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Developing the
          perfect
      proposition...
    ... An unfinished
          journey
                              Chris Keating
Senior Direct Marketing Manager, King’s College London & King’s Health
                                Partners
World Questions|King’s
       answers
What was working for us...?
What was working for us...
So what did we need from a
       proposition...
We needed to boil down all the
  experience and knowledge in the
  organisation to get;

• A clear statement of the benefits of
  giving a gift
• Which fulfills the emotional needs of
  the audience
• Which we can build on for a lasting
  relationship with our donors
Meet Tolstoy the leopard...
Back to King’s...
1) Review what we knew about our alumni
2) Brainstorm propositions
3) Test propositions on focus groups
4) Develop creative packs and see what
   works!
How do our alumni feel about
          King’s?
Is King’s a world-class                           “When I go for
                                                  interviews they
institution?                                      expect more from
95% of potential donors agree                     you because they




                 Prid
                                                  have a big smile and
                                                  ‘oh so you went to
                                                  King’s” (Post-1990
                                                  science alumnus)




                 e
“Yes I am very proud of having studied here. It really made a huge
difference to my life, and certainly gave me the foundations of my
career, which at the time was difficult for a woman going to the
Bar.” (Pre-1990 Alumna)
How do our alumni feel about
                            King’s? your university financially?”
“What do you imagine you would get out of supporting
63%: It enables me to give something back.




        Gratitud
        e
Propositions in general...
                       Join
            Threat            Vision
   Future




            Need              Solution
   Now




            Negative          Positive
... And applied to King’s
                                Join
                   Be proud of being part of King’s
            Threat                     Vision
   Future


            We can’t maintain our      Help us find a cure for
            global standing without    cancer
            your help
            Need                       Solution

            Solve student hardship     Buy a book for the
   Now




                                       library

            Negative                   Positive
It doesn’t count unless
      there’s flipchart
• Involved everyone
  in
alumni
  fundraising;
Callers, high-
  value
  fundraisers,
  events,
  communications
  team – not just
Alternative formulations...

                                             x
A) When I was at King’s, life was easier. If things
were as they are now when I studied then I
wouldn’t have had the opportunities that I did. I
feel a duty to help support students today.


B) King’s changed my life. I developed
academically, got qualifications that set me up
for life, and formed friendships that are still


                                         a
important to me. I want to give something back
to King’s.
(some) Propositions
            developed
a) Attract the best and help them achieve the best
Some of the brightest young people come
backgrounds with no family history of coming to
university. £50 could pay for us to send a King’s
student to reach out to a young man or woman who
isn’t sure about going to university but could be a
Nobel prize winner of the future.
b) Help a student in need today
• Give a donation today to help a King’s student
  through a financial crisis. Without help they
  may have to drop out of university. Your
  donation will help pay for a hardship bursary
  to help them complete their degree.
(some more) Propositions
             developed
Help us find treatments that work for dementia
King’s world-class researchers are making breakthroughs every day to
treat Alzheimers’ every day. Your gift will help fund more researchers,
more equipment, more trials – meaning we can find better treatments.
That will make a huge difference to people suffering from dementia.
Please give today and we’ll keep you up to date on the progress you’re
making possible.


Giving Class of XXXX
Join your alumni from your year of graduation in giving to King’s and making a
difference. Help your year raise more than any other. This is a great way for you
to stay in contact with other people that you were at University with. Show your
membership of this giving year group with the unique badge we’ll send you and
have your name listed in the special year group pages on the website.
Questions to answer...
• Which of these work?
  – Developing & rolling out different packs
  – Test propositions via email
  – Anecdotal feedback from phone

• Do different people or segments
  respond better to different
  propositions?
• Which of these works best as a
  recurring gift proposition?
Into action...
Thank you!
Chris.keating@kcl.ac.uk
     @ChrisKeating

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Developing a perfect proposition

  • 1. Developing the perfect proposition... ... An unfinished journey Chris Keating Senior Direct Marketing Manager, King’s College London & King’s Health Partners
  • 3. What was working for us...?
  • 4. What was working for us...
  • 5. So what did we need from a proposition... We needed to boil down all the experience and knowledge in the organisation to get; • A clear statement of the benefits of giving a gift • Which fulfills the emotional needs of the audience • Which we can build on for a lasting relationship with our donors
  • 6. Meet Tolstoy the leopard...
  • 7.
  • 8.
  • 9.
  • 10.
  • 11.
  • 12. Back to King’s... 1) Review what we knew about our alumni 2) Brainstorm propositions 3) Test propositions on focus groups 4) Develop creative packs and see what works!
  • 13. How do our alumni feel about King’s? Is King’s a world-class “When I go for interviews they institution? expect more from 95% of potential donors agree you because they Prid have a big smile and ‘oh so you went to King’s” (Post-1990 science alumnus) e “Yes I am very proud of having studied here. It really made a huge difference to my life, and certainly gave me the foundations of my career, which at the time was difficult for a woman going to the Bar.” (Pre-1990 Alumna)
  • 14. How do our alumni feel about King’s? your university financially?” “What do you imagine you would get out of supporting 63%: It enables me to give something back. Gratitud e
  • 15. Propositions in general... Join Threat Vision Future Need Solution Now Negative Positive
  • 16. ... And applied to King’s Join Be proud of being part of King’s Threat Vision Future We can’t maintain our Help us find a cure for global standing without cancer your help Need Solution Solve student hardship Buy a book for the Now library Negative Positive
  • 17. It doesn’t count unless there’s flipchart • Involved everyone in alumni fundraising; Callers, high- value fundraisers, events, communications team – not just
  • 18. Alternative formulations... x A) When I was at King’s, life was easier. If things were as they are now when I studied then I wouldn’t have had the opportunities that I did. I feel a duty to help support students today. B) King’s changed my life. I developed academically, got qualifications that set me up for life, and formed friendships that are still a important to me. I want to give something back to King’s.
  • 19. (some) Propositions developed a) Attract the best and help them achieve the best Some of the brightest young people come backgrounds with no family history of coming to university. £50 could pay for us to send a King’s student to reach out to a young man or woman who isn’t sure about going to university but could be a Nobel prize winner of the future.
  • 20. b) Help a student in need today • Give a donation today to help a King’s student through a financial crisis. Without help they may have to drop out of university. Your donation will help pay for a hardship bursary to help them complete their degree.
  • 21. (some more) Propositions developed Help us find treatments that work for dementia King’s world-class researchers are making breakthroughs every day to treat Alzheimers’ every day. Your gift will help fund more researchers, more equipment, more trials – meaning we can find better treatments. That will make a huge difference to people suffering from dementia. Please give today and we’ll keep you up to date on the progress you’re making possible. Giving Class of XXXX Join your alumni from your year of graduation in giving to King’s and making a difference. Help your year raise more than any other. This is a great way for you to stay in contact with other people that you were at University with. Show your membership of this giving year group with the unique badge we’ll send you and have your name listed in the special year group pages on the website.
  • 22.
  • 23. Questions to answer... • Which of these work? – Developing & rolling out different packs – Test propositions via email – Anecdotal feedback from phone • Do different people or segments respond better to different propositions? • Which of these works best as a recurring gift proposition?
  • 25.
  • 26.
  • 27.