Ps101 Bazaarvoice Century

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Presentation to the Bazaarvoice Retail Lunch at the Century Club, London on 2 March, 2010. Fresh from teaching the students on the MSc in Internet Retailing, Ian Jindal reflects on the essential requirement in turning generic, widely available technology and capability into a compelling and sustainable retail strategy... "Give a Toss [tm]"

Business Technologie

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… if the juice is worth the squeeze… … Give a Toss™

Performance and KPIs Topseller Loser Problem Opportunity CR VISITS

Performance? Topseller Loser Problem Opportunity CR VISITS

“ Cowards do not start, and the weak die on the way”

www.ianjindal.com www.internetretailing.net www.innoparticularorder.com www.europeanecommerceforum.org http://twitter.com/ianjindal Thank you

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Ps101 Bazaarvoice Century

2. … of engagement

3. When the network knows more than anyone

5. Retailing – ‘retailler’

6. Some antipatterns of caring…

7. Data

8. Data

13. Coherence

14. Relevance? Discovery?

15.

16. … if the juice is worth the squeeze…

17. … if the juice is worth the squeeze… … Give a Toss™

18. Performance and KPIs Topseller Loser Problem Opportunity CR VISITS

19. Performance? Topseller Loser Problem Opportunity CR VISITS

20. “ Cowards do not start, and the weak die on the way”

21. Thank you

22. www.ianjindal.com www.internetretailing.net www.innoparticularorder.com www.europeanecommerceforum.org http://twitter.com/ianjindal Thank you

Hinweis der Redaktion

So what then is there to do? I’ve only picked on companies with vast resources, the best technology and the best people. The common denominator is that they don’t sufficiently Give a Toss. Need to get down and dirty – connect with customers