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Client: [ifridge]!
Project: [ifridge Corporate]!
Project Lead: [Daniel Kraft]!




            The Founders Handbook
            Building Great Companies
            !
            !
            !
             Stefanie Lightman!
             Daniel Kraft !
             Co-Founders & Managing Partners, ifridge & Company!
                                                                   Daniel Kraft !
                                                                   ifridge & Company!
                                                                   @danielkraft!
                                                                   http://www.ifridge.com/people/danielkraft/!
                                                                   https://www.xing.com/proïŹle/Daniel_Kraft!
                                                                   http://www.linkedin.com/in/danielkraft!
Client: [ifridge]!
Project: [ifridge Corporate]!
Project Lead: [Daniel Kraft]!



             ifridge & Company

                                  Daniel Kraft
                                  Founder & Managing Partner!
                                  Creative mind, communicator, investor!
                                  !
                                  Stefanie Lightman
                                  Founder & Managing Partner!
                                  Marketing veteran, keep-it-real expert!
                                  !
                                  Markus von Aschoff
                                  Director & General Manager!
                                  Strategist, translator from product to market!




Who we are
                                                What we do
                                      Who do we help
We are entrepreneurs. We support those                     We build great companies and we’re here to       We work directly with founders or the
who have the courage to start a company.                   help you do the same. Our engagements            executive teams who have the courage to
Consider us your secret co-founder, who                    range from mentoring to a full set of services   start something. Structure is less important
supports you in taking the next step.!                     from strategy to operations. !                   than the vision and the people behind it. !

 © ifridge & Company, 2012. All Rights Reserved!
Client: [ifridge]!
Project: [ifridge Corporate]!
Project Lead: [Daniel Kraft]!



             The Perfect Story




 © ifridge & Company, 2012. All Rights Reserved!
Client: [ifridge]!
Project: [ifridge Corporate]!
Project Lead: [Daniel Kraft]!




                                                                   Strategy
                                                                   What’s Your Story



                                                   Go to Market
   Innovation
              Innovation
                                          From Genius Idea to Roadmap
                                          Strategy
                                                                   Go to Market
                                                                   Turning Ideas into Revenues


                                      Operations
                  Operations
                                                                   Getting it to Work, Making Money




 © ifridge & Company, 2012. All Rights Reserved!
Client: [ifridge]!
Project: [ifridge Corporate]!
Project Lead: [Daniel Kraft]!



                                                    Communication Circle Line!
                                                                           Product Marketing Line!                                                                                                                          Corporate Marketing Line!
                                                                                                                                                                                                                                                                                                         Go to Market

                                                                            Product Management Line!
                                                                                                                                                                                                           AR / PR!
                                                                                                                                                                                                                                   Digital Marketing Shuttle!

                                                      Delivery Line!
                                                                                                                                                                                  Buzz Management!
   Innovation
                                                                                                                               Business Circle Line!
                                                                                                                                                                                                                             Marketing & !
                              Customer Care!                                                                                                                                                                                 Sales Plan!   Marketing Line!
                                                                                                                                                                                                                                                                                                                              Sales & Marketing !




                                                                                                                        Investment Plan!


                                                                                                                                               Portfolio Strategy!
                                                                                                                                                                                                             Content Strategy!                 Sales Line!                                                                    Operations!
                         Project Management!




                                                                                                                                                                                                                                                                Competitive OfïŹce!



                                                                                                                                                                                                                                                                                                         Demand Generation!
                                                                                                                                                                                                                                                                                     Sales Enablement!
                                                                                                                                                                                                             Customer Segmentation!
                                  Best Practices!




                                                                                                                                                                     Ideation!
                                    Enablement!                                                                                                                                  !    Core Values!

                      Innovation Operations!
                                                                                                       Delivery Line!
                                                                                                       Product Line!
                                                                                                                                                                                 ! 
                                                                                                                                                                                 ! 
                                                                                                                                                                                 ! 
                                                                                                                                                                                      Business Model!
                                                                                                                                                                                      Positioning!
                                                                                                                                                                                      Reality Check!
                                                                                                                                                                                                                         Strategy
                                                                       Roadmap!




                                                                                                                                                                                                                 Funding!




                                                                                                                                                                                      Finance Line!
                                                                                                                                            Price Book!




                                                                                                                                                                                                      HR Line!
                                                                                                                                                                                                                 Corporate Structure!
                                                                                                                                           Business Circle Line!
                                                                                                                                                                                                                 Business Plan!
         ifridge Subway Line System!
                                                                                                                                                                                                                 Infrastructure!
              Innovation Lines!
                                                                                                                                                                                                                 Controlling!
              Go to Market Lines!                                                                                                                                                                                                                   Communication Circle Line!
              Operations Lines!
              Communication Lines!                                                                                                                                               Corporate OfïŹce!
                                                                                                                                                                                                                            Operations
 © ifridge & Company, 2012. All Rights Reserved!
Client: [ifridge]!
Project: [ifridge Corporate]!
Project Lead: [Daniel Kraft]!



             The Company Story
                                                                            Economies of scale drive
                                                                                                           proïŹtability. Clear
                                                                                                           structure provides a
                                                                                                           controlled environment.!
                                                                              Responsibilities are clear
                                                                              and every unit works
                                                                              hand in hand. The
                                                                              leadership team "
                                                                              focuses on "
                                                                              strategy.!
                                                   Everybody on the team
                                                   is aligned with the same
                                                   goal, great team spirit
                       The creative, starting      and motivation.!
                       phase of a great idea.
                       Every deal is celebrated
                       and every issue is
                       tackled as a team.!


                                   success by!             success by!                success by!                 success by!
                               creativity!              direction!                 delegation!                organization!
                                                                                                                          Inspired by research of Dr. Larry E. Greiner!



 © ifridge & Company, 2012. All Rights Reserved!
Client: [ifridge]!
Project: [ifridge Corporate]!
Project Lead: [Daniel Kraft]!



             The Founders Story
                                                                    Everybody has their own
                                                                                                    agenda, things get out of
                                                                                                            control.!




                                                                          All decisions are made           Control!
                                                                          by you, your leadership           Crisis!
                                                                         team is not empowered.!

                                                You have to do
                                              everything yourself,
                                            nothing gets done right. !

                                                                            Autonomy!
                                                                              Crisis!
                                             Leadership!
                                 success by!   Crisis! success by!                           success by!                  success by!
                               creativity!             direction!                         delegation!                organization!
                                                                                                                                  Inspired by research of Dr. Larry E. Greiner!



 © ifridge & Company, 2012. All Rights Reserved!
Client: [ifridge]!
Project: [ifridge Corporate]!
Project Lead: [Daniel Kraft]!



             The Leadership Crisis: Success by Direction

               1.  Tell Your Story"
                        Write down your strategy and tell it to the
                        entire team. Talk about it, have them all give
                        feedback and rewrite it until you feel it is right."
                   !
                                                                                              Leadership!
               2.  Trust Your People"
                        Hire people that you trust will do a great job.                         Crisis!
                        Talk to them about your strategy and make
                        them a part of it. Allow them to do things their
                        way. Allow them to make mistakes."                     Typical symptoms of the Leadership Crisis!
                        !
                                                                                ‱  You close every deal!
               3.  Tell the Story - again"                                      ‱  You sign-off on all expenses!
                        There is never enough dialogue about the
                        strategy. Once your people buy into the vision          ‱  You edit the website!
                        they turn from employees to brothers-in-arms            ‱  You work 2 shifts: 8h leader, 8h execution!
                        building THEIR company.!



 © ifridge & Company, 2012. All Rights Reserved!
Client: [ifridge]!
Project: [ifridge Corporate]!
Project Lead: [Daniel Kraft]!



             We’re Bringing the Band Back Together




                                                                   Leadership!


                                                   “Understanding ‘who you are’ and ‘what you do’
                                                   is most important. Even if you think your people
                                                   get it, tell the story again!”!
                                                   !
                                                            Stefan Ebner, Founder & CEO Braintribe  !
                                                   !


 © ifridge & Company, 2012. All Rights Reserved!
Client: [ifridge]!
Project: [ifridge Corporate]!
Project Lead: [Daniel Kraft]!



             The Autonomy Crisis: Success by Delegation

               1.  Let Go"
                        You have great people, let them do their job.
                        Look at the results and don’t monitor how they
                        get things done. If they can’t get it done, ïŹnd
                        people that can. "
                   !                                                                     Autonomy!
               2.  Clear Goals & Ownership"                                                Crisis!
                        Set clear milestones along the strategy. Assign
                        clear ownership for each goal. Make sure you
                        monitor the results. Celebrate the successes
                        and discuss the failures. Compensate on goals."   Typical symptoms of the Autonomy Crisis!
                        !                                                  ‱  You are the only decision maker!
               3.  Communicate"                                            ‱  Everything is “subject to” your feedback!
                        As you grow the need for communication is          ‱  People claim “ownership” but don’t deliver!
                        higher than ever. Use every opportunity to
                        update the team. Make sure that everybody          ‱  You have “no time” for strategy!
                        always knows what the goals are.!



 © ifridge & Company, 2012. All Rights Reserved!
Client: [ifridge]!
Project: [ifridge Corporate]!
Project Lead: [Daniel Kraft]!



             Healthy Foundation




                                                                    Autonomy!


                                                   “Knowing that my team is doing what is right
                                                   gives me the freedom to think about the next big
                                                   thing. There should always be time for strategy!”!
                                                   !
                                                              HG Harbers, Founder & CEO Budwig        !
                                                   !


 © ifridge & Company, 2012. All Rights Reserved!
Client: [ifridge]!
Project: [ifridge Corporate]!
Project Lead: [Daniel Kraft]!



             The Control Crisis: Success by Organization

               1.  Organize & Structure"
                        Scaling requires processes. Make sure you
                        follow them and enforce them. Form
                        departments, teams and group to support your
                        goal."
                   !                                                                        Control!
               2.  Controlling is Not Big Brother"                                           Crisis!
                        Build your organization. Make sure your
                        reporting and your business plan match your
                        structure. DeïŹne clear key indicators and
                        establish controls to oversee them."                Typical symptoms of the Control Crisis!
                        !                                                    ‱  “It wasn’t me”!
               3.  Be Aware of the Red Tape"                                 ‱  Why didn’t we make our numbers?!
                        While you need the rules and processes, you          ‱  I had no idea that 
 !
                        should always remember why you built this
                        company. If a “can’t do” mentality starts growing
                        and politics kick in 
 ïŹx it.!



 © ifridge & Company, 2012. All Rights Reserved!
Client: [ifridge]!
Project: [ifridge Corporate]!
Project Lead: [Daniel Kraft]!



             I love my SAP Software




                                                                    Control!


                                                   “It sounds obvious but since we setup regional
                                                   and departmental business plans, things got
                                                   much easier. Everybody knows what to do.”!
                                                   !
                                                            Markus Dopp, Founder & CEO Sitrion    !
                                                   !


 © ifridge & Company, 2012. All Rights Reserved!
Client: [ifridge]!
Project: [ifridge Corporate]!
Project Lead: [Daniel Kraft]!



             Your Story
                                                                             DeïŹne clear rules,
                                                                                                  enforce them and live by
                                                                                                       them yourself!




                                                                         Empower your people             Control!
                                                                          and have their back
                                                                              every time!

                                             Build a great team and
                                               share your vision "
                                                    every day!

                                                                               Autonomy!

                                                   Leadership!
                                   success by!                   success by!               success by!                 success by!
                               creativity!                     direction!               delegation!               organization!
                                                                                                                               Inspired by research of Dr. Larry E. Greiner!



 © ifridge & Company, 2012. All Rights Reserved!
Client: [ifridge]!
Project: [ifridge Corporate]!
Project Lead: [Daniel Kraft]!



             There is More

                                  Daniel Kraft
                                   Contact
                                  Founder & Managing Partner!                     @DanielKraft!
                                  Creative mind, communicator, investor!          www.ifridge.com/DanielKraft!


                                  Stefanie Lightman
                              Contact
                                  Founder & Managing Partner!                     @sblightman!
                                  Marketing veteran, keep-it-real expert!         www.ifridge.com/StefanieLightman!




                                 Everybody is Beautiful
                                 The Power of Differentiation by Markus von Aschoff!
                                 May 2, 2012 – 11am EST (1700 CET)!
                                                                                                                      Daniel Kraft!
                                                                                                                      ifridge & Company!
                                                                                                                      @danielkraft!
                                 Championships Start with Strategy
                                                   http://www.ifridge.com/people/danielkraft/!
                                                                                                                      https://www.xing.com/proïŹle/Daniel_Kraft!
                                 Your Business Guide by Rob Felton!                                                   http://www.linkedin.com/in/danielkraft!
                                 June 6, 2012 – 11am EST (1700 CET)!


 © ifridge & Company, 2012. All Rights Reserved!

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The Founders Handbook

  • 1. Client: [ifridge]! Project: [ifridge Corporate]! Project Lead: [Daniel Kraft]! The Founders Handbook Building Great Companies ! ! ! Stefanie Lightman! Daniel Kraft ! Co-Founders & Managing Partners, ifridge & Company! Daniel Kraft ! ifridge & Company! @danielkraft! http://www.ifridge.com/people/danielkraft/! https://www.xing.com/proïŹle/Daniel_Kraft! http://www.linkedin.com/in/danielkraft!
  • 2. Client: [ifridge]! Project: [ifridge Corporate]! Project Lead: [Daniel Kraft]! ifridge & Company Daniel Kraft Founder & Managing Partner! Creative mind, communicator, investor! ! Stefanie Lightman Founder & Managing Partner! Marketing veteran, keep-it-real expert! ! Markus von Aschoff Director & General Manager! Strategist, translator from product to market! Who we are What we do Who do we help We are entrepreneurs. We support those We build great companies and we’re here to We work directly with founders or the who have the courage to start a company. help you do the same. Our engagements executive teams who have the courage to Consider us your secret co-founder, who range from mentoring to a full set of services start something. Structure is less important supports you in taking the next step.! from strategy to operations. ! than the vision and the people behind it. ! © ifridge & Company, 2012. All Rights Reserved!
  • 3. Client: [ifridge]! Project: [ifridge Corporate]! Project Lead: [Daniel Kraft]! The Perfect Story © ifridge & Company, 2012. All Rights Reserved!
  • 4. Client: [ifridge]! Project: [ifridge Corporate]! Project Lead: [Daniel Kraft]! Strategy What’s Your Story Go to Market Innovation Innovation From Genius Idea to Roadmap Strategy Go to Market Turning Ideas into Revenues Operations Operations Getting it to Work, Making Money © ifridge & Company, 2012. All Rights Reserved!
  • 5. Client: [ifridge]! Project: [ifridge Corporate]! Project Lead: [Daniel Kraft]! Communication Circle Line! Product Marketing Line! Corporate Marketing Line! Go to Market Product Management Line! AR / PR! Digital Marketing Shuttle! Delivery Line! Buzz Management! Innovation Business Circle Line! Marketing & ! Customer Care! Sales Plan! Marketing Line! Sales & Marketing ! Investment Plan! Portfolio Strategy! Content Strategy! Sales Line! Operations! Project Management! Competitive OfïŹce! Demand Generation! Sales Enablement! Customer Segmentation! Best Practices! Ideation! Enablement! !  Core Values! Innovation Operations! Delivery Line! Product Line! !  !  !  Business Model! Positioning! Reality Check! Strategy Roadmap! Funding! Finance Line! Price Book! HR Line! Corporate Structure! Business Circle Line! Business Plan! ifridge Subway Line System! Infrastructure! Innovation Lines! Controlling! Go to Market Lines! Communication Circle Line! Operations Lines! Communication Lines! Corporate OfïŹce! Operations © ifridge & Company, 2012. All Rights Reserved!
  • 6. Client: [ifridge]! Project: [ifridge Corporate]! Project Lead: [Daniel Kraft]! The Company Story Economies of scale drive proïŹtability. Clear structure provides a controlled environment.! Responsibilities are clear and every unit works hand in hand. The leadership team " focuses on " strategy.! Everybody on the team is aligned with the same goal, great team spirit The creative, starting and motivation.! phase of a great idea. Every deal is celebrated and every issue is tackled as a team.! success by! success by! success by! success by! creativity! direction! delegation! organization! Inspired by research of Dr. Larry E. Greiner! © ifridge & Company, 2012. All Rights Reserved!
  • 7. Client: [ifridge]! Project: [ifridge Corporate]! Project Lead: [Daniel Kraft]! The Founders Story Everybody has their own agenda, things get out of control.! All decisions are made Control! by you, your leadership Crisis! team is not empowered.! You have to do everything yourself, nothing gets done right. ! Autonomy! Crisis! Leadership! success by! Crisis! success by! success by! success by! creativity! direction! delegation! organization! Inspired by research of Dr. Larry E. Greiner! © ifridge & Company, 2012. All Rights Reserved!
  • 8. Client: [ifridge]! Project: [ifridge Corporate]! Project Lead: [Daniel Kraft]! The Leadership Crisis: Success by Direction 1.  Tell Your Story" Write down your strategy and tell it to the entire team. Talk about it, have them all give feedback and rewrite it until you feel it is right." ! Leadership! 2.  Trust Your People" Hire people that you trust will do a great job. Crisis! Talk to them about your strategy and make them a part of it. Allow them to do things their way. Allow them to make mistakes." Typical symptoms of the Leadership Crisis! ! ‱  You close every deal! 3.  Tell the Story - again" ‱  You sign-off on all expenses! There is never enough dialogue about the strategy. Once your people buy into the vision ‱  You edit the website! they turn from employees to brothers-in-arms ‱  You work 2 shifts: 8h leader, 8h execution! building THEIR company.! © ifridge & Company, 2012. All Rights Reserved!
  • 9. Client: [ifridge]! Project: [ifridge Corporate]! Project Lead: [Daniel Kraft]! We’re Bringing the Band Back Together Leadership! “Understanding ‘who you are’ and ‘what you do’ is most important. Even if you think your people get it, tell the story again!”! ! Stefan Ebner, Founder & CEO Braintribe ! ! © ifridge & Company, 2012. All Rights Reserved!
  • 10. Client: [ifridge]! Project: [ifridge Corporate]! Project Lead: [Daniel Kraft]! The Autonomy Crisis: Success by Delegation 1.  Let Go" You have great people, let them do their job. Look at the results and don’t monitor how they get things done. If they can’t get it done, ïŹnd people that can. " ! Autonomy! 2.  Clear Goals & Ownership" Crisis! Set clear milestones along the strategy. Assign clear ownership for each goal. Make sure you monitor the results. Celebrate the successes and discuss the failures. Compensate on goals." Typical symptoms of the Autonomy Crisis! ! ‱  You are the only decision maker! 3.  Communicate" ‱  Everything is “subject to” your feedback! As you grow the need for communication is ‱  People claim “ownership” but don’t deliver! higher than ever. Use every opportunity to update the team. Make sure that everybody ‱  You have “no time” for strategy! always knows what the goals are.! © ifridge & Company, 2012. All Rights Reserved!
  • 11. Client: [ifridge]! Project: [ifridge Corporate]! Project Lead: [Daniel Kraft]! Healthy Foundation Autonomy! “Knowing that my team is doing what is right gives me the freedom to think about the next big thing. There should always be time for strategy!”! ! HG Harbers, Founder & CEO Budwig ! ! © ifridge & Company, 2012. All Rights Reserved!
  • 12. Client: [ifridge]! Project: [ifridge Corporate]! Project Lead: [Daniel Kraft]! The Control Crisis: Success by Organization 1.  Organize & Structure" Scaling requires processes. Make sure you follow them and enforce them. Form departments, teams and group to support your goal." ! Control! 2.  Controlling is Not Big Brother" Crisis! Build your organization. Make sure your reporting and your business plan match your structure. DeïŹne clear key indicators and establish controls to oversee them." Typical symptoms of the Control Crisis! ! ‱  “It wasn’t me”! 3.  Be Aware of the Red Tape" ‱  Why didn’t we make our numbers?! While you need the rules and processes, you ‱  I had no idea that 
 ! should always remember why you built this company. If a “can’t do” mentality starts growing and politics kick in 
 ïŹx it.! © ifridge & Company, 2012. All Rights Reserved!
  • 13. Client: [ifridge]! Project: [ifridge Corporate]! Project Lead: [Daniel Kraft]! I love my SAP Software Control! “It sounds obvious but since we setup regional and departmental business plans, things got much easier. Everybody knows what to do.”! ! Markus Dopp, Founder & CEO Sitrion ! ! © ifridge & Company, 2012. All Rights Reserved!
  • 14. Client: [ifridge]! Project: [ifridge Corporate]! Project Lead: [Daniel Kraft]! Your Story DeïŹne clear rules, enforce them and live by them yourself! Empower your people Control! and have their back every time! Build a great team and share your vision " every day! Autonomy! Leadership! success by! success by! success by! success by! creativity! direction! delegation! organization! Inspired by research of Dr. Larry E. Greiner! © ifridge & Company, 2012. All Rights Reserved!
  • 15. Client: [ifridge]! Project: [ifridge Corporate]! Project Lead: [Daniel Kraft]! There is More Daniel Kraft Contact Founder & Managing Partner! @DanielKraft! Creative mind, communicator, investor! www.ifridge.com/DanielKraft! Stefanie Lightman Contact Founder & Managing Partner! @sblightman! Marketing veteran, keep-it-real expert! www.ifridge.com/StefanieLightman! Everybody is Beautiful The Power of Differentiation by Markus von Aschoff! May 2, 2012 – 11am EST (1700 CET)! Daniel Kraft! ifridge & Company! @danielkraft! Championships Start with Strategy http://www.ifridge.com/people/danielkraft/! https://www.xing.com/proïŹle/Daniel_Kraft! Your Business Guide by Rob Felton! http://www.linkedin.com/in/danielkraft! June 6, 2012 – 11am EST (1700 CET)! © ifridge & Company, 2012. All Rights Reserved!