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Designing for social change:
Joining the dots between Design, Ethnography and Community




by Tania Jiménez / May 2012
Design
Design




         Process to solve a specific problem

         Fonction + Creativity

         Designers = Problem solvers

         Tool

         What is the impact?

         System thinkers
Ethnography




 ethnos (people) + grapho (write)
Understand cultures and contexts

                   Field research

                      Qualitative

          Listen before assuming

             Empathy + Humility
“As Mark Twain once said, ‘It’s not what you don’t know that gets
you into trouble. It’s what you know for sure that ain’t so.’ If we
want to create breakthrough innovations, we’ll need to set aside
preconceived notions about ‘the way things are,’ learning instead
to watch and listen carefully for clues on how we might design a
better future.”

—Tom Kelley, IDEO
Why you want to work in that project?

            Participative systems

            Design “with” not “for”




Community
Ethnography
Design




         Community
Community-based design



                             Immerse yourself

                             Build trust

                             Be realistic

                             Be a system thinker

                             Confront controversy

                             Identify the community’s strengths

                             Use local resources
                             Design with the community’s voice

                             Create pride + ownership

                             Sustained engagement




Inspiration: © Andrew Shea
Case 1: Reelizations
Stories start in
                                                                                                                                                                            our neighborhoods
                                                                                                                                                                            Reelizations creatively engages young people living in
                                                                                                                                                                            NYCHA neighborhoods, equipping them with real-world
                                                                                                                                                                            video production skills to develop their own personal
                                                                                                                                                                            narratives around the issues faced by their communities.




                                                                                 1        THE BIG MOVING PICTURE


                               GOAL
                                                                                          In order to really rock at empowering NYCHA
                                                                                          kids, Reelizations needs to take a big step back
                                                                                          and understand its work in the grand scheme.
                                                                                                                                                                            2       FOCUS ON GROWTH

                               To empower the                                                                                                                                         FINANCING
                               next generation of
                               NYCHA students
                               with video skills                                          OBJECTIVE 1                               OBJECTIVE 2                                     What the fancy folks are sayin’
                                                                                          Graduate 30 students by Spring 2011,      Raise funds to support cost of part-
                                                                                          equipped with technical skill and         time Reelizations staff                         Know the players, get ready to play
                                                                                          demonstrated creative voice
                                                                                                                                                                                      Adobe Youth Voices
                                                                                                                                    STRATEGY A          FUNDRAISING                   The McCormick Foundation
                                                                                          STRATEGY A         IDENTITY                                                                 Grantmakers in Film & Electronic Media
                                                                                                                                    Apply for 4 - 5 grants from youth
                                                                                          Re-brand Reelizations, launch Web site,   media funders                                     The W. Clement & Jessie V. Stone Foundation
                                                                                          produce posters by Oct 1st 2011
                                                                                                                                    TACTICS: See ‘Raising Bucks: Know                 The Funding Exchange Paul Robeson — Fund for Independent Media
                                                                                          TACTICS: See ‘Heard + Scene:              the Players, Get Ready to Play’                   The Open Society
                                                      Identity &
                                                      Messaging                           Reelizations Brand Identity’


                                                                                          STRATEGY B         RECRUITMENT
                                                                                                                                    STRATEGY B         VOLUNTEERS
                                                                                                                                                                                    Resources
                                                                                                                                    Engage 5 volunteers throughout the
                                                                                          Add 100 interested students to database                                                     Stuart Foundation report on Youth Media work
                                                                                                                                    2011-12 school year
                                          Equipment                Volunteers
                                                                                          by year’s end                                                                               Youth Media Learning Network
                                                                                                                                    TACTICS: See ‘Raising Bucks:
                                                                                          TACTICS: See ‘Focus on Growth:                                                              National Alliance for Media Arts & Culture
                                                                                                                                    Tapping into the Film/Video world’
                                                                                          Recruitment Strategy’
                                                                                                                                                                                      Youth Media Reporter
                                Funding                                     Recruitment

                                                                                                                                    STRATEGY C          CURRICULUM
                                                                                          STRATEGY C          EVENTS
                                                      Curriculum                                                                    Build and test updated curriculum,
                                                                                          Hold 2 large scale events to publicize
                                                                                                                                    finalize standard curriculum for 2012
                                                                                          success of Reelizations projects.
                                                                                                                                    school year.

                                                                                                                                                                                                                                               RECRUITMENT
                                                                                          TACTICS: See ‘Focus on Growth: Pop-
                                                                                                                                    TACTICS: See ‘Focus on Growth:
                                                                                          up Film Fest’ overview
                                                         Staf
                                                          f                                                                         Curriculum’
                                                       Capacity




                                                                                                                                                                                                                                                                      SS
                                                                                                                                                                                                                                                                     A
                                                                                                                                                                                                                        ED




                                                                                                                                                                                                                                                               S CL
                                                                                                                                                                                                                                       O E
                                                                                                                                                                                                                                      O H
                                                                                                                                                                                      IV T




                                                                                                                                                                                                                                        LS
                                                                                                                                                                                                                IZ
                                                                                                                                                                                                            GA G




                                                                                                                                                                                                                                                             EA L
                                                                                                                                                                                                                                    H T
                             It is important to understand how the success of each




                                                                                                                                                                                    R N
                                                                                                                                                                                        EN




                                                                                                                                                                                                                                                           ID CIA
                                                                                                                                                                                                           R N
                                                                                                                                                                                                              N
                                                                                                                                                                                   D DE




                                                                                                                                                                                                                                  SC IN
                                                                                                                                                                                                          O TI
                                                                                                                                                                                      U




                                                                                                                                                                                                                                                             E
                                                                                                                                                                                                           ET




                                                                                                                                                                                                                                   ET
                                                                                                                                                                                   ST




                                                                                                                                                                                                                                                      SP
                             aspect of your program is inextricably bound to each




                                                                                                                                                                                                          G




                                                                                                                                                                                                                                  G
                                                                                                                                                                                    Students submit       Start a data base of Post snazzy new            Host a “Bring

                             other. Remember the value of prioritizing various aspects                                                                                              Op-Eds to local
                                                                                                                                                                                    newspapers.
                                                                                                                                                                                                          potential students   posters at & near
                                                                                                                                                                                                          and follow up within key schools.
                                                                                                                                                                                                          1-week of meeting
                                                                                                                                                                                                                                                          a Buddy” info
                                                                                                                                                                                                                                                          meeting, offer free
                                                                                                                                                                                                                                                          refreshments.
                             of the Reelizations work.                                                                                                                              Create Facebook &
                                                                                                                                                                                                          new candidates.
                                                                                                                                                                                                                               Visit high-
                                                                                                                                                                                    Twitter accounts.                          schools for a short        Invite successful
                                                                                                                                                                                    Have students         Create ‘sign-up’     presentation and           professionals in the
                                                                                                                                                                                    send updates at the   sheets: at EVERY     Q&A session.               community.
                                                                                                                                                                                    beginning and/or      event, don’t let
                                                                                                                                                                                                                               Invite students to
                                                                                                                                                                                    end of each class.    anyone go by
                                                                                                                                                                                                                               talk about their
                                                                                                                                                                                                          without signing up.
                                                                                                                                                                                                                               experience at
                                                                                                                                                                                                                               Reelizations.
                                                                                                                                                                                    Students create a




                             3
                                                                                                                                                                                    recruitment video     Have goodie bags
                                                                                                                                                                                    for Reelizations.     to offer to potential
                                                                                                                                                                                                          students.


                                                      REEL EYES FILM FEST                                                                                                           Offer a prize to the
                                                                                                                                                                                    student who recruits Have testimonials
                                                                                                                                                                                    X members and        and fun stories of
                                                                                                                                                                                    put their name in a former students
                                                                                                                                                                                    “Wall of Fame”       at any event you
                                                      An opportunity for the Reelizations group to showcase their                                                                                        put on.
                                                      videos. An event that brings exposure of the program to gain
                                                      public support and maximize visibility. Linking Reelizations
                                                      with the rest of the organization in a public realm. Giving each
                                                                                                                                                                                                          CURRICULUM
                                                      participant a moment in the spotlight. Create buzz to recruit
                                                      new members.
                                                                                                                                                                                    Do not forget to:                             Other resources
                                                      CONCEPT                                                                                                                       Ask students to create an individual          Manhattan Neighborhood Network Youth
                                                                                                                                                                                    project and a community-centered              Channel
                                                      A week/month long event showcasing the student’s work and promoting the club. Guerrilla-style screenings which                team project. Ideally this project would
                                                      may take place “sporadically” or pre-planned depending on the repertoire of students work.                                                                                  Global Action Project
                                                                                                                                                                                    be related to issues that ERDA is taking
                                                      An outlet to highlight eRDa resources. ex. linking event to the college access program.                                       care of.                                      Media Awareness Nework (CA)
                                                                                                                                                                                    Have brainstorming and media review           ArtStart (NYC)
                                                                                                                                                                                    sessions.
                                                                                                                                                                                                                                  Adobe Youth Video
                                                                                                                                                                                    Screen a short documentary and lead a
                                                                                                                                                                                                                                  Bay Area Video Coalition
                                                                                                                                                                                    critic/analysis session.
                                                                                                                                                                                    Invite speakers from the community.




                             Strategy Design for East River Development Alliance / Youth Media Program
                             Project created by: Tania Jiménez, Etienne Pham, Mollie Ruskin and Chris Seabrooks / SVA * 2011




Reelizations_Poster.indd 1                                                                                                                                                                                                                                                       11-09-05 8:53 AM
“Reelizations creatively engages young
people living in NYCHA neighborhoods,
equipping them with real-world video
production skills to develop their own
personal narratives around the issues
faced by their communities.”
Case 2: moitié-moitié
(Half & Half)

A series of culinary activities in order
      to bring people together.
SOCIAL ISSUE


Strengthen and create new meaningful,
close and trusting relationships between
French-Canadians and immigrants in the
social sphere in Montreal.
“Social design needs to be expansively conceived beyond
trained designers to include end users and social participants.
[…] It is a larger activity that depends upon design in all its forms
—thoughts, processes, tools, methodologies, skills, histories,
systems— to contribute to the needs of a larger society. […]
It can help us frame how we want to live in the future.”

—Andrew Shea
Designers, we need to reinvent ourselves.
tania@taniajimenez.ca

      pulpa.ca

  moitiemoitie.org

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Eighth Iterati by Tania Jiménez: Designing for social change

  • 1. Designing for social change: Joining the dots between Design, Ethnography and Community by Tania Jiménez / May 2012
  • 2.
  • 4. Design Process to solve a specific problem Fonction + Creativity Designers = Problem solvers Tool What is the impact? System thinkers
  • 5. Ethnography ethnos (people) + grapho (write) Understand cultures and contexts Field research Qualitative Listen before assuming Empathy + Humility
  • 6. “As Mark Twain once said, ‘It’s not what you don’t know that gets you into trouble. It’s what you know for sure that ain’t so.’ If we want to create breakthrough innovations, we’ll need to set aside preconceived notions about ‘the way things are,’ learning instead to watch and listen carefully for clues on how we might design a better future.” —Tom Kelley, IDEO
  • 7. Why you want to work in that project? Participative systems Design “with” not “for” Community
  • 8. Ethnography Design Community
  • 9. Community-based design Immerse yourself Build trust Be realistic Be a system thinker Confront controversy Identify the community’s strengths Use local resources Design with the community’s voice Create pride + ownership Sustained engagement Inspiration: © Andrew Shea
  • 11.
  • 12.
  • 13. Stories start in our neighborhoods Reelizations creatively engages young people living in NYCHA neighborhoods, equipping them with real-world video production skills to develop their own personal narratives around the issues faced by their communities. 1 THE BIG MOVING PICTURE GOAL In order to really rock at empowering NYCHA kids, Reelizations needs to take a big step back and understand its work in the grand scheme. 2 FOCUS ON GROWTH To empower the FINANCING next generation of NYCHA students with video skills OBJECTIVE 1 OBJECTIVE 2 What the fancy folks are sayin’ Graduate 30 students by Spring 2011, Raise funds to support cost of part- equipped with technical skill and time Reelizations staff Know the players, get ready to play demonstrated creative voice Adobe Youth Voices STRATEGY A FUNDRAISING The McCormick Foundation STRATEGY A IDENTITY Grantmakers in Film & Electronic Media Apply for 4 - 5 grants from youth Re-brand Reelizations, launch Web site, media funders The W. Clement & Jessie V. Stone Foundation produce posters by Oct 1st 2011 TACTICS: See ‘Raising Bucks: Know The Funding Exchange Paul Robeson — Fund for Independent Media TACTICS: See ‘Heard + Scene: the Players, Get Ready to Play’ The Open Society Identity & Messaging Reelizations Brand Identity’ STRATEGY B RECRUITMENT STRATEGY B VOLUNTEERS Resources Engage 5 volunteers throughout the Add 100 interested students to database Stuart Foundation report on Youth Media work 2011-12 school year Equipment Volunteers by year’s end Youth Media Learning Network TACTICS: See ‘Raising Bucks: TACTICS: See ‘Focus on Growth: National Alliance for Media Arts & Culture Tapping into the Film/Video world’ Recruitment Strategy’ Youth Media Reporter Funding Recruitment STRATEGY C CURRICULUM STRATEGY C EVENTS Curriculum Build and test updated curriculum, Hold 2 large scale events to publicize finalize standard curriculum for 2012 success of Reelizations projects. school year. RECRUITMENT TACTICS: See ‘Focus on Growth: Pop- TACTICS: See ‘Focus on Growth: up Film Fest’ overview Staf f Curriculum’ Capacity SS A ED S CL O E O H IV T LS IZ GA G EA L H T It is important to understand how the success of each R N EN ID CIA R N N D DE SC IN O TI U E ET ET ST SP aspect of your program is inextricably bound to each G G Students submit Start a data base of Post snazzy new Host a “Bring other. Remember the value of prioritizing various aspects Op-Eds to local newspapers. potential students posters at & near and follow up within key schools. 1-week of meeting a Buddy” info meeting, offer free refreshments. of the Reelizations work. Create Facebook & new candidates. Visit high- Twitter accounts. schools for a short Invite successful Have students Create ‘sign-up’ presentation and professionals in the send updates at the sheets: at EVERY Q&A session. community. beginning and/or event, don’t let Invite students to end of each class. anyone go by talk about their without signing up. experience at Reelizations. Students create a 3 recruitment video Have goodie bags for Reelizations. to offer to potential students. REEL EYES FILM FEST Offer a prize to the student who recruits Have testimonials X members and and fun stories of put their name in a former students “Wall of Fame” at any event you An opportunity for the Reelizations group to showcase their put on. videos. An event that brings exposure of the program to gain public support and maximize visibility. Linking Reelizations with the rest of the organization in a public realm. Giving each CURRICULUM participant a moment in the spotlight. Create buzz to recruit new members. Do not forget to: Other resources CONCEPT Ask students to create an individual Manhattan Neighborhood Network Youth project and a community-centered Channel A week/month long event showcasing the student’s work and promoting the club. Guerrilla-style screenings which team project. Ideally this project would may take place “sporadically” or pre-planned depending on the repertoire of students work. Global Action Project be related to issues that ERDA is taking An outlet to highlight eRDa resources. ex. linking event to the college access program. care of. Media Awareness Nework (CA) Have brainstorming and media review ArtStart (NYC) sessions. Adobe Youth Video Screen a short documentary and lead a Bay Area Video Coalition critic/analysis session. Invite speakers from the community. Strategy Design for East River Development Alliance / Youth Media Program Project created by: Tania Jiménez, Etienne Pham, Mollie Ruskin and Chris Seabrooks / SVA * 2011 Reelizations_Poster.indd 1 11-09-05 8:53 AM
  • 14. “Reelizations creatively engages young people living in NYCHA neighborhoods, equipping them with real-world video production skills to develop their own personal narratives around the issues faced by their communities.”
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  • 17. (Half & Half) A series of culinary activities in order to bring people together.
  • 18. SOCIAL ISSUE Strengthen and create new meaningful, close and trusting relationships between French-Canadians and immigrants in the social sphere in Montreal.
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  • 21. “Social design needs to be expansively conceived beyond trained designers to include end users and social participants. […] It is a larger activity that depends upon design in all its forms —thoughts, processes, tools, methodologies, skills, histories, systems— to contribute to the needs of a larger society. […] It can help us frame how we want to live in the future.” —Andrew Shea
  • 22. Designers, we need to reinvent ourselves.
  • 23. tania@taniajimenez.ca pulpa.ca moitiemoitie.org