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Brands in Networks:
Social web, ROI and social media literacy
                               Antony Mayfield
The web is social

                                                      2
 COPYRIGHT ICROSSING / PROPRIETARY AND CONFIDENTIAL
Image: Dunechaser (cc)




Building revolutions that stick
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   COPYRIGHT ICROSSING / PROPRIETARY AND CONFIDENTIAL
A lifetime in the revolution




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  COPYRIGHT ICROSSING / PROPRIETARY AND CONFIDENTIAL
A lifetime in the revolution




                                                       4
  COPYRIGHT ICROSSING / PROPRIETARY AND CONFIDENTIAL
A lifetime in the revolution




                                                       4
  COPYRIGHT ICROSSING / PROPRIETARY AND CONFIDENTIAL
A lifetime in the revolution




                                                       4
  COPYRIGHT ICROSSING / PROPRIETARY AND CONFIDENTIAL
A lifetime in the revolution




                                                       4
  COPYRIGHT ICROSSING / PROPRIETARY AND CONFIDENTIAL
A lifetime in the revolution




                                                       4
  COPYRIGHT ICROSSING / PROPRIETARY AND CONFIDENTIAL
Search & Social
                                                        Social
  Search
                                                        Human
 Technical

                                                         Filter
     Find

 Numbers                                                 Stories

Quantitative                                           Qualitative


                                                                     5
  COPYRIGHT ICROSSING / PROPRIETARY AND CONFIDENTIAL
media

                                                     6
COPYRIGHT ICROSSING / PROPRIETARY AND CONFIDENTIAL
media

                                                     6
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Some American history

                                                      7
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8
COPYRIGHT ICROSSING / PROPRIETARY AND CONFIDENTIAL
Google searches on inauguration day




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Google searches on inauguration day




                                                     Presidential oath
                                                          begins




                                                                         9
COPYRIGHT ICROSSING / PROPRIETARY AND CONFIDENTIAL
Google searches on inauguration day




                                                                         Speech
                                                                          ends
                                                     Presidential oath
                                                          begins




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Meanwhile on Facebook...




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  COPYRIGHT ICROSSING / PROPRIETARY AND CONFIDENTIAL
Meanwhile on Facebook...

                                                       8,500




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ROI
      (and other approaches to
             evaluation)

                                                     11
COPYRIGHT ICROSSING / PROPRIETARY AND CONFIDENTIAL
As a wise man (or it
may have been Paul
MacCartney) once
said....
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 COPYRIGHT ICROSSING / PROPRIETARY AND CONFIDENTIAL
Canʼt Buy
            Me Love                                  13
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But we still have
to measure, right?

                                                      14
 COPYRIGHT ICROSSING / PROPRIETARY AND CONFIDENTIAL
Two things driving
ROI innovation

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+++...Attention markets....+++....++




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+++...Attention markets....+++....++




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   COPYRIGHT ICROSSING / PROPRIETARY AND CONFIDENTIAL
..+++...REAL markets....+++...+++...+
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Can you connect the
two?

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Pick a metric, any metric....



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COPYRIGHT ICROSSING / PROPRIETARY AND CONFIDENTIAL
Justin Billingsley: 100% digital




                               http://www.iabengage2008.co.uk/   20
   COPYRIGHT ICROSSING / PROPRIETARY AND CONFIDENTIAL
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COPYRIGHT ICROSSING / PROPRIETARY AND CONFIDENTIAL
Sometimes
it’s still just
about
brand                                                   18m
awareness




                                                $$$$$$$$$     22
   COPYRIGHT ICROSSING / PROPRIETARY AND CONFIDENTIAL
User-centred evaluation




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   COPYRIGHT ICROSSING / PROPRIETARY AND CONFIDENTIAL
“Spreadsheets are not strategy”




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  COPYRIGHT ICROSSING / PROPRIETARY AND CONFIDENTIAL
Spot
  the
Human!




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Stories / Numbers

                                                     26
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What viral really looks like




                                                       27
  COPYRIGHT ICROSSING / PROPRIETARY AND CONFIDENTIAL
What viral really looks like

                                                       25%




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  COPYRIGHT ICROSSING / PROPRIETARY AND CONFIDENTIAL
What viral really looks like

                                                         25%


                                                       75%
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Social media literacy

                                                      28
 COPYRIGHT ICROSSING / PROPRIETARY AND CONFIDENTIAL
The real
 revolution
 wasn’t the
technology



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 COPYRIGHT ICROSSING / PROPRIETARY AND CONFIDENTIAL
It was when
      everyone
learned to read



                                                       Image: markhillary (cc)
                                                                                 30
  COPYRIGHT ICROSSING / PROPRIETARY AND CONFIDENTIAL
Making the people
in our organisations
social media literate
is a priority.
                                                      31
 COPYRIGHT ICROSSING / PROPRIETARY AND CONFIDENTIAL
Social media literacy in action




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   COPYRIGHT ICROSSING / PROPRIETARY AND CONFIDENTIAL
ROI?




                                                      33
 COPYRIGHT ICROSSING / PROPRIETARY AND CONFIDENTIAL
ROI?



$650
      million

                                                      33
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ROI?



$650
      million

                                                      33
 COPYRIGHT ICROSSING / PROPRIETARY AND CONFIDENTIAL
ROI?



$650
      million

                                                      33
 COPYRIGHT ICROSSING / PROPRIETARY AND CONFIDENTIAL
Social media-literate government?




                                                        34
   COPYRIGHT ICROSSING / PROPRIETARY AND CONFIDENTIAL
Social media-literate government?




                                                        34
   COPYRIGHT ICROSSING / PROPRIETARY AND CONFIDENTIAL
Principles and lessons




   COPYRIGHT ICROSSING / PROPRIETARY AND CONFIDENTIAL
Ambition & boldness

                                                          Principles first

                                                          Search & social


                                                       Social media literacy

                                               Make ROI work for your project
                                                                            36
COPYRIGHT ICROSSING / PROPRIETARY AND CONFIDENTIAL
icrossing.co.uk/ebooks
                                                     37
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e-Book plug




                    icrossing.co.uk/ebooks
                                                       37
  COPYRIGHT ICROSSING / PROPRIETARY AND CONFIDENTIAL
Thank you
                 antony.mayfield@icrossing.com

                             connect.icrossing.co.uk

                                                       38
COPYRIGHT ICROSSING / PROPRIETARY AND CONFIDENTIAL

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