This document discusses effective listening skills and provides tips for being an effective listener. It outlines the types of listening, stages of the listening process, barriers to effective listening, and the importance of listening. Key points include that effective listening involves receiving, understanding, remembering, and responding to information, and requires looking inquiring, summarizing, taking notes, and encouraging the speaker while remaining neutral.
9. barriers to effective listening .
• distractions
• cultural differences
• selective listening
• being judgmental
• defensiveness
• assumptions
video distractions
10. how to be an effective listener.
• l ook
• i nquire
• s ummarize
• t ake notes
• e ncourage
• n eutralize
11. how to be an effective listener cont’d .
10 tips
1. stop talking
2. prepare yourself to listen
3. put the speaker at ease
4. remove distraction
5. empathize
6. be patient
7. avoid personal prejudice
8. listen to the tone
9. listen for ideas- not words
10.watch nonverbal communication
12. how to be an effective listener cont’d .
there was the odd occasion when Harry had to practice for listening skills
13. importance of effective listening .
• gain information
• develop trust
• maintain reputation
• reduce conflict
• motivate people
• inspire commitment
# As you may have already impliedwe aregonna be talking about effective listening skills
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@ Ερώτηση:“Could you thing of an example of appreciative listening?”- ”…of empathetic”-”…of comprehensive?”-”…of critical?”
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# @ k kανουμε διαλογο και οι δυο εναλλαξ ...πως να ειμαστε πιο αποτελεσματικοι
@ Let s look together how we could overcome these barriers…http://www.kantola.com/Listening-Under-Pressure-PDPD-52-K.aspx
@Take the word listen as a quick reminder…
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#Q : why do you thing it is important to adopt and practice your listening skills?
@Ideogram/By effectively listening to people you not only valid them and bulid relationships with them, but you will learn invaluable points in the process. So it is not on;y to their benefit. It is most certainly to yours!