Quixotic overview of performance management and social media delivered to a FutureGov seminar/ measurement camp

1. Once and future
performance
Ingrid Koehler
Improvement Strategist, IDeA
FutureGov v. Measurement Camp
15 Feb 2010

2. CCT and ACPIs
To Let For Sale by Fortyseven on Flickr The Strange Ruler by tnarik on Flickr
A potted history of PM

3. Best Value
Compare Compete
Challenge Consult
Economy Efficiency Effectiveness

4. Continuous
Improvement?
• New public management
• Buying performance?
Massive investment in the
public sector
• Inspection, measurement
and regulation

5. New approaches
• End to largesse
• Re-thinking
performance
• Role for social
media?
• [Answer is yes]
Piedra y agua by k-naia on Flickr

6. How social media will
support the ‘art’ of
performance
management

7. From the practitioner perspective
Knowledge shopping list
Basic guidance
Information about the
regulatory regime
and the indicators
Stories of improvement
Perplexed Pat by Zenilorac on Flickr Network w/ and ask
questions of people like
me
The perplexed Information about my
council/area’s
performance
officer

8. But almost no connectivity
✘ ✘ ✘
✘
Data.gov.uk?? ?
PM
✘
?
✘

9. So how are we doing on that
Knowledge Shopping list?
Good stuff? Interconnected? Easy to find? Where?
Guidance IDeA, CLG, Improvement
and
toolkits
✔ ✘ ✔ Network
Regulatory
regime and
NIs data
✔ ✘ ✘ CLG, AC, ESD toolkit
Stories of
improvement +/- ✘ +/- Partnership & Places, IDeA,
Network w/
people like
me ✔ ✘ ✘ CoPs, ESD
Information
about my
council/area’s ✘ ✘ +/- AC, Oneplace
performance
data.gov.uk, LIS,
Data
+/- +/- ✘ observatories, random hubs, ?

10. How Knowledge Hub will help, no
matter where you start your journey
Frameworks
and regulations
Case studies
Guidance and Knowledge
and
toolkits Hub
stories of
Networks of improvement
practitioners
Reference data Open data Shared data,
e.g. ESD toolkit e.g. data.gov.uk for benchmarking

11. Why councils should be
embracing social media
in serring priorities and
reporting performance

12. Clear policy imperative
• Putting the Frontline first: Smarter
Government (Digital Britain)
• Communities in Control
• Freedom to Lead
• Real cuts need real innovation and co-
production

13. From the citizen
perspective
Some attempts to use new tools...

14. Real prioritising
• The debate just got more interesting
• Real cuts mean real priority setting
• Now with added numbers!
• If councils don’t do it...DIY debates

15. From the outside in
If you don’t join the debate, the debate
will go on without you....

16. Find me
• ideapolicy.wordpress.com
• twitter.com/ingridk
• Communities of Practice: Social Media,
Policy and Performance, Efficiency Exchange
- at www.communities.idea.gov.uk