, 13 November 13 GDS

29. 25 of the most important transactions in government @jystewart Wednesday, 13 November 13 GDS

30. @jabley Wednesday, 13 November 13 GDS GDS

31. @jystewart Wednesday, 13 November 13 GDS GDS

32. @jabley Wednesday, 13 November 13 GDS GDS

33. Where to start? @jystewart Wednesday, 13 November 13 GDS

34. @jystewart James Wednesday, 13 November 13 GDS

35. 1. Start with needs* * user needs not government needs The design process must start with identifying and thinking about real user needs. We should design around those — not around the way the ‘official process’ is at the moment. We must understand those needs thoroughly — interrogating data, not just making assumptions — and we should remember that what users ask for is not always what they need https://www.gov.uk/designprinciples#first @jystewart Wednesday, 13 November 13 GDS

36. @jystewart Wednesday, 13 November 13 GDS

37. Meet the “Need-o-tron 5000” @jystewart James Wednesday, 13 November 13 GDS

38. Not just about getting data @jystewart James Wednesday, 13 November 13 GDS

39. @jystewart Wednesday, 13 November 13 GDS

40. How do we think about it? @jystewart Wednesday, 13 November 13 GDS

41. Tools embed processes @jystewart James Wednesday, 13 November 13 GDS

42. Need-o-tron: a tool for a process @jystewart James Wednesday, 13 November 13 GDS

43. @jystewart Wednesday, 13 November 13 GDS

44. @jystewart Wednesday, 13 November 13 GDS

45. @jystewart Wednesday, 13 November 13 GDS

46. @jystewart James Wednesday, 13 November 13 GDS

47. This data is infrastructure @jystewart James Wednesday, 13 November 13 GDS