Librarysocmed2

Social
media:
fad
or
future?

You could have booked online for this using eventbrite.com – free!
Scan attendee tickets on an iphone. Connect to facebook event. Print
namebadges etc.
http://socialmediafadorfuture.eventbrite.com/

…
and
sent
info
to
your
PC
and
phone

I’ve
deliberately set
this late to
9.15. We’ll see
if my phone
reminds me
then… Google
already
emailed me at
5 am to remind
me of this
session. One
click is all it
took….

What’s
your
opinion
on
this
quote?

• “the
current
genera<on
of
students
are
digitally

confident
-‐
they'll
have
a
go
-‐
but
not
digitally

competent”

• Are
you
yourself
digitally
confident
–
or
competent?

Anybody not seen this rather
lovely 2 minute Youtube on
medieval technical support?

http://www.youtube.com/watch?
v=0Cd7Bsp3dDo

Is
social
media
any
different
to
eg
laser
discs,
the
AV

wave?
Maybe
we
can
just
wait
for
it
go
away?

Doing
social
media
so
it
maMers

• “When
a
library
involves
itself

in
social
media,
it
ﬁrst
and

foremost
has
to
understand

that
it’s
going
to
be
expected

to
interact.
To
do
otherwise
is

to
fail.
[…]
By
failing
to

par<cipate
in
conversa<ons

and
rela<onships,
the
library
is

essen<ally
declaring
that
it
will

Review: “Her successful use of social simply
maintain
its
tradi<onal

media in a campaign to prevent a fifty
percent funding cut for Ohio public role
as

a
depository
of

libraries gives her unique credibility knowledge.”

when talking about how to use social
media effectively."

So
hands
up….

• Who
uses
facebook?

• Who
uses
twiMer?

• Who
uses
YouTube?

• Who
uses
LinkedIn?

• Who
uses
Flickr?

• Do
you
feel
you
are
digitally
conﬁdent?

• Do
you
feel
you
are
digitally
competent?
If
so
please
put
your

hand
on
your
heart…

• Please
feel
free
to
facebook
or
google
your
way
through
this

session
and
to
interrupt
with
ques<ons
whenever
you
have

them….

Two
hours
=
not
enough

• You’ll
be
emailed
a
link
to
dropbox,
a
shared
If you use
dropbox on the
folder
in
the
“cloud”
storing
slides
and
links
UCC network you
• Send
ques<ons
by
email
or
text
and
I
will
must turn off
lansync or
gladly
answer
you
directly
i.ber<n@ucc.ie
or
Network
087
2655261
Operations will
do this to me:
• TwiMer
users:
ask
a
ques<on
or
make
a

comments
with
the
hashtag
#boolesocmed

• I
will
happily
create
liMle
“how-‐to”
videos

using
Jing
(like
Cap<vate
but
free
and
faster,

for
<5
min
videos),
and
upload
them
to

Youtube
for
you
if
I
know
what
it
is
you
are

trying
to
achieve
How to turn it off:
• So…
don’t
feel
you
need
to
write
a
lot
of
http://
www.youtube.com/
notes.
Ask
ques<ons,
create
knowledge
watch?
together
and
have
fun!
v=ykUUV8e_w1k

What
we’re
covering

• What
is
social
media
and
why
bother?

• Facebook

• Smartphones
and
geoloca<on

• TwiMer

• Social
bookmarking

• Some
of
the
pijalls

• Give
me
5-‐10
mins
speed-‐read
to
tell
you
why

I
think
you
need
to
know
this,
then
it’s
hands

on,
slow
down,
have
a
go…

What
is
social
media?

• "a
group
of
Internet-‐based
applica<ons
that
build
on
the

ideological
and
technological
founda<ons
of
Web
2.0,
which

allows
the
crea<on
and
exchange
of
user-‐generated
content.”

Kaplan,
Andreas
M.;
Michael
Haenlein
(2010).
"Users
of
the

world,
unite!
The
challenges
and
opportuni<es
of
Social

Media".
Business
Horizons
53
(1):
59–68.
doi:10.1016/
j.bushor.2009.09.003.
ISSN
0007-‐6813.
hMp://
www.sciencedirect.com/science/ar<cle/
B6W45-‐4XFF2S0-‐1/2/600db1bd6e0c9903c744aaf34b0b12e1.

Retrieved
2010-‐09-‐15.

• Examples:
collabora<ve
projects,
blogs,
content
communi<es,

social
networking
sites,
virtual
game
worlds,
and
virtual
social

worlds.

Rolled
into
one:
video
from
KSU

• hMp://www.youtube.com/watch?
v=dGCJ46vyR9o
“A
vision
of
students
today”
–

crowdsourced
by
ethnography
students

So:
what
now
that
"stuﬀ”
is
all
on
the
Internet?

• From
Eli
Neiberger
of
Ann
Arbor
District

Library

“ulotrichous”
on
YouTube

• Libraries
are
invested
in
“the
value
of
the

local
copy”
but
now
you
can
download

anything
anywhere,
the
circula<ng
collec<on
is
outmoded…

• Shortly,
a
library
user
will
be
as
likely
to
search
for
informa<on

on
a
mobile
phone,
tablet
or
handheld
gaming
device,
as
on
a

ﬁxed
PC
or
in
the
physical
library.

• And
now
everyone’s
a
publisher
–
so
libraries
can
be
a

plajorm
and

help
with
produc<on
tools,
event
venues,

repositories

• What
now?
Teach
digital/
informa<on
literacy/ci<zenship?

Crea<vity/learning
how
to
learn/Collabora<on/teamwork?

• Imogen
thinks:
whatever
transpires,
this
needs
community

and
rela<onships
to
engage
users…
thus
back
to
social
media…

Student
views
on
technology
(US
data)

http://chronicle.com/article/Info-Tech-on-Campuses/127405/

The
ballpark
ﬁgures
(more
stats
porn)

• 85%
of
students
have
laptops

• 25%
have
smartphones

• hMp://blog.nielsen.com/nielsenwire/consumer/smartphones-‐to-‐
overtake-‐feature-‐phones-‐in-‐u-‐s-‐by-‐2011/

• Users
now
spend
3X
as
much
online
<me
on
facebook
as
with

their
email

• But
only
about
12%
of
lecturers,
even
in
the
US,
use
facebook

with
their
students.

• How
many
users
in
Ireland?
hMp://blog.neworld.com/2011/irish-‐
social-‐media-‐sta<s<cs-‐may-‐2011/
10%
on
twiMer,
49%
facebook

• Google
Chrome
laptops:
$20/month
for
replaceable
hardware
to

educa<on
ins<tu<ons
oﬀer
starts
on
June
15th

Chicago
YouMedia
centres

http://www.youtube.com/watch?v=gxWnH3uI-tQ or nearer to home
– CIT’s new learning resource centre going up next year…

Michigan
State
Hi-‐tech
rooms

http://www.youtube.com/watch?v=gxWnH3uI-tQ

NYPL
Finding
the
future
game

500
patrons
overnight
–
QR
codes
treasurehunt
for
artefacts,
100

stories
about
how
they
inform
views
of
the
future
-‐>
1
book

hMp://www.youtube.com/watch?v=NTAIBv-‐oVYk
2mins
15

Social
media
can
be
used
for
HE

• hMp://www.emergingedtech.com/2010/08/facebook-‐as-‐an-‐instruc<onal-‐
technology-‐tool/
:
comment
from
student
Kristen
Nicole
Carden:

• “In
my
Bri<sh
Literary
History
course
last
winter
semester,
my
professor
created
a

class
facebook
group
which
we
all
joined.

We’d
finish
our
reading
for
class
and

then
get
online
and
write
a
paragraph
about
what
we’d
read,
focusing
our

comments
on
the
specific
course
aims
that
my
professor
had
created
for
the
class.

We
would
then
go
to
class
where
my
professor
would
note
the
ways
in
which
we’d

covered
the
material
well
and
he’d
teach
anything
we
missed
as
well
as
anything

else
he
wanted
us
to
know.
This
way
of
conduc<ng
class
was
effec<ve
because:

1. We
were
socially
mo<vated
to
complete
the
reading
and

contribute
to
the
online

discussion.

2. We
didn’t
spend
class
<me
going
over
that
which
we
already
understood.

3. We
were
able
to
benefit
from
insights
from
peers
who
generally
don’t
par<cipate

in
class
discussion.

4.
We
all
learned
to
focus
the
vast
amount
of
reading
required
for
such
a
course
to
the

specific
course
aims
of
our
professor.

5.
Through
contribu<ons
from
our
classmates,
we
understood
how
each
dis<nct
text

related
to
the
others
and
to
the
class
focus,
and
so
on.”

Facebook’s
not
going
away…

• hMp://www.kenburbary.com/2011/03/
facebook-‐demographics-‐revisited-‐2011-‐
sta<s<cs-‐2/
-‐
average
facebook
users:

130 friends on the site
Sends 8 friend requests per month
Spends an average 15 hours and 33 minutes on Facebook per month
Visits the site 40 times per month
Spends 23 minutes (23:20 to be precise) on each visit
Connected to 80 community pages, groups and events
Creates 90 pieces of content each month
200 million people access Facebook via a mobile device each day
More than 30 billion pieces of content are shared each day
Users that access Facebook on mobile devices are twice as active on Facebook
compared to non-mobile users
Facebook generates a staggering 770 billion page views per month

There’s
money
out
there

• The
Gates
Founda<on
has
invested
$2m
in
a
special
Facebook

app
for
educa<on
hMp://blog.inigral.com/gates-‐founda<on-‐
invests-‐in-‐inigral/

• May
24
2011
Rupert
Murdoch
describes
educa<on
in
the

Financial
Times

as
the
“last
holdout
from
the
digital

revolu<on”
and
buys
a
company
that
tracks
student
progress.

• Blackboard
and
other
VLEs
race
to
improve
their
mobile/
smartphone
access.

• Pearson
and
McGraw-‐Hill
move
into
e-‐textbooks…

• Social
media
plajorms
may
end
up
cheaper
than
Blackboard…

• And
yet
the
ﬁgures
s<ll
show
that
online
courses
have
a
50%

success
rate
compared
to
70-‐85%
for
face
to
face/blended.

Facebook
hands-‐on

• We
need
the
techies
to
help
the
non-‐techies
set
up
their

accounts
(but
it’s
not
compulsory!)

• SKIP
the
op<ons
where
it
asks
you
to
find
friends!
You
can
do

this
yourself
later.
Don’t
let
it
“scrape”
all
your
friends’
email

addresses.

• You’ll
need
to
log
in
to
the
email
account
you
specified
to

confirm
the
account

• Once
it’s
all
up
and
ready
you
should
choose
to
use
a
secure

connec<on
by
default
(hMps)
–
I
can
send
around
a
Jing
about

this,
don’t
worry
about
it
now,
but
it’s
on
your
account

se•ngs.

• hMp://www.youtube.com/watch?
v=OdQhZy1xouI

Five
important
things

• Personal
proﬁles
for
people
(your
own
account)

• Business
or
community
pages
for
organisa<ons
(eg
Boole

library,
Coca
Cola,
Midleton
<dy
towns

• Groups
–
for
discussion
–
can
be
closed
or
open

• Privacy
–
you
can
control
it
to
great
precision.
You
just
have
to

actually
do
that,
don’t
leave
it
at
the
default
se•ngs.
hMp://
www.ny<mes.com/external/readwriteweb/
2010/01/20/20readwriteweb-‐the-‐3-‐facebook-‐se•ngs-‐every-‐
user-‐should-‐c-‐29287.html?src=me&ref=technology

• You
need
to
get
good
at
se•ng
up
secure
passwords
and

changing
them.
If
you
can’t
remember
passwords
choose
two

memorable
words,
at
least
one
character
in
upper
case,
and

join
them
with
a
number
and
a
punctua<on
eg

Printer87%paper

OFFLINE WORLD
Ann’s
Ann’s Alumni
Ex work colleagues

ANN

Ann’s Ann’s
Family Students

ONLINE WORLD
Ann’s
Ann’s Alumni
Ex work colleagues

Ann Online

Ann’s Ann’s
Family Students

Plymouth video: http://
www.youtube.com/
watch?
v=Ki9kD8ZDuAo&feature
=player_embedded

Useful
facebook
stuﬀ

• Friends,
newsfeed,
messages,
chat

• You
can
block
people
(Accounts-‐>Privacy
se•ngs
see
block

lists
at
boMom)
or
you
can
just
choose
not
to
respond
to
their

friend
request.
They
won't
know
that
you
haven't...

• You
can
stop
them
pos<ng
on
your
wall.

• You
can
hide
their
mul<tudinous
Farmville
posts

• Don't
friend
people
you
don't
know
unless
you
have
a
mutual

trusted
friend
and
you
need
to
be
in
touch
online.

• You
do
not
have
to
make
your
personal
data
available
to

students
to
use
Facebook
with
them.

Privacy
se•ngs

• hMp://www.ny<mes.com/external/
readwriteweb/2010/01/20/20readwriteweb-‐
the-‐3-‐facebook-‐se•ngs-‐every-‐user-‐should-‐
c-‐29287.html?src=me&ref=technology

• If
you’re
using
facebook
you
should
review

this
ar<cle
in
your
own
<me
and
go
through
all

the
privacy
se•ngs
un<l
you
have
what
you

are
happy
with.

• Finding
friends
without
invading
their
privacy

hMp://screencast.com/t/pVusYBGysyzF

Everyone
should
please:

• 1.
Make
a
status
update
on
facebook

• 2.
Find
and
“friend”
at
least
one
of
your
colleagues
and/or
me

• 3.
Use
the
chat
facility
with
the
person
that
you’ve
friended

• That
should
wreck
the
network
speed!

2

1

3

Pages
–
for
organisa<ons

• Useful
for
announcements
–
once
someone
“likes”
your
page,

your
status
updates
appear
in
their
news
feed.

• What
sort
of
things
could
the
library
put
on
its
Facebook
page

to
increase
its
172
likes?(you
might
“like”
the
page
if
you

haven't
already?)
hMps://www.facebook.com/pages/
University-‐College-‐Cork-‐Library

• Good
example:
search
Manchester
Library
on
facebook

hMps://www.facebook.com/manchesterlibraries?sk=wall

• Once
you
have
a
page
with
likes,
you
can
use
facebook

insights
to
ﬁnd
out
about
your
fans,
and
what
sort
of
posts

they
like
{ballindenisk
example}

Lists
–
fine
control
of
your
friends

• It’s
possible
to
use
lists
to
friend
the
students
but
put
them
on

to
a
list
that
doesn't
have
access
to
your
personal
data.
hMp://
theedublogger.com/2011/05/11/the-‐why-‐and-‐how-‐of-‐using-‐
facebook-‐for-‐educators-‐no-‐need-‐to-‐be-‐friends-‐at-‐all/

• The
down
side
is
it
takes
<me,
so
few
people
are
organised

enough
to
use
lists.

• But
lists
are
great
for
controlling
people
with
behavioral

issues.
Here’s
a
Jing
about
how
to
set
up
limited
profiles
for
a

person
so
they
can’t
spam/troll
your
page:
hMp://
www.screencast.com/users/ImogenBer<n/folders/Jing/
media/edff3e90-‐b8be-‐4edc-‐87d5-‐ff4b7babe6b3

• You
can
create
posts
that
only
go
to
a
par<cular
list.
This

works
well
for
announcements,
events
etc.

Closed
groups

• Example:
UCC
New
Media
(
just
ask
to
join
this
group)

• Send
someone
email
with
an
invita<on
to
a
group.
They
click

to
request
membership,
you
approve
them.
No
friending

required
-‐
good
op<on
for
academic
discussion/peer
support

use

You’ve
built
it
–
will
they
come?

• When
you
post
include
a
call
to
ac<on
or
ques<on

• Keep
it
short
(80
chars!)

• Post
once
every
2-‐3
days
but
do
it
regularly

• Avoid
URL
shorteners
although
these
allow
you
to
track
who's

clicking
because
they
mask
the
des<na<on
and
make
people

suspicious

• Post
early
in
the
mornings
(you
can
schedule
it
beforehand

using
eg
Hootsuite)

• Post
on
Thursdays
and
Fridays
not
Saturdays.

• Images
>
Video
>
text
only.
Short
sound
ﬁles
(audioboo)
can

be
good
too.

• Keep
it
in
the
news
feed
-‐
no
need
for
fancy
apps
–
80%
of

responses
to
posts
are
direct
from
the
newsfeed.

Quick
anonymous
poll:

should
facebook
be
banned
in
UCC?

• hMp://www.surveymonkey.com/s/TR98QCW

Please
go
to
this
URL
and
ﬁll
in
the
survey

25%
of
students
have
smartphones

• The
phones
read
barcodes:
hMp://www.youtube.com/watch?
v=Q6w-‐ktXcVvY

• They
have
GPS,
compasses
and
accelerometers
–
they
know
where

they
are
hMp://www.youtube.com/watch?
v=FZC8kKVeSbg&feature=related

• [Did
you
know
UCC
has
an
interac<ve
panorama
map?
hMp://
www.ucc.ie/virtualtour/
and
is
planning
RFID
tagged
routes
for

disabled
students?]

• Lots
of
library
examples
of
apps
here:
hMp://www.libsuccess.org/
index.php?<tle=Library_Success%3A_A_Best_Prac<ces_Wiki

• Now
you
can
add
GIS
layers
to
smartphone
applica<ons
and
make

the
real
world
"clickable"?
How
about
this
augmented
reality
app

next
<me
you're
looking
for
a
tube
sta<on
in
London?
hMp://
www.youtube.com/watch?v=U2uH-‐jrsSxs&feature=related

How
can
libraries
use
smartphones/tablets?

• Create
treasure
hunts
to
teach
procedures/induc<on
where
users

snap
QR
[But
don’t
go
mad
on
QR
–
it’s
about
to
be
made

obsolete
by
your
phone
being
able
to
iden<fy
real
world
objects

such
as
coke
cans
and
faces
–
Google
Mobilistar/Layar
]

• iPads
for
virtual
reference
event:
hMps://www.facebook.com/
event.php?eid=176772352378607

• Check
out
this
wiki
hMp://www.libsuccess.org/index.php?<tle=M-‐
Libraries

• Making
OPAC
etc
available
on
mobile
is
not
trivial:
“Although

greater
numbers
of
students
were
carrying
Smartphones,
usage

of
the
mobile
interface
grew
very
slowly
during
the
year.

Anecdotal
reports
indicated
users
faced
challenges
with
the

authen<ca<on,
linking
and
hos<ng
systems…
Unfortunately
many

of
these
systems
are
not
mobile
friendly
and
some
require

signiﬁcant
work.”
A
bad
app
is
worse
than
no
app!

Discussion

• 5
mins:
discuss
with
the
person
next
to
you
something
that

could
be
done
with
handheld
technology
or
social
media
that

would
make
your
own
working
life
easier

• It
might
be
something
really
straighjorward
like
Google

calendar
reminders
that
automa<cally
bleep
your
phone

when
you
aren’t
at
your
computer.

• From
induc<on
to
ﬁnes,
how
could
you
reduce
drudgery
and

increase
crea<vity
in
your
work
by
ge•ng
all
this
technology

to
work
for
you?

• Write
down
any
ideas
and
then
we’ll
shout
out
the
various

ideas
a…erwards
and
see
which
ones
get
your
votes…

• Previously
suggested:
boilerpla<ng
sec<ons
of
presenta<ons

using
insert-‐hyperlink,
mul<media
training
materials
on

prin<ng
for
students,
and
on
third
party
copyright
issues

TwiMer

Go to www.twitter.com and sign up if you haven’t already
What do you know about twitter?

TwiMer
1

• TwiMer
is
informa<on
networking
/microblogging
where
you

send
and
receive
‘tweets’

• Tweets
are
only
140
characters
in
length
like
SMS
messages

• You
can
just
follow…
and
get
info
on
what’s
happening
from

your
favourite
Tweeters
such
as
Stephen
Fry
or
Lady
Gaga.

Lots
of
people
just
listen
out,
and
don’t
post
any
tweets

• Record
a
tweet
(<140
chars)
and
give
your
twiMer
name
to

your
neighbour(s)
so
they
can
“follow”
you
and
see
your

tweet.

• Search
for
someone
you
are
interested
in
and
follow
them.

TwiMer
2

• Hashtags
are
a
way
of
tagging
a
tweet
so
that
a
conversa<on

can
be
tracked
-‐
our
hashtag
for
class
tweets
is

#boolesocmed

–
you
don’t
have
to
register,
just
use
it…
enter
it
in
the
search

box
and
you’ll
see
all
tweets
that
have
used
it

• Create
another
tweet
including
this
#boolesocmed
hashtag

followed
by
your
new
technology
use
idea.
Search
again.
See?

Or
try
searching
#obamavisit

• Other
useful
func<ons

– Searching
for
people
–
you
can
use
their
email
address

– RT
(retwee<ng)
repeats
a
message
you
like
to
all
your
followers

– @twiMername
to
“men<on”
someone
they
can
see
you
were

talking
about
them

– direct
messages
(ie
not
public)
d
imogenber<n
something

scandalous…

– Following
back
is
polite
–
but
beware
spammers

More
clever
stuﬀ
with
twiMer

• hMp://twapperkeeper.com/
-‐
archiving

• Customer
service
eg
@O2CareIRL
@Blacknight

• The
failwhale…
anyone
know
what
this
is?

• On
Monday
evenings
people
involved
in
teaching
and

learning
in
Ireland
at
all
levels
contributed
to

#edcha<e
so
you
can
try
following
that
hashtag
tonight

to
get
an
idea
if
you
like.

• Lots
of
people
follow
twiMer
feeds
related
to
current

aﬀairs
programs
like
prime<me
while
watching
telly
-‐

this
is
known
as
the
"second
screen"
phenomenon.

• hMp://www.sminorgs.net/2011/03/unlucky-‐13-‐twiMer-‐
worst-‐prac<ces-‐for-‐rookies-‐and-‐others-‐to-‐avoid.html

TwiMer
in
educa<on

• "Third
and
most
prac<cally,
for
both
my
students
and
me,

TwiMer
simpliﬁes
course
management
by
replacing
at
least

three
classroom
technologies.
TwiMer
replaces
the
class

listserv
(or
course
blog,
Blackboard,
or
discussion
group)
for

our
outside-‐the-‐classroom
discussions
and
resource
sharing.

TwiMer
replaces
e-‐mail
announcements
for
new
readings,

loca<on
changes,
and
relevant
happenings
around
the
city.

And
TwiMer
replaces
the
cardboard
box
I
used
to
bring
to
class

to
collect
papers
and
other
assignments.
Now
my
students

post
tweets
with
links
to
their
work.”

• By
the
way,
why
might
you
want
to
use
a
URL
shortener
like

bit.ly
with
twiMer?

• Hands
up,
who
thinks
twiMer
should
be
banned?

Social
bookmarking:
the
librarian’s
friend

• You
can
ﬁnd
all
the
websites
I’ve
used
today
on
delicious
–

hMp://www.delicious.com/imogenber<n/library

• Can
anyone
give
me
a
search
term
or
a
website
they
think
is

relevant
to
what
we’ve
discussed
today
and
we’ll
tag
it?

• Simples
enough
not
to
get
in
the
way
…
that’s
why
delicious
is
in

my
view
the
best
of
the
bookmarking
tools.

• Think
it’s
no
diﬀerent
to
your
browser
bookmarks?
But
look,
I

can
see
Damien
Mulley’s
5000
plus
links
by
going
to
People,
and

other
people
can
see
mine
–
that’s
the
social
bit.

• Yet
delicious
is
an
example
of
a
big
problem
with
social
media
–

free
is
not
forever,
and
then
who
owns
the
data?
What
happens

when
the
company
is
sold/goes
bust/has
a
technical
problem?

• Bookmark
this:
Gerry
McKiernan
on
m-‐libraries
hMp://mobile-‐
libraries.blogspot.com/2010/06/2010-‐top-‐ten-‐trends-‐in-‐
academic.html

What
will
make
it
succeed?

• Knowing
your
audience(s)

• Structured,
dedicated
<me
from
someone

who
is
interested

• Checking
analy<cs
to
see
what’s
working

• Opening
up
to
user
ideas
and
input
–

crowdsourcing

• Regular
rela<onship
and
interac<on
with
the

users

• Not
ignoring
the
downsides
–
privacy,
security,

data
protec<on
and
ACCESSIBILITY…

Final
survey
and
further
viewing

• Link
to
survey
here:
hMp://www.surveymonkey.com/s/
THR9HXG

• [Further
extension
viewing
about
the
recent
educa<onal

theory
“connec<vism”,
and
the
“gamiﬁca<on”
of
educa<on

• h"p://www.youtube.com/watch?v=XwM4ieFOotA

• h"p://www.pbs.org/teachers/digitallearners/watch/

• h"p://www.ted.com/talks/
jane_mcgonigal_gaming_can_make_a_be"er_world.html

• h"p://www.youtube.com/watch?
v=zDZFcDGpL4U&feature=player_embedded

• h"p://video.pbs.org/video/1767466213/

• Library
success
wiki:
h"p://www.libsuccess.org/index.php?
Stle=Library_Success:_A_Best_PracSces_Wiki

]

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