Mô hình quản lý và lãnh đạo IT

1. IT has the opportunity to truly be the
central nervous system of the company
Finance Operations
Human ResourcesMarketing
Corporate
Leadership
(Including the CIO)
IT
The Corporate
Body

2. IT & Business
Partnerships
External
Partnerships
People Infrastructure
Project &
Portfolio Mgt.
IT Leadership

3. 5. Develop a
Collaborative
Relationship
with External
Partners
4. Ensure that IT
Partners within
the Department
and with the
Business
3. Field an
Effective Project
Development
& Portf. Mgmt
Process
2. Build and
Maintain a Robust
IT Infrastructure
1. Recruit, Train,
and Retain
World Class IT
Employees
Enables IT to…
Creates ability
to…
Provides IT credibility to…
If all of these five principles are
addressed , it is easier to…
Fosters an
understanding
about which non-
strategic IT
aspects can be
addressed by third
parties to…
IT Leadership
External
Partnerships
People
Infrastructure
Project &
Portfolio Mgt.
IT & Business
Partnerships

4. 1. Skill
Inventory
2. Workforce
Planning
3.Clear Titles,
Roles &
Responsibilities
4. Meaningful
Evaluations
5. Comp &
Recognition6. Career
Planning
8. Training
9. Retention
10. Recruiting
P1: People
7. Culture
5. Develop a
Collaborative
Relationship
with External Partners
4. Ensure that IT
Partners within the
Department and with
the Business
3. Field an Effective
Project
Development
& Portf. Mgmt Process
2. Build and Maintain a
Robust
IT Infrastructure
1. Recruit, Train, and
Retain
World Class IT
Employees
Sustainable
IT Excellence
IT & Business
Partnerships
External
Partnerships
People
Infrastructure
Project &
Portfolio Mgt.

5. 1. Infrastructure
Roadmap
2. Systems
Up-Time
3. Maintenance
P2: IT Infrastructure
7. Help Desk
4. Retirement
6. Business
Continuity/
Disaster
Recovery
5. Security
5. Develop a
Collaborative
Relationship
with External Partners
4. Ensure that IT
Partners within the
Department and with
the Business
3. Field an Effective
Project
Development
& Portf. Mgmt Process
2. Build and Maintain a
Robust
IT Infrastructure
1. Recruit, Train, and
Retain
World Class IT
Employees
Sustainable
IT Excellence
IT & Business
Partnerships
External
Partnerships
People
Infrastructure
Project &
Portfolio Mgt.

6. 1. Idea
Generation
2. Prioritization
3. Budgeting
4. Portfolio
Management
6. Quality
Assurance
7. Performance
Reporting
8. Post-Project
Analysis
5. Project
Management &
Execution
5. Develop a
Collaborative
Relationship
with External Partners
4. Ensure that IT
Partners within the
Department and with
the Business
3. Field an Effective
Project
Development
& Portf. Mgmt Process
2. Build and Maintain a
Robust
IT Infrastructure
1. Recruit, Train, and
Retain
World Class IT
Employees
Sustainable
IT Excellence
IT & Business
Partnerships
External
Partnerships
People
Infrastructure
Project &
Portfolio Mgt.
P3: Project & Portfolio Management

7. 1. IT-Business
Communication
2. IT-Business
Strategic
Alignment
5. Cross-IT
Communications
4. IT Strategy 3. Innovation
5. Develop a
Collaborative
Relationship
with External Partners
4. Ensure that IT
Partners within the
Department and with
the Business
3. Field an Effective
Project
Development
& Portf. Mgmt Process
2. Build and Maintain a
Robust
IT Infrastructure
1. Recruit, Train, and
Retain
World Class IT
Employees
Sustainable
IT Excellence
IT & Business
Partnerships
External
Partnerships
People
Infrastructure
Project &
Portfolio Mgt.
P4: IT & Business Partnerships
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8. 1. Vendor
Segmentation
2. Procurement
3. Vendor
Management
5. Develop a
Collaborative
Relationship
with External Partners
4. Ensure that IT
Partners within the
Department and with
the Business
3. Field an Effective
Project
Development
& Portf. Mgmt Process
2. Build and Maintain a
Robust
IT Infrastructure
1. Recruit, Train, and
Retain
World Class IT
Employees
Sustainable
IT Excellence
IT & Business
Partnerships
External
Partnerships
People
Infrastructure
Project &
Portfolio Mgt.
P5: External Partnerships

9. It is important to measure performance and to
communicate the results
P1: People P2: Infrastructure P3: Project/Portfolio
Management
P4: IT & Business
Partnerships
P5: External
Partnerships
Sub principle Grade Sub principle Grade Sub principle Grade Sub principle Grade Sub principle Grade
Skill Inventory Infrastructure
Roadmap
Idea
Generation
IT-Business
Comm.
Vendor
Segmentation
Workforce
Planning
Systems Up
Time
Prioritization IT-Business
Strategic
Alignment
Procurement
Clear Titles
Roles and
Requirements
Maintenance Budgeting Innovation Vendor
Management
Meaningful
Evaluations
Retirement Portfolio
Management
IT Strategy
Compensation
and Recognition
Security Project
Management
and Execution
Cross IT
Comm.
Career Planning Business
Continuity/DR
Quality
Assurance
Training Help Desk Performance
Reporting
Retention Post-Project
Analysis
Recruiting
Legend
High opportunity for improvement
Opportunity for improvement
Operating at a high standard
Downward trend
Even trend
Upward trend

10. It is important to measure performance and to
communicate the results
P1: People P2: Infrastructure P3: Project/Portfolio
Management
P4: IT & Business
Partnerships
P5: External
Partnerships
Sub principle Grade Sub principle Grade Sub principle Grade Sub principle Grade Sub principle Grade
Skill Inventory Infrastructure
Roadmap
Idea
Generation
IT-Business
Comm.
Vendor
Segmentation
Workforce
Planning
Systems Up
Time
Prioritization IT-Business
Strategic
Alignment
Procurement
Clear Titles
Roles and
Requirements
Maintenance Budgeting Innovation Vendor
Management
Meaningful
Evaluations
Retirement Portfolio
Management
IT Strategy
Compensation
and Recognition
Security Project
Management
and Execution
Cross IT
Comm.
Career Planning Business
Continuity/DR
Quality
Assurance
Training Help Desk Performance
Reporting
Retention Post-Project
Analysis
Recruiting
Legend
High opportunity for improvement
Opportunity for improvement
Operating at a high standard
Downward trend
Even trend
Upward trend