Weitere ähnliche Inhalte Ähnlich wie Mobile Work Order solutions for high-performance service & maintenance (20) Kürzlich hochgeladen (20) Mobile Work Order solutions for high-performance service & maintenance3. MOBILE WORK ORDER
SOLUTIONS FOR HIGHPERFORMANCE SERVICE &
MAINTENANCE
How IFS Mobile Work Order solutions support the
complete needs of service and asset-intensive operations
3
© 2013 IFS
6. MOBILE WORK ORDER
WHAT IS MOBILE WORK ORDER?
Configurable
Device
Capabilities
100% Offline
Prescribed
Workflow
6
Mobile
Application
for Service
& Assets
Mobility
Built In
MOBILE WORK ORDER SOLUTIONS FOR HIGH-PERFORMANCE SERVICE & MAINTENANCE
© 2013 IFS
7. MOBILE WORK ORDER
WHAT IS MOBILE WORK ORDER?
Work Order Management: Details, Status
Updates, Create WO, Signature Capture, History, …
Work Order Features: Operations, Materials,
Tools & Facilities, Expenses, Pictures, …
Objects and Measurements: Spare Parts,
Technical Data, History, …
Purchasing: Work Order Requisitions and
Order Receipts
Questionnaires: Configurable Data Capture and
Workflow
7
MOBILE WORK ORDER SOLUTIONS FOR HIGH-PERFORMANCE SERVICE & MAINTENANCE
© 2013 IFS
8. MOBILE WORK ORDER
WHAT IS MOBILE WORK ORDER?
8
MOBILE WORK ORDER SOLUTIONS FOR HIGH-PERFORMANCE SERVICE & MAINTENANCE
© 2013 IFS
10. MOBILE WORK ORDER
SERVICE
MANAGEMENT
UTILITIES
& TELECOM
AFTERMARKET /
SERVICE PROVIDERS
CONSTRUCTION,
CONTRACTING
FACILITIES
MANAGEMENT
TRANSPORT
EPCI
AEROSPACE
& DEFENSE
OIL & GAS,
WIND AND SOLAR
ASSET INTENSIVE
10
MOBILE WORK ORDER SOLUTIONS FOR HIGH-PERFORMANCE SERVICE & MAINTENANCE
© 2013 IFS
11. MOBILE WORK ORDER
WHY MOBILE WORK ORDER?
WHAT DOES THE ENGINEER NEED IN THEIR “TOOL BAG”
Self-sufficient
Optimized UI and workflow
Available at all times
Make use of device capabilities
WHAT DOES THE BUSINESS NEED FOR THE ENGINEERS
Corporate application security & reliability
Configure without modifications
Wide range of device options
Easy roll-out
11
MOBILE WORK ORDER SOLUTIONS FOR HIGH-PERFORMANCE SERVICE & MAINTENANCE
© 2013 IFS
13. MOBILE WORK ORDER
CONFIGURABILITY & EXTENSIBILITY
OPTIONS TODAY
Asset-intensive and field service layouts
Workflow configuration
Data filters
3rd Party integrations
Questionnaires
13
MOBILE WORK ORDER SOLUTIONS FOR HIGH-PERFORMANCE SERVICE & MAINTENANCE
© 2013 IFS
15. MOBILE WORK ORDER
ASSET AND SERVICE LAYOUTS
Field-service UI that is address-centric
Asset-intensive UI that is asset-centric
Configured at system or user level
15
MOBILE WORK ORDER SOLUTIONS FOR HIGH-PERFORMANCE SERVICE & MAINTENANCE
© 2013 IFS
16. MOBILE WORK ORDER
ASSET AND SERVICE LAYOUTS
16
MOBILE WORK ORDER SOLUTIONS FOR HIGH-PERFORMANCE SERVICE & MAINTENANCE
© 2013 IFS
17. MOBILE WORK ORDER
ASSET AND SERVICE LAYOUTS
ASSET:
Crates
17
SERVICE:
Van
MOBILE WORK ORDER SOLUTIONS FOR HIGH-PERFORMANCE SERVICE & MAINTENANCE
© 2013 IFS
18. MOBILE WORK ORDER
ASSET AND SERVICE LAYOUTS
18
MOBILE WORK ORDER SOLUTIONS FOR HIGH-PERFORMANCE SERVICE & MAINTENANCE
© 2013 IFS
19. MOBILE WORK ORDER
ASSET AND SERVICE LAYOUTS
ASSET:
Object, Room & Position
19
SERVICE:
Full Address
MOBILE WORK ORDER SOLUTIONS FOR HIGH-PERFORMANCE SERVICE & MAINTENANCE
© 2013 IFS
20. MOBILE WORK ORDER
ASSET AND SERVICE LAYOUTS
20
MOBILE WORK ORDER SOLUTIONS FOR HIGH-PERFORMANCE SERVICE & MAINTENANCE
© 2013 IFS
21. MOBILE WORK ORDER
ASSET AND SERVICE LAYOUTS
SERVICE:
• “On Site” button
• Full contact
information
• Minimum object
details
ASSET:
• “Start” button
• No contact
information
• Full object details
21
MOBILE WORK ORDER SOLUTIONS FOR HIGH-PERFORMANCE SERVICE & MAINTENANCE
© 2013 IFS
23. MOBILE WORK ORDER
WORKFLOW CONFIGURATION
CAN CONFIGURE THE FOLLOWING:
WO updates and On Route function
Customer and technician signatures
WO features, such as: materials, expenses,
purchase requests, tools & facilities, etc.
Additional features, such as: measurements,
object info, PO Receipts, WO History etc.
Force automatic time report capture
Force operation number on time reports to be
mandatory
23
Configured at system or user level
MOBILE WORK ORDER SOLUTIONS FOR HIGH-PERFORMANCE SERVICE & MAINTENANCE
© 2013 IFS
25. MOBILE WORK ORDER
WORKFLOW CONFIGURATION
On Route enabled
PO Receipt
enabled
25
WO details in Edit
mode and save
enabled
MOBILE WORK ORDER SOLUTIONS FOR HIGH-PERFORMANCE SERVICE & MAINTENANCE
© 2013 IFS
27. MOBILE WORK ORDER
WORKFLOW CONFIGURATION
On Route hidden
PO Receipt
disabled
27
WO details readonly
MOBILE WORK ORDER SOLUTIONS FOR HIGH-PERFORMANCE SERVICE & MAINTENANCE
© 2013 IFS
29. MOBILE WORK ORDER
WORKFLOW CONFIGURATION
14 WO Actions
29
MOBILE WORK ORDER SOLUTIONS FOR HIGH-PERFORMANCE SERVICE & MAINTENANCE
© 2013 IFS
31. MOBILE WORK ORDER
WORKFLOW CONFIGURATION
6 WO Actions
31
MOBILE WORK ORDER SOLUTIONS FOR HIGH-PERFORMANCE SERVICE & MAINTENANCE
© 2013 IFS
33. MOBILE WORK ORDER
WORKFLOW CONFIGURATION
Operations
33
MOBILE WORK ORDER SOLUTIONS FOR HIGH-PERFORMANCE SERVICE & MAINTENANCE
© 2013 IFS
34. MOBILE WORK ORDER
WORKFLOW CONFIGURATION
Operations
Operations
34
MOBILE WORK ORDER SOLUTIONS FOR HIGH-PERFORMANCE SERVICE & MAINTENANCE
© 2013 IFS
35. MOBILE WORK ORDER
WORKFLOW CONFIGURATION
Operations
35
Materials
MOBILE WORK ORDER SOLUTIONS FOR HIGH-PERFORMANCE SERVICE & MAINTENANCE
© 2013 IFS
36. MOBILE WORK ORDER
WORKFLOW CONFIGURATION
Operations Materials
Materials
36
MOBILE WORK ORDER SOLUTIONS FOR HIGH-PERFORMANCE SERVICE & MAINTENANCE
© 2013 IFS
37. MOBILE WORK ORDER
WORKFLOW CONFIGURATION
Operations Materials
37
Tools & Facilities
MOBILE WORK ORDER SOLUTIONS FOR HIGH-PERFORMANCE SERVICE & MAINTENANCE
© 2013 IFS
38. MOBILE WORK ORDER
WORKFLOW CONFIGURATION
Operations Materials
38
Tools &
Tools & Facilities
Facilities
MOBILE WORK ORDER SOLUTIONS FOR HIGH-PERFORMANCE SERVICE & MAINTENANCE
© 2013 IFS
39. MOBILE WORK ORDER
WORKFLOW CONFIGURATION
Operations Materials
39
Tools &
Facilities
Expenses
MOBILE WORK ORDER SOLUTIONS FOR HIGH-PERFORMANCE SERVICE & MAINTENANCE
© 2013 IFS
40. MOBILE WORK ORDER
WORKFLOW CONFIGURATION
Operations Materials
40
Tools &
Facilities
Expenses
Expenses
MOBILE WORK ORDER SOLUTIONS FOR HIGH-PERFORMANCE SERVICE & MAINTENANCE
© 2013 IFS
41. MOBILE WORK ORDER
WORKFLOW CONFIGURATION
Operations Materials
41
Tools &
Facilities
Expenses
Pictures
MOBILE WORK ORDER SOLUTIONS FOR HIGH-PERFORMANCE SERVICE & MAINTENANCE
© 2013 IFS
42. MOBILE WORK ORDER
WORKFLOW CONFIGURATION
Operations Materials
42
Tools &
Facilities
Expenses
Pictures
Pictures
MOBILE WORK ORDER SOLUTIONS FOR HIGH-PERFORMANCE SERVICE & MAINTENANCE
© 2013 IFS
43. MOBILE WORK ORDER
WORKFLOW CONFIGURATION
Operations Materials
43
Tools &
Facilities
Expenses
Pictures
Report In Work
Order
MOBILE WORK ORDER SOLUTIONS FOR HIGH-PERFORMANCE SERVICE & MAINTENANCE
© 2013 IFS
44. MOBILE WORK ORDER
WORKFLOW CONFIGURATION
Operations Materials
44
Tools &
Facilities
Expenses
Pictures
Report InIn Work
Report
Work Order
Order
MOBILE WORK ORDER SOLUTIONS FOR HIGH-PERFORMANCE SERVICE & MAINTENANCE
© 2013 IFS
45. MOBILE WORK ORDER
WORKFLOW CONFIGURATION
Operations Materials
45
Tools &
Facilities
Expenses
Pictures
Report In
Work Order
MOBILE WORK ORDER SOLUTIONS FOR HIGH-PERFORMANCE SERVICE & MAINTENANCE
© 2013 IFS
Engineer
Signature
46. MOBILE WORK ORDER
WORKFLOW CONFIGURATION
Operations Materials
46
Tools && Facilities, Expenses and Engineer Signature
Tools
Report In
Engineer
Expenses Pictures
Facilities
displayed in Workflow Order
Work
Signature
MOBILE WORK ORDER SOLUTIONS FOR HIGH-PERFORMANCE SERVICE & MAINTENANCE
© 2013 IFS
48. MOBILE WORK ORDER
WORKFLOW CONFIGURATION
Operations
Operations
48
MOBILE WORK ORDER SOLUTIONS FOR HIGH-PERFORMANCE SERVICE & MAINTENANCE
© 2013 IFS
49. MOBILE WORK ORDER
WORKFLOW CONFIGURATION
Operations
49
Materials
Materials
MOBILE WORK ORDER SOLUTIONS FOR HIGH-PERFORMANCE SERVICE & MAINTENANCE
© 2013 IFS
50. MOBILE WORK ORDER
WORKFLOW CONFIGURATION
Operations
50
Materials
Materials
Pictures
Pictures
MOBILE WORK ORDER SOLUTIONS FOR HIGH-PERFORMANCE SERVICE & MAINTENANCE
© 2013 IFS
51. MOBILE WORK ORDER
WORKFLOW CONFIGURATION
Operations
51
Materials
Materials
Pictures
Pictures
Time
Time
MOBILE WORK ORDER SOLUTIONS FOR HIGH-PERFORMANCE SERVICE & MAINTENANCE
© 2013 IFS
52. MOBILE WORK ORDER
WORKFLOW CONFIGURATION
Operations
52
Materials
Materials
Pictures
Pictures
Time
Time
MOBILE WORK ORDER SOLUTIONS FOR HIGH-PERFORMANCE SERVICE & MAINTENANCE
© 2013 IFS
Report In Work
Order
53. MOBILE WORK ORDER
WORKFLOW CONFIGURATION
Time displayed in Workflow
Operations
53
Materials
Materials
Pictures
Pictures
Report In Work
Tools & Facilities, Expenses
Time
Time
Order
and Engineer Signature not
displayed in Workflow
MOBILE WORK ORDER SOLUTIONS FOR HIGH-PERFORMANCE SERVICE & MAINTENANCE
© 2013 IFS
55. MOBILE WORK ORDER
DATA FILTERS
Dynamically limit mobile data
Applicable to all entities
Configured at system or user level
MOBILE WORK ORDER SOLUTIONS FOR HIGH-PERFORMANCE SERVICE & MAINTENANCE
© 2013 IFS
56. MOBILE WORK ORDER
DATA FILTERS
56
MOBILE WORK ORDER SOLUTIONS FOR HIGH-PERFORMANCE SERVICE & MAINTENANCE
© 2013 IFS
57. MOBILE WORK ORDER
DATA FILTERS
All locations displayed for
allowed sites
57
MOBILE WORK ORDER SOLUTIONS FOR HIGH-PERFORMANCE SERVICE & MAINTENANCE
© 2013 IFS
58. MOBILE WORK ORDER
DATA FILTERS
All locations displayed for
allowed sites
58
Limited to only 1 location
MOBILE WORK ORDER SOLUTIONS FOR HIGH-PERFORMANCE SERVICE & MAINTENANCE
© 2013 IFS
59. MOBILE WORK ORDER
DATA FILTERS
59
MOBILE WORK ORDER SOLUTIONS FOR HIGH-PERFORMANCE SERVICE & MAINTENANCE
© 2013 IFS
60. MOBILE WORK ORDER
DATA FILTERS
All company employees
displayed
60
MOBILE WORK ORDER SOLUTIONS FOR HIGH-PERFORMANCE SERVICE & MAINTENANCE
© 2013 IFS
61. MOBILE WORK ORDER
DATA FILTERS
All company employees
displayed
61
Limited to only team
members
MOBILE WORK ORDER SOLUTIONS FOR HIGH-PERFORMANCE SERVICE & MAINTENANCE
© 2013 IFS
62. MOBILE WORK ORDER
DATA FILTERS
FURTHER EXAMPLES:
Pool Work Orders—restrict to “Teams”
Part filtering—restrict to parts used by the engineer
Object filtering—restrict to objects needed by the
engineer
Any data entity can be filtered!
62
MOBILE WORK ORDER SOLUTIONS FOR HIGH-PERFORMANCE SERVICE & MAINTENANCE
© 2013 IFS
64. MOBILE WORK ORDER
3RD PARTY INTEGRATIONS
LAUNCH APPS AND WEB PAGES FROM MOBILE WORK ORDER
Parameters passed to the app or web page
Transformer app can be used for integration
between Mobile Work Order and the app
No code changes required for Mobile Work
Order or 3rd party app
Configured at system or user level
64
MOBILE WORK ORDER SOLUTIONS FOR HIGH-PERFORMANCE SERVICE & MAINTENANCE
© 2013 IFS
65. MOBILE WORK ORDER
3RD PARTY INTEGRATIONS
IFS Touch App
“Quick Facts”
opened from
Mobile Work Order
65
MOBILE WORK ORDER SOLUTIONS FOR HIGH-PERFORMANCE SERVICE & MAINTENANCE
© 2013 IFS
66. MOBILE WORK ORDER
3RD PARTY INTEGRATIONS
IFS Touch App
“Quick Facts”
opened from
Mobile Work Order
66
MOBILE WORK ORDER SOLUTIONS FOR HIGH-PERFORMANCE SERVICE & MAINTENANCE
© 2013 IFS
67. MOBILE WORK ORDER
3RD PARTY INTEGRATIONS
View child objects, object details, Info Card and
connected media (plus any other Quick Facts
search capabilities!)
67
MOBILE WORK ORDER SOLUTIONS FOR HIGH-PERFORMANCE SERVICE & MAINTENANCE
© 2013 IFS
68. MOBILE WORK ORDER
3RD PARTY INTEGRATIONS
FURTHER EXAMPLES:
Document management apps
Object/part manuals via web browser
IFS web portals
Customer portals
68
MOBILE WORK ORDER SOLUTIONS FOR HIGH-PERFORMANCE SERVICE & MAINTENANCE
© 2013 IFS
70. MOBILE WORK ORDER
QUESTIONNAIRES
ALTER WORKFLOW THROUGH CONFIGURATION, NOT
CUSTOMIZATION
Configurable Questions and Dependencies
Questionnaire can be displayed against:
Work Order State Changes
Work Orders
Engineer
Configured at work order, system or user level
70
MOBILE WORK ORDER SOLUTIONS FOR HIGH-PERFORMANCE SERVICE & MAINTENANCE
© 2013 IFS
80. MOBILE WORK ORDER
QUESTIONNAIRES
FURTHER EXAMPLES:
Risk assessments
NCRs
ETA capture
Customer query into call center
Customer satisfaction survey
80
MOBILE WORK ORDER SOLUTIONS FOR HIGH-PERFORMANCE SERVICE & MAINTENANCE
© 2013 IFS
82. DISCLAIMER
STATEMENTS OF POSSIBLE FUTURE FUNCTIONALITY
FOR IFS’ SOFTWARE PRODUCTS AND TECHNOLOGY
ARE FOR INFORMATION PURPOSES ONLY AND
SHOULD NOT BE INTERPRETED AS ANY COMMITMENT
OR REPRESENTATION
82
© 2013 IFS
83. IFS MOBILE WORK ORDER
ROADMAP FOR 2014
Enhanced
Configuration
Advanced
Extensibility
Unified Mobile
Architecture
New Windows
8 Client
Configurable
forms
Workflow
flexibility
Integration with
specialist 3rd
party Apps
Mobile Work
Order and
Touch Apps
Native Client on
Windows 8
Custom fields
Electronic
forms
Extend
Workflow
trigger points
On Premise or
Cloud
deployment
Android
functionality
83
MOBILE WORK ORDER SOLUTIONS FOR HIGH-PERFORMANCE SERVICE & MAINTENANCE
© 2013 IFS
84. MOBILE WORK ORDER
ROADMAP FOR 2014
HOW DO I GET THE MOBILE WORK ORDER?
Available now on IFS Applications 8
HOW DO I GET THE NEW FEATURES?
New features delivered incrementally via regular
Group Patches
Implement now and benefit from new features as
released
84
MOBILE WORK ORDER SOLUTIONS FOR HIGH-PERFORMANCE SERVICE & MAINTENANCE
© 2013 IFS
86. www.IFSWORLD.com
THIS DOCUMENT MAY CONTAIN STATEMENTS OF POSSIBLE FUTURE FUNCTIONALITY FOR IFS’S SOFTWARE PRODUCTS AND
TECHNOLOGY. SUCH STATEMENTS OF FUTURE FUNCTIONALITY ARE FOR INFORMATION PURPOSES ONLY AND SHOULD NOT BE
INTERPRETED AS ANY COMMITMENT OR REPRESENTATION. IFS AND ALL IFS PRODUCT NAMES ARE TRADEMARKS OF IFS. THE NAMES
OF ACTUAL COMPANIES AND PRODUCTS MENTIONED HEREIN MAY BE THE TRADEMARKS OF THEIR RESPECTIVE OWNERS.