SlideShare ist ein Scribd-Unternehmen logo

CRM and CRM Phases

•Als PPT, PDF herunterladen•
•
I
itsvineeth209
BildungBusinessTechnologie
1 von 24
Customer Relationship Management (CRM) by Abhishek Tatachar
Highlights ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Evolution ,[object Object],[object Object],[object Object],[object Object]
What is CRM ? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Layman Definition of CRM The process includes collecting customer data, analyzing this data to make decisions which helps to make new customers and satisfy the existing ones.
Planning Phase ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Assessment Phase ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Execution Phase ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Technology behind Assessment Phase Data Mining Data Warehouse OLAP Server Warehouse containing Customer data. Multidimensional Structures to facilitate better and fast analysis of data. Integrates with Data Warehouse & OLAP to implement intelligent algorithms to discover patterns . User analyzes these patterns to take decisions suitable for his business.
DATA WAREHOUSING ,[object Object],[object Object],[object Object],[object Object],DISTINGUISHABLE FEATURES ,[object Object],[object Object],[object Object],TERMINOLOGY Data Mart- Contains data about a specific subject. Metadata- Describes the data stored in data warehouse. Data Cleansing- The process of ensuring that all values in a dataset are consistent and correctly recorded ETL- Extraction, Transformation and Loading of Data.
A Typical Data Warehouse Data Warehouse Detailed Data Data Mart Data Mart Data Mart Summarized Data Meta Data Data about data. Facilitates in firing queries on detailed data. Data marts contain data specific to a subject. customer campaign sales
OLAP ,[object Object],[object Object],DISTINGUISHABLE FEATURES ,[object Object],[object Object]
Data Model Of OLAP ,[object Object],[object Object],[object Object]
Data Model Of OLAP ,[object Object],[object Object],[object Object],To obtain answers to the above shown queries from a data model, OLAP cubes are created. OLAP cubes are not strictly cuboids-it is a name given to the process of linking data from different dimensions.
Interaction b/n Warehouse & OLAP Extract Data from Warehouse Transform and Standardize Data Import to OLAP Database Build Cubes Produce Reports Process of transforming warehouse data
How does Data Mining help CRM ,[object Object],[object Object],[object Object],[object Object],[object Object]
With CRM, a business can … ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Leading CRM Vendors ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Screenshots of mySAP ,[object Object],[object Object],[object Object],[object Object],[object Object]
Screenshots of mySAP
Screenshots (continued)
Limits ,[object Object],[object Object],[object Object],[object Object]
Conclusion ,[object Object],[object Object],[object Object],[object Object]
References ,[object Object],[object Object],[object Object],[object Object],[object Object]
Thank You

Empfohlen

Session 2 evolution of crm
Session 2 evolution of crmSession 2 evolution of crm
Session 2 evolution of crmDelwin Arikatt
 
Customer Relationship Management
Customer Relationship ManagementCustomer Relationship Management
Customer Relationship ManagementMishaalhk
 
E-CRM
E-CRME-CRM
E-CRMNavita Khanna
 
Components and Elements of Customer Relationship Management
Components and Elements of Customer Relationship ManagementComponents and Elements of Customer Relationship Management
Components and Elements of Customer Relationship Managementannamlingam1980
 
Types of crm
Types of crmTypes of crm
Types of crmKeerthana Dulip Kumar
 
Customer relationship management
Customer relationship managementCustomer relationship management
Customer relationship managementOmkareshwar Banore
 
Unit 1
Unit 1Unit 1
Unit 1Vatsana Technologies Pte Ltd
 
ppt of crm
ppt of crmppt of crm
ppt of crmMundirika Sah
 

Empfohlen

Session 2 evolution of crm
Session 2 evolution of crmSession 2 evolution of crm
Session 2 evolution of crmDelwin Arikatt
 
Customer Relationship Management
Customer Relationship ManagementCustomer Relationship Management
Customer Relationship ManagementMishaalhk
 
E-CRM
E-CRME-CRM
E-CRMNavita Khanna
 
Components and Elements of Customer Relationship Management
Components and Elements of Customer Relationship ManagementComponents and Elements of Customer Relationship Management
Components and Elements of Customer Relationship Managementannamlingam1980
 
Types of crm
Types of crmTypes of crm
Types of crmKeerthana Dulip Kumar
 
Customer relationship management
Customer relationship managementCustomer relationship management
Customer relationship managementOmkareshwar Banore
 
Unit 1
Unit 1Unit 1
Unit 1Vatsana Technologies Pte Ltd
 
ppt of crm
ppt of crmppt of crm
ppt of crmMundirika Sah
 
ECRM and ROLES of CRM
ECRM and ROLES of CRMECRM and ROLES of CRM
ECRM and ROLES of CRMRani More
 
Customer Relationship Management
Customer Relationship ManagementCustomer Relationship Management
Customer Relationship ManagementRam Dutt Shukla
 
E- CRM
E- CRME- CRM
E- CRMSrinivas Methuku
 
Crm objectives
Crm objectivesCrm objectives
Crm objectivesHarpreet Kaur
 
Crm
CrmCrm
CrmJothi Ram
 
Customer relationship management
Customer relationship managementCustomer relationship management
Customer relationship managementAsad Ullah
 
Crm unit 1
Crm unit 1Crm unit 1
Crm unit 1Dnyan Bharti society/BMS,Dahanu
 
Customer relationship management (crm)
Customer relationship management (crm)Customer relationship management (crm)
Customer relationship management (crm)Babasab Patil
 
Customer relationship management
Customer relationship managementCustomer relationship management
Customer relationship managementcharanreddy589
 
The Basics Of CRM
The Basics Of CRMThe Basics Of CRM
The Basics Of CRMAmal Biswas
 
Customer Relationship Management
Customer Relationship ManagementCustomer Relationship Management
Customer Relationship ManagementDr. Praveen Pillai
 
CRMSession 1 - Introduction to Customer Relationship Management
CRMSession 1 - Introduction to Customer Relationship ManagementCRMSession 1 - Introduction to Customer Relationship Management
CRMSession 1 - Introduction to Customer Relationship ManagementWelingkar Institute of Management Development & Research (WeSchool)
 
Why Crm By Ken Odero
Why Crm By Ken OderoWhy Crm By Ken Odero
Why Crm By Ken Oderooderoken
 
Crm final ppt
Crm final pptCrm final ppt
Crm final pptKrishma Sandesra
 
Analytical Crm
Analytical CrmAnalytical Crm
Analytical CrmApurv Gourav
 
Handbook on Customer Relationship Management
Handbook on Customer Relationship ManagementHandbook on Customer Relationship Management
Handbook on Customer Relationship ManagementHARIKRISHNAN N R
 
Customer Relationship Management
Customer Relationship ManagementCustomer Relationship Management
Customer Relationship ManagementPriyaRamalingam5493
 
CRM Concepts
CRM Concepts CRM Concepts
CRM Concepts Saurabh Sharma
 
Call Centre CRM
Call Centre CRMCall Centre CRM
Call Centre CRMjuliawitz
 
Crm
CrmCrm
CrmHitesh Srivastava
 
Connect Bridge Universal Marketo Connector
Connect Bridge Universal Marketo ConnectorConnect Bridge Universal Marketo Connector
Connect Bridge Universal Marketo ConnectorConnecting Software
 
Cms project-failing-the-software-or-the-partner
Cms project-failing-the-software-or-the-partnerCms project-failing-the-software-or-the-partner
Cms project-failing-the-software-or-the-partnernonlinear creations
 

Weitere ähnliche Inhalte

Was ist angesagt?

ECRM and ROLES of CRM
ECRM and ROLES of CRMECRM and ROLES of CRM
ECRM and ROLES of CRMRani More
 
Customer Relationship Management
Customer Relationship ManagementCustomer Relationship Management
Customer Relationship ManagementRam Dutt Shukla
 
Customer relationship management
Customer relationship managementCustomer relationship management
Customer relationship managementAsad Ullah
 
Customer relationship management (crm)
Customer relationship management (crm)Customer relationship management (crm)
Customer relationship management (crm)Babasab Patil
 
Customer relationship management
Customer relationship managementCustomer relationship management
Customer relationship managementcharanreddy589
 
The Basics Of CRM
The Basics Of CRMThe Basics Of CRM
The Basics Of CRMAmal Biswas
 
Customer Relationship Management
Customer Relationship ManagementCustomer Relationship Management
Customer Relationship ManagementDr. Praveen Pillai
 
Why Crm By Ken Odero
Why Crm By Ken OderoWhy Crm By Ken Odero
Why Crm By Ken Oderooderoken
 
Handbook on Customer Relationship Management
Handbook on Customer Relationship ManagementHandbook on Customer Relationship Management
Handbook on Customer Relationship ManagementHARIKRISHNAN N R
 
Customer Relationship Management
Customer Relationship ManagementCustomer Relationship Management
Customer Relationship ManagementPriyaRamalingam5493
 
Call Centre CRM
Call Centre CRMCall Centre CRM
Call Centre CRMjuliawitz
 

Was ist angesagt? (20)

ECRM and ROLES of CRM
ECRM and ROLES of CRMECRM and ROLES of CRM
ECRM and ROLES of CRM
 
Customer Relationship Management
Customer Relationship ManagementCustomer Relationship Management
Customer Relationship Management
 
E- CRM
E- CRME- CRM
E- CRM
 
Crm objectives
Crm objectivesCrm objectives
Crm objectives
 
Crm
CrmCrm
Crm
 
Customer relationship management
Customer relationship managementCustomer relationship management
Customer relationship management
 
Crm unit 1
Crm unit 1Crm unit 1
Crm unit 1
 
Customer relationship management (crm)
Customer relationship management (crm)Customer relationship management (crm)
Customer relationship management (crm)
 
Customer relationship management
Customer relationship managementCustomer relationship management
Customer relationship management
 
The Basics Of CRM
The Basics Of CRMThe Basics Of CRM
The Basics Of CRM
 
Customer Relationship Management
Customer Relationship ManagementCustomer Relationship Management
Customer Relationship Management
 
CRMSession 1 - Introduction to Customer Relationship Management
CRMSession 1 - Introduction to Customer Relationship ManagementCRMSession 1 - Introduction to Customer Relationship Management
CRMSession 1 - Introduction to Customer Relationship Management
 
Why Crm By Ken Odero
Why Crm By Ken OderoWhy Crm By Ken Odero
Why Crm By Ken Odero
 
Crm final ppt
Crm final pptCrm final ppt
Crm final ppt
 
Analytical Crm
Analytical CrmAnalytical Crm
Analytical Crm
 
Handbook on Customer Relationship Management
Handbook on Customer Relationship ManagementHandbook on Customer Relationship Management
Handbook on Customer Relationship Management
 
Customer Relationship Management
Customer Relationship ManagementCustomer Relationship Management
Customer Relationship Management
 
CRM Concepts
CRM Concepts CRM Concepts
CRM Concepts
 
Call Centre CRM
Call Centre CRMCall Centre CRM
Call Centre CRM
 
Crm
CrmCrm
Crm
 

Andere mochten auch

Connect Bridge Universal Marketo Connector
Connect Bridge Universal Marketo ConnectorConnect Bridge Universal Marketo Connector
Connect Bridge Universal Marketo ConnectorConnecting Software
 
Cms project-failing-the-software-or-the-partner
Cms project-failing-the-software-or-the-partnerCms project-failing-the-software-or-the-partner
Cms project-failing-the-software-or-the-partnernonlinear creations
 
Summitup Crm Cms Sideshare
Summitup Crm Cms SideshareSummitup Crm Cms Sideshare
Summitup Crm Cms SideshareDavid Esrati
 
Choosing the Right CRM
Choosing the Right CRMChoosing the Right CRM
Choosing the Right CRMJohn Paul
 
Sales force case study kartix
Sales force case study kartixSales force case study kartix
Sales force case study kartixthu ra
 
Social CRM - Functional Architecture and Interactions Flow
Social CRM - Functional Architecture and Interactions FlowSocial CRM - Functional Architecture and Interactions Flow
Social CRM - Functional Architecture and Interactions FlowFabio Cipriani
 
VIEW Inside My Marketing Technology Stack
VIEW Inside My Marketing Technology StackVIEW Inside My Marketing Technology Stack
VIEW Inside My Marketing Technology StackBill Schilling
 
Efficy CRM architecture
Efficy CRM architectureEfficy CRM architecture
Efficy CRM architectureEfficy CRM
 
มัดใจ ลูกค้าด้วย Crm & cem
มัดใจ ลูกค้าด้วย Crm & cemมัดใจ ลูกค้าด้วย Crm & cem
มัดใจ ลูกค้าด้วย Crm & cemWICEFreight
 

Andere mochten auch (12)

Connect Bridge Universal Marketo Connector
Connect Bridge Universal Marketo ConnectorConnect Bridge Universal Marketo Connector
Connect Bridge Universal Marketo Connector
 
Cms project-failing-the-software-or-the-partner
Cms project-failing-the-software-or-the-partnerCms project-failing-the-software-or-the-partner
Cms project-failing-the-software-or-the-partner
 
Summitup Crm Cms Sideshare
Summitup Crm Cms SideshareSummitup Crm Cms Sideshare
Summitup Crm Cms Sideshare
 
ERP CRM for Texttile SME
ERP CRM for Texttile SMEERP CRM for Texttile SME
ERP CRM for Texttile SME
 
Choosing the Right CRM
Choosing the Right CRMChoosing the Right CRM
Choosing the Right CRM
 
Seminar Open Source ERP/CRM
Seminar Open Source ERP/CRMSeminar Open Source ERP/CRM
Seminar Open Source ERP/CRM
 
Sales force case study kartix
Sales force case study kartixSales force case study kartix
Sales force case study kartix
 
Social CRM - Functional Architecture and Interactions Flow
Social CRM - Functional Architecture and Interactions FlowSocial CRM - Functional Architecture and Interactions Flow
Social CRM - Functional Architecture and Interactions Flow
 
VIEW Inside My Marketing Technology Stack
VIEW Inside My Marketing Technology StackVIEW Inside My Marketing Technology Stack
VIEW Inside My Marketing Technology Stack
 
Efficy CRM architecture
Efficy CRM architectureEfficy CRM architecture
Efficy CRM architecture
 
มัดใจ ลูกค้าด้วย Crm & cem
มัดใจ ลูกค้าด้วย Crm & cemมัดใจ ลูกค้าด้วย Crm & cem
มัดใจ ลูกค้าด้วย Crm & cem
 
CRM Architecture
CRM ArchitectureCRM Architecture
CRM Architecture
 

Ähnlich wie CRM and CRM Phases

What is OLAP -Data Warehouse Concepts - IT Online Training @ Newyorksys
What is OLAP -Data Warehouse Concepts - IT Online Training @ NewyorksysWhat is OLAP -Data Warehouse Concepts - IT Online Training @ Newyorksys
What is OLAP -Data Warehouse Concepts - IT Online Training @ NewyorksysNEWYORKSYS-IT SOLUTIONS
 
Datawarehouse Overview
Datawarehouse OverviewDatawarehouse Overview
Datawarehouse Overviewashok kumar
 
Datawarehousing
DatawarehousingDatawarehousing
Datawarehousingwork
 
Dataware housing
Dataware housingDataware housing
Dataware housingwork
 
Data warehouse
Data warehouseData warehouse
Data warehouse_123_
 
Data mining & data warehousing
Data mining & data warehousingData mining & data warehousing
Data mining & data warehousingShubha Brota Raha
 
Gulabs Ppt On Data Warehousing And Mining
Gulabs Ppt On Data Warehousing And MiningGulabs Ppt On Data Warehousing And Mining
Gulabs Ppt On Data Warehousing And Mininggulab sharma
 
Datawarehouse & bi introduction
Datawarehouse & bi introductionDatawarehouse & bi introduction
Datawarehouse & bi introductionShivmohan Purohit
 
Datawarehouse & bi introduction
Datawarehouse & bi introductionDatawarehouse & bi introduction
Datawarehouse & bi introductionguest7b34c2
 
Datawarehouse & bi introduction
Datawarehouse & bi introductionDatawarehouse & bi introduction
Datawarehouse & bi introductionShivmohan Purohit
 
Data Alchemy Overview Presentation (Static Version)
Data Alchemy Overview Presentation (Static Version)Data Alchemy Overview Presentation (Static Version)
Data Alchemy Overview Presentation (Static Version)Mark Rubenstein
 
Become BI Architect with 1KEY Agile BI Suite - OLAP
Become BI Architect with 1KEY Agile BI Suite - OLAPBecome BI Architect with 1KEY Agile BI Suite - OLAP
Become BI Architect with 1KEY Agile BI Suite - OLAPDhiren Gala
 
Data warehouse
Data warehouseData warehouse
Data warehouseMR Z
 
Data Warehousing Datamining Concepts
Data Warehousing Datamining ConceptsData Warehousing Datamining Concepts
Data Warehousing Datamining Conceptsraulmisir
 
Business Intelligence Data Warehouse System
Business Intelligence Data Warehouse SystemBusiness Intelligence Data Warehouse System
Business Intelligence Data Warehouse SystemKiran kumar
 
SCM CRP ERP Decision Support
SCM CRP ERP Decision SupportSCM CRP ERP Decision Support
SCM CRP ERP Decision Supportankit_sharma869
 
Data warehousing interview questions
Data warehousing interview questionsData warehousing interview questions
Data warehousing interview questionsSatyam Jaiswal
 

Ähnlich wie CRM and CRM Phases (20)

What is OLAP -Data Warehouse Concepts - IT Online Training @ Newyorksys
What is OLAP -Data Warehouse Concepts - IT Online Training @ NewyorksysWhat is OLAP -Data Warehouse Concepts - IT Online Training @ Newyorksys
What is OLAP -Data Warehouse Concepts - IT Online Training @ Newyorksys
 
Datawarehouse Overview
Datawarehouse OverviewDatawarehouse Overview
Datawarehouse Overview
 
Datawarehousing
DatawarehousingDatawarehousing
Datawarehousing
 
Dataware housing
Dataware housingDataware housing
Dataware housing
 
IT Ready - DW: 1st Day
IT Ready - DW: 1st Day IT Ready - DW: 1st Day
IT Ready - DW: 1st Day
 
Data warehouse
Data warehouseData warehouse
Data warehouse
 
Data mining & data warehousing
Data mining & data warehousingData mining & data warehousing
Data mining & data warehousing
 
Gulabs Ppt On Data Warehousing And Mining
Gulabs Ppt On Data Warehousing And MiningGulabs Ppt On Data Warehousing And Mining
Gulabs Ppt On Data Warehousing And Mining
 
Datawarehouse & bi introduction
Datawarehouse & bi introductionDatawarehouse & bi introduction
Datawarehouse & bi introduction
 
Datawarehouse & bi introduction
Datawarehouse & bi introductionDatawarehouse & bi introduction
Datawarehouse & bi introduction
 
Datawarehouse & bi introduction
Datawarehouse & bi introductionDatawarehouse & bi introduction
Datawarehouse & bi introduction
 
Data Alchemy Overview Presentation (Static Version)
Data Alchemy Overview Presentation (Static Version)Data Alchemy Overview Presentation (Static Version)
Data Alchemy Overview Presentation (Static Version)
 
Become BI Architect with 1KEY Agile BI Suite - OLAP
Become BI Architect with 1KEY Agile BI Suite - OLAPBecome BI Architect with 1KEY Agile BI Suite - OLAP
Become BI Architect with 1KEY Agile BI Suite - OLAP
 
Data warehouse
Data warehouseData warehouse
Data warehouse
 
Data warehousing
Data warehousingData warehousing
Data warehousing
 
Data Warehouse 101
Data Warehouse 101Data Warehouse 101
Data Warehouse 101
 
Data Warehousing Datamining Concepts
Data Warehousing Datamining ConceptsData Warehousing Datamining Concepts
Data Warehousing Datamining Concepts
 
Business Intelligence Data Warehouse System
Business Intelligence Data Warehouse SystemBusiness Intelligence Data Warehouse System
Business Intelligence Data Warehouse System
 
SCM CRP ERP Decision Support
SCM CRP ERP Decision SupportSCM CRP ERP Decision Support
SCM CRP ERP Decision Support
 
Data warehousing interview questions
Data warehousing interview questionsData warehousing interview questions
Data warehousing interview questions
 

Mehr von itsvineeth209

Evolution,Drivers Of Indian Retail
Evolution,Drivers Of Indian RetailEvolution,Drivers Of Indian Retail
Evolution,Drivers Of Indian Retailitsvineeth209
 
Intro To Tretailing 6.2.09
Intro To Tretailing 6.2.09Intro To Tretailing 6.2.09
Intro To Tretailing 6.2.09itsvineeth209
 
Indian Retail Sector
Indian Retail SectorIndian Retail Sector
Indian Retail Sectoritsvineeth209
 
Rm 10 Report Writing 2
Rm 10 Report Writing 2Rm 10 Report Writing 2
Rm 10 Report Writing 2itsvineeth209
 
Rm 6 Sampling Design
Rm 6 Sampling DesignRm 6 Sampling Design
Rm 6 Sampling Designitsvineeth209
 
Rm 1 Intro Types Research Process
Rm 1 Intro Types Research ProcessRm 1 Intro Types Research Process
Rm 1 Intro Types Research Processitsvineeth209
 
Rm 5 Methods Of Data Collection
Rm 5 Methods Of Data CollectionRm 5 Methods Of Data Collection
Rm 5 Methods Of Data Collectionitsvineeth209
 
Rm 4 Research Design
Rm 4 Research DesignRm 4 Research Design
Rm 4 Research Designitsvineeth209
 
Rm 2 Problem Identification
Rm 2 Problem IdentificationRm 2 Problem Identification
Rm 2 Problem Identificationitsvineeth209
 
Transportation Problem
Transportation ProblemTransportation Problem
Transportation Problemitsvineeth209
 
Transportation Problem
Transportation ProblemTransportation Problem
Transportation Problemitsvineeth209
 
Procedure Of Simplex Method
Procedure Of Simplex MethodProcedure Of Simplex Method
Procedure Of Simplex Methoditsvineeth209
 
North West Corner Rule
North West Corner RuleNorth West Corner Rule
North West Corner Ruleitsvineeth209
 

Mehr von itsvineeth209 (20)

Green Marketing
Green MarketingGreen Marketing
Green Marketing
 
Evolution,Drivers Of Indian Retail
Evolution,Drivers Of Indian RetailEvolution,Drivers Of Indian Retail
Evolution,Drivers Of Indian Retail
 
Intro To Tretailing 6.2.09
Intro To Tretailing 6.2.09Intro To Tretailing 6.2.09
Intro To Tretailing 6.2.09
 
Indian Retail Sector
Indian Retail SectorIndian Retail Sector
Indian Retail Sector
 
Sampling Design
Sampling DesignSampling Design
Sampling Design
 
Sampling Design
Sampling DesignSampling Design
Sampling Design
 
Rm 10 Report Writing 2
Rm 10 Report Writing 2Rm 10 Report Writing 2
Rm 10 Report Writing 2
 
Rm 6 Sampling Design
Rm 6 Sampling DesignRm 6 Sampling Design
Rm 6 Sampling Design
 
Rm 1 Intro Types Research Process
Rm 1 Intro Types Research ProcessRm 1 Intro Types Research Process
Rm 1 Intro Types Research Process
 
Rm 5 Methods Of Data Collection
Rm 5 Methods Of Data CollectionRm 5 Methods Of Data Collection
Rm 5 Methods Of Data Collection
 
Rm 3 Hypothesis
Rm 3 HypothesisRm 3 Hypothesis
Rm 3 Hypothesis
 
Research Design
Research DesignResearch Design
Research Design
 
Rm 4 Research Design
Rm 4 Research DesignRm 4 Research Design
Rm 4 Research Design
 
Rm 2 Problem Identification
Rm 2 Problem IdentificationRm 2 Problem Identification
Rm 2 Problem Identification
 
Vam
VamVam
Vam
 
Transportation Problem
Transportation ProblemTransportation Problem
Transportation Problem
 
Transportation Problem
Transportation ProblemTransportation Problem
Transportation Problem
 
Simplex Method
Simplex MethodSimplex Method
Simplex Method
 
Procedure Of Simplex Method
Procedure Of Simplex MethodProcedure Of Simplex Method
Procedure Of Simplex Method
 
North West Corner Rule
North West Corner RuleNorth West Corner Rule
North West Corner Rule
 

Kürzlich hochgeladen

Proudly South Africa powerpoint Thorisha.pptx
Proudly South Africa powerpoint Thorisha.pptxProudly South Africa powerpoint Thorisha.pptx
Proudly South Africa powerpoint Thorisha.pptxthorishapillay1
 
Incoming and Outgoing Shipments in 3 STEPS Using Odoo 17
Incoming and Outgoing Shipments in 3 STEPS Using Odoo 17Incoming and Outgoing Shipments in 3 STEPS Using Odoo 17
Incoming and Outgoing Shipments in 3 STEPS Using Odoo 17Celine George
 
Full Stack Web Development Course for Beginners
Full Stack Web Development Course for BeginnersFull Stack Web Development Course for Beginners
Full Stack Web Development Course for BeginnersSabitha Banu
 
ECONOMIC CONTEXT - PAPER 1 Q3: NEWSPAPERS.pptx
ECONOMIC CONTEXT - PAPER 1 Q3: NEWSPAPERS.pptxECONOMIC CONTEXT - PAPER 1 Q3: NEWSPAPERS.pptx
ECONOMIC CONTEXT - PAPER 1 Q3: NEWSPAPERS.pptxiammrhaywood
 
ENGLISH6-Q4-W3.pptxqurter our high choom
ENGLISH6-Q4-W3.pptxqurter our high choomENGLISH6-Q4-W3.pptxqurter our high choom
ENGLISH6-Q4-W3.pptxqurter our high choomnelietumpap1
 
ACC 2024 Chronicles. Cardiology. Exam.pdf
ACC 2024 Chronicles. Cardiology. Exam.pdfACC 2024 Chronicles. Cardiology. Exam.pdf
ACC 2024 Chronicles. Cardiology. Exam.pdfSpandanaRallapalli
 
Q4 English4 Week3 PPT Melcnmg-based.pptx
Q4 English4 Week3 PPT Melcnmg-based.pptxQ4 English4 Week3 PPT Melcnmg-based.pptx
Q4 English4 Week3 PPT Melcnmg-based.pptxnelietumpap1
 
AMERICAN LANGUAGE HUB_Level2_Student'sBook_Answerkey.pdf
AMERICAN LANGUAGE HUB_Level2_Student'sBook_Answerkey.pdfAMERICAN LANGUAGE HUB_Level2_Student'sBook_Answerkey.pdf
AMERICAN LANGUAGE HUB_Level2_Student'sBook_Answerkey.pdfphamnguyenenglishnb
 
Science 7 Quarter 4 Module 2: Natural Resources.pptx
Science 7 Quarter 4 Module 2: Natural Resources.pptxScience 7 Quarter 4 Module 2: Natural Resources.pptx
Science 7 Quarter 4 Module 2: Natural Resources.pptxMaryGraceBautista27
 
Barangay Council for the Protection of Children (BCPC) Orientation.pptx
Barangay Council for the Protection of Children (BCPC) Orientation.pptxBarangay Council for the Protection of Children (BCPC) Orientation.pptx
Barangay Council for the Protection of Children (BCPC) Orientation.pptxCarlos105
 
call girls in Kamla Market (DELHI) 🔝 >༒9953330565🔝 genuine Escort Service 🔝✔️✔️
call girls in Kamla Market (DELHI) 🔝 >༒9953330565🔝 genuine Escort Service 🔝✔️✔️call girls in Kamla Market (DELHI) 🔝 >༒9953330565🔝 genuine Escort Service 🔝✔️✔️
call girls in Kamla Market (DELHI) 🔝 >༒9953330565🔝 genuine Escort Service 🔝✔️✔️9953056974 Low Rate Call Girls In Saket, Delhi NCR
 
How to do quick user assign in kanban in Odoo 17 ERP
How to do quick user assign in kanban in Odoo 17 ERPHow to do quick user assign in kanban in Odoo 17 ERP
How to do quick user assign in kanban in Odoo 17 ERPCeline George
 
MULTIDISCIPLINRY NATURE OF THE ENVIRONMENTAL STUDIES.pptx
MULTIDISCIPLINRY NATURE OF THE ENVIRONMENTAL STUDIES.pptxMULTIDISCIPLINRY NATURE OF THE ENVIRONMENTAL STUDIES.pptx
MULTIDISCIPLINRY NATURE OF THE ENVIRONMENTAL STUDIES.pptxAnupkumar Sharma
 
Grade 9 Q4-MELC1-Active and Passive Voice.pptx
Grade 9 Q4-MELC1-Active and Passive Voice.pptxGrade 9 Q4-MELC1-Active and Passive Voice.pptx
Grade 9 Q4-MELC1-Active and Passive Voice.pptxChelloAnnAsuncion2
 
DATA STRUCTURE AND ALGORITHM for beginners
DATA STRUCTURE AND ALGORITHM for beginnersDATA STRUCTURE AND ALGORITHM for beginners
DATA STRUCTURE AND ALGORITHM for beginnersSabitha Banu
 
THEORIES OF ORGANIZATION-PUBLIC ADMINISTRATION
THEORIES OF ORGANIZATION-PUBLIC ADMINISTRATIONTHEORIES OF ORGANIZATION-PUBLIC ADMINISTRATION
THEORIES OF ORGANIZATION-PUBLIC ADMINISTRATIONHumphrey A Beña
 
Karra SKD Conference Presentation Revised.pptx
Karra SKD Conference Presentation Revised.pptxKarra SKD Conference Presentation Revised.pptx
Karra SKD Conference Presentation Revised.pptxAshokKarra1
 
Earth Day Presentation wow hello nice great
Earth Day Presentation wow hello nice greatEarth Day Presentation wow hello nice great
Earth Day Presentation wow hello nice greatYousafMalik24
 

Kürzlich hochgeladen (20)

Proudly South Africa powerpoint Thorisha.pptx
Proudly South Africa powerpoint Thorisha.pptxProudly South Africa powerpoint Thorisha.pptx
Proudly South Africa powerpoint Thorisha.pptx
 
Incoming and Outgoing Shipments in 3 STEPS Using Odoo 17
Incoming and Outgoing Shipments in 3 STEPS Using Odoo 17Incoming and Outgoing Shipments in 3 STEPS Using Odoo 17
Incoming and Outgoing Shipments in 3 STEPS Using Odoo 17
 
Full Stack Web Development Course for Beginners
Full Stack Web Development Course for BeginnersFull Stack Web Development Course for Beginners
Full Stack Web Development Course for Beginners
 
ECONOMIC CONTEXT - PAPER 1 Q3: NEWSPAPERS.pptx
ECONOMIC CONTEXT - PAPER 1 Q3: NEWSPAPERS.pptxECONOMIC CONTEXT - PAPER 1 Q3: NEWSPAPERS.pptx
ECONOMIC CONTEXT - PAPER 1 Q3: NEWSPAPERS.pptx
 
ENGLISH6-Q4-W3.pptxqurter our high choom
ENGLISH6-Q4-W3.pptxqurter our high choomENGLISH6-Q4-W3.pptxqurter our high choom
ENGLISH6-Q4-W3.pptxqurter our high choom
 
Raw materials used in Herbal Cosmetics.pptx
Raw materials used in Herbal Cosmetics.pptxRaw materials used in Herbal Cosmetics.pptx
Raw materials used in Herbal Cosmetics.pptx
 
ACC 2024 Chronicles. Cardiology. Exam.pdf
ACC 2024 Chronicles. Cardiology. Exam.pdfACC 2024 Chronicles. Cardiology. Exam.pdf
ACC 2024 Chronicles. Cardiology. Exam.pdf
 
Q4 English4 Week3 PPT Melcnmg-based.pptx
Q4 English4 Week3 PPT Melcnmg-based.pptxQ4 English4 Week3 PPT Melcnmg-based.pptx
Q4 English4 Week3 PPT Melcnmg-based.pptx
 
FINALS_OF_LEFT_ON_C'N_EL_DORADO_2024.pptx
FINALS_OF_LEFT_ON_C'N_EL_DORADO_2024.pptxFINALS_OF_LEFT_ON_C'N_EL_DORADO_2024.pptx
FINALS_OF_LEFT_ON_C'N_EL_DORADO_2024.pptx
 
AMERICAN LANGUAGE HUB_Level2_Student'sBook_Answerkey.pdf
AMERICAN LANGUAGE HUB_Level2_Student'sBook_Answerkey.pdfAMERICAN LANGUAGE HUB_Level2_Student'sBook_Answerkey.pdf
AMERICAN LANGUAGE HUB_Level2_Student'sBook_Answerkey.pdf
 
Science 7 Quarter 4 Module 2: Natural Resources.pptx
Science 7 Quarter 4 Module 2: Natural Resources.pptxScience 7 Quarter 4 Module 2: Natural Resources.pptx
Science 7 Quarter 4 Module 2: Natural Resources.pptx
 
Barangay Council for the Protection of Children (BCPC) Orientation.pptx
Barangay Council for the Protection of Children (BCPC) Orientation.pptxBarangay Council for the Protection of Children (BCPC) Orientation.pptx
Barangay Council for the Protection of Children (BCPC) Orientation.pptx
 
call girls in Kamla Market (DELHI) 🔝 >༒9953330565🔝 genuine Escort Service 🔝✔️✔️
call girls in Kamla Market (DELHI) 🔝 >༒9953330565🔝 genuine Escort Service 🔝✔️✔️call girls in Kamla Market (DELHI) 🔝 >༒9953330565🔝 genuine Escort Service 🔝✔️✔️
call girls in Kamla Market (DELHI) 🔝 >༒9953330565🔝 genuine Escort Service 🔝✔️✔️
 
How to do quick user assign in kanban in Odoo 17 ERP
How to do quick user assign in kanban in Odoo 17 ERPHow to do quick user assign in kanban in Odoo 17 ERP
How to do quick user assign in kanban in Odoo 17 ERP
 
MULTIDISCIPLINRY NATURE OF THE ENVIRONMENTAL STUDIES.pptx
MULTIDISCIPLINRY NATURE OF THE ENVIRONMENTAL STUDIES.pptxMULTIDISCIPLINRY NATURE OF THE ENVIRONMENTAL STUDIES.pptx
MULTIDISCIPLINRY NATURE OF THE ENVIRONMENTAL STUDIES.pptx
 
Grade 9 Q4-MELC1-Active and Passive Voice.pptx
Grade 9 Q4-MELC1-Active and Passive Voice.pptxGrade 9 Q4-MELC1-Active and Passive Voice.pptx
Grade 9 Q4-MELC1-Active and Passive Voice.pptx
 
DATA STRUCTURE AND ALGORITHM for beginners
DATA STRUCTURE AND ALGORITHM for beginnersDATA STRUCTURE AND ALGORITHM for beginners
DATA STRUCTURE AND ALGORITHM for beginners
 
THEORIES OF ORGANIZATION-PUBLIC ADMINISTRATION
THEORIES OF ORGANIZATION-PUBLIC ADMINISTRATIONTHEORIES OF ORGANIZATION-PUBLIC ADMINISTRATION
THEORIES OF ORGANIZATION-PUBLIC ADMINISTRATION
 
Karra SKD Conference Presentation Revised.pptx
Karra SKD Conference Presentation Revised.pptxKarra SKD Conference Presentation Revised.pptx
Karra SKD Conference Presentation Revised.pptx
 
Earth Day Presentation wow hello nice great
Earth Day Presentation wow hello nice greatEarth Day Presentation wow hello nice great
Earth Day Presentation wow hello nice great
 

CRM and CRM Phases

  • 1. Customer Relationship Management (CRM) by Abhishek Tatachar
  • 2.
  • 3.
  • 4.
  • 5.
  • 6.
  • 7.
  • 8. Technology behind Assessment Phase Data Mining Data Warehouse OLAP Server Warehouse containing Customer data. Multidimensional Structures to facilitate better and fast analysis of data. Integrates with Data Warehouse & OLAP to implement intelligent algorithms to discover patterns . User analyzes these patterns to take decisions suitable for his business.
  • 9.
  • 10. A Typical Data Warehouse Data Warehouse Detailed Data Data Mart Data Mart Data Mart Summarized Data Meta Data Data about data. Facilitates in firing queries on detailed data. Data marts contain data specific to a subject. customer campaign sales
  • 11.
  • 12.
  • 13.
  • 14. Interaction b/n Warehouse & OLAP Extract Data from Warehouse Transform and Standardize Data Import to OLAP Database Build Cubes Produce Reports Process of transforming warehouse data
  • 15.
  • 16.
  • 17.
  • 18.
  • 21.
  • 22.
  • 23.