The document describes the results of an Organizational Competitiveness Index (OCI) assessment conducted at a client organization. The OCI measures managerial beliefs across four factors: alignment with organizational goals, leadership/culture, customer sensitivity, and operational excellence. The client's scores were lower than average in most areas, particularly leadership/culture. Their strongest belief was in the current competitiveness of the organization. This suggests the client may benefit from initiatives to strengthen leadership and align managers behind future organizational goals and success.

1. Building Blocks of Success
Mission:
To provide V a l u e - a d d e d B u s i n e s s
C o n s u l t i n g to Organizations at the
T r a n s f o r m a t i o n S t a g e , enabling
them to deliver their E n d e a v o r s with
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Corporate
Office:
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|
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www.lifeskillsconsultants.com

2. 12/02/15
2
©
Life
Skills
Consultants
Pvt.
Ltd.
• Each
year
every
OrganizaXon
undertakes
strategic
and
operaXonal
intervenXons
to
enhance
its
compeXXveness.
Success
of
these
intervenXons
is
dependent
on
managers’
wholehearted
support
towards
these
intervenXons
• If
Managers
DO
NOT
BELIEVE
their
OrganizaXon
is
COMPETITIVE
and
will
achieve
success
in
future
they
will
not
be
PASSIONATELY
involved
in
any
OrganizaXon-­‐wide
intervenXon

3. 12/02/15
3
©
Life
Skills
Consultants
Pvt.
Ltd.
CompeXXveness
of
OrganizaXon
and
Managerial
Belief
Alignment
of
Managers
with
Organiza4on’s
goals
Leadership
and
Organiza4onal
culture
Customer
Sensi4vity
Opera4onal
Excellence
Organiza4on
Compe44veness
We
interacted
with
over
32
CEOs,
CXOs,
Func4onal
Heads
and
asked
them
to
define
what
makes
an
Organiza4on
Compe44ve?
Conceptual
Model
–
OrganizaXon
CompeXXveness
Index
-­‐
OCI©

4. 12/02/15
4
©
Life
Skills
Consultants
Pvt.
Ltd.
OCI
comprises
of
18
Statements
categorized
into
4
Factors
that
influence
the
CompeXXveness
of
an
OrganizaXon,
these
being:
§ Alignment
of
Managers
with
Organiza4on’s
goals
§ Leadership
and
Organiza4onal
culture
§ Customer
Sensi4vity
and
§ Opera4onal
Excellence
OrganizaXon
CompeXXveness
Index
-­‐
OCI
“Belief
Factor”
about
compeXXveness
of
organizaXon
has
been
found
to
be
most
criXcal
in
assessing
probability
of
success
for
any
business
transformaXon
iniXaXve
OrganizaXons
aspiring
for
conXnuous
evoluXon
and
growth
needs
to
regularly
assess
the
“Belief
Factor”
amongst
their
managerial
cadre
–
the
change
agents
o
n
d
g
s
Our
Organiza4on
Diagnos4c
tool
called
OCI
(
Organiza4on
Compe44veness
Index)
is
designed
to
assess
this
belief
factor
across
the
management
hierarchy.

5. 12/02/15
5
©
Life
Skills
Consultants
Pvt.
Ltd.
OCI
@
Client
Total
%
of
managers
strongly
agreeing
-­‐
Client
Total
%
of
managers
strongly
agreeing
-­‐
ALL
INDIA
REPORT
Managerial
Belief
27
32
Alignment
of
the
managers
with
the
Organiza4on's
Goals
30
27
Customer
Sensi4vity
and
Opera4onal
Excellence
19
26
Leadership
and
Organiza4onal
Culture
16
24
Organiza4on's
Resource
Capability
and
Mo4va4on
18
26
24
managers
of
Client
par4cipated
in
the
OCI
survey
conducted
on
16th
January
2015.
Their
belief
scores
vis-­‐à-­‐vis
the
belief
scores
of
managers
interviewed
across
India
are
stated
below:

6. 12/02/15
6
©
Life
Skills
Consultants
Pvt.
Ltd.
OCI©
Report
Client
–
Drill
Down
Total
%
of
managers
strongly
agreeing
-­‐
Client
Total
%
of
managers
strongly
agreeing
-­‐
ALL
INDIA
REPORT
Managerial
Belief
(Overall)
27
32
Current
Belief
-­‐
My
organizaXon
is
extremely
compeXXve
and
at
par
with
the
best
in
the
industry
67
35
Future
Belief
-­‐
My
OrganizaXon
has
done
well
in
the
past
and
will
achieve
success
in
the
future
29
29
Alignment
of
the
managers
with
the
OrganizaXon's
Goals
30
27
Customer
SensiXvity
and
OperaXonal
Excellence
19
26
Leadership
and
OrganizaXonal
Culture
16
24
OrganizaXon's
Resource
Capability
and
MoXvaXon
18
26

7. 12/02/15
7
©
Life
Skills
Consultants
Pvt.
Ltd.
OCI©
Report
Client
–
Drill
Down
(contd.)
Total
%
of
managers
strongly
agreeing
-­‐
Client
Total
%
of
managers
strongly
agreeing
-­‐
ALL
INDIA
REPORT
Managerial
Belief
27
32
Alignment
of
the
managers
with
the
Organiza4on's
Goals
30
27
Everyone
in
the
organizaXon
is
contribuXng
equally
to
its
success
13
17
I
am
able
to
contribute
my
best
to
the
organizaXon
30
31
I
am
accountable
for
the
success
and
failure
of
my
organizaXon
33
27
The
vision
and
mission
of
my
organizaXon
has
been
shared
with
every
employee
of
the
company
46
33
Customer
SensiXvity
and
OperaXonal
Excellence
19
26
Leadership
and
OrganizaXonal
Culture
16
24
OrganizaXon's
Resource
Capability
and
MoXvaXon
18
26

8. 12/02/15
8
©
Life
Skills
Consultants
Pvt.
Ltd.
OCI©
Report
Client
–
Drill
Down
(contd.)
Total
%
of
managers
strongly
agreeing
-­‐
Client
Total
%
of
managers
strongly
agreeing
-­‐
ALL
INDIA
REPORT
Managerial
Belief
27
32
Alignment
of
the
managers
with
the
OrganizaXon's
Goals
30
27
Customer
Sensi4vity
and
Opera4onal
Excellence
19
26
My
colleagues
and
seniors
are
sensiXve
to
customer
requirements
29
27
Our
customers
are
extremely
saXsfied
with
our
product/services
8
18
We
deliver
quality
product
and
services
to
our
customers
21
32
Leadership
and
OrganizaXonal
Culture
16
24
OrganizaXon's
Resource
Capability
and
MoXvaXon
18
26

9. 12/02/15
9
©
Life
Skills
Consultants
Pvt.
Ltd.
OCI©
Report
Client
–
Drill
Down
(contd.)
Total
%
of
managers
strongly
agreeing
-­‐
Client
Total
%
of
managers
strongly
agreeing
-­‐
ALL
INDIA
REPORT
Managerial
Belief
27
32
Alignment
of
the
managers
with
the
OrganizaXon's
Goals
30
27
Customer
SensiXvity
and
OperaXonal
Excellence
19
26
Leadership
and
Organiza4onal
Culture
16
24
I
see
myself
growing
in
this
organizaXon
33
26
Leaders
in
my
organizaXon
nurture
new
ideas
and
empower
employees
17
22
All
employees
in
the
organizaXon
are
moXvated
and
commimed
to
their
work
0
13
My
organizaXon
adheres
to
strict
ethical
code
of
conduct
in
all
its
business
transacXons
13
34
OrganizaXon's
Resource
Capability
and
MoXvaXon
18
26

10. 12/02/15
10
©
Life
Skills
Consultants
Pvt.
Ltd.
OCI©
Report
Client
–
Drill
Down
(contd.)
Total
%
of
managers
strongly
agreeing
-­‐
Client
Total
%
of
managers
strongly
agreeing
-­‐
ALL
INDIA
REPORT
Managerial
Belief
27
32
Alignment
of
the
managers
with
the
OrganizaXon's
Goals
30
27
Customer
SensiXvity
and
OperaXonal
Excellence
19
26
Leadership
and
OrganizaXonal
Culture
16
24
Organiza4on's
Resource
Capability
and
Mo4va4on
18
26
Over
the
last
six
months
I
have
done
significant
improvements
in
my
area
of
work
21
30
My
organizaXon
has
people
who
are
well
qualified
and
best
fit
for
their
job
13
20
My
supervisor
reviews
me
regularly
and
provides
valuable
feedback
to
improve
in
my
area
of
work
13
25
I
am
clear
about
my
role
and
responsibiliXes
29
36
My
organizaXon
has
people
friendly
and
fair
policies
which
moXvate
me
to
perform
bemer
17
19

11. 12/02/15
11
©
Life
Skills
Consultants
Pvt.
Ltd.
Radar
Chart
–
Client
Vs
All
India
0%
10%
20%
30%
40%
50%
60%
70%
Everyone
in
the
organizaXon
is
contribuXng
equally
to
its
success
I
am
able
to
contribute
my
best
to
the
organizaXon
I
am
accountable
for
the
success
and
failure
of
my
organizaXon
The
vision
and
mission
of
my
organizaXon
has
been
shared
with
every
employee
of
the
company
My
organizaXon
is
extremely
compeXXve
and
at
par
with
the
best
in
the
industry
My
OrganizaXon
has
done
well
in
the
past
and
will
achieve
success
in
the
future
My
colleagues
and
seniors
are
sensiXve
to
customer
requirements
Our
customers
are
extremely
saXsfied
with
our
product/services
We
deliver
quality
product
and
services
to
our
customers
I
see
myself
growing
in
this
organizaXon
Leaders
in
my
organizaXon
nurture
new
ideas
and
empower
employees
All
employees
in
the
organizaXon
are
moXvated
and
commimed
to
their
work
My
organizaXon
adheres
to
strict
ethical
code
of
conduct
in
all
its
business
transacXons
Over
the
last
six
months
I
have
done
significant
improvements
in
my
area
of
work
My
organizaXon
has
people
who
are
well
qualified
and
best
fit
for
their
job.
My
supervisor
reviews
me
regularly
and
provides
valuable
feedback
to
improve
in
my
area
of
work
I
am
clear
about
my
role
and
responsibiliXes
My
organizaXon
has
people
friendly
and
fair
policies
which
moXvate
me
to
perform
bemer
Client
All
India

12. 12/02/15
12
©
Life
Skills
Consultants
Pvt.
Ltd.
Insights
Ø Sharing
of
vision
by
the
Top
Management
has
brought
opXmism
in
the
team
about
the
future.
Ø The
group
which
parXcipated
has
done
improvements
(however
small
or
big)
and
hence
is
aligned
with
the
vision
shared
by
the
top
management
Ø OperaXonally
the
challenges
are
clearly
visible
wherein
processes
are
not
delivering
value
to
customers
leading
to
funcXonal
silos,
lack
of
trust
and
percepXon
of
incapability
of
resources
(indicaXve
of
systems,
processes
and
people)

13. 12/02/15
13
©
Life
Skills
Consultants
Pvt.
Ltd.
Sugges4ons
basis
the
insights
ü Order
to
Cash(OTC)
process
re-­‐
engineering
ü IntegraXon
of
OTC
with
system
ü CreaXon
of
comprehensive
KRAs
across
levels
to
ensure
break
down
of
funcXonal
silos
ü System
integraXon
to
align
processes
to
customer
expectaXons
(external
and
internal)
ü CreaXon
of
holisXc
organizaXon
wide
metrics
to
trigger
communicaXon
between
funcXons
thus
generaXng
trust.

14. For
any
further
queries
please
call:
Walnace
Dias
+919769211499
Indresh
Singh
Saluja
+919910007171
Email:
info@lifeskillsconsultants.com
Web:
www.lifeskillsconsultants.com