Administrative quality as a driver of business process change The corresponding text can be found at http://bit.ly/2kl1XWS

1. Striving for better administrative quality as a stimulus for business process change Dr. Ilia Bider, IbisSoft, Sweden

5. Administration in the nutshell People running processes based on rules using tools Processes People Running Rules Tools Based on Using Business Process Perspective

11. Quality of administration: components Administrative quality 2. Quality and efficiency of information storage and retrieval 1. Quality and efficiency of communication 3. Quality and efficiency of process control

15. Quality of administration: component dependencies The components above are not independent they are intrinsically interconnected. Administrative quality Quality and efficiency of information storage and retrieval Quality and efficiency of communication Quality and efficiency of process control

18. Improving quality of administration Synchronize People, Rules and Tools change (in any component) -> synchronize -> change … Processes People Running Rules Tools Based on Using 1. Gradual improvement Example: teach people how to properly use email

19. Improving quality of administration Synchronized change in all components: People, Rules and Tools: big jump keeping all components synchronize after landing Requires carefully planning and execution of the project Processes People Running Rules Tools Based on Using 2. Radical change

21. Appendix A. Planning disruptive change A 3 method of introduction of IS into operational practice Alignment Business - system Strategic understanding WHY Tactical understanding WHEN Operational understanding HOW Motivation Culture Experience of previous introductions Communicate needs Communicate vision Plan for early benefits Link benefits to system introduction Gradually increase scope Structures for training/help-desk/support Reward system Align Constantly adjust goals Train Project plan Project organisation Tools Parameters Actions Strategies System use

22. Thank you for your attention ! Ilia Bider , IbisSoft www.ibissoft.com/en Email: ilia@ibissoft.se Written version http://www.ibissoft.se/whitepapers/admquality.pdf