1. RELATIONSHIP BETWEEN QUALITY
AND PRODUCTIVITY
FUR631- FURNITURE QUALITY MANAGEMENT
NAME:
IZZAH AZIMAH BINTI NOH
GROUP:
AS2475A
LECTURER:
PROF MADYA SAID BIN AHMAD
MARCH 17, 2014
BACHELOR OF SCIENCE (HONS.) FURNITURE TECHNOLOGY
UNIVERSITI TEKNOLOGI MARA (UiTM) JENGKA PAHANG

2. 1
ACKNOWLEDGEMENT
Praise to ALLAH the most merciful and the greatest; with permission to write this task
while visiting Malaysian International Furniture Fair (MIFF) 2014 which are venue at Putra
World Trade Centre and Matrade Exhibition and Convention Centre in Kuala Lumpur.
First and foremost, I would like to express my sincere appreciation to my subject lecture
Prof.Madya Said Bin Ahmad for giving us this task during visiting the MIFF. By doing the
multi task during visiting, it will gain our knowledge and at the same time gaining our
experiences and open our eyes about the exactly furniture industries is.
Thanks a lot to Mr Amran bin Shafie and Mr Ahmad Fauzi bin Awang for guiding us
during the visit and giving us the knowledge and also sharing the experience. Besides, a
millions thanks also to Mrs Junaizabinti Ahmad Zaki and Mrs NurHannanibinti Abdul Latif
which are involve in making this visit happen.
Also thank to AS2475A of 18 group members for giving to give the full cooperation and
behave like gentlemen during the trip to MIFF 2014. Besides, the task of ‘Relationship
Between Quality and Productivity’ is the ideas from one of the AS2475A member’s,
MohdYusmizan Bin AbManan. With the brilliant idea from him we are honestly, gratefully
and agree to make this assignment.

3. 2
TABLE OF CONTENT
NO. TABLE OF CONTENT PAGES
1 ACKNOWLEGDEMENT 1
2 1. INTRODUCTION 3
1.2 Definition 3
1.3 Quantity and Productivity 3
3 2. RELATIONSHIP BETWEEN QUALITY AND
PRODUCTIVITY
4
4 CONCLUSION 7
5 REFERENCES 8

4. 3
1. INTRODUCTION
1.1 Definition
Quality is the value of the certain concept that have in the manufacturing a products. It is
can be define as the major concept needed in producing something goods and services
whether products and services. For the productivity is the main function inside and outside in
producing the products or organization in producing the products.
The quality management variables that were found to be the strongest predictors of
productivity performance were those pertaining to consistent delivery of work output in a
complete fashion, internal process satisfaction, quality measurement at every step of the
process, emphasis on doing things right the first time, organizational focus on process
improvement, and employee involvement in the decision-making process(Kontoghiiorghes,
2003).
1.2 Quality and productivity
Quality gurus such as W. Edwards Deming, Philip Crosby, and J. M. Juran have long
advocated the positive relationship between productivity and quality performance. Deming’s
assertion is that as quality improves, costs decrease because of less rework, fewer mistakes,
and fewer delays (Deming, 1982).
Organizations that continually produce quality products are typically the companies that
have integrated and implemented total quality management (TQM) strategies and practices.
TQM is a systemic approach to the practice of management, requiring changes in
organizational processes, strategic priorities, individual beliefs, individual attitudes, and
individual behaviors. Besides, TQM is a challenge to conventional management techniques
and to the theories that underlie them. It is also can be explain as comprises a group of ideas
and techniques for enhancing competitive performance by improving the quality of products
and processes(Robert M.Grant, 1994).

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2. RELATIONSHIP BETWEEN QUALITY AND PRODUCTIVITY
Higher quality goods take more time and labour and higher quality raw materials. To
produce and drive to greater productivity almost always means a diminution a quality. An
exception is in cases where standardization and precision mean a significant increase of
quality, as in machine parts, which can be made more standard and more precise by machine
which is also more efficient.
Productivity is the relationship between a given amount of output and the amount of input
needed to produce it. Profitability results when money is left over from sales after costs are
paid. The expenditures made to ensure that the product or service meets quality specifications
affect the final or overall cost of the products and/or services involved.
Efficiency of costs will be an important consideration in all stages of the market system
from manufacturing to consumption. Quality affects productivity. Both affect profitability.
The drive for any one of the three must not interfere with the drive for the others. Efforts at
improvement need to be coordinated and integrated. The real cost of quality is the cost of
avoiding non-conformance and failure. Another cost is the cost of not having quality of
losing customers and wasting resources(Harcourt, 2014).
Quality in manufacturing products can be described in terms of the following dimensions
(Lindsay, 1997)
Performance :a product’s operating characteristics, features, reliability, and so on
Conformance :the extent to which physical and performance characteristics of a
product match pre-established standards
Durability
Serviceability :the extent to which one has the ability to repair a product quickly and
easily
Aesthetics
Perceived quality

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Service quality, although not as easily quantified and measured as product quality, can be
defined in terms of the following dimensions:
Time :how much time a customer must wait
Timeliness :he extent to which a service will be performed when promised
Completeness :the extent to which all items in the order are included
Courtesy :the extent to which front-line employees greet each customer
cheerfully and politely
Consistency :the extent to which services are delivered in the same fashion for
every customer, and every time for the same customer
Accessibility and convenience:the extent to which service is easy to obtain
Accuracy :the extent to which the service is performed right the first time
Responsiveness:the extent to which service personnel react quickly and resolve
unexpected problems (Lindsay, 1997).

7. 6
3. CONCLUSION
The quality and productivity are the related each other in producing any construction.
It is the main characteristic must exist in the productions. It’s same as to approaches in
what we doing something in our life same goes to the manufactured industries.
Importance to all company to apply this approaches.
In the nutshell, as the student Bachelor of Science (HONS.) Furniture Technology,
same goes to us. We need to be more complex in sort of identified the quality in our work
and the productivity of us to achieve the our goals and university.

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4. REFERENCES
Deming, W. (1982). Quality, Productivity, and Competitive Position. Cambrige MA: MIT
Center for Advanced Engineering Study.
Harcourt, H. M. (2014). Relationship between productivity and quality. Retrieved from
CiffNotes.com: http://www.cliffsnotes.com/more-subjects/principles-of-
management/productivity-and-total-quality-management/productivity-and-quality
Kontoghiiorghes, C. (2003). Examining the Association Between Quality and Productivity
Performance in a Service Organization. Quality and Productivity, 1, volume 10.
Lindsay, W. a. (1997). Total Quality and Organizational Development . Total Quality and
Organizational Development .
Robert M.Grant, R. S. (15 January, 1994). TQM's challenge to management theory and
practice. MIT Sloan Management Review, p. 1.