Presentation by Andreas Schleicher Tackling the School Absenteeism Crisis 30 ...
Lecture 5 levels of system
1. Inam Ul-Haq
Lecturer in Computer Science
University of Education Okara Campus
Inam.bth@gmail.com, organizer@dfd-charity.com
Levels of System
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2. Organisation Hierarchy
• A hierarchy (say “higher arky”) is an arrangement where there
are different levels of authority or power.
• Organisations usually have a hierarchical structure, where
some people are more powerful or important than others.
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7. STRATEGIC DECISION
MAKERS
• The very highest level of the hierarchy
• Make very big decisions that:
• Must consider the whole organisation, not just part of it
• Are expensive
• Are long-term (e.g. years)
• Could be disastrous if wrong
• Define the nature of the organisation
• Changes the organisation’s future
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8. STRATEGIC DECISION
MAKERS
Typical Strategic level job titles:
- Chairman
- President
- CEO (Chief Executive Office)
- Board of Directors
- General Manager
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9. Tactical Management
• These people are still high-level, and make important
decisions in their own areas
• But they follow instructions from above: from the strategic
management.
• Tactical managers implement the decisions made at the
strategic level.
• They take a big idea and work out how to make it happen
• Their decisions are usually limited to a sector of the org (e.g.
advertising, transport) rather than the whole org.
• Project management is mostly tactical except planning
Google it: Tactical Management
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10. Typical Tactical-Level Job
Titles
• Advertising manager
• Personnel manager
• Creative director
• Manager of information systems
• Communications director
• Chief Financial Officer
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11. Tactical decisions
• Implement strategic decisions
• Are medium-term (e.g. months, weeks)
• Are passed down to the next level of management…
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12. Operational Management
• Operational managers directly manage non-management staff
and the public.
• They make day-to-day decisions that are vital to actually make
things, sell things, provide services.
• They are at the ‘coal face’ doing business and making money.
Google it: Operational Management
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13. Typical operational job titles
• Store manager
• Foreman
• Army Sergeant
Google: what about IS?
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14. Example
• Super-shop, a country wide chain of grocery stores wants to
increase its profit.
• The board of directors discusses how to best achieve this.
• They decide they will move into the pharmacy sector and include
chemist shops in their stores.
• This is a big departure from their usual business. It’s a strategic
decision.
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15. Tactical
• The directors instruct the tactical managers to implement the
decision.
• The personnel manager advertises for pharmacists to be
employed.
• The publicity manager plans a TV & newspaper campaign to
advertise the change.
• The facilities manager puts out tenders for the construction
work needed.
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16. Operational
• The builders arrive at a local supermarket.
• The supermarket manager instructs staff to reorganise
shelving to allow the construction of the pharmacy.
• The manager chooses and arranges training for staff who will
be working in the pharmacy.
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17. Non-management
• Cheryl, the checkout chick, empties out the shelves where the
pharmacy will be built.
• Her decision-making is limited to “I’ll need to get a trolley to
take these cans to the other shelves.”
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18. Drawing the line
• Sometimes it’s hard to decide whether a
decision is strategic, tactical or operational.
• It can depend on the size of the organisation.
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19. Drawing the line
• Judge whether the decision will have a significant impact on
the organisation over quite some time. That would be
strategic.
• If the decision is made to implement a decision made by a
higher-ranking person (but it doesn’t actually achieve the end
by itelf), it’s tactical.
• If a decision actually leads workers to doing something that
makes the plan work, it’s operational.
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20. Thanks to:
Thanks to:
Mark Kelly
mark@vceit.com
vceit.com
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