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What Do We Know About IPL Users?

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ipl2: Information You Can Trust
ipl2: Information You Can Trust

An examination of IPL users, their questions, and the processing of questions by the service. Compares two studies which researched user information needs and IPL service provision in 1999 and 2007.

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What do we know about IPL users and the services provided to them? Winter 2009
Overview ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Geographic Distribution of IPL Visitors, 2005-2008
IPL Visitors by Country, 2005-2008 Source: Google Analytics
Email Reference Service, 1999 ,[object Object],[object Object],[object Object],[object Object]
Characteristics of the Service’s Users, 1999 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Users’ Questions by Subject, 1999 ,[object Object],[object Object],[object Object]
Service Characteristics, 1999 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Email Reference Service, 2007 ,[object Object],[object Object],[object Object],[object Object]
Characteristics of the Service’s Users, 2007 ,[object Object],[object Object],[object Object],[object Object],Source Percentage ( n =128) Search engine 32% A specific or general Internet resource 28% An academic or public library 9% Another person (teacher, librarian, parent, friend) 1%
Users’ Questions by Subject, 2007 ,[object Object],[object Object],[object Object]
Users’ Questions by Question Type, 2007 ,[object Object],Category and Description of Question Type: Following Schwartz’s (2003) Question Typology Percentage ( n =128) Provide: “Provide questions were distinguishable by the phrase: “Please provide me with all of the information you have about . . .” or similar injunction. Such questions placed the entire burden of research on the librarian, without any request for instruction or interest in participating in the process of gathering information.” 38% Factual: “Factual questions asked for a specific piece of information, much like a traditional ready reference question.” 33% Need: “ Need questions simply stated a research need, for example, “I need information about stock prices in Argentina,” or “I need three articles about women in Bangladesh”. 12% Advise : “ Advise questions asked for advice in the research process, specifically about which sources to consult or which databases would be best for a particular project.” 10% Instruct: “Instruct questions asked for instruction on solving an information need. These e-mails could include “How do I find information about the Roman Empire?” The emphasis in this category was a conspicuous request for instruction. Not only did a person need to find something, but they wished to know how to do it–perhaps in order to become more self-sufficient and knowledgeable about conducting research.” 6% Statements: “Statements were not questions at all, rather they were general compliments, suggestions, or complaints.” 1%
Service Characteristics, 2007 ,[object Object],[object Object],[object Object],[object Object],[object Object]
Specific User Groups of the Ask an IPL Librarian Service ,[object Object],[object Object],[object Object],[object Object],[object Object]
Educational Organizations (1)
Educational Organizations (2)
Community Organizations
Non-profit Organizations
Sources Consulted ,[object Object],[object Object]

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