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A PROJECT REPORT ON
 MANAGEMENT INFORMATION
          SYSTEM

       Topic-McDonalds




        NATIONAL INSTITUTE OF

MANAGEMENT AND INFORMTION TECHNOLOGY

             ALLAHABAD

               GROUP

            • HEENA ALAM (A08B)
            • CHITRA.Y.GIRI(A12D)
            • RUMA SHARMA(A13D)


                  1
ABSTRACT

Management information Systems (MIS), sometimes
referred to as Information Management and Systems,
are the discipline covering the application of people,
technologies, and procedures — collectively called
information systems — to solving business problems.
Management Information Systems are distinct from
regular information systems in that they are used to
analyze other information systems applied in operational
activities in the organization.
Academically, the term is commonly used to refer to the
group of information management methods tied to the
automation or support of human decision making, e.g.
Decision Support Systems, Expert systems, and
Executive information systems. The terms MIS and
information system are often confused. Information
systems include systems that are not intended for
decision making. MIS is sometimes referred to, in a
restrictive sense, as information technology management.
That area of study should not be confused with computer
science. IT service management is a practitioner-focused
discipline. MIS has also some differences with
Enterprise Resource Planning (ERP) as ERP incorporates
elements that are not necessarily focused on decision
support.




                           2
ACKNOWLEDGEMENT

I am very grateful to my NIMIT Institute Manager
Mr.Vijay Singh and my computer teacher Mr.Rakesh
Kumar Verma and our Guest Teacher Mr.
who help us a great deal in completing this A PROJECT
REPORT ON MANAGEMENT INFORMATION SYSTEM.
             My thanks go
to my parents, my friends
and our group members
who had helped me at
various stages and gave
me full co-operation while
making     this    project
because without their
constant help this project
would not have been
materialized.




                          3
TABLE OF CONTENTS

 •  What is McDonalds?
 •  History of McDonalds
 •  Corporate Overview
 •  Business Mode
 •  McDonald’s in India
 •  McDonald’s in Allahabad
 •  Visit of McDonald’s
 • McDonald’s Business Infrastructure
 •  Responsibilities and Activity of
   Branch office Managers.
 •  Activity of McDonald’s
   Employees/works
 •  Suggestion.




                 4
What is McDonalds?
McDonald's Corporation is the world's largest chain of
fast food restaurants, serving nearly 47 million
customers daily. McDonald's primarily sells hamburgers,
cheeseburgers,     chicken    products,  French    fries,
breakfast items, soft drinks, milkshakes, and desserts.
More recently, it has begun to offer salads, wraps and
fruit. Many McDonald's restaurants have included a
playground for children and advertising geared toward
children, and some have been redesigned in a more
'natural' style, with a particular emphasis on comfort:
introducing lounge areas and fireplaces, and eliminating
hard plastic chairs and tables.




In addition to its signature restaurant chain, McDonald’s
Corporation held a minority interest in Pret A Manger (a
UK-based sandwich retailer) until 2008, and owned the
Chipotle Mexican Grill until 2006 and the restaurant
chain Boston Market until 2007. The company has also
expanded the McDonald's menu in recent decades to
include alternative meal options, such as salads and snack
                            5
wraps, in order to capitalize on growing consumer
interest in health and wellness.

Each McDonald's restaurant is operated by a franchisee,
an affiliate, or the corporation itself. The corporations'
revenues come from the rent, royalties and fees paid by
the franchisees, as well as sales in company-operated
restaurants. McDonald's revenues grew 27% over the
three years ending in 2007 to $22.8 billion, and 9%
growth in operating income to $3.9 billion.

History of McDonalds




The business began in 1940, with a restaurant opened by
brothers Dick and Mac McDonald in San Bernardino,
California. Their introduction of the "Speedee Service
System" in 1948 established the principles of the modern
fast-food restaurant. The original mascot of McDonald's
was a man with a chef's hat on top of a hamburger
shaped head whose name was "Speedee." Speedee was
eventually replaced with Ronald McDonald in 1963.


                            6
The first McDonald's restaurants opened in the United
States, Canada, Costa Rica, Japan, Netherlands,
Germany, Australia and Sweden in order of openings.

The present corporation dates its founding to the
opening of a franchised restaurant by Ray Kroc, in Des
Plaines, Illinois on April 15, 1955 , the ninth McDonald's
restaurant overall. Kroc later purchased the McDonald
brothers' equity in the company and led its worldwide
expansion and the company became listed on the public
stock markets in 1965. Kroc was also noted for
aggressive business practices, compelling the McDonald's
brothers to leave the fast food industry. The McDonald's
brothers and Kroc feuded over control of the business,
as documented in both Kroc's autobiography and in the
McDonald brothers' autobiography. The site of the
McDonald brothers' original restaurant is now a
monument




                            7
.

With the expansion of McDonald's into many
international markets, the company has become a symbol
of globalization and the spread of the American way of
life. Its prominence has also made it a frequent topic of
public debates about obesity, corporate ethics and
consumer responsibility.

Corporate Overview
Facts and figures
McDonald's restaurants are found in 119 countries and
territories around the world and serve nearly 47 million
customers each day. McDonald's operates over 31,000
restaurants worldwide, employing more than 1.5 million
people. The company also operates other restaurant
brands, such as Piles Café, and has a minority stake in
Pret a Manger. The company owned a majority stake in
Chipotle Mexican Grill until completing its divestment in
October 2006. Until December 2003, it also owned

                            8
Donatos Pizza. On August 27, 2007, McDonald's sold
Boston Market to Sun Capital Partners.[

Types of restaurants
Most standalone McDonald's restaurants offer both
counter service and drive-through service, with indoor
and sometimes outdoor seating. Drive-Thru, Auto-Mac,
Pay and Drive, or McDrive as it is known in many
countries, often has separate stations for placing, paying
for, and picking up orders, though the latter two steps
are frequently combined; it was first introduced in
Arizona in 1975, following the lead of other fast-food
chains. In some countries "McDrive" locations near
highways offer no counter service or seating. In
contrast, locations in high-density city neighborhoods
often omit drive-through service. There are also a few
locations, located mostly in downtown districts, that
offer Walk-Thru service in place of Drive-Thru.

Specially themed restaurants also exist, such as the
"Solid Gold McDonald's," a 1950s rock-and-roll themed
restaurant. In Victoria, British Columbia, there is also a
McDonald's with a 24 carat (100%) gold chandelier and
similar light fixtures.

To accommodate the current trend for high quality
coffee and the popularity of coffee shops in general,
McDonald's introduced McCafé. The McCafé concept is a
café-style accompaniment to McDonald's restaurants in
the style of Starbucks. McCafé is a concept of

                            9
McDonald's Australia, starting with Melbourne in 1993.
Today, most McDonald's in Australia have McCafés
located within the existing McDonald's restaurant. In
Tasmania there are McCafés in every store, with the rest
of the states quickly following suit. After upgrading to
the new McCafe look and feel, some Australian stores
have noticed up to a 60% increase in sales. As of the end
of 2003 there were over 600 McCafés worldwide.

Some       locations    are     connected     to     gas
stations/convenience stores, while others called
McExpress have limited seating and/or menu or may be
located in a shopping mall. Other McDonald's are located
in Wal-Mart stores. McStop is a location targeted at
truckers and travelers which may have services found at
truck stops.

Business Model
  •   Franchise Model – Only 15% of the total number of
      restaurants are owned by the Company. The
      remaining 85% is operated by franchises. The
      company follows a comprehensive framework of
      training and monitoring of its franchises to ensure
      that they adhere to the Quality, Service, Cleanliness
      and Value propositions offered by the company to its
      customers.
  •   Product Consistency – By developing a sophisticated
      supplier networked operation and distribution
      system, the company has been able to achieve

                             10
consistent product taste and quality across
        geographies.
    •   Act like a retailer and think like a brand –
        McDonald’s focuses not only on delivering sales for
        the immediate present, but also protecting its long
        term brand reputation.

McDonald’s in India
McDonald’s entered India in 1996. McDonald’s India has a
joint venture with Connaught Plaza Restaurants and Hard
Castle Restaurants. Connaught Plaza Restaurants manages
operations in North India whereas Hard Castle
Restaurants operates restaurants in Western India.
Apart from opening outlets in the major metros, the
company is now expanding to Tier 2 cities like Pune and
Jaipur.

.




                              11
McDonald’s in Allahabad
McDonald’s entered Allahabad in 14 February 2006. It’s
situated in Atlantis mall at civil lines. They have 4lacs to
5lacs sales per day.




                    ALLAHABAD McDonald’s


Visit of McDonald’s
We are visit to McDonald’s on 22 July. There we know
McDonalds business infrastructure and how information
flow. We know how they work manually and by computer.
There we know duties of all employees and management
of McDonalds. We saw category of management.




                             12
McDonald’s Business Infrastructure


                             Head
                             office



                            Regional
                             Office



                            Branch
                             Office




Responsibilities and Activity of Branch office
Managers
  1. Team Leader-team leader who leads and give order and
     work to all managers
  2. Crew Chief- crew chief who leads all frontline employees
     and distribute their duty and set time schedule of them.
  3. Floor Manager -'Floor management' includes managing staff
     who give services to customers and allocate the duties of
     opening and closing restaurant. The manager is responsible
     for making sure his or her staff is following the service
     standards and health and safety regulations. The manager is
     the most important person in the front-of-the-house
     environment, since it is up to him or her to motivate the
     staff and give them job satisfaction. The manager also looks
     after and guides the personal well-being of the staff, since
     it makes the work force stronger and more profitable.
                               13
4. Kitchen    Manager-'Kitchen management' includes the
          managing staff working in the kitchen. The kitchen is the
          most important part of the business and the main reason
          customers patronize the restaurant. Managing the kitchen
          staff helps to control food quality. As most commercial
          kitchens are a closed environment, the staff may become
          bored or tired from the work. Without proper management,
          this often results in an inconsistent food product
       5. Restaurant Manager- restaurant manager who is the head
          of floor manager, kitchen manager, crew chief and also
          employees.

   Activity of McDonald’s Employees/ works
   In McDonald’s we see Activity of all Employees

   •   Frontline Employee-In McDonald’s there are 4 counters
       and frontline employees operate that counters and
       deal with customers and the end of the day they count
       per product sale amount and total amount of the sale.
       Simple format is given below-

Product Name        Sales         Amount            Grand total
McCallu tikki       5000          100000            100000
Cold drinks         5000          150000            150000
Ice cream           9000          270000            270000
                                                    520000

       All works are doing manually and the frontline
       employees give this report to the restaurant manager.

   •   Restaurant Manager–restaurant manager take all
       counters reports from the frontline employees, he


                                  14
checks all the reports and by mail he give this report
  to the regional office and head office.


       Frontline employees




                                      Branch Office Manager



       Regional Office Manager

                                       Head office Manager


                  Flowchart of report moving
Suggestion
We give some suggestions to McDonalds, the suggestions
are

  •   Provide access to information form any where any
      time.
  •   Head office management and regional office
      management access to the proposal for status
      monitoring and tracking.
  •   Create a business management database/data
      warehouse that is useful to management , sales
      managers
  •   Besides real time online systems develops data
      mining application for strategic management of
      business.

                                 15
Technology platform for IMS strategy
 Keeping in view the dynamic nature of business and
 need of satisfying the requirement of information at
 any time anywhere, we have suggestion to chooses
 following technology platform-

 •   Enterprise management System.
 •   Operating system platform: NT4.0, UNIX.
 •   Network: Internet/Internal/Extranet/LAN.
 •   Application Technology: Client/Server, Web Enabled
     applications.
 •   Application Solution: Oracle 8 I, Oracle Financials,
     Oracle Application-11 i.
 •   Front End: VB,IIS 4.0
 •   Back End: Database server, Application server,
     Microsoft transaction server, web server.
 •   Security: Firewall servers and Proxy server.

 • Use ERP

 Enterprise management System
 What is Enterprise?

 • Large business community including all the players
   and partners in the business

 •   General term, used for a corporate entity (any thing
     from Coffee house to Organization like TATA, Bajaj
     etc.)


                           16
• It is a group of people with common goal, where has
  certain resources at its disposal to acquire that
  goal

What an Enterprise needs?

• Management of Data (through EDI – Electronic Data
  Interchange) for information Communication
• Management of related systems and sub systems
• Event monitoring, updating, Control.


There are tools and Techniques available to answer all
above needs, i.e. business needs an integrated solution,
which is nothing but an EMS.




                         17
•   ERP plays the important role of running system on
    front. Whatever decision are made, mostly are
    through the system of ERP. ERP is supported by
    various other supports. This is the place where
    major decision making and their execution takes
    place.




•   EDI (Electronic Data Interchange) consists of
    direct computer-to-computer transmission among
    multiple firms of data in a machine readable,
    structured format.
•   AMS (Attendance Monitoring System) is required
    for personal planning of the employees in the
    organization. It also helps in availability and
    scheduling.
•   CAD/CAM/CAE (Computer Aided Design/ Computer
    Aided       Manufacturing/  Computer       Aided
    Engineering). This system handles the design,
                         18
manufacturing and engineering functions in the
    organization. This provides drawing and design
    engineering information to ERP in the execution of
    manufacturing and purchase functions
•   DMS (Document Management System). This
    system helps in keeping important document for
    viewing at later times. For the purpose of
    transaction handling this system some time have a
    facility of document modification, by giving text-
    editing facility
•   CMS (Communication Management Systems). The
    ERP uses CMS as a tool for all its communication
    needs of recording an event. This system is used for
    tracking the important resource for action.
•   SMS (Security Management System). This system
    handles the security, entry access requirement of
    business operations.




                          19
ERP System
 • ERP software is a family of software modules that
   support the business activities involved in these vital
   back-office processes.
 • For example, ERP software for a manufacturing
   company will typically track the status of sales,
   inventory, shipping, and invoicing, as well as
   forecasting raw material and human resource
   requirements.
 • Enterprise Applications/ Packages/ Suites/ Systems
   connects all of the information, which flows through
   a company to a single integrated set of systems.
 • This is implemented in modules, which can be
   integrated.
 • ERP may work with a wide variety of databases,
   hardware, and operating systems.
 • Leading Vendors of ERP are SAP, Oracle.
 • Originally. ERP packages were targeted at the
   manufacturing industry.

 •   Their goal is to integrate information across the
     company and eliminate complex links between
     computer systems.
 •   The architecture is client/server and uses OO
     methodology for design and development of whole
     system.
 •   Key advantage of ERP is that it provides an
     integrated solution for all the requirements of the
     business.

                           20
•   It takes care of organizational hierarchy of
    authorities
•   Basically ERP solutions are based on Unix and
    Windows NT platform.

A typical ERP solution has following modules: -

•   Marketing, Distribution and sales
•   Manufacturing process
•   Accounting and finance
•   Personal management
•   Planning and control
•   Purchase and inventory

The modules are designed for following purposes: -

•   Data capture from transactions
•   Data transaction validation
•   Analysis
•   Updating and reporting of accounting

ERP Benefits
• ERP offers lots of benefits to the implementing
  organization.
• It helps for a manager to make decision at the right
  time.
• This is possible when entire organization is sharing
  information and interprets in same perspectives.
• The benefits of ERP can be classified in two
  categories: -


                           21
• Tangible benefits (Those which can be
        measured in one form or other)
      • Intangible benefits (Difficult to measure in
        absolute terms)

  Reduction of lead-time

  • The elapsed time between placing an order and
    receiving is known as the lead-time.
  • In order to reduce lead-times, the organization
    should have an efficient inventory management
    system.
  • This inventory system is integrated with the
    purchase, production planning and production
    department.
  • The ERP systems help in automating this task and
    thus make inventory management more effective and
    efficient.
  • Doubled business
  • Increase of inventory turn to over 30%
  • Cycle time cut to 80% :
      • Cycle time is the time between receipt of the
         order and delivery of the product.
      • Make –to – order
      • Make –to – stock


Going Live

  • The old system is removed and the new system is
    used for doing business.


                           22
• Data conversion is done, databases are up and
    running.
  • Prototype is fully configured and tested and ready
    to go operational. So the system is live.

The Risks of ERP

  • Tied to a single vendor
  • Flexibility limited by options offered by the vendor
  • May inappropriately force generic processes
  • May inappropriately force org. structure changes
  • Complexity - particularly regarding mapping and
    standardizing processes across the organization
  • http://www.scribd.com/share/upload/13943727/j2h
    12yra9gvetkw8xpu




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18027361 a-project-report-on-management-information-system

  • 1. A PROJECT REPORT ON MANAGEMENT INFORMATION SYSTEM Topic-McDonalds NATIONAL INSTITUTE OF MANAGEMENT AND INFORMTION TECHNOLOGY ALLAHABAD GROUP • HEENA ALAM (A08B) • CHITRA.Y.GIRI(A12D) • RUMA SHARMA(A13D) 1
  • 2. ABSTRACT Management information Systems (MIS), sometimes referred to as Information Management and Systems, are the discipline covering the application of people, technologies, and procedures — collectively called information systems — to solving business problems. Management Information Systems are distinct from regular information systems in that they are used to analyze other information systems applied in operational activities in the organization. Academically, the term is commonly used to refer to the group of information management methods tied to the automation or support of human decision making, e.g. Decision Support Systems, Expert systems, and Executive information systems. The terms MIS and information system are often confused. Information systems include systems that are not intended for decision making. MIS is sometimes referred to, in a restrictive sense, as information technology management. That area of study should not be confused with computer science. IT service management is a practitioner-focused discipline. MIS has also some differences with Enterprise Resource Planning (ERP) as ERP incorporates elements that are not necessarily focused on decision support. 2
  • 3. ACKNOWLEDGEMENT I am very grateful to my NIMIT Institute Manager Mr.Vijay Singh and my computer teacher Mr.Rakesh Kumar Verma and our Guest Teacher Mr. who help us a great deal in completing this A PROJECT REPORT ON MANAGEMENT INFORMATION SYSTEM. My thanks go to my parents, my friends and our group members who had helped me at various stages and gave me full co-operation while making this project because without their constant help this project would not have been materialized. 3
  • 4. TABLE OF CONTENTS • What is McDonalds? • History of McDonalds • Corporate Overview • Business Mode • McDonald’s in India • McDonald’s in Allahabad • Visit of McDonald’s • McDonald’s Business Infrastructure • Responsibilities and Activity of Branch office Managers. • Activity of McDonald’s Employees/works • Suggestion. 4
  • 5. What is McDonalds? McDonald's Corporation is the world's largest chain of fast food restaurants, serving nearly 47 million customers daily. McDonald's primarily sells hamburgers, cheeseburgers, chicken products, French fries, breakfast items, soft drinks, milkshakes, and desserts. More recently, it has begun to offer salads, wraps and fruit. Many McDonald's restaurants have included a playground for children and advertising geared toward children, and some have been redesigned in a more 'natural' style, with a particular emphasis on comfort: introducing lounge areas and fireplaces, and eliminating hard plastic chairs and tables. In addition to its signature restaurant chain, McDonald’s Corporation held a minority interest in Pret A Manger (a UK-based sandwich retailer) until 2008, and owned the Chipotle Mexican Grill until 2006 and the restaurant chain Boston Market until 2007. The company has also expanded the McDonald's menu in recent decades to include alternative meal options, such as salads and snack 5
  • 6. wraps, in order to capitalize on growing consumer interest in health and wellness. Each McDonald's restaurant is operated by a franchisee, an affiliate, or the corporation itself. The corporations' revenues come from the rent, royalties and fees paid by the franchisees, as well as sales in company-operated restaurants. McDonald's revenues grew 27% over the three years ending in 2007 to $22.8 billion, and 9% growth in operating income to $3.9 billion. History of McDonalds The business began in 1940, with a restaurant opened by brothers Dick and Mac McDonald in San Bernardino, California. Their introduction of the "Speedee Service System" in 1948 established the principles of the modern fast-food restaurant. The original mascot of McDonald's was a man with a chef's hat on top of a hamburger shaped head whose name was "Speedee." Speedee was eventually replaced with Ronald McDonald in 1963. 6
  • 7. The first McDonald's restaurants opened in the United States, Canada, Costa Rica, Japan, Netherlands, Germany, Australia and Sweden in order of openings. The present corporation dates its founding to the opening of a franchised restaurant by Ray Kroc, in Des Plaines, Illinois on April 15, 1955 , the ninth McDonald's restaurant overall. Kroc later purchased the McDonald brothers' equity in the company and led its worldwide expansion and the company became listed on the public stock markets in 1965. Kroc was also noted for aggressive business practices, compelling the McDonald's brothers to leave the fast food industry. The McDonald's brothers and Kroc feuded over control of the business, as documented in both Kroc's autobiography and in the McDonald brothers' autobiography. The site of the McDonald brothers' original restaurant is now a monument 7
  • 8. . With the expansion of McDonald's into many international markets, the company has become a symbol of globalization and the spread of the American way of life. Its prominence has also made it a frequent topic of public debates about obesity, corporate ethics and consumer responsibility. Corporate Overview Facts and figures McDonald's restaurants are found in 119 countries and territories around the world and serve nearly 47 million customers each day. McDonald's operates over 31,000 restaurants worldwide, employing more than 1.5 million people. The company also operates other restaurant brands, such as Piles Café, and has a minority stake in Pret a Manger. The company owned a majority stake in Chipotle Mexican Grill until completing its divestment in October 2006. Until December 2003, it also owned 8
  • 9. Donatos Pizza. On August 27, 2007, McDonald's sold Boston Market to Sun Capital Partners.[ Types of restaurants Most standalone McDonald's restaurants offer both counter service and drive-through service, with indoor and sometimes outdoor seating. Drive-Thru, Auto-Mac, Pay and Drive, or McDrive as it is known in many countries, often has separate stations for placing, paying for, and picking up orders, though the latter two steps are frequently combined; it was first introduced in Arizona in 1975, following the lead of other fast-food chains. In some countries "McDrive" locations near highways offer no counter service or seating. In contrast, locations in high-density city neighborhoods often omit drive-through service. There are also a few locations, located mostly in downtown districts, that offer Walk-Thru service in place of Drive-Thru. Specially themed restaurants also exist, such as the "Solid Gold McDonald's," a 1950s rock-and-roll themed restaurant. In Victoria, British Columbia, there is also a McDonald's with a 24 carat (100%) gold chandelier and similar light fixtures. To accommodate the current trend for high quality coffee and the popularity of coffee shops in general, McDonald's introduced McCafé. The McCafé concept is a café-style accompaniment to McDonald's restaurants in the style of Starbucks. McCafé is a concept of 9
  • 10. McDonald's Australia, starting with Melbourne in 1993. Today, most McDonald's in Australia have McCafés located within the existing McDonald's restaurant. In Tasmania there are McCafés in every store, with the rest of the states quickly following suit. After upgrading to the new McCafe look and feel, some Australian stores have noticed up to a 60% increase in sales. As of the end of 2003 there were over 600 McCafés worldwide. Some locations are connected to gas stations/convenience stores, while others called McExpress have limited seating and/or menu or may be located in a shopping mall. Other McDonald's are located in Wal-Mart stores. McStop is a location targeted at truckers and travelers which may have services found at truck stops. Business Model • Franchise Model – Only 15% of the total number of restaurants are owned by the Company. The remaining 85% is operated by franchises. The company follows a comprehensive framework of training and monitoring of its franchises to ensure that they adhere to the Quality, Service, Cleanliness and Value propositions offered by the company to its customers. • Product Consistency – By developing a sophisticated supplier networked operation and distribution system, the company has been able to achieve 10
  • 11. consistent product taste and quality across geographies. • Act like a retailer and think like a brand – McDonald’s focuses not only on delivering sales for the immediate present, but also protecting its long term brand reputation. McDonald’s in India McDonald’s entered India in 1996. McDonald’s India has a joint venture with Connaught Plaza Restaurants and Hard Castle Restaurants. Connaught Plaza Restaurants manages operations in North India whereas Hard Castle Restaurants operates restaurants in Western India. Apart from opening outlets in the major metros, the company is now expanding to Tier 2 cities like Pune and Jaipur. . 11
  • 12. McDonald’s in Allahabad McDonald’s entered Allahabad in 14 February 2006. It’s situated in Atlantis mall at civil lines. They have 4lacs to 5lacs sales per day. ALLAHABAD McDonald’s Visit of McDonald’s We are visit to McDonald’s on 22 July. There we know McDonalds business infrastructure and how information flow. We know how they work manually and by computer. There we know duties of all employees and management of McDonalds. We saw category of management. 12
  • 13. McDonald’s Business Infrastructure Head office Regional Office Branch Office Responsibilities and Activity of Branch office Managers 1. Team Leader-team leader who leads and give order and work to all managers 2. Crew Chief- crew chief who leads all frontline employees and distribute their duty and set time schedule of them. 3. Floor Manager -'Floor management' includes managing staff who give services to customers and allocate the duties of opening and closing restaurant. The manager is responsible for making sure his or her staff is following the service standards and health and safety regulations. The manager is the most important person in the front-of-the-house environment, since it is up to him or her to motivate the staff and give them job satisfaction. The manager also looks after and guides the personal well-being of the staff, since it makes the work force stronger and more profitable. 13
  • 14. 4. Kitchen Manager-'Kitchen management' includes the managing staff working in the kitchen. The kitchen is the most important part of the business and the main reason customers patronize the restaurant. Managing the kitchen staff helps to control food quality. As most commercial kitchens are a closed environment, the staff may become bored or tired from the work. Without proper management, this often results in an inconsistent food product 5. Restaurant Manager- restaurant manager who is the head of floor manager, kitchen manager, crew chief and also employees. Activity of McDonald’s Employees/ works In McDonald’s we see Activity of all Employees • Frontline Employee-In McDonald’s there are 4 counters and frontline employees operate that counters and deal with customers and the end of the day they count per product sale amount and total amount of the sale. Simple format is given below- Product Name Sales Amount Grand total McCallu tikki 5000 100000 100000 Cold drinks 5000 150000 150000 Ice cream 9000 270000 270000 520000 All works are doing manually and the frontline employees give this report to the restaurant manager. • Restaurant Manager–restaurant manager take all counters reports from the frontline employees, he 14
  • 15. checks all the reports and by mail he give this report to the regional office and head office. Frontline employees Branch Office Manager Regional Office Manager Head office Manager Flowchart of report moving Suggestion We give some suggestions to McDonalds, the suggestions are • Provide access to information form any where any time. • Head office management and regional office management access to the proposal for status monitoring and tracking. • Create a business management database/data warehouse that is useful to management , sales managers • Besides real time online systems develops data mining application for strategic management of business. 15
  • 16. Technology platform for IMS strategy Keeping in view the dynamic nature of business and need of satisfying the requirement of information at any time anywhere, we have suggestion to chooses following technology platform- • Enterprise management System. • Operating system platform: NT4.0, UNIX. • Network: Internet/Internal/Extranet/LAN. • Application Technology: Client/Server, Web Enabled applications. • Application Solution: Oracle 8 I, Oracle Financials, Oracle Application-11 i. • Front End: VB,IIS 4.0 • Back End: Database server, Application server, Microsoft transaction server, web server. • Security: Firewall servers and Proxy server. • Use ERP Enterprise management System What is Enterprise? • Large business community including all the players and partners in the business • General term, used for a corporate entity (any thing from Coffee house to Organization like TATA, Bajaj etc.) 16
  • 17. • It is a group of people with common goal, where has certain resources at its disposal to acquire that goal What an Enterprise needs? • Management of Data (through EDI – Electronic Data Interchange) for information Communication • Management of related systems and sub systems • Event monitoring, updating, Control. There are tools and Techniques available to answer all above needs, i.e. business needs an integrated solution, which is nothing but an EMS. 17
  • 18. ERP plays the important role of running system on front. Whatever decision are made, mostly are through the system of ERP. ERP is supported by various other supports. This is the place where major decision making and their execution takes place. • EDI (Electronic Data Interchange) consists of direct computer-to-computer transmission among multiple firms of data in a machine readable, structured format. • AMS (Attendance Monitoring System) is required for personal planning of the employees in the organization. It also helps in availability and scheduling. • CAD/CAM/CAE (Computer Aided Design/ Computer Aided Manufacturing/ Computer Aided Engineering). This system handles the design, 18
  • 19. manufacturing and engineering functions in the organization. This provides drawing and design engineering information to ERP in the execution of manufacturing and purchase functions • DMS (Document Management System). This system helps in keeping important document for viewing at later times. For the purpose of transaction handling this system some time have a facility of document modification, by giving text- editing facility • CMS (Communication Management Systems). The ERP uses CMS as a tool for all its communication needs of recording an event. This system is used for tracking the important resource for action. • SMS (Security Management System). This system handles the security, entry access requirement of business operations. 19
  • 20. ERP System • ERP software is a family of software modules that support the business activities involved in these vital back-office processes. • For example, ERP software for a manufacturing company will typically track the status of sales, inventory, shipping, and invoicing, as well as forecasting raw material and human resource requirements. • Enterprise Applications/ Packages/ Suites/ Systems connects all of the information, which flows through a company to a single integrated set of systems. • This is implemented in modules, which can be integrated. • ERP may work with a wide variety of databases, hardware, and operating systems. • Leading Vendors of ERP are SAP, Oracle. • Originally. ERP packages were targeted at the manufacturing industry. • Their goal is to integrate information across the company and eliminate complex links between computer systems. • The architecture is client/server and uses OO methodology for design and development of whole system. • Key advantage of ERP is that it provides an integrated solution for all the requirements of the business. 20
  • 21. It takes care of organizational hierarchy of authorities • Basically ERP solutions are based on Unix and Windows NT platform. A typical ERP solution has following modules: - • Marketing, Distribution and sales • Manufacturing process • Accounting and finance • Personal management • Planning and control • Purchase and inventory The modules are designed for following purposes: - • Data capture from transactions • Data transaction validation • Analysis • Updating and reporting of accounting ERP Benefits • ERP offers lots of benefits to the implementing organization. • It helps for a manager to make decision at the right time. • This is possible when entire organization is sharing information and interprets in same perspectives. • The benefits of ERP can be classified in two categories: - 21
  • 22. • Tangible benefits (Those which can be measured in one form or other) • Intangible benefits (Difficult to measure in absolute terms) Reduction of lead-time • The elapsed time between placing an order and receiving is known as the lead-time. • In order to reduce lead-times, the organization should have an efficient inventory management system. • This inventory system is integrated with the purchase, production planning and production department. • The ERP systems help in automating this task and thus make inventory management more effective and efficient. • Doubled business • Increase of inventory turn to over 30% • Cycle time cut to 80% : • Cycle time is the time between receipt of the order and delivery of the product. • Make –to – order • Make –to – stock Going Live • The old system is removed and the new system is used for doing business. 22
  • 23. • Data conversion is done, databases are up and running. • Prototype is fully configured and tested and ready to go operational. So the system is live. The Risks of ERP • Tied to a single vendor • Flexibility limited by options offered by the vendor • May inappropriately force generic processes • May inappropriately force org. structure changes • Complexity - particularly regarding mapping and standardizing processes across the organization • http://www.scribd.com/share/upload/13943727/j2h 12yra9gvetkw8xpu 23
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