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Achieve innovative solutions with fast ROI
AGENDA
1. Identity Management

2. Business Process Management and Master Data Management

3. Enterprise Portal




                                                        www.ibsolution.bg   © IBSolution Bulgaria EOOD
Check your World Tour bag
 Everything you need to know on one mini CD




                                                    Achieve
                                              innovative solutions
                                                 with fast ROI!



  Slide 3                                                  www.ibsolution.bg   © IBSolution Bulgaria EOOD
SAP NetWeaver
 The most innovative platform from SAP




 Slide 4                                 www.ibsolution.bg   © IBSolution Bulgaria EOOD
Identity Management
 Project information


Customer: Randstad Deutschland GmbH & Co
Industry: Staffing and HR solutions
Turnover: 1,73 billion EUR
Employees: 63 000


Project goals:
 - Implementation of IdM for easy and flexible
 permission management
  - Stepwise migration of the data to the new
  system


 Slide 5                                         www.ibsolution.bg   © IBSolution Bulgaria EOOD
Identity Management
 What does identity management stand for?

                     Who                    may     what
                identities                        rights
                • employees int./ext.             • roles
                • customers                       • user profiles
                • suppliers                       • security groups
                • partners                        • distribution groups…




                rules                             systems
                • job descriptions                • applications
                • regulations                     • resources
                • compliance                      • transactions


                     why?                              where?
 Slide 6                                                            www.ibsolution.bg   © IBSolution Bulgaria EOOD
Identity Management
  Challenges

 decentralized user administration                                centralized identity management

                                               manual                                                          automatic
                                               creation and         workflow                                  provisioning
                                               maintenance
                                                                                     IDM


 empl.           empl.      empl.      empl.      empl.

                            SAP        SAP        Non                                       SAP         SAP             Non
                                                                   MS Active   MS                       ERP
MS Active
directory
             MS
             exchange
                            HCM        ERP        SAP              directory   exchange
                                                                                            HCM                         SAP

                         employees                                                         employee
                         master data                                                      master data

             •    time and cost consuming data maintenance
                                                              •    reduced costs (IT costs, licenses, maintenance)
             •    low data quality
                                                              •    centralized + automated Identity Management
             •    lack of traceability (on demand)
                                                              •    on time (de-) provisioning of entries
             •    safety and revision critical
                                                              •    traceability (Who, when, why and by when were given authorizations?
             •    correctness of licensing is questionable
   Slide 7                                                                                          www.ibsolution.bg    © IBSolution Bulgaria EOOD
Identity Management
 Central User Administration (ABAP) vs. Identity Management

                                                                      SAP NetWeaver Identity
  Functionality                            CUA (ABAP – trans. SU01)
                                                                      Management

                                                                      SAP (ABAP and Java) and Non-
  Source /target systems                   SAP (only ABAP)
                                                                      SAP

  Workflow support                         no                         yes

  role-based access control                none (except for HR)       yes

  role hierarchies                         no                         yes

  cross-system role assignment             manual                     automatic


  Password administration                  initial passwords          yes, incl. workflow support

 Slide 8                                                                          www.ibsolution.bg   © IBSolution Bulgaria EOOD
Identity Management
 Infrastructure




                      - Portal is used for single sign on to backend systems
                      - 2 separate backend clients for internal and external
                      employees (010 and 050) in HR
                       - Active directory for Citrix and workstation users that
                      connect over an exchange server
                      - Asynchronous communication with the backend
                      using PI




 Slide 9                                               www.ibsolution.bg   © IBSolution Bulgaria EOOD
Identity Management
 Solution overview


                                                    Data sources
                              Internal employees                     External employees
                              (SAP HR client 50)                     (SAP HR client 10)
                                                                                                Access via
     Update                                                                                      SAP EP
                                              SAP Identity Management
                             Automated activities                     Manual activities
                                                                                                       Forms


      E-mail
                                                    Target systems
                Active Directory        SAP ERP         SAP HR       SAP CRM                SAP BW


 Slide 10                                                                                 www.ibsolution.bg   © IBSolution Bulgaria EOOD
Identity Management
 Personal number creation




                                    Old personal
                     System                        SAP IdM number
                                      number




                 Active Directory    DE<pernr>        A00000


                                     RNLVDxxx
                       SAP            Namev           A00000
                                     R9Namev

 Slide 11                                                www.ibsolution.bg   © IBSolution Bulgaria EOOD
Identity Management
 Duplicate check

     - Duplicates could be caused by:
            -   Re-entry with another personal number
            -   Company change inside Randstad-Group
            -   Occupation in more than one sub company in the group at the same time
     -      Duplicates check succeeds semi-automatically following an algorithm

                 old identity                                                     duplicate
      Personal number:           003012345                          Personal number:           00306587
      IDM-identification:        003012345-A12345                   IDM-identification:        n/a
      Family:                    Mustermann                         Family:                    Mustermann
      Name:                      Max                                Name:                      Max
      Date of birth:             01.05.1975                         Date of birth:             01.05.1975
      Function:                  Sales dispatcher                   Function:                  Office manager
      Cost centre:               1234                               Cost centre:               1546

 Slide 12                                                                                     www.ibsolution.bg   © IBSolution Bulgaria EOOD
Identity Management
 Process flow for permissions request



       - first assignment of
       authorizations takes place
       automatically based on
       function description and cost
       center
       - further required
       authorizations are processed
       via request workflow
       - the user fills in a free text
       application form for the
       authorizations needed by
       himself or another user

 Slide 13                                www.ibsolution.bg   © IBSolution Bulgaria EOOD
Identity Management
 Our IdM expertise


- Leading SAP IdM implementing partner with projects ranging from
800 to 60.000 identities
- One of the first SAP Special Expertise Partners for SAP IdM (2008)
- Success stories, best-practices, SAP IdM book by SAP Press




 Slide 14                                                              www.ibsolution.bg   © IBSolution Bulgaria EOOD
Business Process Management and Master Data Management
 Project information

Customer: Karl Storz GmbH & Co
Industry: Medical equipment
Turnover: 900 million EUR
Employees: 5000

Project goals:
- Building a company-wide standardized master data
  management
- High data quality as a basis for correct reporting and
  contemporary international company management




 Slide 15                                                  www.ibsolution.bg   © IBSolution Bulgaria EOOD
Business Process Management and Master Data Management
 Business Process Management

     SAP NetWeaver                     Comprehensive process management
     Business Process Management
                                       ■ Orchestration of human activities with automated steps
              Process        Process
                             Process
              Composer       Desk
                             Desk      ■ Graphical modelling using BPMN
            Process Server
                                       Modelling of event-triggered processes
                                       ■ Seamless integration of services, events and tasks
                                       ■ Web services, RFCs and BRM integration

                                       Integrated composition environment
                                       ■ Integrated toolbox in NWDS
                                       ■ Model-driven development
                                       ■ ESR-Integration
                                       ■ Lifecycle management through NWDI

 Slide 16                                                                       www.ibsolution.bg   © IBSolution Bulgaria EOOD
Business Process Management and Master Data Management
 Business Rules Management

                                         Examples for rules in BRM
    SAP NetWeaver
    Business Rules Management            ■ Complex decisions (price determination, granting of credit…)
              Rules            Process
                           Rules
                                         ■ Determining of responsibility (rule-based assignment of tasks)
              Composer         Desk
                           Management
                                         ■ Decisions in process flow (conditions)
            Rules Engine
                                         ■ Rules for limit and threshold value, tolerances
                                         ■ Data derivations

                                         Definition of rules
                                          Definition with no need of programming
                                            Transparency of rules even for the departments, due to their
                                             presentation in a comprehensive and legible form (Excel)
                                            Adaptation of rules through web interfaces


 Slide 17                                                                       www.ibsolution.bg   © IBSolution Bulgaria EOOD
Business Process Management and Master Data Management
 Master Data Management

                                  change

   create                                                                block




                     ERP   SRM       CRM       Non-SAP   others

 Slide 18                                                  www.ibsolution.bg   © IBSolution Bulgaria EOOD
Business Process Management and Master Data Management
 Master Data Management

                                    change

       create                                                            block




                                      MDM




                ERP       SRM         CRM      Non-SAP     others

 Slide 19                                                www.ibsolution.bg   © IBSolution Bulgaria EOOD
Business Process Management and Master Data Management
 Solution overview

            Workflow
            ( 5 BPM processes)         create                  change                       block

                                                        Enterprise Portal
             Standard WebDynpro                                                           WebDynpro elements
             MDM - iViews




                                                  ERP views              Catalogue data   Master data
                                  PI                                     Sales texts




                                            ERP
                                            ERP
                                                                        SAP MDM 7.1
                                                                                                                Other target systems
 Slide 20                                                                                               www.ibsolution.bg   © IBSolution Bulgaria EOOD
Business Process Management and Master Data Management
 Before and after



       BEFORE

                                      • Check                   • Recreate message
                                                                                           • Data enrichment
                                      • Data entry                                         • Check



                    Requester   Master data team                                     Departments



                                     • Check                                                • Data enrichment
                                     • Monitoring                                           • Release
                                     • Definition of rules


                                                     SAP NetWeaver Portal
      NOW

 Slide 21                                                                                            www.ibsolution.bg   © IBSolution Bulgaria EOOD
Business Process Management and Master Data Management
 The ultimate solution for any master data




               Customer
                               Vendor/Supplier
       Material

                     Human resources


  Self-services
                          Vending machines




 Slide 22                                                www.ibsolution.bg   © IBSolution Bulgaria EOOD
Enterprise Portal
 Project information


 Customer: IBSolution GmbH
 Industry: Consulting services


  Internal project



 Project goals:
 - Easy to use CMS for Enterprise Portal
 - Full CI representation
 - Reuse of information
 - Application integration


 Slide 23                                  www.ibsolution.bg   © IBSolution Bulgaria EOOD
Enterprise Portal
 Overview




            Marketing platform:                       Application platform:

            Online representation of the              Access to many backend systems,
            company‘s corporate identity              applications and reports


                                           Internet
                                           Intranet


            Collaboration platform:                   Process platform:

            Collaboration work-spaces,                Monitoring of processes, tasks
            Forums, Wikis                             and their deadlines




 Slide 24                                                                 www.ibsolution.bg   © IBSolution Bulgaria EOOD
Enterprise Portal
 Stop scaling, start optimizing


 Common pain points:

             Database communication problems – when the whole portal uses only one database for all
                relevant information (PCD, KM, navigation, user personal data, other content, e.g.)
               Framework size – the standard SAP framework loads almost its complete code already in
                the beginning , no matter if it will be used, or not. However most users want only to use the
                portal for SSO purposes
               Content availability and creation – content could be hard to create and maintain or it may
                not serve its purpose
               Low reusability – already available data is not being reused, but rather created in duplicate,
                therefore increasing the performance gap




 Slide 25                                                                               www.ibsolution.bg   © IBSolution Bulgaria EOOD
Enterprise Portal
 ContEx

 The ContEx framework that is distributed from IBSolution as add-on to the portal allows for
     splitting different content among more databases and thus lowering the load on the main portal
     database



                     Portal                    Portal
                                                                 +
                               Systems
                               Navigation
                               Content




 Slide 26                                                                      www.ibsolution.bg   © IBSolution Bulgaria EOOD
Enterprise Portal
 Advantages of using ContEx


  Improves main database performance by splitting portal content among separate storages based
       on type and purpose
      Fully compatible with future SAP Service Pack releases
      Multiple aliases for device-oriented access – mobile, desktop, low-bandwith
      Reduced framework size – load on demand
      Straightforward navigation organization and management with activate functionality
      Automatic error reporting – each time a runtime error gets displayed on the screen, it can be
       reported directly per email with one mouse click
      Customized look & feel following the company’s corporate identity
      Easy content creation and maintainability
      Multi-language support
      Guided end user process flows
      Portal search

 Slide 27                                                                         www.ibsolution.bg   © IBSolution Bulgaria EOOD
Enterprise Portal
 Comparison of the different optimization scenarios


                             SAP Portal 7.0            SAP Portal 7.02 /   SAP Portal 7.0 +         SAP Portal 7.02 /
                                                             7.3               ContEx                 7.3 + ContEx
Optimization
Framework

Database
communication

Content creation
and maintenance
                          using WPC                   using WPC

Reusability


 Slide 28                                                                                www.ibsolution.bg   © IBSolution Bulgaria EOOD
TODOR PETROV
                                             Manager - procurator




                                                                                                                       IBSolution Bulgaria EOOD

A good business offers solutions that are easy to implement. We offer you the way to the easy SAP solutions.           85 Aleksandar Malinov Blvd.
                                                                                                                       1715 Sofia, Bulgaria
Other make promises, we keep them!
                                                                                                                       T: +359 2 4652907
                                                                                                                       M: info@ibsolution.bg
                                                                                                                       I: www.ibsolution.bg
                                                                                                               www.ibsolution.bg   © IBSolution Bulgaria EOOD

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IBSolution Bulgaria at SAP World tour 2011

  • 2. AGENDA 1. Identity Management 2. Business Process Management and Master Data Management 3. Enterprise Portal www.ibsolution.bg © IBSolution Bulgaria EOOD
  • 3. Check your World Tour bag Everything you need to know on one mini CD Achieve innovative solutions with fast ROI! Slide 3 www.ibsolution.bg © IBSolution Bulgaria EOOD
  • 4. SAP NetWeaver The most innovative platform from SAP Slide 4 www.ibsolution.bg © IBSolution Bulgaria EOOD
  • 5. Identity Management Project information Customer: Randstad Deutschland GmbH & Co Industry: Staffing and HR solutions Turnover: 1,73 billion EUR Employees: 63 000 Project goals: - Implementation of IdM for easy and flexible permission management - Stepwise migration of the data to the new system Slide 5 www.ibsolution.bg © IBSolution Bulgaria EOOD
  • 6. Identity Management What does identity management stand for? Who may what identities rights • employees int./ext. • roles • customers • user profiles • suppliers • security groups • partners • distribution groups… rules systems • job descriptions • applications • regulations • resources • compliance • transactions why? where? Slide 6 www.ibsolution.bg © IBSolution Bulgaria EOOD
  • 7. Identity Management Challenges decentralized user administration centralized identity management manual automatic creation and workflow provisioning maintenance IDM empl. empl. empl. empl. empl. SAP SAP Non SAP SAP Non MS Active MS ERP MS Active directory MS exchange HCM ERP SAP directory exchange HCM SAP employees employee master data master data • time and cost consuming data maintenance • reduced costs (IT costs, licenses, maintenance) • low data quality • centralized + automated Identity Management • lack of traceability (on demand) • on time (de-) provisioning of entries • safety and revision critical • traceability (Who, when, why and by when were given authorizations? • correctness of licensing is questionable Slide 7 www.ibsolution.bg © IBSolution Bulgaria EOOD
  • 8. Identity Management Central User Administration (ABAP) vs. Identity Management SAP NetWeaver Identity Functionality CUA (ABAP – trans. SU01) Management SAP (ABAP and Java) and Non- Source /target systems SAP (only ABAP) SAP Workflow support no yes role-based access control none (except for HR) yes role hierarchies no yes cross-system role assignment manual automatic Password administration initial passwords yes, incl. workflow support Slide 8 www.ibsolution.bg © IBSolution Bulgaria EOOD
  • 9. Identity Management Infrastructure - Portal is used for single sign on to backend systems - 2 separate backend clients for internal and external employees (010 and 050) in HR - Active directory for Citrix and workstation users that connect over an exchange server - Asynchronous communication with the backend using PI Slide 9 www.ibsolution.bg © IBSolution Bulgaria EOOD
  • 10. Identity Management Solution overview Data sources Internal employees External employees (SAP HR client 50) (SAP HR client 10) Access via Update SAP EP SAP Identity Management Automated activities Manual activities Forms E-mail Target systems Active Directory SAP ERP SAP HR SAP CRM SAP BW Slide 10 www.ibsolution.bg © IBSolution Bulgaria EOOD
  • 11. Identity Management Personal number creation Old personal System SAP IdM number number Active Directory DE<pernr> A00000 RNLVDxxx SAP Namev A00000 R9Namev Slide 11 www.ibsolution.bg © IBSolution Bulgaria EOOD
  • 12. Identity Management Duplicate check - Duplicates could be caused by: - Re-entry with another personal number - Company change inside Randstad-Group - Occupation in more than one sub company in the group at the same time - Duplicates check succeeds semi-automatically following an algorithm old identity duplicate Personal number: 003012345 Personal number: 00306587 IDM-identification: 003012345-A12345 IDM-identification: n/a Family: Mustermann Family: Mustermann Name: Max Name: Max Date of birth: 01.05.1975 Date of birth: 01.05.1975 Function: Sales dispatcher Function: Office manager Cost centre: 1234 Cost centre: 1546 Slide 12 www.ibsolution.bg © IBSolution Bulgaria EOOD
  • 13. Identity Management Process flow for permissions request - first assignment of authorizations takes place automatically based on function description and cost center - further required authorizations are processed via request workflow - the user fills in a free text application form for the authorizations needed by himself or another user Slide 13 www.ibsolution.bg © IBSolution Bulgaria EOOD
  • 14. Identity Management Our IdM expertise - Leading SAP IdM implementing partner with projects ranging from 800 to 60.000 identities - One of the first SAP Special Expertise Partners for SAP IdM (2008) - Success stories, best-practices, SAP IdM book by SAP Press Slide 14 www.ibsolution.bg © IBSolution Bulgaria EOOD
  • 15. Business Process Management and Master Data Management Project information Customer: Karl Storz GmbH & Co Industry: Medical equipment Turnover: 900 million EUR Employees: 5000 Project goals: - Building a company-wide standardized master data management - High data quality as a basis for correct reporting and contemporary international company management Slide 15 www.ibsolution.bg © IBSolution Bulgaria EOOD
  • 16. Business Process Management and Master Data Management Business Process Management SAP NetWeaver Comprehensive process management Business Process Management ■ Orchestration of human activities with automated steps Process Process Process Composer Desk Desk ■ Graphical modelling using BPMN Process Server Modelling of event-triggered processes ■ Seamless integration of services, events and tasks ■ Web services, RFCs and BRM integration Integrated composition environment ■ Integrated toolbox in NWDS ■ Model-driven development ■ ESR-Integration ■ Lifecycle management through NWDI Slide 16 www.ibsolution.bg © IBSolution Bulgaria EOOD
  • 17. Business Process Management and Master Data Management Business Rules Management Examples for rules in BRM SAP NetWeaver Business Rules Management ■ Complex decisions (price determination, granting of credit…) Rules Process Rules ■ Determining of responsibility (rule-based assignment of tasks) Composer Desk Management ■ Decisions in process flow (conditions) Rules Engine ■ Rules for limit and threshold value, tolerances ■ Data derivations Definition of rules  Definition with no need of programming  Transparency of rules even for the departments, due to their presentation in a comprehensive and legible form (Excel)  Adaptation of rules through web interfaces Slide 17 www.ibsolution.bg © IBSolution Bulgaria EOOD
  • 18. Business Process Management and Master Data Management Master Data Management change create block ERP SRM CRM Non-SAP others Slide 18 www.ibsolution.bg © IBSolution Bulgaria EOOD
  • 19. Business Process Management and Master Data Management Master Data Management change create block MDM ERP SRM CRM Non-SAP others Slide 19 www.ibsolution.bg © IBSolution Bulgaria EOOD
  • 20. Business Process Management and Master Data Management Solution overview Workflow ( 5 BPM processes) create change block Enterprise Portal Standard WebDynpro WebDynpro elements MDM - iViews ERP views Catalogue data Master data PI Sales texts ERP ERP SAP MDM 7.1 Other target systems Slide 20 www.ibsolution.bg © IBSolution Bulgaria EOOD
  • 21. Business Process Management and Master Data Management Before and after BEFORE • Check • Recreate message • Data enrichment • Data entry • Check Requester Master data team Departments • Check • Data enrichment • Monitoring • Release • Definition of rules SAP NetWeaver Portal NOW Slide 21 www.ibsolution.bg © IBSolution Bulgaria EOOD
  • 22. Business Process Management and Master Data Management The ultimate solution for any master data Customer Vendor/Supplier Material Human resources Self-services Vending machines Slide 22 www.ibsolution.bg © IBSolution Bulgaria EOOD
  • 23. Enterprise Portal Project information Customer: IBSolution GmbH Industry: Consulting services Internal project Project goals: - Easy to use CMS for Enterprise Portal - Full CI representation - Reuse of information - Application integration Slide 23 www.ibsolution.bg © IBSolution Bulgaria EOOD
  • 24. Enterprise Portal Overview Marketing platform: Application platform: Online representation of the Access to many backend systems, company‘s corporate identity applications and reports Internet Intranet Collaboration platform: Process platform: Collaboration work-spaces, Monitoring of processes, tasks Forums, Wikis and their deadlines Slide 24 www.ibsolution.bg © IBSolution Bulgaria EOOD
  • 25. Enterprise Portal Stop scaling, start optimizing  Common pain points:  Database communication problems – when the whole portal uses only one database for all relevant information (PCD, KM, navigation, user personal data, other content, e.g.)  Framework size – the standard SAP framework loads almost its complete code already in the beginning , no matter if it will be used, or not. However most users want only to use the portal for SSO purposes  Content availability and creation – content could be hard to create and maintain or it may not serve its purpose  Low reusability – already available data is not being reused, but rather created in duplicate, therefore increasing the performance gap Slide 25 www.ibsolution.bg © IBSolution Bulgaria EOOD
  • 26. Enterprise Portal ContEx  The ContEx framework that is distributed from IBSolution as add-on to the portal allows for splitting different content among more databases and thus lowering the load on the main portal database Portal Portal + Systems Navigation Content Slide 26 www.ibsolution.bg © IBSolution Bulgaria EOOD
  • 27. Enterprise Portal Advantages of using ContEx  Improves main database performance by splitting portal content among separate storages based on type and purpose  Fully compatible with future SAP Service Pack releases  Multiple aliases for device-oriented access – mobile, desktop, low-bandwith  Reduced framework size – load on demand  Straightforward navigation organization and management with activate functionality  Automatic error reporting – each time a runtime error gets displayed on the screen, it can be reported directly per email with one mouse click  Customized look & feel following the company’s corporate identity  Easy content creation and maintainability  Multi-language support  Guided end user process flows  Portal search Slide 27 www.ibsolution.bg © IBSolution Bulgaria EOOD
  • 28. Enterprise Portal Comparison of the different optimization scenarios SAP Portal 7.0 SAP Portal 7.02 / SAP Portal 7.0 + SAP Portal 7.02 / 7.3 ContEx 7.3 + ContEx Optimization Framework Database communication Content creation and maintenance using WPC using WPC Reusability Slide 28 www.ibsolution.bg © IBSolution Bulgaria EOOD
  • 29. TODOR PETROV Manager - procurator IBSolution Bulgaria EOOD A good business offers solutions that are easy to implement. We offer you the way to the easy SAP solutions. 85 Aleksandar Malinov Blvd. 1715 Sofia, Bulgaria Other make promises, we keep them! T: +359 2 4652907 M: info@ibsolution.bg I: www.ibsolution.bg www.ibsolution.bg © IBSolution Bulgaria EOOD