Final presentation PPT for hospital, interaction and service design for ethnic minority.

1. Medical experience
for ethnic minority
Jackson
CHOI
Chi
Kit
MDES
Interaction
Design

2. Target
Persona
Pakistani
and
Nepalese
ladies
• Living
with
their
family
and
children
• Non
English
and
Cantonese
Speaker
• Closely
attached
to
their
own
community
• Spent
lots
of
time
on
house
works

3. Field
Research
7
x
group
interviews
4
x
site
observations

4. Field
Research
1 x
Health
Check
seminar

5. Field
Research
12
x
EM
patients

6. Field
Research
9
x
social
workers
10
x
medical
professionals

7. Insights
 Build
confidence
for
EM
patients
and
let
them
express
“Without
interpreter,
they
cannot
explain
themselves
fully,
have
phobia,
and
prefer
not
go
to
the
hospital."
~
Ms.
Samaira
Rehmat,
SSCEM

8. Insights

Build
confidence
for
EM
patients
and
let
them
express
 Let
the
patient
take
control
of
the
journey
“Doctor
and
nurse
tend
to
talk
to
interpreters
instead
of
to
EM
patient”
~
from
observation
in
shadowing

9. Insights

Build
confidence
for
EM
patients
and
let
them
express
 Let
the
patient
take
control
of
the
journey
 Prevent
inaccurate
translation
"I
don't
really
understand
those
difficult
medical
terms.
Sometimes
I
need
to
call
my
daddy
to
do
further
interpretation.”
~
Pakistani
boy

10. Insights

Build
confidence
for
EM
patients
and
let
them
express
 Let
the
patient
take
control
of
the
journey
 Prevent
inaccurate
translation
 Make
use
of
the
waiting
time
"
In
hospital
,
is
always
waiting,
waiting.
I
have
brought
newspaper
to
kill
time."
~
GURUNG,
Sujan

11. Insights

Build
confidence
for
EM
patients
and
let
them
express
 Let
the
patient
take
control
of
the
journey
 Prevent
inaccurate
translation
 Make
use
of
the
waiting
time
 To
create
consistent
contact
point
for
adherence
"
One
patient
meets
many
people
in
various
stages
of
the
journey"

12. Project
Statement
//
This
project
aims
to
provide
Ethnic
Minority
patients
with
comforting
Medical
Experience.
It
empowers
them
with
effective
tools
to
communicate
their
own
health
condition
without
relying
on
interpreters.

15. Patient
Journey

17. Digital
device
user
interface
patient
device

18. Digital
device
user
interface
patient
device

19. Digital
device
user
interface
Doctor
device

20. Q&A
poster
–
for
triage,
consultation
and
follow-­‐ups

21. Q&A
poster
–consultation
room

22. Q&A
poster
–triage
station

23. Graphic
posters

24. Graphic
posters

25. Graphic
posters

26. Graphic
posters

27. rollout
schedule

28. Designed
by
//
Jackson
CHOI
Chi
Kit
//
Mdes
InteracJon
Design
//
2011
Project
supervisors
Special
thanks
to
Prof.
XIN
XiangYang
All
who
contributed
to
the
Michael
LAI
research,
interviews
and
Tequila
CHAN
evaluaJon
workshops.