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MGT 205
Professional
Communication
Russ Ray, Instructor
Workshop 1 Agenda
• Devotion / Prayer
• Course Introduction
• Break (7:15)
• What Is Communication?
• Sundown Bakery
• Break (8:30)
• Who Wants an A?
• Next Week
Survey
•Name
•Occupation
•Significant other / children
•What do you want out of this
class? (besides an A)
Devotion/Prayer
Why Do You Work?
Think About It
•What specific instructions about our
attitudes and actions on the job are
given to Christians?
•What positive aspects of work do
you see in these passages?
Doing Your Best
22 Servants, do what you're told by
your earthly masters. And don't
just do the minimum that will get
you by. Do your best.
23 Work from the heart for your real
Master, for God, confident that
you'll get paid in full when you
come into your inheritance.
Colossians 3:22–25 (MSG)
Doing Your Best
24 Keep in mind always that the
ultimate Master you're serving is
Christ.
25 The sullen servant who does
shoddy work will be held
responsible. Being a follower of
Jesus doesn't cover up bad work.
Colossians 3:22–25 (MSG)
Doing Your Best
29 Observe people who are good at
their work—skilled workers are
always in demand and admired;
they don't take a backseat to
anyone.
Proverbs 22:29 (MSG)
Doing Your Best
• What specific instructions about our
attitudes and actions on the job are given
to Christians?
• You're serving Christ.
• The sullen servant will be held responsible.
• Being a follower of Jesus doesn't cover up bad
work.
• Skilled workers are always in demand and
admired.
• Skilled workers don't take a backseat to
anyone.
Why Do You Work?
•Can a Christian find meaning and
satisfaction in any job? Why or why
not?
•What biblical principles do you find
most helpful in your everyday work
experience?
Course Introduction
Case Study Rubric
Analysis
• Content is comprehensive and accurate
• Major points are stated clearly and are well supported
• Research is adequate and addresses course content
• Gives concrete examples
70
Writing Mechanics
• Logical flow of ideas, i.e., introduction, main body, conclusion
• Clear and concise
• Accurate spelling and grammar
20
APA
• Title page
• Correct formatting
• In-text citations used
• Reference page
10
Total points 100
Chapter 1
Communicating at Work
What Is Communication?
The imparting or exchange of
information, ideas, or feelings
communication. (n.d.). Collins English Dictionary - Complete & Unabridged
10th Edition.
Channels
Channels
Communication Process Model
MessageEncoding Decoding
Feedback
Correction
Noise
Environment
Noise
Sundown Bakery
Case Study
Customer ServiceProduction
Bruce Carol
KimMarinaMaurice
Kiosks Stores New
Employees
Hans
Analyzing the Audience
•How much do they know?
•What do they want to know?
•What are their personal
preferences?
•Are there any significant
demographic characteristics?
Analyzing Yourself
•What is the goal of your
presentation?
•How much knowledge do you have
about the topic?
•What are your feelings about the
topic?
Capture Audience Attention
•Use humor / fun.
•Tell a story related to the topic.
•Involve audience participation.
•Tell something we don’t know.
Great Introductions…
…give your audience a reason to
listen.
…introduce your thesis.
…preview your presentation.
Avoid Organizational Flaws
•Taking too long to get to the point
•Including irrelevant material
•Leaving out necessary information
•Mixing up ideas
Memorable Conclusions…
…don’t simply restate the
introduction.
…give your audience an action item
to complete.
…have a positive ending and not just
a request for Q&A.
Next Week’s Homework
• Read Chapters 3, 4, 5 and 10 in
Communicating at Work.
• Read Chapters 3 and 4 in Point, Click &
Wow!
• Read “Accessing Pearson Tutor Center
for IWU” instructions.
• Follow instructions to access online paper
review service.
• Proof of registration required for WS2
participation grade (print/email).
2.3 Omnicom Marketing Case
folder
•Read Omnicom Marketing strategic
case on p. 56 of Communicating at
Work.
• Answer the five questions in the Student
Guide in a 2-page (minimum) response.
2.4 Outline/Key Slides folder
• Write an outline for the final
Communication Presentation.
• Use p. 280 of Communicating at Work as an
example.
• Create 3 key PowerPoint slides for the
final Communication Presentation.
• Title
• Objectives
• References
2.5 Conflict Management folder
•Each team member describes a
personally-experienced conflict.
• Use the four questions in the Student Guide.
• 1 – 2 paragraph summary per team member.
• Clearly identify each team member’s
contribution.
Mgt 205 workshop 1 slides

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Mgt 205 workshop 1 slides

  • 2. Workshop 1 Agenda • Devotion / Prayer • Course Introduction • Break (7:15) • What Is Communication? • Sundown Bakery • Break (8:30) • Who Wants an A? • Next Week
  • 3. Survey •Name •Occupation •Significant other / children •What do you want out of this class? (besides an A)
  • 5. Why Do You Work?
  • 6. Think About It •What specific instructions about our attitudes and actions on the job are given to Christians? •What positive aspects of work do you see in these passages?
  • 7. Doing Your Best 22 Servants, do what you're told by your earthly masters. And don't just do the minimum that will get you by. Do your best. 23 Work from the heart for your real Master, for God, confident that you'll get paid in full when you come into your inheritance. Colossians 3:22–25 (MSG)
  • 8. Doing Your Best 24 Keep in mind always that the ultimate Master you're serving is Christ. 25 The sullen servant who does shoddy work will be held responsible. Being a follower of Jesus doesn't cover up bad work. Colossians 3:22–25 (MSG)
  • 9. Doing Your Best 29 Observe people who are good at their work—skilled workers are always in demand and admired; they don't take a backseat to anyone. Proverbs 22:29 (MSG)
  • 10. Doing Your Best • What specific instructions about our attitudes and actions on the job are given to Christians? • You're serving Christ. • The sullen servant will be held responsible. • Being a follower of Jesus doesn't cover up bad work. • Skilled workers are always in demand and admired. • Skilled workers don't take a backseat to anyone.
  • 11. Why Do You Work? •Can a Christian find meaning and satisfaction in any job? Why or why not? •What biblical principles do you find most helpful in your everyday work experience?
  • 13. Case Study Rubric Analysis • Content is comprehensive and accurate • Major points are stated clearly and are well supported • Research is adequate and addresses course content • Gives concrete examples 70 Writing Mechanics • Logical flow of ideas, i.e., introduction, main body, conclusion • Clear and concise • Accurate spelling and grammar 20 APA • Title page • Correct formatting • In-text citations used • Reference page 10 Total points 100
  • 14.
  • 16. What Is Communication? The imparting or exchange of information, ideas, or feelings communication. (n.d.). Collins English Dictionary - Complete & Unabridged 10th Edition.
  • 17. Channels Channels Communication Process Model MessageEncoding Decoding Feedback Correction Noise Environment Noise
  • 20.
  • 21.
  • 22. Analyzing the Audience •How much do they know? •What do they want to know? •What are their personal preferences? •Are there any significant demographic characteristics?
  • 23. Analyzing Yourself •What is the goal of your presentation? •How much knowledge do you have about the topic? •What are your feelings about the topic?
  • 24. Capture Audience Attention •Use humor / fun. •Tell a story related to the topic. •Involve audience participation. •Tell something we don’t know.
  • 25. Great Introductions… …give your audience a reason to listen. …introduce your thesis. …preview your presentation.
  • 26. Avoid Organizational Flaws •Taking too long to get to the point •Including irrelevant material •Leaving out necessary information •Mixing up ideas
  • 27. Memorable Conclusions… …don’t simply restate the introduction. …give your audience an action item to complete. …have a positive ending and not just a request for Q&A.
  • 28.
  • 29. Next Week’s Homework • Read Chapters 3, 4, 5 and 10 in Communicating at Work. • Read Chapters 3 and 4 in Point, Click & Wow! • Read “Accessing Pearson Tutor Center for IWU” instructions. • Follow instructions to access online paper review service. • Proof of registration required for WS2 participation grade (print/email).
  • 30. 2.3 Omnicom Marketing Case folder •Read Omnicom Marketing strategic case on p. 56 of Communicating at Work. • Answer the five questions in the Student Guide in a 2-page (minimum) response.
  • 31. 2.4 Outline/Key Slides folder • Write an outline for the final Communication Presentation. • Use p. 280 of Communicating at Work as an example. • Create 3 key PowerPoint slides for the final Communication Presentation. • Title • Objectives • References
  • 32. 2.5 Conflict Management folder •Each team member describes a personally-experienced conflict. • Use the four questions in the Student Guide. • 1 – 2 paragraph summary per team member. • Clearly identify each team member’s contribution.