SlideShare ist ein Scribd-Unternehmen logo
1 von 18
Downloaden Sie, um offline zu lesen
Emotional Intelligence,[object Object]
Introduction,[object Object],What is Emotional Intelligence ?,[object Object],		The capacity to know what you are feeling, to understand and generate emotions in a way that will work for you.,[object Object]
First Steps,[object Object],In 1980,  Dr. Reuven Bar-On started the work in this area, and he noticed that some people who are not necessarily very smart have successful life, and the others who have all the intellectual capabilities have problems at some point.,[object Object],	He defined the EQ-Emotional Intelligence Quotient which measures the level of emotional intelligence that a person has.,[object Object]
EQ vs. IQ,[object Object],IQ,[object Object], Cognitive intelligence refers to the capacity to:,[object Object], -concentrate,[object Object],-plan,[object Object],-organize,[object Object],-use the words(and the vocabulary),[object Object],-understand and assimilate facts,[object Object],IQ: measures the individual informational base that a person has –memory, vocabulary, logic and coordination .,[object Object]
EQ vs. IQ,[object Object],2. EQ ,[object Object],It measures the human capacity to :,[object Object],-deal with emotions,[object Object],-interact with others,[object Object],-intrapersonal knowledge,[object Object],-interpersonal knowledge,[object Object],-making feeling and emotions to work for you.,[object Object],EQ is directly responsible for 25-45% of work/career success,[object Object]
A close up on EI,[object Object],Mixed models of EI,[object Object],1. The Emotional Competencies (Goleman) model,[object Object],      The model introduced by Daniel Golemanfocuses on EI as a wide array of competencies and skills that drive leadership performance. Goleman's model outlines four main EI constructs:,[object Object],Self-awareness,[object Object],Self-management,[object Object],Social awareness,[object Object],Relationship management ,[object Object]
A close up on EI and EQ,[object Object],2. The BarOn model for emotional Intelligence:,[object Object],Intrapersonal,[object Object],Interpersonal,[object Object],Stress Management,[object Object],Adaptability,[object Object],GENERAL STATE,[object Object],ACTUAL PERFORMANCES,[object Object]
A close up on EI and EQ,[object Object]
A close up on EI and EQ,[object Object],1.Intrapersonal area refers self knowledge and self control. ,[object Object],It’s composed by:,[object Object],-assertive character,[object Object],-independence,[object Object],-self respect,[object Object],-self accomplishment,[object Object],-self emotional conscience ,[object Object]
A close up on EI and EQ,[object Object],2.Intrapersonal area refers to our capacity to work and interact with other people,[object Object],It is composed by:,[object Object],-empathy,[object Object],-social responsibility,[object Object],-interpersonal relations ,[object Object]
A close up on EI and EQ,[object Object],3. Stress management area refers to the capacity to tolerate stress and control the so called “no-brain actions” ( impulsive actions).,[object Object], - Stress toleration: staying calm and focused during a conflict or a difficult situation.,[object Object],- Impulsive actions: the ability to control yourself, and delay an impulse.,[object Object]
A close up on EI and EQ,[object Object],Adaptability refers to the capacity of being flexible, with a good developed sense of reality and a problem solver.,[object Object],It is composed by:,[object Object],-Reality testing,[object Object],-Flexibility,[object Object],-Problem solving,[object Object]
A close up on EI and EQ,[object Object],5. General State:  has two steps,[object Object],	5.1. Optimism,[object Object],5.2. Happiness,[object Object]
Tips and Tricks,[object Object],Developing the EQ:,[object Object],ABCDE method: building a chart,[object Object],Step 1- A: the start element,[object Object],Step 2 -C: consequences and the bad feelings,[object Object],Step 3 –B: negative thinking(your own ideas ),[object Object],Step 4 –D: positive thinking( develop some explanations and try to imagine what will others say about your problem). ,[object Object]
Tips and Tricks,[object Object],2.“HOT” Feeling and “COLD” Feelings,[object Object],The main idea is to convert strong , hot, bad feelings into more calm , less harmful , cold ones.,[object Object]
Tips and Tricks,[object Object],3. Self Evaluation Table,[object Object],Complete a table like,[object Object],	So that you will be forced to find a strategy and a way to defeat your weak points,[object Object]
Tips and Tricks,[object Object],4. Change the way you act or react,[object Object],	Change an aggressive or passive behavior into an assertive one, by trying to tell exactly what you feel(speak your mind) and negotiate what you want until you obtain it.,[object Object],5. Blame others or other things and not yourself,[object Object],	Create an imaginary character and blame him, or blame the day, the weather, etc,[object Object],Ex: Bad Friday?  Blame OLD LADY FRIDAY.,[object Object]
EQ and career success,[object Object],Directors,[object Object],-Self Respect,[object Object],-Happiness,[object Object],-Interpersonal relations,[object Object],-Reality testing,[object Object],-Self accomplishment ,[object Object],Average facts:,[object Object],[object Object]

Weitere ähnliche Inhalte

Was ist angesagt?

Emotional intelligence
Emotional intelligenceEmotional intelligence
Emotional intelligenceAaronSilveira
 
Emotional intelligence ppt
Emotional intelligence pptEmotional intelligence ppt
Emotional intelligence pptALOK RAJ
 
Emotional intelligence
Emotional intelligenceEmotional intelligence
Emotional intelligenceParul Singh
 
Emotional intelligence theory
Emotional intelligence theoryEmotional intelligence theory
Emotional intelligence theoryEagle Eyes
 
Emotional intelligence and it's models
Emotional intelligence and it's modelsEmotional intelligence and it's models
Emotional intelligence and it's modelsAishwaryaTyagi7
 
Emotional Intelligence
Emotional IntelligenceEmotional Intelligence
Emotional Intelligenceshilpaarora
 
Emotional Intelligence. What is it and why you want it. Ham chamber HR comm ...
Emotional Intelligence.  What is it and why you want it. Ham chamber HR comm ...Emotional Intelligence.  What is it and why you want it. Ham chamber HR comm ...
Emotional Intelligence. What is it and why you want it. Ham chamber HR comm ...Kathy Popaleni, M.A., Q.Med
 
Emotional Intelligence
Emotional IntelligenceEmotional Intelligence
Emotional IntelligenceSunipa Bera
 
Emotional intelligence
Emotional intelligenceEmotional intelligence
Emotional intelligencePhil Bowen
 
Integration of Emotional Intelligence in School Curriculum
Integration of Emotional Intelligence in School Curriculum Integration of Emotional Intelligence in School Curriculum
Integration of Emotional Intelligence in School Curriculum Samar Bouzeineddine
 
emotional quotient
emotional quotientemotional quotient
emotional quotientumesh yadav
 
Emotional Intelligence, Goleman's Theory, Emotional Intelligence in work plac...
Emotional Intelligence, Goleman's Theory, Emotional Intelligence in work plac...Emotional Intelligence, Goleman's Theory, Emotional Intelligence in work plac...
Emotional Intelligence, Goleman's Theory, Emotional Intelligence in work plac...Megha Anilkumar
 
emotional intelligence
emotional intelligenceemotional intelligence
emotional intelligenceRohith Raj
 
Emotional intelligence Models
Emotional intelligence ModelsEmotional intelligence Models
Emotional intelligence ModelsPreeti Bhaskar
 
Daniel_Goleman_Emotional_Intelligence_SumitMehta
Daniel_Goleman_Emotional_Intelligence_SumitMehtaDaniel_Goleman_Emotional_Intelligence_SumitMehta
Daniel_Goleman_Emotional_Intelligence_SumitMehtaSumit Mehta
 
Emotional Quotient: The Science Behind It
Emotional Quotient: The Science Behind ItEmotional Quotient: The Science Behind It
Emotional Quotient: The Science Behind ItAnurag Jain
 

Was ist angesagt? (20)

Emotional intelligence
Emotional intelligenceEmotional intelligence
Emotional intelligence
 
Emotional intelligence ppt
Emotional intelligence pptEmotional intelligence ppt
Emotional intelligence ppt
 
Emotional quotient
Emotional quotientEmotional quotient
Emotional quotient
 
Emotional intelligence
Emotional intelligenceEmotional intelligence
Emotional intelligence
 
Emotional intelligence theory
Emotional intelligence theoryEmotional intelligence theory
Emotional intelligence theory
 
Emotional Intellingence
Emotional IntellingenceEmotional Intellingence
Emotional Intellingence
 
Emotional intelligence and it's models
Emotional intelligence and it's modelsEmotional intelligence and it's models
Emotional intelligence and it's models
 
Emotional Intelligence
Emotional IntelligenceEmotional Intelligence
Emotional Intelligence
 
Emotional Intelligence. What is it and why you want it. Ham chamber HR comm ...
Emotional Intelligence.  What is it and why you want it. Ham chamber HR comm ...Emotional Intelligence.  What is it and why you want it. Ham chamber HR comm ...
Emotional Intelligence. What is it and why you want it. Ham chamber HR comm ...
 
Emotional Intelligence
Emotional IntelligenceEmotional Intelligence
Emotional Intelligence
 
Emotional intelligence
Emotional intelligenceEmotional intelligence
Emotional intelligence
 
Integration of Emotional Intelligence in School Curriculum
Integration of Emotional Intelligence in School Curriculum Integration of Emotional Intelligence in School Curriculum
Integration of Emotional Intelligence in School Curriculum
 
Emotional Intelligence
Emotional IntelligenceEmotional Intelligence
Emotional Intelligence
 
emotional quotient
emotional quotientemotional quotient
emotional quotient
 
Emotional Quotient
Emotional Quotient Emotional Quotient
Emotional Quotient
 
Emotional Intelligence, Goleman's Theory, Emotional Intelligence in work plac...
Emotional Intelligence, Goleman's Theory, Emotional Intelligence in work plac...Emotional Intelligence, Goleman's Theory, Emotional Intelligence in work plac...
Emotional Intelligence, Goleman's Theory, Emotional Intelligence in work plac...
 
emotional intelligence
emotional intelligenceemotional intelligence
emotional intelligence
 
Emotional intelligence Models
Emotional intelligence ModelsEmotional intelligence Models
Emotional intelligence Models
 
Daniel_Goleman_Emotional_Intelligence_SumitMehta
Daniel_Goleman_Emotional_Intelligence_SumitMehtaDaniel_Goleman_Emotional_Intelligence_SumitMehta
Daniel_Goleman_Emotional_Intelligence_SumitMehta
 
Emotional Quotient: The Science Behind It
Emotional Quotient: The Science Behind ItEmotional Quotient: The Science Behind It
Emotional Quotient: The Science Behind It
 

Ähnlich wie Emotional Intelligence

Emotional intelligence
Emotional intelligenceEmotional intelligence
Emotional intelligenceSneha Paanchal
 
Effective Leadership with Emotional Intelligence
Effective Leadership with Emotional IntelligenceEffective Leadership with Emotional Intelligence
Effective Leadership with Emotional IntelligenceNaveen Dandge
 
Emotional intelligence.ppp
Emotional intelligence.pppEmotional intelligence.ppp
Emotional intelligence.pppHannah Mungroo
 
7_Q1-PerDev.pptx
7_Q1-PerDev.pptx7_Q1-PerDev.pptx
7_Q1-PerDev.pptxJadeinere
 
emotionalintelligence
emotionalintelligenceemotionalintelligence
emotionalintelligenceMina Magdy
 
Emotional intelligence
Emotional intelligenceEmotional intelligence
Emotional intelligenceKelly Ferny
 
Emotional Intelligence Report
Emotional Intelligence  ReportEmotional Intelligence  Report
Emotional Intelligence Reportiqra university
 
Emotional intelligence at the workplace day 1
Emotional intelligence at the workplace  day 1Emotional intelligence at the workplace  day 1
Emotional intelligence at the workplace day 1Fabian Thomas
 
Emotional Intelligence
Emotional IntelligenceEmotional Intelligence
Emotional IntelligenceAssa Fumo
 
Emotional Intelligence
Emotional IntelligenceEmotional Intelligence
Emotional IntelligenceAssa Fumo
 
01 self leadership james prior
01 self leadership   james prior01 self leadership   james prior
01 self leadership james priornandu_gn
 
Emotional Intelligence In College Essay
Emotional Intelligence In College EssayEmotional Intelligence In College Essay
Emotional Intelligence In College EssayNeedHelpWritingAPape
 
Emotional literacy workshop final
Emotional literacy workshop finalEmotional literacy workshop final
Emotional literacy workshop finalSheraz Pervaiz
 
Ips diverse experiance & emotional inteligence
Ips diverse experiance & emotional inteligenceIps diverse experiance & emotional inteligence
Ips diverse experiance & emotional inteligenceRai M. Azlan Shahid
 
Promote Education Emtional Intelligence
Promote Education Emtional IntelligencePromote Education Emtional Intelligence
Promote Education Emtional IntelligenceZoaib Mirza
 

Ähnlich wie Emotional Intelligence (20)

Emotional intelligence
Emotional intelligenceEmotional intelligence
Emotional intelligence
 
Effective Leadership with Emotional Intelligence
Effective Leadership with Emotional IntelligenceEffective Leadership with Emotional Intelligence
Effective Leadership with Emotional Intelligence
 
emotional intel.PPP
emotional intel.PPPemotional intel.PPP
emotional intel.PPP
 
Emotional intelligence.ppp
Emotional intelligence.pppEmotional intelligence.ppp
Emotional intelligence.ppp
 
Emotional intelligence ppt
Emotional intelligence pptEmotional intelligence ppt
Emotional intelligence ppt
 
7_Q1-PerDev.pptx
7_Q1-PerDev.pptx7_Q1-PerDev.pptx
7_Q1-PerDev.pptx
 
Presentation on emotional intelligence
Presentation on emotional intelligencePresentation on emotional intelligence
Presentation on emotional intelligence
 
Emotional intelligence
Emotional intelligenceEmotional intelligence
Emotional intelligence
 
emotionalintelligence
emotionalintelligenceemotionalintelligence
emotionalintelligence
 
Emotional intelligence
Emotional intelligenceEmotional intelligence
Emotional intelligence
 
Emotional Intelligence Report
Emotional Intelligence  ReportEmotional Intelligence  Report
Emotional Intelligence Report
 
Emotional intelligence at the workplace day 1
Emotional intelligence at the workplace  day 1Emotional intelligence at the workplace  day 1
Emotional intelligence at the workplace day 1
 
Emotional Intelligence
Emotional IntelligenceEmotional Intelligence
Emotional Intelligence
 
Emotional Intelligence
Emotional IntelligenceEmotional Intelligence
Emotional Intelligence
 
01 self leadership james prior
01 self leadership   james prior01 self leadership   james prior
01 self leadership james prior
 
Emotional Intelligence In College Essay
Emotional Intelligence In College EssayEmotional Intelligence In College Essay
Emotional Intelligence In College Essay
 
Emotional literacy workshop final
Emotional literacy workshop finalEmotional literacy workshop final
Emotional literacy workshop final
 
Ips diverse experiance & emotional inteligence
Ips diverse experiance & emotional inteligenceIps diverse experiance & emotional inteligence
Ips diverse experiance & emotional inteligence
 
Concept eq
Concept eqConcept eq
Concept eq
 
Promote Education Emtional Intelligence
Promote Education Emtional IntelligencePromote Education Emtional Intelligence
Promote Education Emtional Intelligence
 

Kürzlich hochgeladen

Moaaz Hassan El-Shayeb - Projects Portfolio
Moaaz Hassan El-Shayeb - Projects PortfolioMoaaz Hassan El-Shayeb - Projects Portfolio
Moaaz Hassan El-Shayeb - Projects Portfoliomoaaz el-shayeb
 
Nashon Holloway - Media/Press Kit - Priv
Nashon Holloway - Media/Press Kit - PrivNashon Holloway - Media/Press Kit - Priv
Nashon Holloway - Media/Press Kit - PrivNashonHolloway
 
127. Reviewer Certificate in BP International
127. Reviewer Certificate in BP International127. Reviewer Certificate in BP International
127. Reviewer Certificate in BP InternationalManu Mitra
 
FAHAD HASSAN NOOR || UCP Business School Data Analytics Head Recommended | MB...
FAHAD HASSAN NOOR || UCP Business School Data Analytics Head Recommended | MB...FAHAD HASSAN NOOR || UCP Business School Data Analytics Head Recommended | MB...
FAHAD HASSAN NOOR || UCP Business School Data Analytics Head Recommended | MB...FaHaD .H. NooR
 
STORY OF SUSAN & JUDY - CEREBRAL PALSY.pptx
STORY OF SUSAN & JUDY - CEREBRAL PALSY.pptxSTORY OF SUSAN & JUDY - CEREBRAL PALSY.pptx
STORY OF SUSAN & JUDY - CEREBRAL PALSY.pptxsheenam bansal
 
Chapter-4 Introduction to Global Distributions System and Computerized Reserv...
Chapter-4 Introduction to Global Distributions System and Computerized Reserv...Chapter-4 Introduction to Global Distributions System and Computerized Reserv...
Chapter-4 Introduction to Global Distributions System and Computerized Reserv...Md Shaifullar Rabbi
 
asdfasdiofujasloidfoia nslkflsdkaf jljffs
asdfasdiofujasloidfoia nslkflsdkaf jljffsasdfasdiofujasloidfoia nslkflsdkaf jljffs
asdfasdiofujasloidfoia nslkflsdkaf jljffsJulia Kaye
 
reStartEvents March 28th TS/SCI & Above Employer Directory.pdf
reStartEvents March 28th TS/SCI & Above Employer Directory.pdfreStartEvents March 28th TS/SCI & Above Employer Directory.pdf
reStartEvents March 28th TS/SCI & Above Employer Directory.pdfKen Fuller
 
How to Host a Successful Webinar for Success?
How to Host a Successful Webinar for Success?How to Host a Successful Webinar for Success?
How to Host a Successful Webinar for Success?StrengthsTheatre
 
Fireman Resume Strikuingly Text............................
Fireman Resume Strikuingly Text............................Fireman Resume Strikuingly Text............................
Fireman Resume Strikuingly Text............................calvinjamesmappala
 
Blockchain_TezosDeveloperCommunitySNSCE.pdf
Blockchain_TezosDeveloperCommunitySNSCE.pdfBlockchain_TezosDeveloperCommunitySNSCE.pdf
Blockchain_TezosDeveloperCommunitySNSCE.pdfVISHNURAJSSNSCEAD
 
Audhina Nur Afifah Resume & Portofolio_2024.pdf
Audhina Nur Afifah Resume & Portofolio_2024.pdfAudhina Nur Afifah Resume & Portofolio_2024.pdf
Audhina Nur Afifah Resume & Portofolio_2024.pdfaudhinafh1
 
wealth_spend_bharatpeVerse_Analysis .pptx
wealth_spend_bharatpeVerse_Analysis .pptxwealth_spend_bharatpeVerse_Analysis .pptx
wealth_spend_bharatpeVerse_Analysis .pptxAnuragBhakuni4
 
ASDFSDFASDFASDFASDFOUIASHDFOIASUD FOIJSADO;IFJOISADJF
ASDFSDFASDFASDFASDFOUIASHDFOIASUD FOIJSADO;IFJOISADJFASDFSDFASDFASDFASDFOUIASHDFOIASUD FOIJSADO;IFJOISADJF
ASDFSDFASDFASDFASDFOUIASHDFOIASUD FOIJSADO;IFJOISADJFJulia Kaye
 
kids gpaddfghtggvgghhhuuuuuhhhgggggy.pptx
kids gpaddfghtggvgghhhuuuuuhhhgggggy.pptxkids gpaddfghtggvgghhhuuuuuhhhgggggy.pptx
kids gpaddfghtggvgghhhuuuuuhhhgggggy.pptxJagrutiSononee
 
10 Things That Will Shape the Future of Education.pdf
10 Things That Will Shape the Future of Education.pdf10 Things That Will Shape the Future of Education.pdf
10 Things That Will Shape the Future of Education.pdfEducationView
 
Chapter-1 IATA, UFTAA, ICAO, FAA, CAA, ATAB, Conventions
Chapter-1 IATA, UFTAA, ICAO, FAA, CAA, ATAB, ConventionsChapter-1 IATA, UFTAA, ICAO, FAA, CAA, ATAB, Conventions
Chapter-1 IATA, UFTAA, ICAO, FAA, CAA, ATAB, ConventionsMd Shaifullar Rabbi
 

Kürzlich hochgeladen (17)

Moaaz Hassan El-Shayeb - Projects Portfolio
Moaaz Hassan El-Shayeb - Projects PortfolioMoaaz Hassan El-Shayeb - Projects Portfolio
Moaaz Hassan El-Shayeb - Projects Portfolio
 
Nashon Holloway - Media/Press Kit - Priv
Nashon Holloway - Media/Press Kit - PrivNashon Holloway - Media/Press Kit - Priv
Nashon Holloway - Media/Press Kit - Priv
 
127. Reviewer Certificate in BP International
127. Reviewer Certificate in BP International127. Reviewer Certificate in BP International
127. Reviewer Certificate in BP International
 
FAHAD HASSAN NOOR || UCP Business School Data Analytics Head Recommended | MB...
FAHAD HASSAN NOOR || UCP Business School Data Analytics Head Recommended | MB...FAHAD HASSAN NOOR || UCP Business School Data Analytics Head Recommended | MB...
FAHAD HASSAN NOOR || UCP Business School Data Analytics Head Recommended | MB...
 
STORY OF SUSAN & JUDY - CEREBRAL PALSY.pptx
STORY OF SUSAN & JUDY - CEREBRAL PALSY.pptxSTORY OF SUSAN & JUDY - CEREBRAL PALSY.pptx
STORY OF SUSAN & JUDY - CEREBRAL PALSY.pptx
 
Chapter-4 Introduction to Global Distributions System and Computerized Reserv...
Chapter-4 Introduction to Global Distributions System and Computerized Reserv...Chapter-4 Introduction to Global Distributions System and Computerized Reserv...
Chapter-4 Introduction to Global Distributions System and Computerized Reserv...
 
asdfasdiofujasloidfoia nslkflsdkaf jljffs
asdfasdiofujasloidfoia nslkflsdkaf jljffsasdfasdiofujasloidfoia nslkflsdkaf jljffs
asdfasdiofujasloidfoia nslkflsdkaf jljffs
 
reStartEvents March 28th TS/SCI & Above Employer Directory.pdf
reStartEvents March 28th TS/SCI & Above Employer Directory.pdfreStartEvents March 28th TS/SCI & Above Employer Directory.pdf
reStartEvents March 28th TS/SCI & Above Employer Directory.pdf
 
How to Host a Successful Webinar for Success?
How to Host a Successful Webinar for Success?How to Host a Successful Webinar for Success?
How to Host a Successful Webinar for Success?
 
Fireman Resume Strikuingly Text............................
Fireman Resume Strikuingly Text............................Fireman Resume Strikuingly Text............................
Fireman Resume Strikuingly Text............................
 
Blockchain_TezosDeveloperCommunitySNSCE.pdf
Blockchain_TezosDeveloperCommunitySNSCE.pdfBlockchain_TezosDeveloperCommunitySNSCE.pdf
Blockchain_TezosDeveloperCommunitySNSCE.pdf
 
Audhina Nur Afifah Resume & Portofolio_2024.pdf
Audhina Nur Afifah Resume & Portofolio_2024.pdfAudhina Nur Afifah Resume & Portofolio_2024.pdf
Audhina Nur Afifah Resume & Portofolio_2024.pdf
 
wealth_spend_bharatpeVerse_Analysis .pptx
wealth_spend_bharatpeVerse_Analysis .pptxwealth_spend_bharatpeVerse_Analysis .pptx
wealth_spend_bharatpeVerse_Analysis .pptx
 
ASDFSDFASDFASDFASDFOUIASHDFOIASUD FOIJSADO;IFJOISADJF
ASDFSDFASDFASDFASDFOUIASHDFOIASUD FOIJSADO;IFJOISADJFASDFSDFASDFASDFASDFOUIASHDFOIASUD FOIJSADO;IFJOISADJF
ASDFSDFASDFASDFASDFOUIASHDFOIASUD FOIJSADO;IFJOISADJF
 
kids gpaddfghtggvgghhhuuuuuhhhgggggy.pptx
kids gpaddfghtggvgghhhuuuuuhhhgggggy.pptxkids gpaddfghtggvgghhhuuuuuhhhgggggy.pptx
kids gpaddfghtggvgghhhuuuuuhhhgggggy.pptx
 
10 Things That Will Shape the Future of Education.pdf
10 Things That Will Shape the Future of Education.pdf10 Things That Will Shape the Future of Education.pdf
10 Things That Will Shape the Future of Education.pdf
 
Chapter-1 IATA, UFTAA, ICAO, FAA, CAA, ATAB, Conventions
Chapter-1 IATA, UFTAA, ICAO, FAA, CAA, ATAB, ConventionsChapter-1 IATA, UFTAA, ICAO, FAA, CAA, ATAB, Conventions
Chapter-1 IATA, UFTAA, ICAO, FAA, CAA, ATAB, Conventions
 

Emotional Intelligence