Some IT management problems are so easy to solve that it might make you wonder why you didn't come up with the solution yourself. Gary Hardy as been in the IT consulting and training industry for over 30 years and he recently mentioned that some of the ‘mistakes’ just keep coming back. It’s time to solve them once and for all. So, here's Gary's top 10 ‘mistakes’ by IT management. Of course he also explains how to solve it.

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10 Ways to Fail with
IT Management
And how to prevent it with COBIT!

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“Governance means providing value to stakeholders”.
Assuming governance of IT
is only related to risk and
compliance

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“Often technical people are included,
but the business, or senior
management is forgotten.”
Not appointing the right
stakeholders to IT steering
committees

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…..
Assuming IT is only for the
“IT Function”

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“Failing to take management responsibility for IT
controls and self assessments.”
Reacting only to audit
findings

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Failing to appoint a senior
business executive to drive the
management of information
security
“In most cases, decision making is left to technicians,
however, business executives are required.”

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Defining SLAs in technical
delivery terms
“...rather than defining it in customer outcome terms.”

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“Leads to building and modifying applications and not
changing business process.”
Defining business changes
as “IT Projects” after the IT
solution

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“No commitment from business, poor definition
of requirements and limited business
engagement in driving the benefits.”
Not appointing a business
owner / sponsor to be
accountable for IT enabled
business changes

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Defining requirements as a
solution description
“...rather than a desired business
outcome.”

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…”and monitoring only project deliverables. Most common
reason for project failure.”
Failing to use a business
case to monitor desired
outcomes and benefits.

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Fill out the survey (takes less than 5 minutes) and receive
the white paper which includes ‘how-to-fix-it’.
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Let’s go!
How to prevent these mistakes?

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Top 10 - 1-5
Assuming governance of IT is only related to risk and
compliance
Not appointing the right stakeholders to IT steering
committees
Reacting only to audit findings
Failing to appoint a senior business executive to drive
the management of information security
Defining SLAs in technical delivery terms

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Top 10 - 6-10
Defining business changes as “IT Projects”
Not appointing a business owner / sponsor to be
accountable for IT enabled business changes”
Defining requirements as a solution description
Naming IT Projects after the IT solution
Failing to use a business case to monitor desired
outcomes and benefits.

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Corjan Bast
Products & Solutions Marketing, ITpreneurs
Gary Hardy
COBIT Author and IT Governance Expert, IT Winners
Stephan Brendel
Regional Manager EMEA, APMG-International
Content by:

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Courses Designed by Gary Hardy, a.k.a. “Mr. COBIT”

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• Content PLUS: Training materials cover
the exam content but also covers the
practicality of using COBIT
• Quality: Gary’s the author & architect of
the Governance courses, including
COBIT
• Credible: We worked with the early
developers of COBIT and developed the
first ever COBIT course
Deliver Value With ITpreneurs COBIT Courseware

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COBIT Stats & Info

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Present on all
continents
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Accreditation Body
Certified against
ISO 17021
ISO 17024
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Topics
• What is the market take up?
• What does it mean for training
organisations and end users?

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There are separate views on the benefits of
COBIT5
• One is the follow up from an auditor’s perspective
and this is where most of the initial demand has been
generated from
• But this is too short of a jump

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There are separate views on the benefits of
COBIT5
• The second one is increasingly coming from a wider
management perspective
• Here, the Surface still hasn’t been scratched and
here are the benefits

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Not about controls, but a holistic approach
to manage frameworks
ITIL®
PRINCE2®
IEC/ISO 20000
PMBok
Agile
SixSigma

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Countries where more
than 1000 exams have
been taken since 2012

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A recognised framework
• USA - referenced in the U.S. Cyber
Security Framework and acknowledged
by the DoD for Homeland Security
Governance

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A recognised framework
• Australia - recognized and recommended by the
Australian National Audit Office as a baseline for
controls
• South Africa - adopted by National Directive required
by more than
150 government departments

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A recognised framework
• UAE – used by all government institutions for
financial audits
• India – Reserve Bank and the Securities and
Exchange Board (SEBI)
• Brazil - control framework for
Banco Central

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A recognised framework
• EU – used by European Court of Audit in the
performance of its Audits and IT Governance reviews
• Turkey - mandated by Banking Regulation and
Supervision Agency (BRSA) and for all Banks in the
country

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will be adopted and will sell
• where ITIL is in a mature stage
• where regulation gaps need to be filled
• where government standards match
• where organisational maturity is high
• where too many frameworks are
causing confusion

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Being adopted the right way
is the answer.
• Let’s derive the benefits from one of the most advanced
frameworks that exist

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@apmg_inter
Thank You
Bedankt
Gracias
Grazie
Danke
Merci
Tack
@ITwinners
@ITpreneurs

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Q&A

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