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InstaServ - Service Management Solution Architecture Presentation Indranil Roychowdhury [email_address]
Agenda ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Understanding the operator Enterprise Suppliers and Partners Network Products and Services Business  Customers Industry Forums Regulators Competition Technologies Shareholders ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],GSM GPRS EDGE EVDO WiFi WiMAX Fixed 3G DSL ATM ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],The Telecom Operator
Major Operational issues ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Introducing InstaServ ,[object Object],[object Object],[object Object],[object Object],[object Object],Refer to the embedded document for a brief introduction to Insta Serv
Motivation ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Insta Serv Architecture
InstaServ --Key Components ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
InstaServ-- Key Components ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Functional Architecture SLA MANAGER C I M SERVICE ACTIVATION ORDER MGMT WORKFLOW SNMP ASCII TL 1 ALARM / EVENT MGMT PERFORMANCE MGMT EVENT CORRELATOR NETWORK  DISCOVERY SERVICE INVENTORY NETWORK INVENTORY CIRCUIT DESIGN & ASSIGN Activation request and update Service Instance details Customer details KNOW REP Status updates Inventory Update Alarms Breach update Status BILLING TROUBLE TICKETING USER PROFILE MANAGER Order details, completion updates D B C O N N E C T I V I T Y Contract details R U L E R E P O S I T O R Y REPORT CORBA API UDP Network Probes CORBA API Inventory CLI, FTP,FTAM, SNMP ADAPTATION LAYER SNMP Customer details
e-TOM mapping Customer Interface Management User Profile Manager Order  Manager SLA  Manager Service Inventory Network Inventory Service  Activation Circuit Assign & Design Network Discovery Alarm Handler Performance Manager Correlator Source : TeleManagement Forum Operations Fulfillment Assurance Billing Operations Support  &  Readiness Customer Relationship  Management Service Management  &  Operations Resource Management  &  Operations Supplier/Partner Relationship Management Service Configuration  & Activation Service Problem Management Service  Quality Management Service  & Specific Instance Rating SM&O Support & Readiness Supplier/ Partner  Interface Management S/P Requisition Management S/P Problem Reporting & Management S/P Performance Management S/P Settlements & Billing Management S/PRM Support & Readiness Resource Provisioning  Resource Trouble Management Retention & Loyalty Customer Interface Management Billing  &  Collections Management Customer QoS / SLA  Management Problem Handling Selling Order Handling Marketing Fu l fil l ment Response CRM Support & Readiness Resource Data Collection & Processing Resource  Performance Management RM&O Support & Readiness
USE CASE - Service fulfillment ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],How the Service Provider perceives a DSL order fulfillment Focus is on the Technology !
USE CASE - DSL fulfillment How the e-TOM views Service Fulfillment Source : TeleManagement Forum Focus is on the Process !
Fulfillment Flow- Insta Serv
Insta SERV - Fulfillment SLA MANAGER C I M SERVICE ACTIVATION CLI, FTP,FTAM, SNMP ORDER MGMT WORKFLOW Activation request and update BILLING USER PROFILE MANAGER Order details, completion updates CORBA API Customer Order Order Details Contract details NETWORK ELEMENT Customer details Order Details / Order Validation requests Service Details KNOWLEDGE REP CORBA API CSR / Customer / Sales Credit check interface INSTA SERV - GUIDING principle Interface details should be modeled using the e-TOM and  the process should be  technology agnostic SERVICE INVENTORY NETWORK INVENTORY CIRCUIT DESIGN & ASSIGN
Use Case : Service Assurance ,[object Object],[object Object],[object Object],[object Object],[object Object],How the Service Provider perceives Service Assurance function Network oriented & Reactive process !
Insta Serv - Service Assurance Customer oriented & Proactive process !
THANK YOU Need Feedback and Comments email: indranilroyc@yahoo.com Mobile: +6581390124

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Insta Serv A Conceptual Simplified Oss Architecture

  • 1. InstaServ - Service Management Solution Architecture Presentation Indranil Roychowdhury [email_address]
  • 2.
  • 3.
  • 4.
  • 5.
  • 6.
  • 8.
  • 9.
  • 10. Functional Architecture SLA MANAGER C I M SERVICE ACTIVATION ORDER MGMT WORKFLOW SNMP ASCII TL 1 ALARM / EVENT MGMT PERFORMANCE MGMT EVENT CORRELATOR NETWORK DISCOVERY SERVICE INVENTORY NETWORK INVENTORY CIRCUIT DESIGN & ASSIGN Activation request and update Service Instance details Customer details KNOW REP Status updates Inventory Update Alarms Breach update Status BILLING TROUBLE TICKETING USER PROFILE MANAGER Order details, completion updates D B C O N N E C T I V I T Y Contract details R U L E R E P O S I T O R Y REPORT CORBA API UDP Network Probes CORBA API Inventory CLI, FTP,FTAM, SNMP ADAPTATION LAYER SNMP Customer details
  • 11. e-TOM mapping Customer Interface Management User Profile Manager Order Manager SLA Manager Service Inventory Network Inventory Service Activation Circuit Assign & Design Network Discovery Alarm Handler Performance Manager Correlator Source : TeleManagement Forum Operations Fulfillment Assurance Billing Operations Support & Readiness Customer Relationship Management Service Management & Operations Resource Management & Operations Supplier/Partner Relationship Management Service Configuration & Activation Service Problem Management Service Quality Management Service & Specific Instance Rating SM&O Support & Readiness Supplier/ Partner Interface Management S/P Requisition Management S/P Problem Reporting & Management S/P Performance Management S/P Settlements & Billing Management S/PRM Support & Readiness Resource Provisioning Resource Trouble Management Retention & Loyalty Customer Interface Management Billing & Collections Management Customer QoS / SLA Management Problem Handling Selling Order Handling Marketing Fu l fil l ment Response CRM Support & Readiness Resource Data Collection & Processing Resource Performance Management RM&O Support & Readiness
  • 12.
  • 13. USE CASE - DSL fulfillment How the e-TOM views Service Fulfillment Source : TeleManagement Forum Focus is on the Process !
  • 15. Insta SERV - Fulfillment SLA MANAGER C I M SERVICE ACTIVATION CLI, FTP,FTAM, SNMP ORDER MGMT WORKFLOW Activation request and update BILLING USER PROFILE MANAGER Order details, completion updates CORBA API Customer Order Order Details Contract details NETWORK ELEMENT Customer details Order Details / Order Validation requests Service Details KNOWLEDGE REP CORBA API CSR / Customer / Sales Credit check interface INSTA SERV - GUIDING principle Interface details should be modeled using the e-TOM and the process should be technology agnostic SERVICE INVENTORY NETWORK INVENTORY CIRCUIT DESIGN & ASSIGN
  • 16.
  • 17. Insta Serv - Service Assurance Customer oriented & Proactive process !
  • 18. THANK YOU Need Feedback and Comments email: indranilroyc@yahoo.com Mobile: +6581390124