a quick set of online engagement and feedback examples from or about local public services... find more of this kind of stuff plus a bit of write up at socialgov.posterous.com

1. Local public services:
engagement and feedback
online
Ingrid Koehler
February 2011
@ingridk
Monday, 7 March 2011

2. About this presentation
This is a collection of examples of
feedback and engagement mechanisms
used by or about local public services to
share with a performance improvement
working group. You can find almost all
these examples with a bit of write up and
more at...
socialgov.posterous.com
Monday, 7 March 2011

3. Monday, 7 March 2011

4. Get satisfaction
Local crowd-sourced customer service
and problem solving
Monday, 7 March 2011

5. Patient Opinion
Monday, 7 March 2011

6. My Police
Monday, 7 March 2011

7. Monday, 7 March 2011

8. Be Careful!!
• Fred Durst Society of Top choice: over
Humanity and the Arts
29,000 votes
• Dept of Neat and Clean
means
• Longhorn Alumni Society
almost 10,000
• ...and some real ones,
separate log-ins
too!
for a joke
Monday, 7 March 2011

9. Central Bedfordshire
Monday, 7 March 2011

10. Coventry
Facebook and
Crowdsourcing
Monday, 7 March 2011

11. Twitter engagement
from Dan Slee
Police at Old Trafford by Reds on Tour
on Flickr
Monday, 7 March 2011

12. It doesn’t have to be
the council’s
Monday, 7 March 2011

13. Crunch time - budget
consultations
Monday, 7 March 2011

14. Monday, 7 March 2011

15. Councillor engagement
Monday, 7 March 2011

16. Internal and professional
engagement
asterix611 on Flickr
Behind the firewall
crowdsourcing, NYC
secure enterprise social
networking
Monday, 7 March 2011

17. Open engagement
localbysocial.net Sunderland March 4-5
Communities of Practice Blackburn March 18
Monday, 7 March 2011

18. Open government?
• Transparent
• Listening
• Engaged
• A movement, not a
moment
What if politicians invented the open source
way? from OpenSourceWay on Flickr
Monday, 7 March 2011

19. Find out more
• twitter.com/localbysocial
• twitter.com/ingridk
• socialgov.posterous.com
• ingridkoehler.com
• Social Media CoP at
communities.idea.gov.uk
Monday, 7 March 2011