The document discusses various topics related to business and company culture including keeping things simple, minimum viable products, managing expectations, remaining scrappy, setting high expectations, focusing on core competencies, acquisition opportunities, and asking for help. It provides quotes from Disney on testing new initiatives and prioritizing customer experience.
12. We are pretty transparently upping our
promise to our guests, and that is why we’re
being so deliberate about this test-and-adjust
period. Delight turns very quickly to
expectation.”
“Certain things have taken longer to make
broadly available than we initially would have
liked, but our rollout was designed to be
flexible to ensure that the guest experience
was always our first priority.”
-- Thomas O. Staggs, Disney’s parks and resorts
chairman.
New York Times. April 2, 2014