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Connectedness Gets Real

                                                                          Adam Lavelle
                                                                   Chief Strategy Officer
                                                                               iCrossing




COPYRIGHT ICROSSING / PROPRIETARY AND CONFIDENTIAL                                          1
facts:

 Marketing keeps getting harder.


 There has never been more potential
 to drive the business than today.
the reality:

 1.  It’s only the 3rd inning
 2.  Connectedness wins
 3.  Leadership = test + invest
COPYRIGHT ICROSSING / PROPRIETARY AND CONFIDENTIAL   6
last year…
COPYRIGHT ICROSSING / PROPRIETARY AND CONFIDENTIAL   8
COPYRIGHT ICROSSING / PROPRIETARY AND CONFIDENTIAL   9
COPYRIGHT ICROSSING / PROPRIETARY AND CONFIDENTIAL   10
COPYRIGHT ICROSSING / PROPRIETARY AND CONFIDENTIAL   11
It is not a network of computers.
It is a network of human beings.

Always-on access to the ‘net is
changing the way we behave.




 COPYRIGHT ICROSSING / PROPRIETARY AND CONFIDENTIAL   15
Source: Forrester


  COPYRIGHT ICROSSING / PROPRIETARY AND CONFIDENTIAL   16
Source: Forrester


  COPYRIGHT ICROSSING / PROPRIETARY AND CONFIDENTIAL   17
Brands have
                                                     to behave in
                                                       new ways.
COPYRIGHT ICROSSING / PROPRIETARY AND CONFIDENTIAL              18
Being a connected brand…

         It’s how successful brands
         do marketing in a networked world:
         focusing on audiences not targets,
         engaging in dialogue not shouting,
         and developing trust that lasts.


COPYRIGHT ICROSSING / PROPRIETARY AND CONFIDENTIAL   19
Building a connected brand




                       Visible                                Usable               Engaged
                                                     Useful            Desirable



                                                              ACTIVE
                                                              AGILE
                                                              AWARE




COPYRIGHT ICROSSING / PROPRIETARY AND CONFIDENTIAL                                           20
territory
Radio                                                                          Display                                        Mobile
                                 eMail                     SEM            SEO            ads                      SMS
          ads                                                                                                                          display




      Other
      blogs
                                                                      Landing                                               Website
                                                                       pages                                                (mobile)
                                                                                              Digital
                                                                                              video
     Word
      of
     mouth
                              Point                    Your                                                                  Digital
                               of                      blogs          Website                                                out of
                              sale                                                                                           home

                                                                                                            OOH
       TV
       ads


                                                                          Onsite
                                                                                                                            Kiosks
                                                                          UGC




                                                                                                                                        Direct
       RSS                  Widgets                  Gadgets                                                                             mail
                                                                  Call                             Gaming
                                                                                   PR                               Print
                                                                 center
                                                                                                                    ads




COPYRIGHT ICROSSING / PROPRIETARY AND CONFIDENTIAL                                                                                               22
COPYRIGHT ICROSSING / PROPRIETARY AND CONFIDENTIAL   23
COPYRIGHT ICROSSING / PROPRIETARY AND CONFIDENTIAL   24
COPYRIGHT ICROSSING / PROPRIETARY AND CONFIDENTIAL   28
data
shift happens
Connectedness means rethinking media
                                                                         • Paid search
                                                                         • Display advertising
                                                                         • Affiliate marketing
                                                                         • Sponsorships
                                                              Bought



•  Natural Search                                                                    •  Website content
•  Social Media                                      Earned            Owned         •  Messaging
•  Press coverage                                                                    •  Utilities
•  Link exchange
   partnership




COPYRIGHT ICROSSING / PROPRIETARY AND CONFIDENTIAL                                                        36
content
The big shift creates new opportunities




COPYRIGHT ICROSSING / PROPRIETARY AND CONFIDENTIAL   38
The playbook for “connected” success




COPYRIGHT ICROSSING / PROPRIETARY AND CONFIDENTIAL   39
Developing a customer listening platform




COPYRIGHT ICROSSING / PROPRIETARY AND CONFIDENTIAL   40
Leveraging the content continuum




COPYRIGHT ICROSSING / PROPRIETARY AND CONFIDENTIAL   41
Embracing the increase in “creation velocity”




COPYRIGHT ICROSSING / PROPRIETARY AND CONFIDENTIAL   42
Managing the connected marketing ecosystem




COPYRIGHT ICROSSING / PROPRIETARY AND CONFIDENTIAL   43
Building a Connected Brand
 How Brands Become Publishers in a Real-time Marketing World




COPYRIGHT ICROSSING / PROPRIETARY AND CONFIDENTIAL             44
The Content Lab
  http://thecontentlab.icrossing.com                          Follow
                                                              @TheContentLab
                                                              on Twitter




                                            Contribute to
                                            The Content Lab
                                            on Tumblr

COPYRIGHT ICROSSING / PROPRIETARY AND CONFIDENTIAL                             45
Hearst + iCrossing
                                                Relationships       Search

                                      Mobile                                     Branded
                                                                                  Apps


                                                                                              User
                           Data                                                             Experience




                                                                                                       Premium
                                                                                                       Content
                 Social




                                                                                                          Platform
                                                                                                        Integration
                 CRM




                                                                                                       Brands
                     Strategy &
                      Planning


                                                                                           Analytics

                                  Insights

                                                                               Platforms
   iCrossing
                                               Research
                                                                Optimization
   Hearst
Kim"
     (aka community,"
                     
aka audience engagement)
the reality:

 1.  It’s only the 3rd inning
 2.  Connectedness wins
 3.  Leadership = test + invest
Thank you
                  Adam Lavelle
Chief Strategy Officer, iCrossing
           adam@icrossing.com

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Connectedness Gets Real - Adam Lavelle - iCrossing

  • 1. Connectedness Gets Real Adam Lavelle Chief Strategy Officer iCrossing COPYRIGHT ICROSSING / PROPRIETARY AND CONFIDENTIAL 1
  • 2. facts: Marketing keeps getting harder. There has never been more potential to drive the business than today.
  • 3. the reality: 1.  It’s only the 3rd inning 2.  Connectedness wins 3.  Leadership = test + invest
  • 4.
  • 5.
  • 6. COPYRIGHT ICROSSING / PROPRIETARY AND CONFIDENTIAL 6
  • 8. COPYRIGHT ICROSSING / PROPRIETARY AND CONFIDENTIAL 8
  • 9. COPYRIGHT ICROSSING / PROPRIETARY AND CONFIDENTIAL 9
  • 10. COPYRIGHT ICROSSING / PROPRIETARY AND CONFIDENTIAL 10
  • 11. COPYRIGHT ICROSSING / PROPRIETARY AND CONFIDENTIAL 11
  • 12.
  • 13.
  • 14.
  • 15. It is not a network of computers. It is a network of human beings. Always-on access to the ‘net is changing the way we behave. COPYRIGHT ICROSSING / PROPRIETARY AND CONFIDENTIAL 15
  • 16. Source: Forrester COPYRIGHT ICROSSING / PROPRIETARY AND CONFIDENTIAL 16
  • 17. Source: Forrester COPYRIGHT ICROSSING / PROPRIETARY AND CONFIDENTIAL 17
  • 18. Brands have to behave in new ways. COPYRIGHT ICROSSING / PROPRIETARY AND CONFIDENTIAL 18
  • 19. Being a connected brand… It’s how successful brands do marketing in a networked world: focusing on audiences not targets, engaging in dialogue not shouting, and developing trust that lasts. COPYRIGHT ICROSSING / PROPRIETARY AND CONFIDENTIAL 19
  • 20. Building a connected brand Visible Usable Engaged Useful Desirable ACTIVE AGILE AWARE COPYRIGHT ICROSSING / PROPRIETARY AND CONFIDENTIAL 20
  • 22. Radio Display Mobile eMail SEM SEO ads SMS ads display Other blogs Landing Website pages (mobile) Digital video Word of mouth Point Your Digital of blogs Website out of sale home OOH TV ads Onsite Kiosks UGC Direct RSS Widgets Gadgets mail Call Gaming PR Print center ads COPYRIGHT ICROSSING / PROPRIETARY AND CONFIDENTIAL 22
  • 23. COPYRIGHT ICROSSING / PROPRIETARY AND CONFIDENTIAL 23
  • 24. COPYRIGHT ICROSSING / PROPRIETARY AND CONFIDENTIAL 24
  • 25.
  • 26.
  • 27.
  • 28. COPYRIGHT ICROSSING / PROPRIETARY AND CONFIDENTIAL 28
  • 29. data
  • 30.
  • 31.
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  • 33.
  • 35. Connectedness means rethinking media • Paid search • Display advertising • Affiliate marketing • Sponsorships Bought •  Natural Search •  Website content •  Social Media Earned Owned •  Messaging •  Press coverage •  Utilities •  Link exchange partnership COPYRIGHT ICROSSING / PROPRIETARY AND CONFIDENTIAL 36
  • 37. The big shift creates new opportunities COPYRIGHT ICROSSING / PROPRIETARY AND CONFIDENTIAL 38
  • 38. The playbook for “connected” success COPYRIGHT ICROSSING / PROPRIETARY AND CONFIDENTIAL 39
  • 39. Developing a customer listening platform COPYRIGHT ICROSSING / PROPRIETARY AND CONFIDENTIAL 40
  • 40. Leveraging the content continuum COPYRIGHT ICROSSING / PROPRIETARY AND CONFIDENTIAL 41
  • 41. Embracing the increase in “creation velocity” COPYRIGHT ICROSSING / PROPRIETARY AND CONFIDENTIAL 42
  • 42. Managing the connected marketing ecosystem COPYRIGHT ICROSSING / PROPRIETARY AND CONFIDENTIAL 43
  • 43. Building a Connected Brand How Brands Become Publishers in a Real-time Marketing World COPYRIGHT ICROSSING / PROPRIETARY AND CONFIDENTIAL 44
  • 44. The Content Lab http://thecontentlab.icrossing.com Follow @TheContentLab on Twitter Contribute to The Content Lab on Tumblr COPYRIGHT ICROSSING / PROPRIETARY AND CONFIDENTIAL 45
  • 45. Hearst + iCrossing Relationships Search Mobile Branded Apps User Data Experience Premium Content Social Platform Integration CRM Brands Strategy & Planning Analytics Insights Platforms iCrossing Research Optimization Hearst
  • 46. Kim" (aka community," aka audience engagement)
  • 47.
  • 48.
  • 49.
  • 50.
  • 51.
  • 52.
  • 53.
  • 54.
  • 55. the reality: 1.  It’s only the 3rd inning 2.  Connectedness wins 3.  Leadership = test + invest
  • 56. Thank you Adam Lavelle Chief Strategy Officer, iCrossing adam@icrossing.com