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IMFND 2015©
Digital Marketing
Fundamentals
Abdel Rahman Sleem
CEO, IMFND
April. 2015
IMFND 2015©
+10 years
• work experience in Strategic Management ,Marketing & Project Management .l
got MBA Module of Marketing on February 2013 .
+20 Companies
• I have been their Strategic & Marketing consultant in the MENA region
+ 12 international events
• Organize more than in the MENA in digital marketing with international &
regional speakers .
About Me
CEO & Founder at IMFND
IMFND 2015©
Course Agenda
• 1. Introduction to Digital Marketing :
• • Digital marketing landscape
• • Digital marketing in Egypt
• 2. Strategy & Planning :
• • How to write your perfect media plan
• 3: Implementation( Forms of Digital marketing ) :
• I. Online advertising :
• • Introduction to online ads
• • Types of online campaigns
• • Types of banners
• • Online platforms
• • facebook & social advertising
• • Google advertising
• • Display advertising
• • Creative art work for your online adv campaigns
• • Targeting clusters
• • Budget & bidding
• • Campaigns measurement & optimization
• II. Social Media Marketing :
• • Introduction
• • Types of social media channels
• • What’s content marketing
• • Creating a content strategy
• • Implement your content marketing strategy :
• • audience management
• • Social media management tools
• • Measurement & optimization
• III. Search Engine Optimization over view
• IV. Email Marketing over view
• V. Mobile Marketing over view
• VI. Games advertising over view
4. Measurement & analytics over view
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THE WORLD IS CHANGING
My in-laws are 60. They use email to reach me!
My nephew is 11. He plays golf & races cars…online!
My brother saw his dates after 3-4 meetings…online!
My husband hasn’t been to a bank in 4 years!
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Today’s consumer
More Time Spent on Social Networks
More Impatient
More Vocal
More Clutter & Information
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Today’s Communication
Perceived, rather than real, customer feedback
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The new marketing paradigm
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Some Interesting Facts
• There are more addresses than there are people on Earth.
The current global population stands at more than 6.7 billion.
• There are about 150 web addresses per person in the world.
• If you spent just one minute reading every website in
existence, you’d be kept busy for 31,000 years. Without any
sleep.
• 28.9% percent of total time spent online in India was spent
on Google Sites,
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What is Marketing ?
Marketing is creating things of value in
order for people to trade what they value
in return.
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What is Marketing ?
Marketing is creating things of value in
order for people to trade what they value
in return.
And Digital Marketing is the Same
Using he power of the internet!
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What is Digital
Marketing ?
Digital Marketing is the
promoting of brands
using the Internet,
mobile and other
interactive channels.
Digital Marketing is the
practice of promoting
products and services
using digital distribution
channels to reach
consumers in a timely,
relevant, personal and
cost-effective manner.
- Wikipedia
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What is Online Marketing ?
“Marketing the products using Internet (Web + WAP)”
Emails
Games
Websites
SMS
SEM
Viral ElementsMobile Phones
Social Media
Banners
Blogs
Video
Digital
Channels
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Why Digital Marketing?
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THE EFFECTIVENESS OF ONLINE
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Understanding Paid, Earned and Owned Media
Models
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This is where your Digital
Marketing Strategy Comes in…
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Remember the old adage..
Slow and Steady Wins the
Race!
‘If you slowly and consistently implement this
strategy, you will be ok…’
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Slow and Steady Wins the
Race!
‘If you slowly and consistently implement this
strategy, you will be ok…’
Remember the old adage..
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In the new normal…
Fast and Consistent
always beats slow and steady!
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Online Advertising
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Online Advertising
• Online advertising is a form
of promotion that uses the
Internet and World Wide
Web for the expressed
purpose of delivering
marketing messages to
attract customers.
Examples of online
advertising include
contextual ads on search
engine results pages,
banner ads, Rich Media
Ads, Social network
advertising, online
classified advertising,
advertising networks and
e-mail marketing, including
e-mail spam.
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Contd…
• Online advertising (otherwise known as sponsored links on
websites like Google) is a quick and effective way of
promoting your website and generating targeted website
traffic.
• It’s the advertising which uses Internet as a media to
communicate.
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Ethics in Online Advertising
• Flashing banners will distract the
users
• Misleading images designed to look
like error messages from the
operating system
• Lead to sites with malicious software
or adult material
Unethical Advertising Methods
Privacy
Hosting the banner images on its servers
and using third-party cookies, the
advertising company is able to track the
browsing of users across these two sites.
Malware
external applications which alter system
settings . E.g. spawn pop-ups
insert advertisements into non-affiliated
web pages
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Revenue Models
• CPM (Cost Per Mille), also called "Cost Per Thousand (CPT), is where
advertisers pay for exposure of their message to a specific audience. "Per
mille" means per thousand impressions, or loads of an advertisement.
• CPV (Cost Per Visitor) or (Cost per View in the case of Pop Ups and
Unders) is where advertisers pay for the delivery of a Targeted Visitor to
the advertisers website.
• CPC (Cost Per Click) is also known as Pay per click (PPC). Advertisers pay
each time a user clicks on their listing and is redirected to their website.
They do not actually pay for the listing, but only when the listing is clicked
on.
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Contd…
• CPA (Cost Per Action) or (Cost Per Acquisition) advertising is performance
based and is common in the affiliate marketing sector of the business. In
this payment scheme, the publisher takes all the risk of running the ad,
and the advertiser pays only for the amount of users who complete a
transaction, such as a purchase or sign-up.
• CPL (Cost Per Lead)
• CPO (Cost Per Order)
• CPE (Cost Per Engagement)
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Types of Advertising
• Affiliate marketing: Affiliate marketing is a form of online
advertising where advertisers place campaigns with a
potentially large number of small (and large) publishers,
whom are only paid media fees when traffic to the advertiser
is garnered, and usually upon a specific measurable
campaign result (a form, a sale, a sign-up, etc). Today, this is
usually accomplished through contracting with an affiliate
network.
• Contextual advertising: Many advertising networks display
graphical or text-only ads that correspond to the keywords of
an Internet search or to the content of the page on which
the ad is shown. These ads are believed to have a greater
chance of attracting a user, because they tend to share a
similar context as the user's search query. For example, a
search query for "flowers" might return an advertisement for
a florist's website.
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Contd…
• Behavioral targeting: In addition to contextual targeting,
online advertising can be targeted based on a user's
past clickstream. For example, if a user is known to have
recently visited a number of automotive shopping /
comparison sites based on clickstream analysis enabled
by cookies stored on the user's computer, that user can
then be served auto-related ads when they visit other,
non-automotive sites.
• Semantic advertising: Semantic advertising applies
semantic analysis techniques to web pages. The process
is meant to accurately interpret and classify the
meaning and/or main subject of the page and then
populate it with targeted advertising spots.
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Types of Online Advertising Campaigns
Branding Direct Response
Intention For the user to gain awareness for your
brand
For the user to take specific
action
Landing page Content within site; already built Specific landing page that
allows user to take action
within 2 clicks
Call to Action Learn More / Check us out .. Buy Now / Contact us
KPIs CTR, Engagement, Plays CPL, CPA
Messaging Usually includes $ amount or
number discount
Where Single site, Sponsorships, Road blocks Ad Networks
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Online Advertising Landscape
Landscape
Publisher
Tech
Provider
Media
Agency
Creative
Agency
Customer
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Targeting Clusters in Online ads
Targeting
Clusters
Contextual
Day Part
Frequency
Capping
Geographi
c
Keywords
Audience
Behavioral
Intent to
buy
Past
Purchase
Re-
Targeting
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Ads types and different sizes
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And Social Advertising
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Reach more of the people who matter most to you
Once you’ve started connecting with your customers on Facebook, you’ll want to find
other people who are likely to be interested in your product or service. We use
Facebook ads to send the right message to the right people, just when they’re most
open to discovering your business.
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When you create ads, they’ll be shown in different placements on Facebook
depending on your goal and your targeting and creative choices.
Facebook Advertising
Marketplace Ads Sponsored Stories
• Standard Facebook ad that can
drive internally or externally to
Facebook.
• Sometimes paired with social
actions your friends have taken.
Could be shown on Facebook’s
newsfeed or RHS.
• Based on the idea of social proof
and that consumers are more likely
to like a page someone they know
already has.
• Drives greater action /
engagement from users.
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Facebook Advertising
Find the right customers more efficiently with custom targeting clusters
Demographic
• Age
• Gender
• Zip
• Device
• OS
Personal
• City/State/Zip
• Birthday
• Education
• Workplace
• Relationship status
Social
• Likes & interests
• Friend connections
• Activity (e.g., check-ins)
• Intent
Custom targeting
• Customers of specific operators
• Active web users w/o
smartphone
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Facebook Advertising
Fine-tuned Targeting with Advanced Targeting Options:
Competitors fan pages
Custom Audiences
You could aim your Facebook Ads to target the fans of your competitors Facebook pages. You’re only
dealing with the most active users. Think about how much more Facebook and website traffic you
can gain if you’re publishing equality and relevant content regularly.
Find your existing audiences among people who are on Facebook using email addresses, phone
numbers, Facebook user IDs.
Lookalike Audiences
Target user profiles that Facebook think are very similar to your existing custom audience also can
be targeted to extend your ad reach
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Quickly build an active
community of advocates
and influencers on Twitter.
The bigger your follower
base, the more people
there are to engage with
and spread your message.
Could be used for always on
campaigns or as a booster.
Promoted Accounts Promoted Tweets
Promoted Tweets are regular
Tweets but with the added
bonus of reaching both
current and potential
followers you target.
Perfect for message delivery to
a wide audience.
Trends are popular topics
happening right now, on
Twitter. Because these
Trends are placed
prominently next to a user’s
timeline, they get mass
exposure.
Perfectly used for offers and
campaigns.
Promoted Trends
Twitter Advertising
Maximize your impact with different forms of advertisements on Twitter
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LinkedIn Advertising
Sometimes LinkedIn generates more sales leads
than Twitter or Facebook because:
• You are reaching to a business-focused audience.
• You can filter your target audience by criteria such as job title, job function,
industry, geography, demographics, skills, company name, company size, .. etc
• Millions of executives who don’t want to be on Twitter or Facebook are
members of Linkedin
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PPC vs SEO
PPC SEO
Pay per click Free
Auction based Project based
Higher cost Low costs
Traffic potential 30% Traffic potential 70%
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Attract
[ Awareness ]
Engage
[Consideration]
Transact
[ Purchase ]
Retain
[ Cross sell ]
Grow
[ Value add ]
Why is Search important ?
Digital Camera photocopier
Canon Digital Camera
Canon IXUS 100HS
Canon IXUS 100HS bag
Canon EOS
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Search Marketing
PPC Setup
and
Management
Keyword
Research
Demographic
and
Geographic
Targeting
Multiple Ads
creation
Create
Landing
Pages
Split Test Ads
& Landing
Pages
Monitor
conversion
rates
Report,
Analyze,
Optimize
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Where my ad appears
Paid Ads (PPC)
Paid Ads
(PPC)
Organic Search
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Account structure
Google AdWords Account
Ad group : Sports wear Ad group : Classic wear
Keywords: Sports wear
Best sports wear
Keywords: Classic wear
Best classic wear
Campaign : Clothes
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Budget & Bidding
Set a daily and
monthly limit
Specify the max CPC
Pay when the user
click
Use the keyword tool
for insights
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Keyword tool
• Search for new keywords and ideas
• Get search volume of a keyword
• Get the keyword competition
• Get an estimated CPC
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Quality Score
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Get the message out to the mass audience
Blast your messages to all targeted groups on hundreds of
premium and targeted websites, that will sure drive your sales.
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Why use GDN Advertising?
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GDN Advertising
Google Display
Network
Right Person Right Timing Right Message
• Target a custom
segment based on
specific demographics,
lifestyle,
psychographics and
behavioral data
• Reach qualified leads
based on interests and
intent to purchase
• Engage past site visitors
with remarketing
• Topic targeting
• Keyword contextual
targeting
• Placement Targeting
• Customize creative
based on user behavior,
interests or
demographics
• Rich media drives user
engagement and recall
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Find and Reach Your Audience
YouTube is the #1 online video site in the world.
Gain Valuable Insights About Your Video and Audience
9 out of 10 viewers can be enticed to watch video ads.
Spread Video Messages on a Larger Scale
800 million people visit YouTube every month.
Reach New Customers Wherever They Are
YouTube mobile gets 400 million views per day.
YouTube Advertising
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In Search
1. Ads appear on the
Youtube search page
2. Viewers see your ad
above or next to
YouTube’s search results
when they search for
content related to your
video
3. Pay only when
someone clicks your ad
to watch your video
In-display
1. Ads appear next to
videos on the YouTube
watch page
2. Viewers can click the
display ad to watch the
video in the ad or on a
YouTube watch or
channel page.
3. Pay only when
someone clicks your ad
to watch your video.
In-stream
1. Ads play as a pre-,
mid-, or post-roll on
YouTube partner videos
of all
lengths.
2. Ad plays and viewers
can skip after 5 seconds.
3. Pay only when
someone watches 30
seconds of your ad or to
completion if the ad is
under 30 seconds..
In-slate
1. Ads play before long-
form YouTube partner
videos over 10 minutes.
2. Before a video plays,
viewers choose to watch
one of three ads, or to
see regular commercial
breaks during the video.
3. Pay only when
someone clicks your ad to
watch your video.
YouTube Advertising
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Display Advertising
Channel Takeover
[ Sponsorship Banners ]
Rich Media Banners
Standard Banners
[ Leaderboard | Showcase | Skyscraper ]
Social Media Banners
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Rich Media Advertising
Rich Media Types:
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Key Performance Indicators
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Measurement & Analytics
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Measurement & Analytics
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Measurement & Analytics
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Google Analytics
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Social Media Marketing
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Facebook
• High reach to more than 20 Millions Egyptian
as the biggest SM Platform in Egypt
• Easy to setup
• Preferred to use, B2C Business.
• Easy to target and build fan base with Low
budget
• Suitable for different size of business
Twitter
• Easy to promote and reach Great base of
followers through #
• Best type of platforms to use in Customer
service
• Easy to reach and interact with top
influencers in the market
• B2B and B2C both are suitable for using
Twitter
G+
• Easy to reach great number of customers
through the great support from Google in its
search engine
• Good in using #
• Connecting Google+ with Blogger and
Google+
• Trending platform with speedy updates and
easy to verify your page.
Instagram
• Such Visual Platforms is easy to promote your
presence with powerful designs.
• Very powerful # are used on Instagram.
• The new video option will increase the ways
that you can present your brand on
Instagram
• Post the most attractive designs and catchy
pictures relative to the brand
Linkedin
• B2B business should have a presence on LinkedIn
• It could be the official Presence on SM as a
company page.
• The company page with showcase page targets
increasing engagement for each product and to
be more specific.
• Perfect to share articles and to promote
company news.
Social Media Vendors Landscape
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It’s a holistic data-driven approach to marketing
that attracts individuals to your brand and
convert them into lasting customers
CONTENT MARKETING
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And content marketing is powerful for
one simple reason
• WE CAN MEASURE IT AND TWEAK IT TO BE MORE EFFECTIVE
• BECAUSE AN ANALYTICS REVOLUTION IS UPON US:
• Analytics can track real-time engagement with content
• Brands can, over time, learn about the type of content that their
customers are most likely to engage with
• Through this trial-and-error, brands can find their voice and the way their
target audience likes to receive and engage with their content
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• YOU CAN RUN MANY EXPERIMENTS TO FIND WHAT
WORKS… AND PRETTY CHEAPLY TOO
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• EVERY SUCCESSFUL
BRAND WILL HAVE
A CONTENT
STRATEGY
• The longer a brand
waits to develop its
content strategy,
the more likely the
competition will
jump ahead
• A Facebook page
and Twitter account
does not constitute
a content strategy
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INBOUND IS AN APPROACH TO MARKETING
THAT REACHES TODAY’S CONSUMER.
Understand what
content pulls your
buyers through the
sales funnel, and use
that context to
personalize your
marketing at scale.
Get found by qualified
leads online with
content (website
pages, blog articles,
social messages)
optimized for search
and social media.
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Establish An Editorial Framework That
Will Define Storytelling Themes
Your brand is
the story
Your brand is a
character in the
story
Your brand
comments on a
story
Master Content Narrative
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Build Content Pillars That Map to the
Editorial Framework
Your brand is
the story
Your brand is a
character in
the story
Your brand
comments on
a story
Master Content Narrative
Product
Launch
Events and
corporate
announce
ments
Highlight
customer
stories
Proactive
Customer
Support
Real-time,
trending
and
lifestyle
Curated,
3rd party
industry
content
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The 3’s Of Successful Content Marketing _
Content Must Be Searchable
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The 3’s Of Successful Content Marketing _
Content Must Be Snackable
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The 3’s Of Successful Content Marketing _
Content Must Be Sharable
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How to make your content more attractive?
Your Title should use one of:
1. Numbered List: 10 SM Mistakes everyone makes
2. How to: How to write a blog post that drives 10x more traffic
3. Case Study: How we grow our pinterest followers 10 times in one
week
4. Lesson learned: Top lessoned learned about marketing from
watching Kotler’s kitchen
5. Reasons, why: Why you can’t afford to ignore blogging?
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How to make your content more attractive?
Your Title should use one of:
6. Provocative Question: Are you making the 10 biggest mistakes in
Digital Marketing?
7. News Headline: Announcing New blogging for business training this
September
8. Direct and specific: Free Google+ Report!
9. Command: Get better Result tomorrow by reading this post
10. Irresistible: How Google Changes may be destroying your email
strategy
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Brand Storytelling
Content Marketing
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Brand Storytelling
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5 tips on the art of storytelling in business
1. Uncover your stories, and draw real life examples.
2. Get your Company values across
3. Make them colorful (emotional, people needs)
4. Make appropriate format (choose words, make it
sharable)
5. Give people reason to come back.
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How to make your Message stick
1. Keep it simple
2. Be unexpected
3. Be concrete
4. Get credible
5. Be emotional
6. Tell a story
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Real-Time Marketing
Content Marketing
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Defining Real-Time Marketing
Four disciplines are needed
to provide real-time
marketing - real time data,
audience insights, design
excellence and immediate
amplification.
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Real-Time Marketing Is An Integrated Tactic
Four disciplines are needed
to provide real-time
marketing - real time data,
audience insights, design
excellence and immediate
amplification. Real-time
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Determining “When” To Use Real-Time Marketing
RESONANTRELEVANT
TIMELY
IDEAL
CONTENT
AUDIENCE
INTERESTS
BRAND
PRIORITIES
CONVERSATION
TRENDS
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Real-Time Marketing Requires a 2 Hour Cycle at a Minimum
spot a trend
choose
a trend
develop
concept
approve
post
amplify
measure
optimize
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8 Ways to make Real-time Marketing
work for you
1. Be Prepared
2. Slow and steady wins the race
3. Use Customer Insight to your advantage
4. Dare to dream big
5. Stick to what works for you
6. Think 24/7 not 9-5
7. Entertain don’t interrupt
8. Don’t be real-time for real-time sake
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Influencers Marketing
Content Marketing
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The Three Tiers of Online Influence and
Brand Advocacy
Celebrity
Influencers
Topical Influencers
(Travel, Fitness, Political)
Brand Advocates
(Customers, Partners, Employees)
High touch, high reach, paid
incentives
High reach, sometimes paid
incentives
Lower reach, low touch, no
monetary incentives needed
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Understanding the Differences Between
Advocates and Influencers
• Natural affinity towards
the brand
• They don’t know that
they are advocates
• Generally have lower
reach
• Long-term business
value
ADVOCATES
• Natural affinity towards
a vertical
• They know that they
are influential
• Usually have high
reach
• Relationship with a
brand based on
incentives
INFLUENCERS
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Employee Advocacy Delivers Multiple
Strategic Brand Initiatives
DRIVE
BRAND AWARENESS
CHANGE
PERCEPTIONS
EDUCATE
CUSTOMERS/MEDIA
SOLVE
CUSTOMER ISSUES
PROVIDE
FEEDBACK/NSIGHTS
INFLUENCE
THEIR PEERS TO BUY
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Four Types of Online Influencers
Reach Relevance
Evolved
Celebrities
High-profile, but possibly regular consumers with
celebrity cache. Almost always requires paid
sponsorship.
(e.g. actors, celebrities, performers)
Top Tier
“New Media”
Credentialed journalists and professional bloggers
looking for the best content. Credibility is critical.
(e.g. Todd Woody: GreenWombat, Forbes, NY
Times, Quartz, Yale360, Atlantic)
Pack
Leaders
Everyday people developing a community that often
follows their lead.
(e.g. HBR Bloggers; SMEs)
Long-tail
Likers
90% of consumers rarely sharing with friends.
Reach is small, but tremendous potential power if
united.
(e.g. most of your co-workers and friends)
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Newsjacking
Content Marketing
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8 Steps to Consider When Preparing For Your
Content Strategy
1. Build a team
2. Assign roles & responsibilities
3. Define your brand narrative
4. Create channel strategy
5. Establish the content supply chain
6. Build real-time capabilities
7. Integrate converged media models
8. Invest in the right technology
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Build a Centralized “Editorial” Center of
Excellence
CUSTOMER
SUPPORT
DIGITAL
MARKETING
ANALYTICS
SOCIAL
MEDIA
Product
Marketing
Research
Employees
Segment
Marketing
Events
REGIONAL
EDITORS
BRAND &
CREATIVE
Centralized
Editorial Team
Roles &
Responsibilities
• Define the brand’s content
strategy
• Integrate the content
strategy across the entire
organization
• Train and mobilize internal
stakeholders
• Invest and deploy content
marketing technology
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Various Organizational Roles in a Content
Organization
Role Responsibility
Chief Content
Officer
This role requires a significant amount of leadership experience, obviously. He or she should have a significant amount of
expertise in marketing (paid, earned, owned media), journalism and the content production process. He/she will ultimately be
responsible for the content strategy and be the primary interface with the rest of the company, evangelizing the vision of taking
the brand and shifting it to a media company.
Managing Editor
This person must be a veteran of traditional media and have a proven ability to run an editorial operation. The managing editor
will be responsible for all content operations to include content ideation, creation, approval workflows, distribution and
optimization of the content after it’s posted. In a global company, the managing editor may be responsible for ensuring that the
content strategy is coordinated across all the brand’s regional content operations.
Editor
Editors could be in charge of regions, specific products/brands or channels. They will also play a pivotal role in editing and and
approving content that’s submitted by contributors. They will also be responsible for finding and training new contributors.
Community
Manager / Content
Marketer
Today’s community managers must have specific experience in content creation, content production and understand the
fundamentals of paid media. For smaller brands with the creative newsroom model as well as a converged media strategy, the
community manager may be the only one spotting the trends, writing the copy, building a piece of creative and then making the
strategic decision to promote it
Internal / External
Contributors
For your brand’s content marketing to provide the highest level of value, it’s imperative that subject matter experts contribute
articles, posts, presentations and any other thought leadership material that will help add value to customers. Additionally,
content marketing operations often uses external content contributors, specifically influencers or brand advocates
Creative Creative teams are necessary to deliver visual content across all platforms.
Analysts
For large companies, having a dedicated analyst is a necessity. Not only for reporting and measurement purposes, but also for
making real-time decisions on pushing organic content to sponsored or promoted as well. A good analyst will have more than
superb excel skills or the ability to make fancy graphs when reporting back numbers. They should also be able to extract insights
so that the editorial teams can iterate specific content in order to improve its performance.
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An Overview of Technology Applications
That Facilitate Content
Social
Listening &
Analytics
Content
Publishing &
Social CRM
Content
Marketing
Platforms
IMFND 2015©
A Brands Tone of Voice Must Be
Consistent And Be Grounded in Strategy
Approachable
Fun
Smart
Enthusiastic
We will never sound like a robot or share corporate babble. Going shopping
is fun and we should have fun when talking about it. We are clever, witty
and make people smile.
We are subject matter experts in all things fashion and shopping. No room
for error when it comes to talking about important things in life like looking
good.
We must strive to get customers excited and pumped for life events and
milestones like bachelor parties, anniversaries, back to school or “girls night
out”.
Our brand is fun, easy to talk to; we answer questions even when
they may not make complete sense. We are your friend and give
good advice when you need it.
IMFND 2015©
The One Page Content Marketing Plan
1. Who are your people?
Who are you trying to reach with your content? Where do they hang out online? Be as specific as possible.
2. What are your objectives?
Choose two. (Remember: this is a simple plan to propel you toward action.)
3. What are your goals?
What does success look like 6-12 months from now? Choose two goals.
4. What types of content will you produce?
Blogs, podcasts, or videos? Tutorials, guides, interviews, infographics, or curated content?
5. How often will you publish your content?
Remember: choose quality over quantity but be consistent.
6. How will you promote your content?
Where will you be active on social media (hint: where are your people)? How will you capture email addresses? What
groups will you target to share your content?
IMFND 2015©
Game Advertising
IMFND 2015©
Beyond display ads and lead generation, how are advertisers using social
games to achieve marketing objectives?
Sponsorships Branded Virtual Goods
Branded GamesPromo Codes
IMFND 2015©
WHAT MAKES BRANDCONNECT™ DIFFERENT?
Launch Video / Games /
Installs / Surveys
100% Consumption
Post Actions on Facebook
Demographically Targeted
User initiated
User rewarded
Frequency capping
Guaranteed views and
engagement
WHAT MAKES IT DIFFERENT?
Pringles :- Made a games named “King Kong jump” ,”Laser
jumper” and “Design your own can”
King Kong jump is one of mobile advertising games
The player jump over Pringles can
And try to get the bonus which is Pringles logo
When you play the game you will be waiting for seeing the
Pringles logo to get bonus so you can get the high score
CASE STUDY 1 - Mobile advertising games
Case study 2:- Mobile games
Nokia :- made a game named “Nokia snake”
Snake is a video game that originated during the late 1970s in arcades and has
maintained popularity since then, becoming something of a classic. After it became
the standard pre-loaded game on Nokia phones in 1998, Snake found a massive
audience.
Nokia snake of course made a high
involvement with customers but, made a
low degree of brand involvement
In-game advertising
IMFND 2015©
Case study :-
Mobile games sponsorship
Subway is sponsoring the PrePlay football game application
to engage sports fans.
The PrePlay app awards points to fans who predict the
outcome of each play as they watch football games on
television. The Subway brand is incorporated throughout the
app
“We have an avid sports following and Subway has gone to great
lengths over the past 10 years to reach the sports audience,” said
Andrew Daines, founder and CEO of Pre Play Sports, New York.
IMFND 2015©
Email Marketing
IMFND 2015©
Email Marketing Tools Comparison
IMFND 2015©
Top Email Marketing Tools
Pros
The simplicity and ease of use of
iContact's email campaign creation is
unbeatable.
Cons
You have to use the Salesforce application
in order to view statistics regarding
conversion rates.
The Verdict : 9.83/10
With a broad list of features and reports
to help you increase the effectiveness of
your email marketing campaigns, iContact
is the best email marketing service on our
lineup.
Pros
The customization features, like video
and images, in the email creation are
an asset to each campaign.
Cons
This service doesn't offer conversion
tracking and relies on Google
Analytics for those statistics.
The Verdict : 9.75/10
Benchmark Email offers the tools you
need to create marketing campaigns
and assess how your customers are
receiving them.
Pros
Pinpointe manages your subscriber
list, making the process more
hands-free for you.
Cons
The cheapest monthly plan is set
for only 2,500 stored contacts.
The Verdict : 9.43/10
With its advanced tools for
determining what your subscribers
are interested in, Pinpointe is
among the best email marketing
services available.
IMFND 2015©
Mobile Marketing
IMFND 2015©
• +92 million Mobile subscriber
• +11 million Mobile internet users
• 19% of the mobile phones are smartphones
• 88% use their smartphone when they are watching TV
• 82% of smartphone users do a search for a product or service using phone
• 64% of smartphone users doing daily search from their phones
• 30% of smartphone users notice about ads in search engine ,while 24% users
notice about app ads
• 41% use their smartphone to make a comparison between prices
• 66% of smartphone users access daily to social media platforms
Mobile in Numbers: Egypt
IMFND 2015©
IMFND 2015©
IMFND 2015©
IMFND 2015©
Mobile Marketing
Social Media
Mobile Ads
Mobile Display Ads Search Ads App Display Ads
Reach +11 Million mobile internet user in Egypt through
various methods
IMFND 2015©
1. Social Media Ads
You can focus on ads that
appear in Facebook’s
mobile News Feed,
because it’s been proven
that they can get more
clicks (0.79%) than ads
that appear in desktop
News Feeds (0.21%).
Mobile Marketing
Mobile News feed ads
IMFND 2015©
1. Social Media Ads: Targeting
Mobile Marketing
• Custom audiences -- TV fans, telecom
switchers, business travelers, etc.
• Location-Based Advertising
• Geographic targeting -- Country, DMA, etc.
• Demographic targeting
• Time of day targeting
• Advertiser retargeting through pixels or
clicker Tracking
• Carrier/handset targeting
• Age of device/profile
IMFND 2015©157
Your image ads will appear on the top mobile websites in
Egypt.
2. Mobile Display Ads
Mobile Marketing
Mobile site Impressions
youm7.com 100,000 - 500,000
masreat.com 100,000 - 500,000
filgoal.com 100,000 - 500,000
gate.ahram.org.eg 10,000 - 100,000
alwafd.org 10,000 - 100,000
akhbarak.net 10,000 - 100,000
light-dark.net 10,000 - 100,000
elfagr.org 10,000 - 100,000
zamalekfans.com 10,000 - 100,000
dostor.org 10,000 - 100,000
almesryoon.com 10,000 - 100,000
filfan.com 10,000 - 100,000
IMFND 2015©
• Used for Brand Awareness, Generating Leads and launching new products
• Can be used as a mini mobile portal
• Almost 70% of customers are interested in Rich Media Ads
2. Mobile Display Ads: Rich Media
Mobile Marketing
IMFND 2015©159
3. Search Ads
Appear on the first page on Google search engine result
Pages (SERP) When any one searches for your brand or any
of their services on their Mobile Devices.
Mobile Marketing
IMFND 2015©160
4. Mobile app display ads
On a market research
study, 71% of mobile users
in Egypt use their phones
for entertainment
purposes, use apps and
play games. Thus we will
be targeting this segment
through ads in the most
used mobile games in
Egypt including the highly
popular angry birds.
Mobile Marketing
IMFND 2015©
Search Engine Marketing
IMFND 2015©
What is SEO?
SEO is the act of modifying a website to increase its ranking in organic (vs paid),
crawler-based listings of search engines
How do organic search listings work?
• A spider or crawler which is a component of a SE gathers listings by automatically
"crawling" the web
• The spider follows links to web pages, makes copies of the pages and stores them
in the SE’s index
• Based on this data, the SE then indexes the pages and ranks the websites
• Major SEs that index pages using spiders: Google, Altavista, Msn, Aol, lycos
“Spiders read only text, nothing else”
IMFND 2015©
What is search engine marketing (SEM)?
SEM is the act of marketing a website via search engines by purchasing paid listings
What are paid listings?
These are listings that search engines sell to advertisers, usually through paid placement
or paid inclusion programs. In contrast, organic listings are not sold.
IMFND 2015©
IMFND 2015©
SEM
SEM
IMFND 2015©
So what is next!?
IMFND 2015©
IMFND 2015©
IMFND 2015©
How will technology support marketing in 2015?
IMFND 2015©

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Digital marketing fundamentals

  • 1. IMFND 2015© Digital Marketing Fundamentals Abdel Rahman Sleem CEO, IMFND April. 2015
  • 2. IMFND 2015© +10 years • work experience in Strategic Management ,Marketing & Project Management .l got MBA Module of Marketing on February 2013 . +20 Companies • I have been their Strategic & Marketing consultant in the MENA region + 12 international events • Organize more than in the MENA in digital marketing with international & regional speakers . About Me CEO & Founder at IMFND
  • 3. IMFND 2015© Course Agenda • 1. Introduction to Digital Marketing : • • Digital marketing landscape • • Digital marketing in Egypt • 2. Strategy & Planning : • • How to write your perfect media plan • 3: Implementation( Forms of Digital marketing ) : • I. Online advertising : • • Introduction to online ads • • Types of online campaigns • • Types of banners • • Online platforms • • facebook & social advertising • • Google advertising • • Display advertising • • Creative art work for your online adv campaigns • • Targeting clusters • • Budget & bidding • • Campaigns measurement & optimization • II. Social Media Marketing : • • Introduction • • Types of social media channels • • What’s content marketing • • Creating a content strategy • • Implement your content marketing strategy : • • audience management • • Social media management tools • • Measurement & optimization • III. Search Engine Optimization over view • IV. Email Marketing over view • V. Mobile Marketing over view • VI. Games advertising over view 4. Measurement & analytics over view
  • 4. IMFND 2015© THE WORLD IS CHANGING My in-laws are 60. They use email to reach me! My nephew is 11. He plays golf & races cars…online! My brother saw his dates after 3-4 meetings…online! My husband hasn’t been to a bank in 4 years!
  • 5. IMFND 2015© Today’s consumer More Time Spent on Social Networks More Impatient More Vocal More Clutter & Information
  • 6. IMFND 2015© Today’s Communication Perceived, rather than real, customer feedback
  • 7. IMFND 2015© The new marketing paradigm
  • 8. IMFND 2015© Some Interesting Facts • There are more addresses than there are people on Earth. The current global population stands at more than 6.7 billion. • There are about 150 web addresses per person in the world. • If you spent just one minute reading every website in existence, you’d be kept busy for 31,000 years. Without any sleep. • 28.9% percent of total time spent online in India was spent on Google Sites,
  • 9. IMFND 2015© What is Marketing ? Marketing is creating things of value in order for people to trade what they value in return.
  • 10. IMFND 2015© What is Marketing ? Marketing is creating things of value in order for people to trade what they value in return. And Digital Marketing is the Same Using he power of the internet!
  • 11. IMFND 2015© What is Digital Marketing ? Digital Marketing is the promoting of brands using the Internet, mobile and other interactive channels. Digital Marketing is the practice of promoting products and services using digital distribution channels to reach consumers in a timely, relevant, personal and cost-effective manner. - Wikipedia
  • 12. IMFND 2015© What is Online Marketing ? “Marketing the products using Internet (Web + WAP)” Emails Games Websites SMS SEM Viral ElementsMobile Phones Social Media Banners Blogs Video Digital Channels
  • 24. IMFND 2015© Understanding Paid, Earned and Owned Media Models
  • 28. IMFND 2015© This is where your Digital Marketing Strategy Comes in…
  • 38. IMFND 2015© Remember the old adage.. Slow and Steady Wins the Race! ‘If you slowly and consistently implement this strategy, you will be ok…’
  • 39. IMFND 2015© Slow and Steady Wins the Race! ‘If you slowly and consistently implement this strategy, you will be ok…’ Remember the old adage..
  • 40. IMFND 2015© In the new normal… Fast and Consistent always beats slow and steady!
  • 42. IMFND 2015© Online Advertising • Online advertising is a form of promotion that uses the Internet and World Wide Web for the expressed purpose of delivering marketing messages to attract customers. Examples of online advertising include contextual ads on search engine results pages, banner ads, Rich Media Ads, Social network advertising, online classified advertising, advertising networks and e-mail marketing, including e-mail spam.
  • 43. IMFND 2015© Contd… • Online advertising (otherwise known as sponsored links on websites like Google) is a quick and effective way of promoting your website and generating targeted website traffic. • It’s the advertising which uses Internet as a media to communicate.
  • 44. IMFND 2015© Ethics in Online Advertising • Flashing banners will distract the users • Misleading images designed to look like error messages from the operating system • Lead to sites with malicious software or adult material Unethical Advertising Methods Privacy Hosting the banner images on its servers and using third-party cookies, the advertising company is able to track the browsing of users across these two sites. Malware external applications which alter system settings . E.g. spawn pop-ups insert advertisements into non-affiliated web pages
  • 45. IMFND 2015© Revenue Models • CPM (Cost Per Mille), also called "Cost Per Thousand (CPT), is where advertisers pay for exposure of their message to a specific audience. "Per mille" means per thousand impressions, or loads of an advertisement. • CPV (Cost Per Visitor) or (Cost per View in the case of Pop Ups and Unders) is where advertisers pay for the delivery of a Targeted Visitor to the advertisers website. • CPC (Cost Per Click) is also known as Pay per click (PPC). Advertisers pay each time a user clicks on their listing and is redirected to their website. They do not actually pay for the listing, but only when the listing is clicked on.
  • 46. IMFND 2015© Contd… • CPA (Cost Per Action) or (Cost Per Acquisition) advertising is performance based and is common in the affiliate marketing sector of the business. In this payment scheme, the publisher takes all the risk of running the ad, and the advertiser pays only for the amount of users who complete a transaction, such as a purchase or sign-up. • CPL (Cost Per Lead) • CPO (Cost Per Order) • CPE (Cost Per Engagement)
  • 47. IMFND 2015© Types of Advertising • Affiliate marketing: Affiliate marketing is a form of online advertising where advertisers place campaigns with a potentially large number of small (and large) publishers, whom are only paid media fees when traffic to the advertiser is garnered, and usually upon a specific measurable campaign result (a form, a sale, a sign-up, etc). Today, this is usually accomplished through contracting with an affiliate network. • Contextual advertising: Many advertising networks display graphical or text-only ads that correspond to the keywords of an Internet search or to the content of the page on which the ad is shown. These ads are believed to have a greater chance of attracting a user, because they tend to share a similar context as the user's search query. For example, a search query for "flowers" might return an advertisement for a florist's website.
  • 48. IMFND 2015© Contd… • Behavioral targeting: In addition to contextual targeting, online advertising can be targeted based on a user's past clickstream. For example, if a user is known to have recently visited a number of automotive shopping / comparison sites based on clickstream analysis enabled by cookies stored on the user's computer, that user can then be served auto-related ads when they visit other, non-automotive sites. • Semantic advertising: Semantic advertising applies semantic analysis techniques to web pages. The process is meant to accurately interpret and classify the meaning and/or main subject of the page and then populate it with targeted advertising spots.
  • 49. IMFND 2015© Types of Online Advertising Campaigns Branding Direct Response Intention For the user to gain awareness for your brand For the user to take specific action Landing page Content within site; already built Specific landing page that allows user to take action within 2 clicks Call to Action Learn More / Check us out .. Buy Now / Contact us KPIs CTR, Engagement, Plays CPL, CPA Messaging Usually includes $ amount or number discount Where Single site, Sponsorships, Road blocks Ad Networks
  • 50. IMFND 2015© Online Advertising Landscape Landscape Publisher Tech Provider Media Agency Creative Agency Customer
  • 51. IMFND 2015© Targeting Clusters in Online ads Targeting Clusters Contextual Day Part Frequency Capping Geographi c Keywords Audience Behavioral Intent to buy Past Purchase Re- Targeting
  • 52. IMFND 2015© Ads types and different sizes
  • 53. IMFND 2015© And Social Advertising
  • 54. IMFND 2015© Reach more of the people who matter most to you Once you’ve started connecting with your customers on Facebook, you’ll want to find other people who are likely to be interested in your product or service. We use Facebook ads to send the right message to the right people, just when they’re most open to discovering your business.
  • 55. IMFND 2015© When you create ads, they’ll be shown in different placements on Facebook depending on your goal and your targeting and creative choices. Facebook Advertising Marketplace Ads Sponsored Stories • Standard Facebook ad that can drive internally or externally to Facebook. • Sometimes paired with social actions your friends have taken. Could be shown on Facebook’s newsfeed or RHS. • Based on the idea of social proof and that consumers are more likely to like a page someone they know already has. • Drives greater action / engagement from users.
  • 56. IMFND 2015© Facebook Advertising Find the right customers more efficiently with custom targeting clusters Demographic • Age • Gender • Zip • Device • OS Personal • City/State/Zip • Birthday • Education • Workplace • Relationship status Social • Likes & interests • Friend connections • Activity (e.g., check-ins) • Intent Custom targeting • Customers of specific operators • Active web users w/o smartphone
  • 57. IMFND 2015© Facebook Advertising Fine-tuned Targeting with Advanced Targeting Options: Competitors fan pages Custom Audiences You could aim your Facebook Ads to target the fans of your competitors Facebook pages. You’re only dealing with the most active users. Think about how much more Facebook and website traffic you can gain if you’re publishing equality and relevant content regularly. Find your existing audiences among people who are on Facebook using email addresses, phone numbers, Facebook user IDs. Lookalike Audiences Target user profiles that Facebook think are very similar to your existing custom audience also can be targeted to extend your ad reach
  • 58. IMFND 2015© Quickly build an active community of advocates and influencers on Twitter. The bigger your follower base, the more people there are to engage with and spread your message. Could be used for always on campaigns or as a booster. Promoted Accounts Promoted Tweets Promoted Tweets are regular Tweets but with the added bonus of reaching both current and potential followers you target. Perfect for message delivery to a wide audience. Trends are popular topics happening right now, on Twitter. Because these Trends are placed prominently next to a user’s timeline, they get mass exposure. Perfectly used for offers and campaigns. Promoted Trends Twitter Advertising Maximize your impact with different forms of advertisements on Twitter
  • 59. IMFND 2015© LinkedIn Advertising Sometimes LinkedIn generates more sales leads than Twitter or Facebook because: • You are reaching to a business-focused audience. • You can filter your target audience by criteria such as job title, job function, industry, geography, demographics, skills, company name, company size, .. etc • Millions of executives who don’t want to be on Twitter or Facebook are members of Linkedin
  • 61. IMFND 2015© PPC vs SEO PPC SEO Pay per click Free Auction based Project based Higher cost Low costs Traffic potential 30% Traffic potential 70%
  • 62. IMFND 2015© Attract [ Awareness ] Engage [Consideration] Transact [ Purchase ] Retain [ Cross sell ] Grow [ Value add ] Why is Search important ? Digital Camera photocopier Canon Digital Camera Canon IXUS 100HS Canon IXUS 100HS bag Canon EOS
  • 63. IMFND 2015© Search Marketing PPC Setup and Management Keyword Research Demographic and Geographic Targeting Multiple Ads creation Create Landing Pages Split Test Ads & Landing Pages Monitor conversion rates Report, Analyze, Optimize
  • 64. IMFND 2015© Where my ad appears Paid Ads (PPC) Paid Ads (PPC) Organic Search
  • 65. IMFND 2015© Account structure Google AdWords Account Ad group : Sports wear Ad group : Classic wear Keywords: Sports wear Best sports wear Keywords: Classic wear Best classic wear Campaign : Clothes
  • 66. IMFND 2015© Budget & Bidding Set a daily and monthly limit Specify the max CPC Pay when the user click Use the keyword tool for insights
  • 67. IMFND 2015© Keyword tool • Search for new keywords and ideas • Get search volume of a keyword • Get the keyword competition • Get an estimated CPC
  • 69. IMFND 2015© Get the message out to the mass audience Blast your messages to all targeted groups on hundreds of premium and targeted websites, that will sure drive your sales.
  • 70. IMFND 2015© Why use GDN Advertising?
  • 71. IMFND 2015© GDN Advertising Google Display Network Right Person Right Timing Right Message • Target a custom segment based on specific demographics, lifestyle, psychographics and behavioral data • Reach qualified leads based on interests and intent to purchase • Engage past site visitors with remarketing • Topic targeting • Keyword contextual targeting • Placement Targeting • Customize creative based on user behavior, interests or demographics • Rich media drives user engagement and recall
  • 72. IMFND 2015© Find and Reach Your Audience YouTube is the #1 online video site in the world. Gain Valuable Insights About Your Video and Audience 9 out of 10 viewers can be enticed to watch video ads. Spread Video Messages on a Larger Scale 800 million people visit YouTube every month. Reach New Customers Wherever They Are YouTube mobile gets 400 million views per day. YouTube Advertising
  • 73. IMFND 2015© In Search 1. Ads appear on the Youtube search page 2. Viewers see your ad above or next to YouTube’s search results when they search for content related to your video 3. Pay only when someone clicks your ad to watch your video In-display 1. Ads appear next to videos on the YouTube watch page 2. Viewers can click the display ad to watch the video in the ad or on a YouTube watch or channel page. 3. Pay only when someone clicks your ad to watch your video. In-stream 1. Ads play as a pre-, mid-, or post-roll on YouTube partner videos of all lengths. 2. Ad plays and viewers can skip after 5 seconds. 3. Pay only when someone watches 30 seconds of your ad or to completion if the ad is under 30 seconds.. In-slate 1. Ads play before long- form YouTube partner videos over 10 minutes. 2. Before a video plays, viewers choose to watch one of three ads, or to see regular commercial breaks during the video. 3. Pay only when someone clicks your ad to watch your video. YouTube Advertising
  • 74. IMFND 2015© Display Advertising Channel Takeover [ Sponsorship Banners ] Rich Media Banners Standard Banners [ Leaderboard | Showcase | Skyscraper ] Social Media Banners
  • 75. IMFND 2015© Rich Media Advertising Rich Media Types:
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  • 84.
  • 85. Facebook • High reach to more than 20 Millions Egyptian as the biggest SM Platform in Egypt • Easy to setup • Preferred to use, B2C Business. • Easy to target and build fan base with Low budget • Suitable for different size of business
  • 86. Twitter • Easy to promote and reach Great base of followers through # • Best type of platforms to use in Customer service • Easy to reach and interact with top influencers in the market • B2B and B2C both are suitable for using Twitter
  • 87. G+ • Easy to reach great number of customers through the great support from Google in its search engine • Good in using # • Connecting Google+ with Blogger and Google+ • Trending platform with speedy updates and easy to verify your page.
  • 88. Instagram • Such Visual Platforms is easy to promote your presence with powerful designs. • Very powerful # are used on Instagram. • The new video option will increase the ways that you can present your brand on Instagram • Post the most attractive designs and catchy pictures relative to the brand
  • 89. Linkedin • B2B business should have a presence on LinkedIn • It could be the official Presence on SM as a company page. • The company page with showcase page targets increasing engagement for each product and to be more specific. • Perfect to share articles and to promote company news.
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  • 91.
  • 92.
  • 93. Social Media Vendors Landscape
  • 94. IMFND 2015© It’s a holistic data-driven approach to marketing that attracts individuals to your brand and convert them into lasting customers CONTENT MARKETING
  • 95. IMFND 2015© And content marketing is powerful for one simple reason • WE CAN MEASURE IT AND TWEAK IT TO BE MORE EFFECTIVE • BECAUSE AN ANALYTICS REVOLUTION IS UPON US: • Analytics can track real-time engagement with content • Brands can, over time, learn about the type of content that their customers are most likely to engage with • Through this trial-and-error, brands can find their voice and the way their target audience likes to receive and engage with their content
  • 96. IMFND 2015© • YOU CAN RUN MANY EXPERIMENTS TO FIND WHAT WORKS… AND PRETTY CHEAPLY TOO
  • 97. IMFND 2015© • EVERY SUCCESSFUL BRAND WILL HAVE A CONTENT STRATEGY • The longer a brand waits to develop its content strategy, the more likely the competition will jump ahead • A Facebook page and Twitter account does not constitute a content strategy
  • 101. IMFND 2015© INBOUND IS AN APPROACH TO MARKETING THAT REACHES TODAY’S CONSUMER. Understand what content pulls your buyers through the sales funnel, and use that context to personalize your marketing at scale. Get found by qualified leads online with content (website pages, blog articles, social messages) optimized for search and social media.
  • 105. IMFND 2015© Establish An Editorial Framework That Will Define Storytelling Themes Your brand is the story Your brand is a character in the story Your brand comments on a story Master Content Narrative
  • 106. IMFND 2015© Build Content Pillars That Map to the Editorial Framework Your brand is the story Your brand is a character in the story Your brand comments on a story Master Content Narrative Product Launch Events and corporate announce ments Highlight customer stories Proactive Customer Support Real-time, trending and lifestyle Curated, 3rd party industry content
  • 107. IMFND 2015© The 3’s Of Successful Content Marketing _ Content Must Be Searchable
  • 108. IMFND 2015© The 3’s Of Successful Content Marketing _ Content Must Be Snackable
  • 109. IMFND 2015© The 3’s Of Successful Content Marketing _ Content Must Be Sharable
  • 110. IMFND 2015© How to make your content more attractive? Your Title should use one of: 1. Numbered List: 10 SM Mistakes everyone makes 2. How to: How to write a blog post that drives 10x more traffic 3. Case Study: How we grow our pinterest followers 10 times in one week 4. Lesson learned: Top lessoned learned about marketing from watching Kotler’s kitchen 5. Reasons, why: Why you can’t afford to ignore blogging?
  • 111. IMFND 2015© How to make your content more attractive? Your Title should use one of: 6. Provocative Question: Are you making the 10 biggest mistakes in Digital Marketing? 7. News Headline: Announcing New blogging for business training this September 8. Direct and specific: Free Google+ Report! 9. Command: Get better Result tomorrow by reading this post 10. Irresistible: How Google Changes may be destroying your email strategy
  • 114. IMFND 2015© 5 tips on the art of storytelling in business 1. Uncover your stories, and draw real life examples. 2. Get your Company values across 3. Make them colorful (emotional, people needs) 4. Make appropriate format (choose words, make it sharable) 5. Give people reason to come back.
  • 115. IMFND 2015© How to make your Message stick 1. Keep it simple 2. Be unexpected 3. Be concrete 4. Get credible 5. Be emotional 6. Tell a story
  • 117. IMFND 2015© Defining Real-Time Marketing Four disciplines are needed to provide real-time marketing - real time data, audience insights, design excellence and immediate amplification.
  • 118. IMFND 2015© Real-Time Marketing Is An Integrated Tactic Four disciplines are needed to provide real-time marketing - real time data, audience insights, design excellence and immediate amplification. Real-time
  • 119. IMFND 2015© Determining “When” To Use Real-Time Marketing RESONANTRELEVANT TIMELY IDEAL CONTENT AUDIENCE INTERESTS BRAND PRIORITIES CONVERSATION TRENDS
  • 120. IMFND 2015© Real-Time Marketing Requires a 2 Hour Cycle at a Minimum spot a trend choose a trend develop concept approve post amplify measure optimize
  • 121. IMFND 2015© 8 Ways to make Real-time Marketing work for you 1. Be Prepared 2. Slow and steady wins the race 3. Use Customer Insight to your advantage 4. Dare to dream big 5. Stick to what works for you 6. Think 24/7 not 9-5 7. Entertain don’t interrupt 8. Don’t be real-time for real-time sake
  • 123. IMFND 2015© The Three Tiers of Online Influence and Brand Advocacy Celebrity Influencers Topical Influencers (Travel, Fitness, Political) Brand Advocates (Customers, Partners, Employees) High touch, high reach, paid incentives High reach, sometimes paid incentives Lower reach, low touch, no monetary incentives needed
  • 124. IMFND 2015© Understanding the Differences Between Advocates and Influencers • Natural affinity towards the brand • They don’t know that they are advocates • Generally have lower reach • Long-term business value ADVOCATES • Natural affinity towards a vertical • They know that they are influential • Usually have high reach • Relationship with a brand based on incentives INFLUENCERS
  • 125. IMFND 2015© Employee Advocacy Delivers Multiple Strategic Brand Initiatives DRIVE BRAND AWARENESS CHANGE PERCEPTIONS EDUCATE CUSTOMERS/MEDIA SOLVE CUSTOMER ISSUES PROVIDE FEEDBACK/NSIGHTS INFLUENCE THEIR PEERS TO BUY
  • 126. IMFND 2015© Four Types of Online Influencers Reach Relevance Evolved Celebrities High-profile, but possibly regular consumers with celebrity cache. Almost always requires paid sponsorship. (e.g. actors, celebrities, performers) Top Tier “New Media” Credentialed journalists and professional bloggers looking for the best content. Credibility is critical. (e.g. Todd Woody: GreenWombat, Forbes, NY Times, Quartz, Yale360, Atlantic) Pack Leaders Everyday people developing a community that often follows their lead. (e.g. HBR Bloggers; SMEs) Long-tail Likers 90% of consumers rarely sharing with friends. Reach is small, but tremendous potential power if united. (e.g. most of your co-workers and friends)
  • 131. IMFND 2015© 8 Steps to Consider When Preparing For Your Content Strategy 1. Build a team 2. Assign roles & responsibilities 3. Define your brand narrative 4. Create channel strategy 5. Establish the content supply chain 6. Build real-time capabilities 7. Integrate converged media models 8. Invest in the right technology
  • 132. IMFND 2015© Build a Centralized “Editorial” Center of Excellence CUSTOMER SUPPORT DIGITAL MARKETING ANALYTICS SOCIAL MEDIA Product Marketing Research Employees Segment Marketing Events REGIONAL EDITORS BRAND & CREATIVE Centralized Editorial Team Roles & Responsibilities • Define the brand’s content strategy • Integrate the content strategy across the entire organization • Train and mobilize internal stakeholders • Invest and deploy content marketing technology
  • 133. IMFND 2015© Various Organizational Roles in a Content Organization Role Responsibility Chief Content Officer This role requires a significant amount of leadership experience, obviously. He or she should have a significant amount of expertise in marketing (paid, earned, owned media), journalism and the content production process. He/she will ultimately be responsible for the content strategy and be the primary interface with the rest of the company, evangelizing the vision of taking the brand and shifting it to a media company. Managing Editor This person must be a veteran of traditional media and have a proven ability to run an editorial operation. The managing editor will be responsible for all content operations to include content ideation, creation, approval workflows, distribution and optimization of the content after it’s posted. In a global company, the managing editor may be responsible for ensuring that the content strategy is coordinated across all the brand’s regional content operations. Editor Editors could be in charge of regions, specific products/brands or channels. They will also play a pivotal role in editing and and approving content that’s submitted by contributors. They will also be responsible for finding and training new contributors. Community Manager / Content Marketer Today’s community managers must have specific experience in content creation, content production and understand the fundamentals of paid media. For smaller brands with the creative newsroom model as well as a converged media strategy, the community manager may be the only one spotting the trends, writing the copy, building a piece of creative and then making the strategic decision to promote it Internal / External Contributors For your brand’s content marketing to provide the highest level of value, it’s imperative that subject matter experts contribute articles, posts, presentations and any other thought leadership material that will help add value to customers. Additionally, content marketing operations often uses external content contributors, specifically influencers or brand advocates Creative Creative teams are necessary to deliver visual content across all platforms. Analysts For large companies, having a dedicated analyst is a necessity. Not only for reporting and measurement purposes, but also for making real-time decisions on pushing organic content to sponsored or promoted as well. A good analyst will have more than superb excel skills or the ability to make fancy graphs when reporting back numbers. They should also be able to extract insights so that the editorial teams can iterate specific content in order to improve its performance.
  • 134. IMFND 2015© An Overview of Technology Applications That Facilitate Content Social Listening & Analytics Content Publishing & Social CRM Content Marketing Platforms
  • 135. IMFND 2015© A Brands Tone of Voice Must Be Consistent And Be Grounded in Strategy Approachable Fun Smart Enthusiastic We will never sound like a robot or share corporate babble. Going shopping is fun and we should have fun when talking about it. We are clever, witty and make people smile. We are subject matter experts in all things fashion and shopping. No room for error when it comes to talking about important things in life like looking good. We must strive to get customers excited and pumped for life events and milestones like bachelor parties, anniversaries, back to school or “girls night out”. Our brand is fun, easy to talk to; we answer questions even when they may not make complete sense. We are your friend and give good advice when you need it.
  • 136. IMFND 2015© The One Page Content Marketing Plan 1. Who are your people? Who are you trying to reach with your content? Where do they hang out online? Be as specific as possible. 2. What are your objectives? Choose two. (Remember: this is a simple plan to propel you toward action.) 3. What are your goals? What does success look like 6-12 months from now? Choose two goals. 4. What types of content will you produce? Blogs, podcasts, or videos? Tutorials, guides, interviews, infographics, or curated content? 5. How often will you publish your content? Remember: choose quality over quantity but be consistent. 6. How will you promote your content? Where will you be active on social media (hint: where are your people)? How will you capture email addresses? What groups will you target to share your content?
  • 138. IMFND 2015© Beyond display ads and lead generation, how are advertisers using social games to achieve marketing objectives? Sponsorships Branded Virtual Goods Branded GamesPromo Codes
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  • 140. IMFND 2015© WHAT MAKES BRANDCONNECT™ DIFFERENT? Launch Video / Games / Installs / Surveys 100% Consumption Post Actions on Facebook Demographically Targeted User initiated User rewarded Frequency capping Guaranteed views and engagement WHAT MAKES IT DIFFERENT?
  • 141. Pringles :- Made a games named “King Kong jump” ,”Laser jumper” and “Design your own can” King Kong jump is one of mobile advertising games The player jump over Pringles can And try to get the bonus which is Pringles logo When you play the game you will be waiting for seeing the Pringles logo to get bonus so you can get the high score CASE STUDY 1 - Mobile advertising games
  • 142.
  • 143. Case study 2:- Mobile games Nokia :- made a game named “Nokia snake” Snake is a video game that originated during the late 1970s in arcades and has maintained popularity since then, becoming something of a classic. After it became the standard pre-loaded game on Nokia phones in 1998, Snake found a massive audience. Nokia snake of course made a high involvement with customers but, made a low degree of brand involvement
  • 145. IMFND 2015© Case study :- Mobile games sponsorship Subway is sponsoring the PrePlay football game application to engage sports fans. The PrePlay app awards points to fans who predict the outcome of each play as they watch football games on television. The Subway brand is incorporated throughout the app “We have an avid sports following and Subway has gone to great lengths over the past 10 years to reach the sports audience,” said Andrew Daines, founder and CEO of Pre Play Sports, New York.
  • 147. IMFND 2015© Email Marketing Tools Comparison
  • 148. IMFND 2015© Top Email Marketing Tools Pros The simplicity and ease of use of iContact's email campaign creation is unbeatable. Cons You have to use the Salesforce application in order to view statistics regarding conversion rates. The Verdict : 9.83/10 With a broad list of features and reports to help you increase the effectiveness of your email marketing campaigns, iContact is the best email marketing service on our lineup. Pros The customization features, like video and images, in the email creation are an asset to each campaign. Cons This service doesn't offer conversion tracking and relies on Google Analytics for those statistics. The Verdict : 9.75/10 Benchmark Email offers the tools you need to create marketing campaigns and assess how your customers are receiving them. Pros Pinpointe manages your subscriber list, making the process more hands-free for you. Cons The cheapest monthly plan is set for only 2,500 stored contacts. The Verdict : 9.43/10 With its advanced tools for determining what your subscribers are interested in, Pinpointe is among the best email marketing services available.
  • 150. IMFND 2015© • +92 million Mobile subscriber • +11 million Mobile internet users • 19% of the mobile phones are smartphones • 88% use their smartphone when they are watching TV • 82% of smartphone users do a search for a product or service using phone • 64% of smartphone users doing daily search from their phones • 30% of smartphone users notice about ads in search engine ,while 24% users notice about app ads • 41% use their smartphone to make a comparison between prices • 66% of smartphone users access daily to social media platforms Mobile in Numbers: Egypt
  • 154. IMFND 2015© Mobile Marketing Social Media Mobile Ads Mobile Display Ads Search Ads App Display Ads Reach +11 Million mobile internet user in Egypt through various methods
  • 155. IMFND 2015© 1. Social Media Ads You can focus on ads that appear in Facebook’s mobile News Feed, because it’s been proven that they can get more clicks (0.79%) than ads that appear in desktop News Feeds (0.21%). Mobile Marketing Mobile News feed ads
  • 156. IMFND 2015© 1. Social Media Ads: Targeting Mobile Marketing • Custom audiences -- TV fans, telecom switchers, business travelers, etc. • Location-Based Advertising • Geographic targeting -- Country, DMA, etc. • Demographic targeting • Time of day targeting • Advertiser retargeting through pixels or clicker Tracking • Carrier/handset targeting • Age of device/profile
  • 157. IMFND 2015©157 Your image ads will appear on the top mobile websites in Egypt. 2. Mobile Display Ads Mobile Marketing Mobile site Impressions youm7.com 100,000 - 500,000 masreat.com 100,000 - 500,000 filgoal.com 100,000 - 500,000 gate.ahram.org.eg 10,000 - 100,000 alwafd.org 10,000 - 100,000 akhbarak.net 10,000 - 100,000 light-dark.net 10,000 - 100,000 elfagr.org 10,000 - 100,000 zamalekfans.com 10,000 - 100,000 dostor.org 10,000 - 100,000 almesryoon.com 10,000 - 100,000 filfan.com 10,000 - 100,000
  • 158. IMFND 2015© • Used for Brand Awareness, Generating Leads and launching new products • Can be used as a mini mobile portal • Almost 70% of customers are interested in Rich Media Ads 2. Mobile Display Ads: Rich Media Mobile Marketing
  • 159. IMFND 2015©159 3. Search Ads Appear on the first page on Google search engine result Pages (SERP) When any one searches for your brand or any of their services on their Mobile Devices. Mobile Marketing
  • 160. IMFND 2015©160 4. Mobile app display ads On a market research study, 71% of mobile users in Egypt use their phones for entertainment purposes, use apps and play games. Thus we will be targeting this segment through ads in the most used mobile games in Egypt including the highly popular angry birds. Mobile Marketing
  • 162. IMFND 2015© What is SEO? SEO is the act of modifying a website to increase its ranking in organic (vs paid), crawler-based listings of search engines How do organic search listings work? • A spider or crawler which is a component of a SE gathers listings by automatically "crawling" the web • The spider follows links to web pages, makes copies of the pages and stores them in the SE’s index • Based on this data, the SE then indexes the pages and ranks the websites • Major SEs that index pages using spiders: Google, Altavista, Msn, Aol, lycos “Spiders read only text, nothing else”
  • 163. IMFND 2015© What is search engine marketing (SEM)? SEM is the act of marketing a website via search engines by purchasing paid listings What are paid listings? These are listings that search engines sell to advertisers, usually through paid placement or paid inclusion programs. In contrast, organic listings are not sold.
  • 166. IMFND 2015© So what is next!?
  • 169. IMFND 2015© How will technology support marketing in 2015?