Digital Transformation of the Enterprise. What IT leaders need to know!
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This presentation will be about the changing times and nature of IT services delivered to the consumer. In the past, it used to be delivered through thick or thin clients on the desktop. Today, these are primarily delivered to the mobile in the form of a digital service. While a lot of talk is about disruption that the smart phones have brought, the truth is, that the backend has to be more industrialised than ever before due to the massive number of transactions that terminate in the legacy IT infrastructure. Companies need both, industrial IT and innovation IT to be able to compete effectively in the digital marketplace. This presentation will be about the different imperatives the new IT leaders have to think about in the digital era. Session at the IndicThreads.com Confence held in Pune, India on 27-28 Feb 2015 http://www.indicthreads.com http://pune15.indicthreads.com
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Digital Transformation of the Enterprise. What IT leaders need to know!
- 1. Living IT in the Digital Era
- 2. In 1990, one million people worldwide owned a mobile phone. Today, there are around 6 billion in circulation.
- 3. Humans will create more information in the form of data in the next two days than was created in all of history up until the year 2003.
- 4. No human has won a chess tournament against a high-spec computer since 2005!
- 5. Every two minutes, we take as many photos as all of humanity took during 1800s. In 2014 alone, humanity will take 880 billion photos. That's 123 photos for every person on Earth.
- 6. In 1999, it took Google one month to crawl and build an index of about 50 million pages. In 2012, the same task was accomplished in less than one minute!
- 7. There are 1158 photos uploaded to Instagram every second!
- 8. There is 22,343 GB of Internet traffic every second!
- 9. If you had bought the computing power found inside an iPhone 5S in 1991, it would have cost you $3.56 million.
- 10. Everything in this 1991 Radio Shack ad exists in a single smartphone.
- 11. Digital Revolution Transforming the Enterprise Tarun Sharma CEO, BMC Software India Private Ltd
- 13. BUSINESS WANTS TO WIN ZMOT
- 14. BRAND? “Your brand is what people say about you when you’re not in the room” –Jeff Bezos, Amazon BUSINESS WANTS TO BUILD & PROTECT BRAND
- 15. BUSINESS WANTS TO CREATE AMAZING NEW SERVICES
- 16. Automation of Knowledge Work The Internet of Things Cloud Technology Advanced Robotics Mobile Internet Autonomous and Near- Autonomous Vehicles Energy Storage 3D Printing Advanced Materials Next-Generation Genomics Renewable Energy Advanced Oil and Gas Exploration and Recovery DISRUPTIVE TECHNOLOGIES From Disruptive technologies: Advances that will transform life, business, and the global economy, McKinsey Global Institute, May 2013
- 17. WHERE IS THE CAR?
- 18. WHERE IS THE HORSE?
- 19. BOTTOM UP DISRUPTION Inferior in the beginning but rate of improvement much faster!
- 20. TOP DOWN DISRUPTION Superior from the beginning but too expensive for mass adoption!
- 21. BIG BANG DISRUPTION Superior AND Cheaper from day ONE!
- 22. DIZZYING PACE OF DISRUPTION Rate of technology adoption is much FASTER today than ever before!
- 23. MULTI DIMENSIONAL DISRUPTION • Auto Collion Insurance • Accident Insurance • Car Dealerships • Status Symbol Car Makers
- 24. Industrialized + Innovative + Bi Modal I.T.
- 26. INNOVATION I.T. INDUSTRIAL I.T. AND
- 27. © copyright 2014 BMC Software, Inc. Our intuitive solutions provide the best experience for the people in IT, and for the consumers of IT. Our solutions enable high-speed innovation of new customer experiences, applications, and services. We provide industrialized solutions, from mainframe to cloud to mobile, that optimize IT performance, cost, & productivity BMC brings “IT to Life” by helping transform Digital Enterprises for competitive business advantage.
- 28. Intuitive Experience Actionable Intelligence Agile Applications Compliance & Risk Mitigation Optimized Infrastructure & Cost Adaptive Automation DIGITAL BUSINESS IMPERATIVES
- 35. CIO PRIORITIES – TOUGHER THAN EVER BEFORE
Hinweis der Redaktion
- CREDITS #1 Old ell phone http://markosun.wordpress.com/2013/04/03/the-cell-phone-hits-middle-age/ #3 Charlie http://www.redbookmag.com/kids-family/advice/charlie-bit-my-finger-video #4 HD3 http://commons.wikimedia.org/wiki/File:Old_wd_hard_disk_03.jpg #5 deepblue1 http://www.independent.ie/business/technology/rise-of-the-machines-robots-will-be-smarter-than-us-all-by-2029-warns-google-futurologist-30034734.html #6 selfie http://www.inewmedia.org/7-reasons-why-taking-a-selfie-is-still-hot-and-trendy/8403/ #7 google-bot http://www.informationsecuritybuzz.com/google-web-crawler-hacked-perform-sql-injections/ #9 internet traffic http://www.techibuzz.com/year-2015-will-have-zettabyte-internet-traffic/ #10 phone5 http://www.adadiskon.com/a/5391/iPhone-5-iBox-Infinite-November-2013 #11 RS http://www.huffingtonpost.com/steve-cichon/radio-shack-ad_b_4612973.html
- Consumerization trends, such as wearable technology and apps, quantification and augmented reality, shift our expectations of what can be done at home and at work.
- Procter & Gamble called that moment the First Moment of Truth, or FMOT (“EFF-mot”). This moment was so important to P&G that they created a position titled Director of FMOT, and tapped Dina Howell to fill the job. And The Wall Street Journal found it so influential that they put it on the front page. The same year, in his foreword to Kevin Roberts’ remarkable book Lovemarks, Procter & Gamble CEO A.G. Lafley put it this way: The best brands consistently win two moments of truth. The first moment occurs at the store shelf, when a consumer decides whether to buy one brand or another. The second occurs at home, when she uses the brand — and is delighted, or isn’t • The buying decision journey has changed. ZMOT is a vital new addition to the classic three-step process of stimulus, shelf, experience. • What was once a message is now a conversation. Shoppers today find and share their own information about products, in their own way, on their own time. • Word of mouth is stronger than ever. For the first time in human history, word of mouth is a digitally archived medium. • No MOT is too small. If consumers will do research online for houses and health care, they’ll also do it for Band-Aids and ballpoint pens. • The MOTs are meeting. Our mobile devices are MOT machines. As mobile usage grows, the zero, first and second moments of truth are converging.
- Next shift we are seeing is that companies around the world have new challenges when it comes to brand. Many of them are reinventing who they are and what do they stand for. More importantly, as we saw in the Zero Moment of Truth, word of mouth now persists forever. One irate customer putting a bad review will haunt businesses forever. So business are wanting to stay ahead of this. Let me share a story for this. I was watching a movie on Amazon Prime, which is kind of like Netflix, live streaming of the rental movie. While I was watching the movie, for a period of just few minutes, I saw slight degradation of the image quality. But because it was for very short duration and I was so engrossed in the movie that it didn't bother me much. However to my biggest surprise, few hours after the movie, I received an email from Amazon apologizing for suboptimal quality of the streaming. And in fact they returned my rental fees and gave me credit for five more movies. What is important is not the fact that they gave me this credit. What is amazing about this is how concerned Amazon is about the EXPERIENCE of it’s customers. It is tracking the service delivery in real time and not only so, they have whole lot of Automation in place to track the performance degradation, which must have resulted into an incident which must have triggered the email (with credit). And I am sure there is someone looking at frequency of such incidents and working on it as a problem management. The end result of all of this is the fact that I will be VERY LOYAL customer to Amazon for years to come. They have won my business for years to come. And just like this quote says, brand is nothing but what people say about your company behind your back! Big companies are betting big on this but it will be equally important for SMBs to get a grip on this.
- Next I want to talk about
- Introduce key trends from McKinsey list: Mobile Internet Cloud Technology Automation of Knowledge Work Autonomous Vehicles Internet of Things Advanced Robotics 3D Printing Energy Storage Advanced Materials
- “Auto insurers, which collect more than $200 billion in premiums each year in the United States, … would eventually see something like 90 percent of premiums disappear.” Chunka Mui Author, The New Killer Apps
- Describe the graphic – Innovation IT vs. Industrial IT While innovation at the customer boundary is important – the factory can adapt by “innovating in the core” Innovation in adopting new models for infrastructure and applications Innovation in the use of automation to drive efficiencies and to leverage speed for a competitive advantage Innovation to empower your IT professionals (with new interfaces, collaboration tools, etc.) Innovation using digital technologies (e.g., analytics) for better IT operations Modern IT organizations must do both – fanatically focus on the business user’s experience provide new, innovative ways of engaging and serving IT consumers – but, also innovate in the core IT functions we’ve always had. Bridge… Let me share with you what we believe are the key ingredients for a successful “Digital Transformation” for IT….
- Describe the graphic – Innovation IT vs. Industrial IT While innovation at the customer boundary is important – the factory can adapt by “innovating in the core” Innovation in adopting new models for infrastructure and applications Innovation in the use of automation to drive efficiencies and to leverage speed for a competitive advantage Innovation to empower your IT professionals (with new interfaces, collaboration tools, etc.) Innovation using digital technologies (e.g., analytics) for better IT operations Modern IT organizations must do both – fanatically focus on the business user’s experience provide new, innovative ways of engaging and serving IT consumers – but, also innovate in the core IT functions we’ve always had. Bridge… Let me share with you what we believe are the key ingredients for a successful “Digital Transformation” for IT….
- Now, we are all used to thinking about an elevator pitch in the classic way of “what would I tell a CXO in 60 seconds or less”. In reality, it’s much more than that. It’s a synthesized way to tell our new story, and it contains the core elements of our message. Let’s start with Bringing IT to Life. In essence what we are saying is that IT needs to become a much more vibrant player for the business it serves, and it needs to become a growth engine that provides the business with its competitive edge. We then make the statement that puts the experience of employees, customers, and IT as a major success factor. We talk about people, consumers, and intuitive solutions – all three are tide to human attributes and behavior as the focus of businesses is shifting towards the consumers and subscribers of technology. It’s also indicative of how we want to show up in the market, telling the BMC story through the personal and professional achievements of the people that use our technology. Our next two statements relate to two speed I.T. We start by talking about high-speed innovation. I.T. is no longer living in the shadow of the data center; it is expected to drive rapid application development, big data projects, and integrate third-party services that would give the business the speed and agility it needs to compete. But that can’t really happen without best-in-class industrialization. Next generation digital services don’t just run on an iPad, and they need the speed and efficiencies of legacy systems more than ever before.