2. Introduction
The exchange of information, ideas and knowledge
between sender and receiver through an accepted code
of symbols.
Two way process
The term ‘communication’, derived from a Latin term
‘communicare’.
Sender-Encoding-Mediums-Decoding-Receiver-
Feedback
3. Meaning of Communication
Language employs a combination of words to
communicate ideas in a meaningful way.
By changing the word order in a sentence, you can
change it’s meaning, and make it meaningless.
E.g.: I eat rice only.
I only eat rice.
5. What is Technical Communication?
Applied communication designed to accomplish specific
tasks or to help solve problems, such as:
Informing users about an update in computer software
Instructing assembly line workers to produce a new
product
Warning customers about unsafe ways to operate a
machine
Instructing buyers how to assemble a bicycle
5
6. What is Technical Communication?
Communication that conveys complex information in an
easy-to-understand manner, often to inexperienced
users, on topics such as:
Repairing a copy machine
Selecting a home computer
Operating a digital camera
Creating handmade ceramics
Assembling a kite
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7. General & Technical Communication
General: Technical:
Contains a general Contains a technical
message message
Informal in style and Mostly formal in style
approach and approach
No set pattern Follows a set pattern
Mostly oral Both oral and written
Not always for a Always for a specific
specific audience audience
No use of technical Frequently involves
terms or graphics jargons, graphics etc.
8. The Five C’s of Technical Communication
Clear
Correct
Concise
Consistent
Comprehensive
9. Forms of
Technical Communication
Oral Forms
Face-to-face communication
Telephone Talk
Meetings
Seminars
Conferences
Dictation
Instructions
Presentations
Group discussions
Interviews (employment/press)
Video conferences
Voice conferences
10. Forms of
Technical Communication
Written Forms
Memos
Letters
E-mails
Faxes
Notices
Circulars
Newsletters
Reports
Proposals
Research papers
Bulletins
Brochures
Manuals
In-house journals
11. Levels of Communication
Extra personal
Intra personal
Inter personal
Organizational (-internal operational-external
operational-personal)
Mass (large reach-impersonal-presence of a
gatekeeper)
12. Conclusion
Your communication skills can make a difference
between being hired and fired.
Will will find a way….
Practice makes a man perfect…
*****