clear and concise proof of concept presentation of Simply Initiate Singapore web and digital capabilities

2. Simply Initiate dynamic CRM & E-commerce Integration
Overview
• Objectives
• Process Flow
• Feedback, Changes and Updates
• Benefits and Impact

3. Objectives
• Understanding client requirements and needs
• Designing process flow with clients input,
business workflow and decision making
• Integrating dynamic CRM and E-commerce
and existing database
• Validation of work and tech support

4. Process Flow
Start
Understanding Client
Requirements and
Build As-Is Client Business
Process
Identify Functional
Gaps
Develop To-Be
Processes
Defining clear
objectives
Alignment of Business
Process
Validate multi channel
stakeholder Solutions
Integrate existing system
with dynamic CRM and E-commerce
Test System Configuration
and Customization
Prototype with Data
Integration
Deployment and
Tech Training and Support End

5. Knowledge
Management
CRM
Accounts
Management
E-COMMERCE
PR and
Marketing
Service and
Support
Project and
Staff
Management
Procurement
and Supply
Chain
Anytime/
Anywhere
Access &
Appointment
Calendar
Mobile &
Social Media

6. Benefits and Advantages
• Cloud
• Mobile
• Database
• Internet of Things
• Social Media
CRM AND E-COMMERCE
Digital
Engagement
Optimized
Service
Automation
Holistic Customer
Experience
Inquiry, Leads,
Feedback, Retention,
Support, Interactions
Insights, Intelligence,
Analysis, Planning,
Indicators, Competitors,
Demographics,
Predictions, Education
Knowledge Management,
Executive Decisions,
SOP’s, Inventory &
Logistics, PR & Marketing,
Sales & Admin Reports
and KPI designs, B2B, B2C

7. Traditional
CRM
Enhanced
Digital
Engagement
Social CRM
Now and Then

8. Business Impact
Strategic and
Tactical
Knowledge
Management
Innovation
Smart
Application

9. Thank You!

10. Contact us for more information
Irene Zanoria, Digital Strategist
contact@simplyinitiate.com
+65 8319-4376
+1(646) 499-6252
Visit us on our website
www.simplyinitiate.com
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