Providing Sustainable Services at Scale (IRC & Aguaconsult)

Providing Sustainable Services at Scale Dutch Water Sector Meeting DGIS, The Hague - 8th of June, 2010

It’s all about Maria ......... Triple-S - sustainable services at scale

Much effort has been expended to meet the challenges of sustainability and scale ,[object Object],[object Object],[object Object],Triple-S - sustainable services at scale

Progress has been made, but many challenges remain ,[object Object],[object Object],[object Object],Triple-S - sustainable services at scale @Fairwater

The cost of failure – 20 countries in sub-Saharan Africa Triple-S - sustainable services at scale Information Collated by Peter Harvey, UNICEF Zambia, May 2007 36% Investment loss in sub-Saharan Africa of between US$ 1.2 to 1.3 billion over 20 years

‘ Slippage’ - declining service levels in India Triple-S - sustainable services at scale Information presented at IRC Slippage roundtable Briefing, Delhi, June 2009 >30%

So what has gone wrong? Triple-S - sustainable services at scale @Akvo ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Increasing coverage is not the whole story ..... where do we go from here? Triple-S - sustainable services at scale Breakdowns, failures, non-functionality, slippage ........... a tipping point which is now a threat to achieving the MDGs? Build on current progress, but think in a new paradigm with service delivery at its heart

The user perspective: repeated disappointment, or a Service Delivery Approach? Triple-S - sustainable services at scale Additional in-direct support required at intermediate and higher levels

What makes a water service work? Triple-S - sustainable services at scale ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

From infrastructure focus to service delivery Triple-S - sustainable services at scale ,[object Object],[object Object],[object Object],[object Object]

A principles-based way of working Triple-S - sustainable services at scale LEVELS OF INTERVENTION PRINCIPLES ,[object Object],[object Object],[object Object],[object Object],[object Object]

Principle-based framework Triple-S - sustainable services at scale ,[object Object],[object Object],[object Object],[object Object],[object Object]

Principle-based framework – three strategy areas Triple-S - sustainable services at scale ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Ghana: Service Delivery Approach Strategy Triple-S - sustainable services at scale NATIONAL LEVEL FINANCING PRINCIPLE ,[object Object]

Uganda: Learning and self-sustaining capacity Triple-S - sustainable services at scale INTERMEDIATE LEVEL AWARENESS AND SKILLS PRINCIPLE ,[object Object]

International: Service Delivery Approach Strategy Triple-S - sustainable services at scale INTERNATIONAL LEVEL POLICY, LEGISLATION AND INSTIUTIONAL PRINCIPLES ,[object Object]

What is the ‘ask’ from Maria? ,[object Object],[object Object],Triple-S - sustainable services at scale

Providing Sustainable Services at Scale (IRC & Aguaconsult)

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