Class 3 Detecting Deception and Understanding Motives: Tues March 12 2-3pm EST Language indicators Physical indicators The types of deception Tips for identifying deception Determining where and how the interviewee is deceiving you What to do once you’ve identified an area of deception Why it’s important to understand why people do what they do The importance of the language used by the interviewee Language/phrases/words to watch for Exercises for developing and improving skills

1. Class 3: Detecting Deception and Understanding Motives
Don Rabon
Expert Investigator, Author, Instructor
dwrabon@msn.com

2. Introduction
Don Rabon
Don Rabon, CFE, author, speaker, instructor and former investigative
director, has more than 34 years of experience conducting training in
interviewing techniques, detecting deception and investigative disclosure
analysis. Rabon is the author of many books, including Interviewing and
Interrogation 2nd Edition and Fraud Related Interviewing. Rabon is
retired from the North Carolina Justice Academy, North Carolina
Department of Justice, where he served as Deputy Director.
Joe Gerard
Joe Gerard is the VP of Sales & Marketing at i-Sight, a leading provider
of web-based case management software for corporate investigations.
He’s worked with companies like Dell, Coke, Allstate, BP and more than
100 others to implement improved investigative processes that leverage
best practices and case management.

3. Is This Person Telling Me The Truth?

4. Think about this:
Why do people deceive each other ?

5. Professionally, why is it important
for you to know if someone is
telling you the truth?

6. What are the consequences if you
do not accurately make the
truth/deception assessment?

7. How do you determine if someone
is truthful or not?

8. Detecting deception as it relates to
the interviewing process – putting
it into perspective

9. The Deception Detection Process
Initiate
Attend
Center – Changes in Behavior
Direct – Subsequent Question

10. The Template for
Detecting Deception

11. A Definition of Deception
One person Deliberately
Intentional No prior notification
Mislead Not asked to do so
Another

12. But here’s the thing -

13. Deception is learned

14. Learned at a VERY early age

15. 18 to 36 Months

16. For the deceiver, there is one
small problem…

17. Juvenile Amnesia

18. Knowledge
Explicit Implicit
Knowledge that Knowledge of
is known which we are
not consciously
aware

19. That learned in the first 36 months
goes from Explicit Knowledge
Implicit Knowledge

20. As an example:

21. Deception Template

22. Deception
1. Concealment 2.
Probing Questions
Road of Distortion
Elaborate
Minimize
Equivocate

23. Equivocate
Dialogic – From a question – Closed
Question – “Do, Is, Are, Did”
Answer does not relate to the question
It is intentional that the answer does not
relate to the question

24. Deception
1. Concealment 2. Falsifying
Probing Questions Two errors:
Road of Distortion Deception clues
(symptoms)
Elaborate
Minimize Mistake
Equivocate (reveals truth)

25. Anxiety
The role of anxiety in
detecting deception

26. Key – The Concept of Anxiety
“Distress or uneasiness of mind
caused by fear of danger or
misfortune”

27. Anxiety Continuum
Concealment Falsifying
Distortion Road
100
0

28. Deception Clues

29. Salient Deception Clues
Individual is:
- Less certain – use of modifiers;
- Fewer factual statements
- Mention their own experience less often
- Passive voice
- Use of the second person pronouns

30. Salient Deception Clues
-Refer to past events less often -
-Historical present;
- Shorter message duration
- Adaptors
- Hand gestures
- Speech errors
- Response latency will increase

31. Mistakes – Reveal the Truth

32. Questions
If you have any questions, please submit them now.
Thank you for taking the time to attend today’s webinar.
If you have any questions about the information covered in the webinar,
please contact:
Joe Gerard Don Rabon
j.gerard@i-sight.com dwrabon@msn.com