The document discusses the benefits of adopting the Kepner-Tregoe methodology for problem solving and decision making. Some key benefits highlighted include: 1) It provides a defined and repeatable thinking process that can be managed and measured, unlike most organizations' undefined processes. 2) It helps organizations gain new perspectives on how to approach problems and decisions that can be applied for a lifetime. 3) The methodology provides a strong approach to closing gaps between ITIL processes like problem, incident, and change management by providing practical guidance on implementation.