1. An Inside Look at a Dallas IT Recruitment & Staffing Agency
Information Technology (IT) is a hot field. Specialists are in demand and often have companies
lining up to make offers. Hiring managers struggle to find the right candidate only to find
another company has already made a better offer. The InSource Group, an IT employment
agency based in Dallas, takes the struggle out of the IT recruitment and staffing process.
According to President Jim Thompson, it has developed a three-pronged approach to placing
qualified IT professionals and has fine tuned the process to achieve up to a 70 percent fulfillment
rate, as well as 99 percent customer satisfaction.
The Team
The first factor in the equation is The InSource Group team. At the management level, the
company is directed by IT veterans with experience on both sides of the desk. While they're
currently service providers, almost all have been clients. "That gives us an uncommon
understanding of our clients' needs," explains Thompson. Account managers and recruiters at
InSource also have in-depth industry experience. "They've been around for a while," Thompson
says. "They all have contacts within the field and their own referral network. In addition, each
recruiter has access to a subset of our master database of over 60,000 candidates."
The Process
Seasoned account managers work closely with clients to understand exactly what they need in an
IT professional. "We want candidates who can really hit the ground running and make an
immediate, positive impact," says Thompson. "So we work very closely with our clients to get an
in-depth understanding of what they're looking for." Next, account managers and recruiters put
potential candidates through a unique, two-step filtering process that takes more into
consideration than just their resume. They also factor in more intangible traits, such as a
candidate's personal attributes and the client's cultural environment. Because time is of the
essence in this field, The InSource Group usually produces a carefully screened list of candidates
within 48 hours. Then the client is encouraged to set up interviews as quickly as possible and to
provide same-day feedback on interviewed candidates.
The Evaluation
According to Thompson, the job isn't over once a candidate is placed. In fact, what happens after
the placement is as crucial to the company's success as the placement itself. Account managers
keep in regular contact with both candidate and client throughout the duration of the assignment.
They want to know if the experience is a positive one for the IT professional and if the client is
satisfied with the work being performed by the candidate. In addition, The InSource Group
evaluates its own performance on a weekly basis against a rigorous set of metrics that define how
the company is doing at every level of the organization. "We're constantly striving for a superior
level of performance in terms of the value we deliver to our clients," says Thompson. "We
actually guarantee our client's complete satisfaction or they don't pay." When it comes to IT
staffing, the unique combination of a dedicated and experienced team, a unique placement
process, and a stringent review process, equals value for our clients, says Thompson. And
success for The InSource Group.

2. About The InSource Group
The InSource Group is a Dallas IT Staffing agency that provides a complete spectrum of flexible
solutions for IT Recruitment and staffing needs, including contract, contract-to-hire and direct
hire options. For more information, please visit http://www.insourcegroup.com