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Email Marketing Webinar Series
                   We will be starting at 19:30hrs


                   Chat with us through the
                   question pane on GoTo Webinar



  Effective Group Segmentation and
       how to manage your list
Email Marketing Webinar Series
      List Segmentation and
      How to Manage your List


      Creating Engaging Content and
      Measuring the Results
Intouch Support
 http://support.intouchcrm.co.uk/
Matthew Ruddle

Customer Services Director
Steve Plotkin

Marketing Manager
https://www.facebook.com/intouchcrm


https://twitter.com/intouchcrm
Agenda
•   Why Manage Your Contacts
•   What Makes a Good List
•   How to Segment Your Contact Database
•   Webinar Tasks
Why Manage Your Contacts
New leads are….
Lifecycle Stage




buying   are open   are not thinking   don’t think they are   definitely are
now      to idea    about it           interested             not interested
Information Stages
Information Stages
Information Stages
Target the right Buyer Persona
Build Better Relationships
What Makes a Good List?
1. List Hygiene




       1. Ensuring Opt In’s
       2. Removing unengaged subscribers
       3. Understanding what information prospects want
2. Understanding The Buzz

 Anti Spam Laws
                              Spam Traps


Sender Scores
                             Hard Bounce


  Honey Pots                Soft Bounce
3. Managing Opt Outs
4. Managing Churn
5. Group by Persona Property
How to Segment your
 Contact Database
Segmentation Requires Two Things


    1. Understanding your
       Buyer Persona

    2. What you Know About Their
       Buying Decisions
You can create groups…..

When a contact completes a form
You can create groups…..
What Criteria to Segment ?
Start with your Buyer Persona

•   Gender
•   Job Title
•   Geography
•   Interest Area
•   Lifecycle Stage
Segment as small as possible
Next time




Creating Engaging Content and
    Measuring the Results
Email Campaign Builder




 Download our latest resource for
   use in next weeks webinar
     http://cogn.im/145Ln1Q
Webinar Tasks
Webinar Tasks

1.   Make sure your contact list is clean and
     scrubbed of all unengaged contacts
2.   Work out the criteria you will group your
     contacts by
3.   Segment your database into groups for
     greater email performance
4.   Download the email campaign builder
Intouch Support
 http://support.intouchcrm.co.uk/
How to rock at email marketing part 1

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How to rock at email marketing part 1