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Creating Great Content is Now Easy




Byron White                               ideaLaunch
Chief Idea Officer                     Monthly Webinar
ideaLaunch                          Thursday, March 31 2011
Content      Great     Web       Managing   Great
Marketing    Writing   Writing   Writers    Writers
Revolution   Tips      Tips      Tips       WriterAccess
The
Content
Marketing
Revolution
It’s the art of listening to your customers’ wants and needs




  Search Box
  Social Media
  Web Analytics
  Keyword Popularity
  Customer Service
  Questionnaires
And the science of delivering it to them in a compelling way

 Articles
 Blogs
 Books
 eBooks
 RSS Feeds
 Printed Books
 Newsletters
 Video
 Web
 Widgets
It’s catching readers orbiting at high speeds




   Applet
   Desktop
   Events
   Information Portals
   Mobile
   Podcasts
   RSS Feeds
   Social Networks
   News
With information they want and need




 Engagement
  Webinars
  Workbooks
  Podcasts
  How Tos
  Don’t Do’s
  Tips and Advice
It’s testing campaigns to learn what works best




  A/B Testing
  Multivariate Testing
  Eye Track Testing
  Segmentation Testing
  Geo Target Testing
  Usability Testing
  Content Testing
And finding the most efficient path to engagement and sales




The Trust Pipeline
   Offer Content
   Score Engagement
   Identify Consideration
   Confirm Intent
   Induce Trial
   Motivate Purchase
   Gather Feedback
Tips
for
Great
Writers
Understand the paradox of choice



     Understand the new age expansion of choice
     Discover the rules for decision making
     Develop decision making map and process
     Create new methodology for buying decisions
     Forge simplicity into the art of content creation
Customer 2.0




               Customers Needs                           2.0 Customers Needs
               • Credibility, Belief and Logic           • Info in a Hurry
               • Exposure to New Information             • Access to Specific Things
               • To Laugh                                • Personalization
               • Mystery and Bravery                     • Authority Advice
               • Surprise and Delight                    • Relevant Content




                Content Critical by Gerry McGovern and Rob Norton
Develop the characteristics you need for success




   Curiosity                                 Storytellers
   Passionate Voice                          Journalists
   Well Traversed                            Researchers
   Make Meaning                              Socratic
   Keep it Simple                            Optimizers
   Less is More                              Knowledge Seekers
   Short and Sweet                           Wordsmiths
   Fresh Insight                             Deep Diggers
   Results Driven                            Big Picture Thinkers
   Inquisitive                               Connect the Dots
Learn how and why to tell stories



                           Great Stories   --> Solve problems
                                           --> Teach us to be smart
                                           --> Offer surprise and delight
                                           --> Focus on “what happens next”
                                           --> Introduce great characters
                                           --> Are contagious
                                           --> Engage readers



 Sisomo by Kevin Roberts
Learn why some stories get passed on and on.




          Inform atio n        A Story
          Fills You Up         Mo ves Yo u O n
          Facts                Acts
          Citing               Exciting
          Rea m s              Dream s
          Prom otional         Em otional
          Static               Dram atic
          Che ck lists         Casts of Cha racters
          Com piling           Com pelling
          Anno tated           Anim ated
          Feeding the Brain    Touching the Heart
          Expires              Inspires
Know how to find the positive story



          Great stories introduce great characters
          Great stories are contagious
          Great stories focus on “what happens next”
          Great stories teach us to be smart
          Great stories surprise and delight
Create informational content that sells WITHOUT selling




Info Content
 Speaking Events
 White Papers
 Webinars
 Podcasts
 Books
 Online Courses
 WorkBooks
 Press Releases
Keep It Simple Stupid



         Speak the language of readers
         Create deep info for deep readers
         Create light info for impulsive buyers
         Use super-simple navigation architecture
Find new meaning



    Find new value in products
    Try and make the Web world better
    Deepen the understanding of your products
    Right a terrible wrong
    Offer value, insight and wisdom
Act like an actor



      Get under the skin of the target audience
      Develop an engaging and passionate voice
      Learn the lines (rich keywords)
      Revise the script (split testing)
      Perform flawlessly, day after day (conversion)
Understand what readers want and need



     Readers want credibility, belief and logic
     Readers want exposure to new worlds
     Readers want to laugh and cry
     Readers want intimacy, mystery and bravery
     Readers want surprise and delight
Develop your own content creation Haiku



 Haiku: Japanese 3 line poem, 17 syllables
     Clarify the goal of the content you’re creating
     Get under the skin of the reader’s wants and needs
     Test what works and what does not work
     Measure success and return on investment of time
Web
Writing
Tips
Competitive Research: Lots of Free Tools


Free Research Tools
   WordVision.com
   SpyFu.com
   Compete.com
   QuantCast.com
   SEOMajestic.com
   Raven-SEO-Tools.com
   Tools.SEOBook.com
   SEOToolSet.com
   LinkVendor.com
   MarketLeap.com
Learn to optimize content for SEO
Put the Power of Links to Work




     Not all links are created equally
     Distinguish contextual validation vs. orphans
     Build Internal links that support your SEO
     Surround the link phrases with rich keywords
     Find direct external links that support your SEO
Get in tune with an SEO Plan




 The SEO Plan
    Competitive Intelligence
    Keyword Research
    Keyword Silos
    Market Share Timestamp
    Content Asset Allocation
Understand how and why keywords are important
Learn about keyword silos and why they’re important
Score content for SEO strength
Managing
Great
Writers
Tips
Respect the art of writing




       “Writing is easy: All you do is sit staring at
       a blank piece of paper (screen) until the
       drops of blood form on your forehead.”
                                     —Gene Fowler

       “There’s nothing to writing. All you do is
       sit down at a keyboard and open a vein.”
                                       —Red Smith
Learn to recognize talent beyond printed words



          Well-furnished minds and well traversed
          experience
          Exceptional curiosity about every subject
          Above average wit and sense of humor
          Vivid imagination and powerful analytical
          thought
Find the information writers need and pass it along




  • Search Box. Track what prospects are looking for and what they find.
  • FAQ’s. Review what customer ask for and the language used.
  • Customer Service Reps. Learn the FAQ’s and knowledge requests.
  • Customers. Speak with customers and learn the wants and needs.
  • Analytics. Discover the source of traffic and navigational pathways.
  • Surveys. Ask for feedback on your content, navigation and methodology.
Develop a content plan




 What’s the Plan?
    Content Curation
    Content Analysis
    Content Recommendations
    Content Creation Guide
    Editorial Calendar
Content Creation Guide: Customer Personas
Content Creation Guide: Style Guide
Content Creation Guide: Mantra




                  Winning is Everything        Greenbay Packers
                  Think                        IBM
                  Fun Family Entertainment     Disney
                  Save Babies                  March of Dimes
                  Healthy Fast Food            Wendy’s
                  Kick Butt in Air and Space   Air Force
Get writers in tune with the overall content allocation plan
Get writers in tune with the information architecture plan
Keywords silos for both readers and the search engines
Make easy for writers to optimize content for SEO
Make it easy for writers to score content for SEO
Time stamp the date you publish content
Measure content performance in a variety of ways
Keep writers in-the-know with performance success
Align content goals with writer selection

How good?
+ Industry Experience
+ Customer Needs
+ Project Complexity
+ Impact on Business

How much?
+ Content Curation
+ Competitive Research
+ Word Counts
+ Link Popularity

How often?
+ Competitive Research
+ Publishing Frequency
+ Cross Pollination
+ Channel Distribution
Creating
Great
Content
is Now
Easy
Brief History
Mantra: Great Writers. Great Content. Great Results.
Average Factoids



         Time to Complete Assignment    31 Hours
         Article Word Count             361 Words
         Article Delivered Word Count   453 Words
         Love Lists Per Writer          1.75
         Writers Per Love List          3.55
         Payment to All Paid Writers    $274
“Most” Factoids for WriterAccess



         Love Lists by a Single Writer          35
         Assignments Single Writer              339
         Popular Writer Level                   4
         Payment Single Writer (WriterAccess)   $7,265
         Payments All Writers (ideaLaunch +)    $74,621
Most Popular States for Orders




          California
          Massachusetts
          New York
          Texas
          Florida
          Illinois
Challenge #1: Screening
Challenge #2: Easy Order Process
Challenge #3: Pricing
Pricing: Writer Level
Pricing: Project Complexity
Assignment Checklist


     Topic Title
     Asset Type (Article, Blog, Press Release, Tips, Whitepaper, ect)
     Resources for Reference
     Company Information
     Purpose of Asset
     Keyword Instruction
     Style Guide (Conversational, Authoritative, Humorous, Tone)
     Target Audience Details/Personas
     Governance Specifications (Do’s and Do Not’s)
     Additional Notes
Writer Reject Checklist



     Lack of information and/or clarity in your instructions --> #1 reason
     Word count is too small considering the scope of the assignment
     Star level of writing isn't appropriate for the assignment
     Pay is too low for the level of writer or project complexity
     Unreasonable deadline considering scope of assignment
$10 Bonus Trial Offer: WriterAccess.com/Extra10


Byron White, ideaLaunch
Chief Idea Officer
Twitter: @ByronWhite
Byron[at]ideaLaunch.com
Phone: 617-227-8800 x 201

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Creating Great Content Has Never Been Easier - March 2011

  • 1. Creating Great Content is Now Easy Byron White ideaLaunch Chief Idea Officer Monthly Webinar ideaLaunch Thursday, March 31 2011
  • 2. Content Great Web Managing Great Marketing Writing Writing Writers Writers Revolution Tips Tips Tips WriterAccess
  • 4. It’s the art of listening to your customers’ wants and needs Search Box Social Media Web Analytics Keyword Popularity Customer Service Questionnaires
  • 5. And the science of delivering it to them in a compelling way Articles Blogs Books eBooks RSS Feeds Printed Books Newsletters Video Web Widgets
  • 6. It’s catching readers orbiting at high speeds Applet Desktop Events Information Portals Mobile Podcasts RSS Feeds Social Networks News
  • 7. With information they want and need Engagement Webinars Workbooks Podcasts How Tos Don’t Do’s Tips and Advice
  • 8. It’s testing campaigns to learn what works best A/B Testing Multivariate Testing Eye Track Testing Segmentation Testing Geo Target Testing Usability Testing Content Testing
  • 9. And finding the most efficient path to engagement and sales The Trust Pipeline Offer Content Score Engagement Identify Consideration Confirm Intent Induce Trial Motivate Purchase Gather Feedback
  • 11. Understand the paradox of choice Understand the new age expansion of choice Discover the rules for decision making Develop decision making map and process Create new methodology for buying decisions Forge simplicity into the art of content creation
  • 12. Customer 2.0 Customers Needs 2.0 Customers Needs • Credibility, Belief and Logic • Info in a Hurry • Exposure to New Information • Access to Specific Things • To Laugh • Personalization • Mystery and Bravery • Authority Advice • Surprise and Delight • Relevant Content Content Critical by Gerry McGovern and Rob Norton
  • 13. Develop the characteristics you need for success Curiosity Storytellers Passionate Voice Journalists Well Traversed Researchers Make Meaning Socratic Keep it Simple Optimizers Less is More Knowledge Seekers Short and Sweet Wordsmiths Fresh Insight Deep Diggers Results Driven Big Picture Thinkers Inquisitive Connect the Dots
  • 14. Learn how and why to tell stories Great Stories --> Solve problems --> Teach us to be smart --> Offer surprise and delight --> Focus on “what happens next” --> Introduce great characters --> Are contagious --> Engage readers Sisomo by Kevin Roberts
  • 15. Learn why some stories get passed on and on. Inform atio n A Story Fills You Up Mo ves Yo u O n Facts Acts Citing Exciting Rea m s Dream s Prom otional Em otional Static Dram atic Che ck lists Casts of Cha racters Com piling Com pelling Anno tated Anim ated Feeding the Brain Touching the Heart Expires Inspires
  • 16. Know how to find the positive story Great stories introduce great characters Great stories are contagious Great stories focus on “what happens next” Great stories teach us to be smart Great stories surprise and delight
  • 17. Create informational content that sells WITHOUT selling Info Content Speaking Events White Papers Webinars Podcasts Books Online Courses WorkBooks Press Releases
  • 18. Keep It Simple Stupid Speak the language of readers Create deep info for deep readers Create light info for impulsive buyers Use super-simple navigation architecture
  • 19. Find new meaning Find new value in products Try and make the Web world better Deepen the understanding of your products Right a terrible wrong Offer value, insight and wisdom
  • 20. Act like an actor Get under the skin of the target audience Develop an engaging and passionate voice Learn the lines (rich keywords) Revise the script (split testing) Perform flawlessly, day after day (conversion)
  • 21. Understand what readers want and need Readers want credibility, belief and logic Readers want exposure to new worlds Readers want to laugh and cry Readers want intimacy, mystery and bravery Readers want surprise and delight
  • 22. Develop your own content creation Haiku Haiku: Japanese 3 line poem, 17 syllables Clarify the goal of the content you’re creating Get under the skin of the reader’s wants and needs Test what works and what does not work Measure success and return on investment of time
  • 24. Competitive Research: Lots of Free Tools Free Research Tools WordVision.com SpyFu.com Compete.com QuantCast.com SEOMajestic.com Raven-SEO-Tools.com Tools.SEOBook.com SEOToolSet.com LinkVendor.com MarketLeap.com
  • 25. Learn to optimize content for SEO
  • 26. Put the Power of Links to Work Not all links are created equally Distinguish contextual validation vs. orphans Build Internal links that support your SEO Surround the link phrases with rich keywords Find direct external links that support your SEO
  • 27. Get in tune with an SEO Plan The SEO Plan Competitive Intelligence Keyword Research Keyword Silos Market Share Timestamp Content Asset Allocation
  • 28. Understand how and why keywords are important
  • 29. Learn about keyword silos and why they’re important
  • 30. Score content for SEO strength
  • 32. Respect the art of writing “Writing is easy: All you do is sit staring at a blank piece of paper (screen) until the drops of blood form on your forehead.” —Gene Fowler “There’s nothing to writing. All you do is sit down at a keyboard and open a vein.” —Red Smith
  • 33. Learn to recognize talent beyond printed words Well-furnished minds and well traversed experience Exceptional curiosity about every subject Above average wit and sense of humor Vivid imagination and powerful analytical thought
  • 34. Find the information writers need and pass it along • Search Box. Track what prospects are looking for and what they find. • FAQ’s. Review what customer ask for and the language used. • Customer Service Reps. Learn the FAQ’s and knowledge requests. • Customers. Speak with customers and learn the wants and needs. • Analytics. Discover the source of traffic and navigational pathways. • Surveys. Ask for feedback on your content, navigation and methodology.
  • 35. Develop a content plan What’s the Plan? Content Curation Content Analysis Content Recommendations Content Creation Guide Editorial Calendar
  • 36. Content Creation Guide: Customer Personas
  • 37. Content Creation Guide: Style Guide
  • 38. Content Creation Guide: Mantra Winning is Everything Greenbay Packers Think IBM Fun Family Entertainment Disney Save Babies March of Dimes Healthy Fast Food Wendy’s Kick Butt in Air and Space Air Force
  • 39. Get writers in tune with the overall content allocation plan
  • 40. Get writers in tune with the information architecture plan
  • 41. Keywords silos for both readers and the search engines
  • 42. Make easy for writers to optimize content for SEO
  • 43. Make it easy for writers to score content for SEO
  • 44. Time stamp the date you publish content
  • 45. Measure content performance in a variety of ways
  • 46. Keep writers in-the-know with performance success
  • 47. Align content goals with writer selection How good? + Industry Experience + Customer Needs + Project Complexity + Impact on Business How much? + Content Curation + Competitive Research + Word Counts + Link Popularity How often? + Competitive Research + Publishing Frequency + Cross Pollination + Channel Distribution
  • 50.
  • 51. Mantra: Great Writers. Great Content. Great Results.
  • 52. Average Factoids Time to Complete Assignment 31 Hours Article Word Count 361 Words Article Delivered Word Count 453 Words Love Lists Per Writer 1.75 Writers Per Love List 3.55 Payment to All Paid Writers $274
  • 53. “Most” Factoids for WriterAccess Love Lists by a Single Writer 35 Assignments Single Writer 339 Popular Writer Level 4 Payment Single Writer (WriterAccess) $7,265 Payments All Writers (ideaLaunch +) $74,621
  • 54. Most Popular States for Orders California Massachusetts New York Texas Florida Illinois
  • 56. Challenge #2: Easy Order Process
  • 60. Assignment Checklist Topic Title Asset Type (Article, Blog, Press Release, Tips, Whitepaper, ect) Resources for Reference Company Information Purpose of Asset Keyword Instruction Style Guide (Conversational, Authoritative, Humorous, Tone) Target Audience Details/Personas Governance Specifications (Do’s and Do Not’s) Additional Notes
  • 61. Writer Reject Checklist Lack of information and/or clarity in your instructions --> #1 reason Word count is too small considering the scope of the assignment Star level of writing isn't appropriate for the assignment Pay is too low for the level of writer or project complexity Unreasonable deadline considering scope of assignment
  • 62. $10 Bonus Trial Offer: WriterAccess.com/Extra10 Byron White, ideaLaunch Chief Idea Officer Twitter: @ByronWhite Byron[at]ideaLaunch.com Phone: 617-227-8800 x 201