This document outlines the key steps in providing customer support services which include: 1. Identifying the customer and the type of support services needed which can include help desk, phone, software, network or computer support. 2. Determining the specific area of support needed such as software, hardware, operating systems or applications. 3. Gathering customer information and feedback through surveys to evaluate satisfaction levels and ensure issues are resolved.

1. SUPPORT
SERVICES
BY : MUHAMMAD IRFAN
BIN NAZLI

2. IDENTIFY CUSTOMER
SERVICE AREAS
DETERMINE
SERVICES TYPE
CUSTOMER
SERVICES
GUIDELINES
KENALPASTI JENIS – JENIS
SUPPORT : 1.HELP DESK SUPPORT
2.PHONE SUPPORT
3.SOFTWARE SUPPORT
4.NETWORK SUPPORT
5.COMPUTER SUPPORT
DETERMINE AREA
OF SERVICES
KENAL PASTI PERKHIDMATAN
SOKONGAN YANG DIPERLUKAN
OLEH PELANGGAN :
1.SOFTWARE(OS/APPLICATION/ANTI
VIRUS)
2.HARDWARE(COMPUTER/NIC)
DETERMINE
CUSTOMER
PARTICULAR/INF
ORMATION
1.ISI BORANG ADUAN PELANGGAN
(LAMPIRAN 202 (A) )
2.DAPATKAN MAKLUMAT PERIBADI
PELANGGAN (LAMPIRAN 202 (B) )

3. CUSTOMER
SURVEYOBATAIN CUSTOMER
SURVEY
*AMBIL BORANG SURVEY DARIPADA
JABATAN DALAM DUA BENTUK SALINAN .
IAITU SOFTCOPY DAN HARDCOPY
USE COMMUNICCATION
DEVICE
MAXIMIZEKAN PENGGUNAAN MEDIA UNTUK
MENDAPATKAN SEMULA BORANG SURVEY
GATHER FEEDBACK
FROM CUSTOMER
DAPATKAN SEMULA BORANG SURVEY
DARIPADA CUSTOMER
(EMAIL,FAX,PHONE,BY HAND)
INTERACT WITH
CUSTOMER
EVALUTE CUSTOMER
FEEDBACK
KIRA DAN JUMLAHKAN PELANGGAN YANG
PUAS HATI / TIDAK ISIKAN DALAM JADUAL
(LAMPIRAN 202(F) )
BERI RESPON / MAKLUMBALAS SEMULA
KEPADA PELANGGAN UNTUK MEMBERITAHU
SAMA ADA BARANG TELAH DITERIMA ATAU
TIDAK

4. COMPILE RECORD
KUMPULKAN BORANG
ADUAN KEROSAKAN , BUKU
LOG , KEROSAKAN DAN
SOAL SELIDIK (SURVEY)
*PILIH STATUS YANG
SELESAI SAHAJA
PRODUCE
CUSTOMER
FEEDBACK REPORT
BERDASARKAN BORANG
ADUAN KEROSAKAN ,
BUKU LOG DAN SOAL
SELIDIK , BUAT ANALISA
DAN SEDIAKAN LAPORAN
LENGKAP

5. THAT’S ALL FROM ME !
THANKYOU VERY MUCH 