To succeed in a highly competitive market businesses strive hard to provide customer service through a contact center or a call center. But, setting up a call center division internally can put a huge financial burden on the company which might in turn compromise its quality of customer care. The presentation deals with the methods that businesses can adopt to reduce call center costs. Invensis Technologies provides effective Customer Care Call Center Outsourcing Services that will be highly beneficial in creating satisfied and loyal client base that will ensure positive referrals for your business. By partnering with Invensis technologies, you will be able to build the brand value of your business and implement an effective Customer Relationship Management (CRM) strategy. (http://www.invensis.net). Invensis Technologies is an ISO certified and a leading Call Center Outsourcing Company that effectively addresses all the needs of your customers through various services such as billing support, order management and processing, claims processing, returns and refunds, service dispatch and delivery. For more details please visit: http://www.invensis.net/call-center-outsourcing/outsource-customer-care-call-center-services.php To find out more about our services and benefits of partnering with us, please contact us at sales{at}invensis{dot}net or you can call us from US +1(302)-261-9036 ; UK +44 203 411 0183 ; AUS +61 3 8820 5183 ; IND +91 80 41155233.

2. To succeed in a highly competitive
industry, businesses have to provide
seamless customer service through a
call center.

3. But setting up a call center division
internally is expensive and might
compromise the quality of customer care.

4. Here are 6 Ways to Reduce Costs in
a Call Center…

5. 1.Analysis of Expenses

6. Analyzing expenses which are
essential and ones which are not
can really help in controlling costs.

7. For example, hiring additional
customer service
representatives only when
required can help in reducing
expenses.

8. 2.Monitor Customer
Service Activities

9. Analyzing whether interaction of
customers with the agents is
going good is an important step
in ensuring customer loyalty.

10. Moreover, acquiring new clients is
quite expensive and thus keeping
existing clients happy must be the
top priority.

11. 3.Pay Attention to First
Call Resolution

12. Well trained agents must know exactly how
to deal with the customer’s queries and not
transfer the call to another associate.

13. Customers should be
connected to agents who
are well versed in dealing
with that particular problem.

14. 4.Investment in Self-Service
Technology

15. Businesses must invest in
technology that can reduce
operational cost as well as human
intervention.

16. 5.Leverage Digital
Communication

17. Alternate digital communication
channels such as emails, social
media and website usages are more
cost effective than placing a call.

18. Online surveys, Facebook page
feedbacks and analyzing Twitter
traffic are more effective in
analyzing customer behavior.

19. 6.Introduce Live Chat

20. Cost and time of placing a call can
be reduced by leveraging text
messages and live chats.

21. Traditional call handling methods
are still in use but are not the only
available means.

22. Contact centers can be made cost
effective by smartly using customer data.

23. Integrating customer data with other
effective tools such as email, live chat
and social media can help in providing
seamless customer assistance.

24. Outsourcing customer service to a well-
known contact center can also prove to
be quite cost effective for businesses.

25. Invensis provides a wide range of
seamless Customer Care Call
Center Outsourcing Services to
address the needs of your
customers.

26. Invensis’ End-to-End Call Center Services
for Customer Care and After-Sales Support
include:
Billing Support
Complaint/Issue Management and Resolution
Order Management and Processing
Product or Service Information
Claims Processing
Returns and Refunds
Service Dispatch and Delivery
Warranty-related Queries, and more

27. Invensis is an ISO 9001 and 27001
certified company and has served
200+ clients around the world.

28. To find out more about the services offered and
benefits of partnering with Invensis, please
contact us at sales@invensis.net